Bet365 betting issues, account suspended.

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
Hello!
At 18.12.2019 i placed some bets and all of them won. Since that time my account is suspended and bets are not settled! To my emails Bet365 have no comments. Please tell me how to deal with fraud organisations like Bet365? Thank you!

Here is my some last emails to Bet365:

Dear Customer Service,

{[I contacted also IBAS and they said, that they have no power to deal with you and their advice was to search for a legal help. IBAS cannot check, if there is really ongoing investigation. So my next step is inform police about fraud action from Bet365 side. Pray for it is really ongoing investigation right now, because there will be no way to keep lying them. And if there is no ongoing investigation (what all of us understand, simply nobody can check it right now), then i can really punish Bet365 for fraud activities with my account.
Soon or later, you will return my money, there is no way not to settle these bets. You was fulling me for many years, when i was waiting for bets being settled. I'm fed up of lying. If you think, you can full everybody around, then you are crazy. If you really believe, what nobody will find the truth about this investigation, then you are twice crazy!!]}

Regards,

Dear Customer Service,

{[Today I have informed police about fraud actions from company called Hillside Sport against me. Company Hillside keeps my funds (nearly 10 000 eur) for many years and refuses to return it back to me. I made my own research and i found, bets placed on this game were settled from other bookies. Also, result of this game wasn't cancelled.
As a result, company Hillside keeps my own funds illegally. Even if it was any investigation about this game, it has already finished without any result. I asked police to start criminal process according these fraud actions against my funds.
There is no more way to continue unreasonably keep my funds. Also, i asked police to punish Hillside's manager, who is responsible for illegal actions according my account!
Have a nice day!}

Regards,


Dear Customer Service,

I didn't get any answer for my previous 2 emails. You do not have anything to say? It means, i'm right, and Bet365 is fraud organisation with intention to steal money(not only winnings, but also deposited money as well)?
As i'm making a story to Facebook and Youtube about this case, communication with Bet365 is appreciated. All emails, what i send and get, are important for my video about this case, called - Bet365 is a fraud organisation, that refusing settle bets for many years. It will be a true video with many facts about fraud activities against me. Will be many screenshots, where all people can see, result of the game is known, and bookmakers settled bets, placed at this game. But Bet365 thinks, they can do everything they want.
As i started criminal process against Bet365, and this will be outgoing for long time, then i decided all this time publish information in many forums, newspapers and social networks. I'm sure, this video will get thousands likes and millions reviews. And i'm sure, together with Bet365 outstanding customer centre we will make "amazing" reputation for millions of people!
Even if guilty people won't go to jail after criminal case, then Bet365 will loose much more money, who will think the same, as i. My mission now is to say the truth about this case to millions of existing or potential clients. None of famous bookmakers/exchanges, like Betfair, Pinnacle, William Hill will allow something like that. But Bet365 can settle bets for years, and thinks, this is fine!

Regards,
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
This is the reason and explanation from bet365:

Dear Mrs Sternina,

Thank you for your message confirming your four-digit security number.

Your complaint has been directed to myself for my personal attention. I understand that the circumstances are frustrating and I would like to reassure you that your continued cooperation is appreciated.

At this time, I am not able to provide further information in regards to the status of your account. I can confirm that we are acting in line with our Terms and Conditions:

"bet365 reserves the right to close or suspend your account at any time and for any reason"

That being said, please be rest assured that when we receive an update you will be contacted. I am not able to provide you with a specific time frame for this review I'm afraid.

Please accept my sincere apologies for any inconvenience caused.

Thank you for your patience and cooperation.
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
It means, account can be suspended in any time and for any reason. And they have no time frame for their own investigation. I'm waiting since 2019 and still no result. I can not get even my own deposit back!! Live chat and support absolutely useless. The most unprofessional staff i've ever seen in my life!!
This is a real fraud bookie, better stay away!!
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
Apr 2-3 months. But for me there is no sense, because, when my bets lost, it was fine for them! The first winning and the result is, that my account is suspended with my own funds and winnings. I'm not going to give them present of nearly 10000 eur. And i don't believe, they are doing anything. They simply use their Terms and conditions, according that they can suspend account for no reason and without any time frame! As IBAS told me, i should search for a legal help!
Obviously, this is a scam bookie!! Be careful, better stay away from them!!!
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
My mission is now to show true side of famous bookie bet365. This is absolutely true story and i opened a case in Resolver and i will publish here and everywhere their replies. But they did't reply to my last 3 letter, where i called them fraud company, because they have nothing to say! All of us understand well, suspend account for no reason and without time frame, it means steal money! And this is absolutely legal for them, because it is written in their Term and conditions!!
The more people see my story, the worst will be for them and their reputation!!
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
If anybody knows famous bookie forums, please let me know. I should publish my story everywhere. I was waiting for very long time since 2019, but now i fed up with their lying. I hope thousands, millions of people will read my story!
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
This is the reason and explanation from bet365:

Dear Mrs Sternina,

Thank you for your message confirming your four-digit security number.

