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Bonus Complaint bet365 casino bonus

Discussion in 'Casino Complaints - Bonus Issues' started by bsilva028, Dec 13, 2011.

    Dec 13, 2011
  1. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    i have an account in bet365, i received a bonus in my e-mail saying "Olá Bruno

    Aqui se encontra o código de oferta que solicitou, xxxxxxxxxxxxxxx

    Para solicitar o seu bónus, introduza o seu código de oferta xxxxxxxxxxxxx acedendo a Serviços, seleccionando Membros, Ofertas, Jogos e depois Introduzir Código de Oferta.

    Atenciosamente,


    A Equipa da bet365"
    its in portuguese because its where i am from.

    its a bonus code of 100% on my deposit, i made the deposit and i could not claim the bonus
    usualy when playing in bet365 i have allways deposited in the casino section, and like in the bonus didnt mention any section to play i made the deposite in the casino, today live chat tells me "that bonus its not in casino section, its in games section", in the casino you will not have any bonus on the deposite you ve made....
    my question is: why does not say in the bonus that is for a specific question? since it was a personal code that was sent by e-mail?
     
  2. Dec 13, 2011
  3. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Bet365 will apply bonuses on transfer amounts AFAIK. Most bonus offers say deposit or transfer. So just make your transfer to Games and any bonus code if you have been given one. Note: you won't earn comps on play in the Games Section.

    I had a problem once with claiming a bonus. The first rep didn't make this helpful suggestion, but they transferred me to someone else and that was their solution.
     
    1 person likes this.
  4. Dec 13, 2011
  5. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    the money was already lost, i tried to speak to the live chat in the same day of the deposite and it was unavailable, so, like usual i never had any problems with nothing there, i decided to play the money before the creditation of the bonus.....

    and only today was live chat available, and 1st they said "that coupon has expired", and i said, "coupon expired? i receive it in my email 5 minutes before deposite, the coupon was expired in 5 minues?", the answer was "sorry, but that coupon is active but not for the casino, but to the games section"

    1st was expired
    after was to the "games" section not to the casino

    not very nice answers this time
     
  6. Dec 16, 2011
  7. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    bet365

    complain solved in a few minutes

    incridble
    i send a PM to the casino rep at 2 days ago, i answered my today to ask my casino account, i replied the account and a few minutes later i got a new message saying that the bonus was credited

    thats a good knew

    thank you
     
    1 person likes this.
  8. Dec 26, 2011
  9. jeffbrownperson

    jeffbrownperson Dormant account

    Occupation:
    Anything under the sun
    Location:
    Denver
    Interesting thing to read here. I just hoped that things would be okay soon in this one. I just hoped that sooner or later this issue would be resolved.
     
  10. Dec 27, 2011
  11. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    yeah and it was solved faster than i thought
    but i didnt won anything with the bonus like usual lol
     

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