Bet365 betting issues, account suspended.

[Gaz237]

If you say, there was match fixed, then somebody should be punished and result annulated, isn't so??

The match wasn't fixed.

You was just getting your bets on before Bet365 were getting the results.

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[mariasternina]

It seems you have very good fantasy or you get payed for advertising bet365. This is not the case here, where stupid comments can work to brave 365!

 

[colinsunderland]

The match wasn't fixed.

You was just getting your bets on before Bet365 were getting the results.

Not sure thats against the rules, I've known people who's done that in the past and been paid fine.
It also used to happen with racing on Betfair daily and they didn't have a problem with it, I had SIS for a while at home to get round the 6 second ATR delay and 1.8 second Racing UK delay.

 

[thr0b]

Not sure thats against the rules, I've known people who's done that in the past and been paid fine.
It also used to happen with racing on Betfair daily and they didn't have a problem with it, I had SIS for a while at home to get round the 6 second ATR delay and 1.8 second Racing UK delay.

I wonder how big the bets would have to be and how often it would have to be for them to take notice?

 

[mariasternina]

Just for information, bet365 has 6-8 seconds pending bet, for this time in table tennis can easy to be played 2-3 points. but if result was changed, then bet not accepted! May be it works somewhere, but surely not on table tennis! I think, my case is something unusual.

 

[Gaz237]

I wonder how big the bets would have to be and how often it would have to be for them to take notice?

He said he was betting between $50-$100.

And says he won $10k plus.

Only two outcomes in ping pong so odds would of been super short, so would of been at best 150+ bets at those stakes to get to 10k

 

[mariasternina]

He said he was betting between $50-$100.

And says he won $10k plus.

Only two outcomes in ping pong so odds would of been super short, so would of been at best 150+ bets at those stakes to get to 10k

Not won, but my balance is about 10$. Half of this is my own deposit!!

 

[mariasternina]

By the way, this is a fresh reply i've got from bet365 some minutes ago. To my question, if it is not to much 14 months to investigate, they said:

Hi Maria,
I completely appreciate that it has been some time that your account has been under review, please rest assured that as soon as we have an update on this we will contact you directly.

Thank you for your patience in this matter.

Kind regards,

Rebecca D
Customer Account Supervisor
The bet365 Team

 

[Mark_32Red (retired acct)]

By the way, this is a fresh reply i've got from bet365 some minutes ago. To my question, if it is not to much 14 months to investigate, they said:

Hi Maria,
I completely appreciate that it has been some time that your account has been under review, please rest assured that as soon as we have an update on this we will contact you directly.

Thank you for your patience in this matter.

Kind regards,

Rebecca D
Customer Account Supervisor
The bet365 Team

No disrespect to 365, nor busy CS staff, but this looks like a busy CS response to get the query out of the backlog. We’ve all been there!

 

[mariasternina]

No disrespect to 365, nor busy CS staff, but this looks like a busy CS response to get the query out of the backlog. We’ve all been there!

It seems, CS don't even read, that i'm saying. They reply me within 10 minutes!

 

[hhhelllo]

Must be nice to be them. I always wonder what is the depression level of these customer support agents that write those kind of stupid answers all day long. I manage a team of almost 30 agents all year long and I am 100% sure everyone of them would straight up refuse to provide this kind of service to customers. There is no moral, respect or humanity from casinos and its getting worst everyday. Who in their right mind does that and feel good about it. Not giving any detail, no explanation, saying this bs is according to their own absurd term that they can do whatever they want at any time for any reason. Whats the point of all this bs regulation, adr or any other concept of player’s protection if an operator can always use any rule in their favor or interpret any situation to their own financial advantage. If they suspect any fraud or abuse towards them, why don’t they mention it and close the players account after telling him to go f***himself as per their great terms and conditions? No... they make him insane for 14 months while lying about an imaginary investigation. There is no investigation. Unless they want to investigate about human mental illness and what can trigger it on a estimated timeframe. It’s insane to think that this is normal. Even excellent... After all they are reviewed as a perfect casino pretty much everywhere. In 10 years from now, gamblers will enjoy 40% rtp slots and a kick in the groin on every spin as per terms and conditions. All regulated under another invisible protector that takes his cut and look away.

