Temporarily suspended from bet365 for making a complaint ?

tcage

Newbie member
Joined
Mar 4, 2021
Location
Unifed Kingdom
Hello,

I’ve been suspended from bet365 following my account being placing under a “management review” following various complaints I made.

I am still able to withdraw my money manually by asking via the live chat, I’m just unable to login.

My issue I have with this is , I’ve not been given a time frame for when they would complete this review and suspending an account for making complaints seems like a bullying culture / deterrent to make founded complaints.

wondering if this is even allowed?
 

tcage

Newbie member
Joined
Mar 4, 2021
Location
Unifed Kingdom
My complaints are usually about incorrect settlements.

14 complaints since 2018. Bet365 are the best bookmaker imho regarding instant withdrawals, a plethora of sports selection and easier to use app/website.
The suspension just came as a surprise to me, that’s all.
 

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
My complaints are usually about incorrect settlements.

14 complaints since 2018. Bet365 are the best bookmaker imho regarding instant withdrawals, a plethora of sports selection and easier to use app/website.
The suspension just came as a surprise to me, that’s all.

What was the level of your complaint? Did you swear at them? Call them rubbish? Or was it a generic email to complain. I’d be very surprised if a pleasant email led to suspension.

Obviously I don’t know you. But two sides to every coin
 

tcage

Newbie member
Joined
Mar 4, 2021
Location
Unifed Kingdom
It was completely untoward... Hence I mentioned that the suspension came as a surprise rather than an inconvenience because weirdly enough, I am still able to withdraw my money. I believe this is just a ploy to stop me from making any future complaints in the future. Shady? I think so
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
It was completely untoward... Hence I mentioned that the suspension came as a surprise rather than an inconvenience because weirdly enough, I am still able to withdraw my money. I believe this is just a ploy to stop me from making any future complaints in the future. Shady? I think so
Not really. If I had a business and a customer was making a lot of complaints, taking up staff time, I would exclude them too. Loads of companies do this, not just in gambling. If you make too many returns or complaints to Amazon, they ban you for life.
 

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
It was completely untoward... Hence I mentioned that the suspension came as a surprise rather than an inconvenience because weirdly enough, I am still able to withdraw my money. I believe this is just a ploy to stop me from making any future complaints in the future. Shady? I think so

Are you in profit or loss with them?
 
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