Must be nice to be them. I always wonder what is the depression level of these customer support agents that write those kind of stupid answers all day long. I manage a team of almost 30 agents all year long and I am 100% sure everyone of them would straight up refuse to provide this kind of service to customers. There is no moral, respect or humanity from casinos and its getting worst everyday. Who in their right mind does that and feel good about it. Not giving any detail, no explanation, saying this bs is according to their own absurd term that they can do whatever they want at any time for any reason. Whats the point of all this bs regulation, adr or any other concept of player’s protection if an operator can always use any rule in their favor or interpret any situation to their own financial advantage. If they suspect any fraud or abuse towards them, why don’t they mention it and close the players account after telling him to go f***himself as per their great terms and conditions? No... they make him insane for 14 months while lying about an imaginary investigation. There is no investigation. Unless they want to investigate about human mental illness and what can trigger it on a estimated timeframe. It’s insane to think that this is normal. Even excellent... After all they are reviewed as a perfect casino pretty much everywhere. In 10 years from now, gamblers will enjoy 40% rtp slots and a kick in the groin on every spin as per terms and conditions. All regulated under another invisible protector that takes his cut and look away.