 

[snorky510238]

On the face of it, you say half the money is deposits and you mention that there was some kind of investigation into a game.

My guess is that you placed the majority of, if not all of the deposit on an even money shot (or similar). He won but bookmakers noticed suspicious betting patterns and the match was investigated and they withheld payments. If the liability was minimal some bookmakers may have paid out as a gesture of goodwill. Others however may have stood to incur big losses and may suspect you are part of a syndicate or similar. The fact that you haven’t been specific about the actual bet placed tells me it’s not without possibility there was something suspicious about it.

If it was all legitimate, then good luck.

 

[mariasternina]

I placed 20-30 bet value 50-100 eur. The only thing, they can not like is average odds is 3. No problems for me, go on with your investigation. But now it's clear for everybody, investigation (if it was) had no result. But they don't wish to return money anyway, and stupid customer service copy the same answer for me all 14 months long!

 

[mariasternina]

This is nothing illegal to place bets on any odds i want. If my bets won, they should pay. Otherwise, this is bullshit bookie!

 

[sufferinsilence]

I placed 20-30 bet value 50-100 eur. The only thing, they can not like is average odds is 3. No problems for me, go on with your investigation. But now it's clear for everybody, investigation (if it was) had no result. But they don't wish to return money anyway, and stupid customer service copy the same answer for me all 14 months long!

I see you have a PAB running, assuming it's about this issue: the rules say to stop posting about it in public.

 

[mariasternina]

I told bet365, i made some topics in populars forums to discuss my unsettled bets for 14 months with mission to tell people true about fraud company, called bet365. To speed up their investigation, i will contact 365 every Friday and publish here updates. And this is the reply, i've got from them now:

Hi Maria,

Whilst it is regrettable to hear that you do remain dissatisfied with the information which has been provided to you, I can confirm that there is nothing further in which I can add.

I can see we have emailed you on 15/09/2020 which was our final response on the matter. As such, should you remain unhappy with the information provided please refer back to our final response which will detail how you can proceed to IBAS.

I appreciate that you have mentioned that you will continue to contact back each week but please be advised that we will look to contact you directly should there be any changes.

Thank you for your understanding.

Kind regards,

Jordan Cr
Customer Account Supervisor
The bet365 Team

 

[colinsunderland]

Was just going to suggest a PAB.
Bet365 are accredited but there is no contact nor rep listed for them @Casinomeister @LadyJelena
They must take part in the PAB process though, and just as a heads up, if you PAB is for this you must stop posting or it won't go ahead

 

[mariasternina]

Sorry, what is it PAB?

 

[colinsunderland]

Sorry, what is it PAB?

A PAB is a dispute on here where @maxd will attempt to sort your problem with the casino, however your profile shows you have one either ongoing or previously so surely you know?

 

[colinsunderland]

Update - How to submit a complaint: new procedures - updated January 2021

 

[mariasternina]

yes i filled complaint form here, but don't know how it works. Nobody contacted me so far. I won't post anything here for a while, if it can help somehow!

 

[maxd]

yes i filled complaint form here, but don't know how it works. Nobody contacted me so far. ...

You should look at the Ticket you created when you filed your PAB. You filed your PAB Thursday at 2:11PM and we first responded to you at 4:56PM.

Per the Player Arbitration Policies and Procedures not posting further here about your PAB while it is in progress is one of the few things we ask of those who use the PAB service.

 

[mariasternina]

Thank you, i found this message now. I won't write comments and will be waiting for any answer from you. Thanks again!!

 

[mariasternina]

Hi everyone!!
I was away for almost one month. All this time i was waiting for a miracle, but Bet365 didn't reply even to Casinomeister's managers. I hope, it will be the reason to put Bet365 to black list!