Your complaint has been directed to myself for my personal attention. I understand that the circumstances are frustrating and I would like to reassure you that your continued cooperation is appreciated.

At this time, I am not able to provide further information in regards to the status of your account. I can confirm that we are acting in line with our Terms and Conditions:

"bet365 reserves the right to close or suspend your account at any time and for any reason"

That being said, please be rest assured that when we receive an update you will be contacted. I am not able to provide you with a specific time frame for this review I'm afraid.

Please accept my sincere apologies for any inconvenience caused.

Thank you for your patience and cooperation.
When did you get that e mail ?
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
It means, account can be suspended in any time and for any reason. And they have no time frame for their own investigation. I'm waiting since 2019 and still no result. I can not get even my own deposit back!! Live chat and support absolutely useless. The most unprofessional staff i've ever seen in my life!!
This is a real fraud bookie, better stay away!!
Have re-titled the thread. Bet365 is most certainly not a 'fraud' organization and presumably have good reasons to suspend your account. If you want to make a proper complaint, use the PaB feature here:

Update - How to submit a complaint: new procedures - updated January 2021 | Casinomeister's Forum: Largest Online Casino Community Since 1998
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Rightly or wrongly, any big win is going to trigger extra checks before they pay anything out. Losses are just that- the risk is on you. A win transfers the risk to the operator. Clearly they have found something which means for whatever reason they cannot pay out right now. If your win was legit, then at the end of their investigation, you should be paid out. If not, you can follow the correct process and escalate here or to the regulator.

They are under no obligation to give you any information as to why they closed your account, and in fact quite the opposite - they are legally obliged not to give you any details if they suspect fraudulent activity.
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
Rightly or wrongly, any big win is going to trigger extra checks before they pay anything out. Losses are just that- the risk is on you. A win transfers the risk to the operator. Clearly they have found something which means for whatever reason they cannot pay out right now. If your win was legit, then at the end of their investigation, you should be paid out. If not, you can follow the correct process and escalate here or to the regulator.

They are under no obligation to give you any information as to why they closed your account, and in fact quite the opposite - they are legally obliged not to give you any details if they suspect fraudulent activity.
I agree but the OP says date was dec 2019 thats 14 months ago .
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
This letter i've got 14 months ago. And since then nothing!! What kind of investigation are you talking about for 14 months?? They can not void my bets, then i will have legal ground to punish them for that, because result of the game is known and bet365 cannot change the result.
And how can i call them, if they are lying to me all these 14 months??? This is real fraud, and i informed police about it. I payed 5% tax for every single bet i placed. But you say, that have reasonable grounds to keep my founds for 14 months without any result!!
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
Have re-titled the thread. Bet365 is most certainly not a 'fraud' organization and presumably have good reasons to suspend your account. If you want to make a proper complaint, use the PaB feature here:

Update - How to submit a complaint: new procedures - updated January 2021 | Casinomeister's Forum: Largest Online Casino Community Since 1998
14 months keeping my balance, no messages all this time... and you call this Betting issues. For me this is a REAL FRAUD!!
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
If you have started criminal process, it's pretty normal that they don't communicate with you at all but only deal with that officially as you have advised them you have done so if you haven't start any legal process even you told so, then you waste quite a lot time as you gave them reason not to communicate with you at all but wait that official contact from authorities.

Usually when account get suspended, player have some idea why that happened, bookies don't really suspend accounts if you have bet Liverpool win in Premier League or another very common bet, usually they have some reasons to their actions which also is well known by player who placed these bets.

Also wouldn't wait it to be great success to write in internet that Bet365 is scam company, they are quite used to it and one more story in internet don't really make them pay a dime.

Wonder how your legal action don't get anywhere if you have started it while ago? Taking legal route can help you if you are right, posting all over internet not.
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
If i think, there is something illegal from my side, i mean placed bets or something, then i wouldn't do anything. But i'm pretty sure, i can place bets whatever i want. And then my bets lost to table tennis, when it is fine for them, but if my bets won, then they start investigation with no time frame! I waited for 14 months for their investigation and watched, that this player continued play . It means, he's not guilty. Or should i wait for another 14 months, while they are doing their "investigation"??
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
And i don't agree with you, that there will be no problems for their reputation! As this is absolutely true story, then gamblers should think, if they want play with bookie, who settle bets for lost game, and suspend account after winnings!! And of course, all of us understand, that none investigations can take take 14 months, after winning some thousands eur!!
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
Surely i will do it. But solicitors in Germany take very big money. But due to COVID i stay without work now. And i really need to get my money back from that scam bookie!
 
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