Bet365 betting issues, account suspended.

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
And this is answer from IBAS, who says, they are helpless.

I appreciate the disappointment this email will bring, but again IBAS do not have the authority to interfere in an ongoing review. If you do not wish to wait, then your only option would be to consider legal action against Bet365.



If Bet365 come back to us with any further information I will email you again.



Kind regards,



James Ironside

Case Manager

IBAS
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
Bet365. like a real FRAUD company says contact IBAS, knowing, that IBAS has zero influence to them!! But time is running and 14 months gone!! And nothing's changed! They can not void bets, because it is illegal, but they can keep bets unsettled for ages, what is pretty good for them. How to deal with organised fraud from Bet365 side, who knows??
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Well, they’ve told you what to do; you can take legal advice and action. You can go to the regulator. But posting on forums won’t change anything - they’re a huge organisation and one negative review will have negligible impact on them.

So, you could do a PAB here, see if that helps. Or get a solicitor to take it on. Not sure about the legal landscape in Germany, but I’d be surprised if some don’t work on a no-win no-fee basis.
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
This is a weird situation. The only possible thing I can think of that would take so long is a case of match fixing or some kind of corruption on the event you were betting on. But if that was the case I’m sure it would be in the public domain right now.

I’m struggling to understand why Bet365 would say the case is still being investigated, surely they’ve made the decision that you’re not being paid and that’s the end of it? If they have referred you to IBAS that would certainly usually happen at the conclusion of a review.

It may just be terminology being used here. See if you can get 365 to say the matter is concluded on their side and the outcome is x. Hopefully then IBAS will be able to assist, they are usually very fair.

Mark
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
Well, they’ve told you what to do; you can take legal advice and action. You can go to the regulator. But posting on forums won’t change anything - they’re a huge organisation and one negative review will have negligible impact on them.

So, you could do a PAB here, see if that helps. Or get a solicitor to take it on. Not sure about the legal landscape in Germany, but I’d be surprised if some don’t work on a no-win no-fee basis.
Unfortunately, nobody is ready to work on no-win-no-fee. But find 5000-10000 eur for good solicitor i'm not ready now. I agree, organisation is too big, but anyway i should tell people the truth, that things can happen at bet365!!
 

Halvor

Experienced Member
Joined
Apr 3, 2018
Location
Malta
This is a weird situation. The only possible thing I can think of that would take so long is a case of match fixing or some kind of corruption on the event you were betting on. But if that was the case I’m sure it would be in the public domain right now.

I’m struggling to understand why Bet365 would say the case is still being investigated, surely they’ve made the decision that you’re not being paid and that’s the end of it? If they have referred you to IBAS that would certainly usually happen at the conclusion of a review.

It may just be terminology being used here. See if you can get 365 to say the matter is concluded on their side and the outcome is x. Hopefully then IBAS will be able to assist, they are usually very fair.

Mark
Google tells me there's some match fixing cases from the last few months, dating back to 2019.

And I agree, match fixing is the only thing I can see taking so long to investigate.
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
This is a weird situation. The only possible thing I can think of that would take so long is a case of match fixing or some kind of corruption on the event you were betting on. But if that was the case I’m sure it would be in the public domain right now.

I’m struggling to understand why Bet365 would say the case is still being investigated, surely they’ve made the decision that you’re not being paid and that’s the end of it? If they have referred you to IBAS that would certainly usually happen at the conclusion of a review.

It may just be terminology being used here. See if you can get 365 to say the matter is concluded on their side and the outcome is x. Hopefully then IBAS will be able to assist, they are usually very fair.

Mark
Surely, bet365 have decided, they not gonna pay me. But doing this, they should void my bets. So, they know, IBAS won't let them do it, because there is no ground to do it!! And the only way to keep my money is too keep bets unsettled!! And it seems forever!! Is it a real fraud???
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
Google tells me there's some match fixing cases from the last few months, dating back to 2019.

And I agree, match fixing is the only thing I can see taking so long to investigate.
If you say, there was match fixed, then somebody should be punished and result annulated, isn't so??
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Table tennis tournament is held without spectators, in a closed arena, participants are prohibited from carrying their phones. To have chance for canceling bets, player shout be arrest. But he's fine, no problem with him!
If you don't know rules of the game, better stay away from comments!

Just because it was not open to spectators, There's no reason you didn't have someone there, with a bluetooth in their ear.

Bet 365 seem pretty confident on the outcome.
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
Just because it was not open to spectators, There's no reason you didn't have someone there, with a bluetooth in their ear.

Bet 365 seem pretty confident on the outcome.
If you say, there was match fixed, then somebody should be punished and result annulated, isn't so??
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
It seems you have very good fantasy or you get payed for advertising bet365. This is not the case here, where stupid comments can work to brave 365!
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
The match wasn't fixed.

You was just getting your bets on before Bet365 were getting the results.
Not sure thats against the rules, I've known people who's done that in the past and been paid fine.
It also used to happen with racing on Betfair daily and they didn't have a problem with it, I had SIS for a while at home to get round the 6 second ATR delay and 1.8 second Racing UK delay.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Not sure thats against the rules, I've known people who's done that in the past and been paid fine.
It also used to happen with racing on Betfair daily and they didn't have a problem with it, I had SIS for a while at home to get round the 6 second ATR delay and 1.8 second Racing UK delay.

I wonder how big the bets would have to be and how often it would have to be for them to take notice?
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
Just for information, bet365 has 6-8 seconds pending bet, for this time in table tennis can easy to be played 2-3 points. but if result was changed, then bet not accepted! May be it works somewhere, but surely not on table tennis! I think, my case is something unusual.
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
I wonder how big the bets would have to be and how often it would have to be for them to take notice?

He said he was betting between $50-$100.

And says he won $10k plus.

Only two outcomes in ping pong so odds would of been super short, so would of been at best 150+ bets at those stakes to get to 10k
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
He said he was betting between $50-$100.

And says he won $10k plus.

Only two outcomes in ping pong so odds would of been super short, so would of been at best 150+ bets at those stakes to get to 10k
Not won, but my balance is about 10$. Half of this is my own deposit!!
 

mariasternina

Newbie member
PABnoaccred
Joined
Feb 11, 2021
Location
Germany
By the way, this is a fresh reply i've got from bet365 some minutes ago. To my question, if it is not to much 14 months to investigate, they said:

Hi Maria,
I completely appreciate that it has been some time that your account has been under review, please rest assured that as soon as we have an update on this we will contact you directly.

Thank you for your patience in this matter.

Kind regards,

Rebecca D
Customer Account Supervisor
The bet365 Team
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
By the way, this is a fresh reply i've got from bet365 some minutes ago. To my question, if it is not to much 14 months to investigate, they said:

Hi Maria,
I completely appreciate that it has been some time that your account has been under review, please rest assured that as soon as we have an update on this we will contact you directly.

Thank you for your patience in this matter.

Kind regards,

Rebecca D
Customer Account Supervisor
The bet365 Team
No disrespect to 365, nor busy CS staff, but this looks like a busy CS response to get the query out of the backlog. We’ve all been there!
 
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