 

[mariasternina]

*snip*

 

[maxd]

@mariasternina , Why are you posting my private messages to you? Especially since you're not even being accurate about it. I specifically told you that I had been in contact with several people at Bet365 but that they wouldn't respond to your case.

There is a difference, at least from my point of view: a casino that doesn't respond at all is just a shitty casino; a casino that does respond but says they won't discuss the matter because of some false and cooked-up reasons (which we can get into later) may well be abusing and/or violating the law and that's a much more serious issue.

Sorry to be picky about this but from the point of view of how player complaints are, or are not, handled these things matter.

And finally, if you want to post private messages you should ask permission.

 

[mariasternina]

@mariasternina , Why are you posting my private messages to you?

I was thinking this is not private post. Sorry!

 

[maxd]

I was thinking this is not private post. Sorry!

Ok, I get that you didn't know that the PAB Ticket is private to you and us. But, to be fair, if you had read the Player Arbitration Policies and Procedures like you said you had then you would know that the Ticket is a private (meaning not in public) process.

My point is that my message to you in your PAB Ticket spoke of processes here at Casinomeister that are not yet public knowledge. I did this because I thought you should know what would be done about your case in the near future but was not yet in place. I thought I was extending you a courtesy and it wasn't something I expected to see posted on the forums less than an hour later. I see now that it was an honest mistake but as I've said, you should ask permission before you post someone's messages to you.

 

[mariasternina]

To be fare, i didn't read Policies. Bet365 rules i didn't read either, but now i know, they have a point in their conditions, there is said they can suspend account without any explanation, and make investigation without any timeframe. And now, they acting under their terms and conditions, and 15 months of "investigation" is absolutely normal, because there is no time frame at all for doing it! It can go another 15, 30, 50 ... months and i accepted this terms by my own!

 

[maxd]

I understand. Needless to say I think you and I have both learned some things about Bet365 that show them to be a lot less respectable than they would have us believe.

 

[mariasternina]

Now i would like to post this sad true story to more people i can. Maybe this can speed up "investigation". For me everything is clear, they don't want to pay. Let's see, how many months, years more they need for "investigation". I will post updates here, and together we will count! Now it's 15 months since account was suspended!

 

[maxd]

Now i would like to post this sad true story to more people i can. ...

Of course, please do. I just request that you ask me before you post things I've said to you in private (the PAB Ticket).

 

[colinsunderland]

How come Bet365 are accredited but don't have a rep - and haven't for as long as I can remember?

 

[hhhelllo]

How come Bet365 are accredited but don't have a rep - and haven't for as long as I can remember?

Cuz you dont mess with the Hillside

 

[maxd]

How come Bet365 are accredited but don't have a rep - and haven't for as long as I can remember?

That very issue has caused us some consternation. I believe Bryan will be tackling that in the near future. It's early days on this but it looks like it will mean some fairly significant changes to the Accred system in general and how we deal with Accredited casino rep truancy in particular.

 

[spindoctor99]

Ok. Well you’re following a suspicious betting pattern right there.

How is betting on table tennis suspicious. During covid table tennis was one of the only sports available. The Russia / Ukraine leagues were massive. No spectators, massive halls with tarps dividing courts and they had matches going 24/7. I had heard that players actually slept at the venues and were just paid a set wage to play.

I noticed your quite quick to make assumptions that everything is suspicious.

 

[mulven]

How is betting on table tennis suspicious. During covid table tennis was one of the only sports available. The Russia / Ukraine leagues were massive. No spectators, massive halls with tarps dividing courts and they had matches going 24/7. I had heard that players actually slept at the venues and were just paid a set wage to play.

I noticed your quite quick to make assumptions that everything is suspicious.

Seems like that sorta setup would be super vulnerable to match fixing

 

[spindoctor99]

Seems like that sorta setup would be super vulnerable to match fixing

probably was to be honest but it was literally the only thing that anyone could gamble on for a while during covid. I think there was 200-300 matches a day for months.