Bet365 betting issues, account suspended.

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Must be nice to be them. I always wonder what is the depression level of these customer support agents that write those kind of stupid answers all day long. I manage a team of almost 30 agents all year long and I am 100% sure everyone of them would straight up refuse to provide this kind of service to customers. There is no moral, respect or humanity from casinos and its getting worst everyday. Who in their right mind does that and feel good about it. Not giving any detail, no explanation, saying this bs is according to their own absurd term that they can do whatever they want at any time for any reason. Whats the point of all this bs regulation, adr or any other concept of player’s protection if an operator can always use any rule in their favor or interpret any situation to their own financial advantage. If they suspect any fraud or abuse towards them, why don’t they mention it and close the players account after telling him to go f***himself as per their great terms and conditions? No... they make him insane for 14 months while lying about an imaginary investigation. There is no investigation. Unless they want to investigate about human mental illness and what can trigger it on a estimated timeframe. It’s insane to think that this is normal. Even excellent... After all they are reviewed as a perfect casino pretty much everywhere. In 10 years from now, gamblers will enjoy 40% rtp slots and a kick in the groin on every spin as per terms and conditions. All regulated under another invisible protector that takes his cut and look away.
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
On the face of it, you say half the money is deposits and you mention that there was some kind of investigation into a game.

My guess is that you placed the majority of, if not all of the deposit on an even money shot (or similar). He won but bookmakers noticed suspicious betting patterns and the match was investigated and they withheld payments. If the liability was minimal some bookmakers may have paid out as a gesture of goodwill. Others however may have stood to incur big losses and may suspect you are part of a syndicate or similar. The fact that you haven’t been specific about the actual bet placed tells me it’s not without possibility there was something suspicious about it.

If it was all legitimate, then good luck.
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
I placed 20-30 bet value 50-100 eur. The only thing, they can not like is average odds is 3. No problems for me, go on with your investigation. But now it's clear for everybody, investigation (if it was) had no result. But they don't wish to return money anyway, and stupid customer service copy the same answer for me all 14 months long!
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
This is nothing illegal to place bets on any odds i want. If my bets won, they should pay. Otherwise, this is bullshit bookie!
 

sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
I placed 20-30 bet value 50-100 eur. The only thing, they can not like is average odds is 3. No problems for me, go on with your investigation. But now it's clear for everybody, investigation (if it was) had no result. But they don't wish to return money anyway, and stupid customer service copy the same answer for me all 14 months long!

I see you have a PAB running, assuming it's about this issue: the rules say to stop posting about it in public.
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
I told bet365, i made some topics in populars forums to discuss my unsettled bets for 14 months with mission to tell people true about fraud company, called bet365. To speed up their investigation, i will contact 365 every Friday and publish here updates. And this is the reply, i've got from them now:

Hi Maria,

Whilst it is regrettable to hear that you do remain dissatisfied with the information which has been provided to you, I can confirm that there is nothing further in which I can add.

I can see we have emailed you on 15/09/2020 which was our final response on the matter. As such, should you remain unhappy with the information provided please refer back to our final response which will detail how you can proceed to IBAS.

I appreciate that you have mentioned that you will continue to contact back each week but please be advised that we will look to contact you directly should there be any changes.

Thank you for your understanding.

Kind regards,

Jordan Cr
Customer Account Supervisor
The bet365 Team
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Was just going to suggest a PAB.
Bet365 are accredited but there is no contact nor rep listed for them @Casinomeister @LadyJelena
They must take part in the PAB process though, and just as a heads up, if you PAB is for this you must stop posting or it won't go ahead
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
yes i filled complaint form here, but don't know how it works. Nobody contacted me so far. I won't post anything here for a while, if it can help somehow!
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
yes i filled complaint form here, but don't know how it works. Nobody contacted me so far. ...
You should look at the Ticket you created when you filed your PAB. You filed your PAB Thursday at 2:11PM and we first responded to you at 4:56PM.

Per the Player Arbitration Policies and Procedures not posting further here about your PAB while it is in progress is one of the few things we ask of those who use the PAB service.
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
Hi everyone!!
I was away for almost one month. All this time i was waiting for a miracle, but Bet365 didn't reply even to Casinomeister's managers. I hope, it will be the reason to put Bet365 to black list!
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@mariasternina , Why are you posting my private messages to you? Especially since you're not even being accurate about it. I specifically told you that I had been in contact with several people at Bet365 but that they wouldn't respond to your case.

There is a difference, at least from my point of view: a casino that doesn't respond at all is just a shitty casino; a casino that does respond but says they won't discuss the matter because of some false and cooked-up reasons (which we can get into later) may well be abusing and/or violating the law and that's a much more serious issue.

Sorry to be picky about this but from the point of view of how player complaints are, or are not, handled these things matter.

And finally, if you want to post private messages you should ask permission.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I was thinking this is not private post. Sorry!
Ok, I get that you didn't know that the PAB Ticket is private to you and us. But, to be fair, if you had read the Player Arbitration Policies and Procedures like you said you had then you would know that the Ticket is a private (meaning not in public) process.

My point is that my message to you in your PAB Ticket spoke of processes here at Casinomeister that are not yet public knowledge. I did this because I thought you should know what would be done about your case in the near future but was not yet in place. I thought I was extending you a courtesy and it wasn't something I expected to see posted on the forums less than an hour later. I see now that it was an honest mistake but as I've said, you should ask permission before you post someone's messages to you.
 
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mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
To be fare, i didn't read Policies. :( Bet365 rules i didn't read either, but now i know, they have a point in their conditions, there is said they can suspend account without any explanation, and make investigation without any timeframe. And now, they acting under their terms and conditions, and 15 months of "investigation" is absolutely normal, because there is no time frame at all for doing it! It can go another 15, 30, 50 ... months and i accepted this terms by my own!
 
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