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African Palace Casino STOLE my money

sdaddy said:
In November 2004, Neteller very creditably agreed to step in and started investigating this case. After several more months, the casino management finally proposed a settlement of $28,740 for the two accounts, which I agreed to in the interest of resolving this case.
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The best option here might be Neteller, because the casino is specifically welching on a deal with them.

I know Bryan has contacts high up, another forum member knows one "Colin", and I have a good contact from a Neteller issue I had a while back (assuming he's still there).

Seems to me that between us we can make something happen.
 
Update: African Palace Casino management has been alerted to this thread, and I specifically asked them to come here to respond to these serious accusations I have made. We shall see what happens...

caruso said:
The best option here might be Neteller, because the casino is specifically welching on a deal with them.

I know Bryan has contacts high up, another forum member knows one "Colin", and I have a good contact from a Neteller issue I had a while back (assuming he's still there).

Seems to me that between us we can make something happen.
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Well, my contact there worked pretty hard trying to get the casino to live up to its agreement. I know she went to the higher-ups about this to try to get something done (like maybe punitive action). But if you think you can put me in touch with someone who can do more, then let me know.

sookie said:
Glad to see someone else (not glad to see but glad you can relate) to how I feel. This place needs to be removed from business.

Good luck with getting your money - and you're right I'd shoot for every penny you rightfully won!

What a disgrace!
Thanks
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Hi sookie. Yes indeed, I feel your pain. Thanks for your support. Frankly, it would be nice if there were a little more outrage here about this. I mean, it's pretty whacked when we spend more time on this board bitching about unwanted $50 bonuses than a player who has nearly $30K confiscated. (End of rant.)
 
Frankly, it would be nice if there were a little more outrage here about this. I mean, it's pretty whacked when we spend more time on this board bitching about unwanted $50 bonuses than a player who has nearly $30K confiscated. (End of rant.)
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Hi sdaddy, I just wanted to comment that I think there is plenty of outrage on this board regarding this particular Playtech issue, as well as others. I'd hardly call a 16 page thread ignoring the problem. But you have to remember that each case is relative to each person. A player not getting paid $1,000 is just as important as a player not getting paid $30,000, if both claims are legitimate. I really don't think anyone is overlooking you or this thread or any of these issues, but there is a ton of stuff that goes on here every single day....and more than just unwanted bonuses. I truly wish you the best of luck in getting your money...and only wish that more people would come here and read PRIOR to playing at any casino. {Sigh} :)
 
Hey, I thought I'd lighten up this thread a little bit and copy here African Palace's "Values and Principles" from its website. The ones in bold are my favorites. As Bryan would say, I wonder how many bong hits they had when they were writing this.

Values and Principles

At African Palace Casino we believe that the only way we can sustain our success is by focusing on the founding principles of our organization : to treat our Members the same way we would expect to be treated.

Being affiliated with the leading online gaming software company, Playtech, we understand that we cannot be successful if our Members are not winning. For us a winner is not a sinner.
Winners are our ambassadors to the world!

Fundamental Values and Principles

We believe that everyone should be free to do as they choose, so long as they don't infringe upon the freedom of others.

We respect the individual. We believe that individuals who are treated with respect respond in kind.

We insist on complete honesty and integrity in everything we do.

We do what we say and we say what we do. We always live up to our commitments.

We believe that your complaints and suggestions bring out the best in us, by allowing us to continually improve.

We insist on giving our best effort in everything we undertake.

We strive to be friendly and courteous, as well as fair and compassionate.

We believe in the Golden Rule and treat you the way we would like to be treated.

We take any and all matters related to our Members very seriously and with a sense of urgency and responsibility.

We believe that Gambling is entertainment, and it should be fun.
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We believe in the Golden Rule and treat you the way we would like to be treated.
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I sincerely think you would be treated better at McDonald's buying a Happy Meal...oops, that's the Golden Arch rule.

That is truly funny sdaddy, hypocrisy at it's finest. Make sure you keep the thread updated as to any progress. Lots of us don't always post in these threads, but I bet almost everyone checks occasionally to see what's going on with these cases.

Best of luck to ya!
 
Talking of hamburger joints, that might be a better industry for these African Palace/Indio guys - they are clearly unsuited and unfamiliar with reputable online gambling practice.
 
• We insist on giving our best effort in everything we undertake, not necessarily with the way we conduct our business, rather in our personal hobbies.

• We strive to be friendly and courteous, just not all the time. Depends on what side of the bed we get out of...

• We believe in the Golden Rule that you may be wanted to be treated a certain way, but we'll treat how we want to, when we're damn well good and ready.

• We take any and all matters related to our Members very seriously and with a sense of "laissez-faire" urgency and responsibility.

• We believe that Gambling is entertainment, and it should be fixed... errr fun.

• We believe that all players should only listen to TOTO 24-hours a day, 7 days a week.
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Geez, you REALLY got be careful when reading the fine print.


Steed

***
 
Last edited:
We believe that all players should only listen to TOTO 24-hours a day, 7 days a week.
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Oh JohnSteed, we're not in Kansas anymore, lol..... I like your list. :thumbsup:

Talking of hamburger joints, that might be a better industry for these African Palace/Indio guys - they are clearly unsuited and unfamiliar with reputable online gambling practice.
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Somehow Jetset I think they may not even do a Big Mac justice. Career change is a stellar idea though.
 
***

Pinababy69

Oh JohnSteed, we're not in Kansas anymore, lol..... I like your list.
Click to expand...


Merci beaucoup. But the "TOTO" reference was the band from South Africa ('82 Grammy Winners), not the dog from Kansas. Boy, now that would be annoying, having to listen to some dog barking in your ear 24/7...


Steed

***
 
Haha, that list is too funny!
What I find to be -really- odd at this Casino is that they actually lcome across like a truly decent outfit with a very nice looking website and software design, an existing newsletter and decent customer support.

Unfortunately... They just do not pay. :rolleyes:
 
Pinababy69 said:
That is truly funny sdaddy, hypocrisy at it's finest. Make sure you keep the thread updated as to any progress. Lots of us don't always post in these threads, but I bet almost everyone checks occasionally to see what's going on with these cases.

Best of luck to ya!
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Thanks, Pinababy. Glad you enjoyed that. I'm sure it won't be too hard to keep more good material coming on these guys.

schankwart said:
What I find to be -really- odd at this Casino is that they actually lcome across like a truly decent outfit with a very nice looking website and software design, an existing newsletter and decent customer support.
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Well at least they have good taste, right? I'm sure they bought something real nice with my money.
 
And Caruso I think the folks at African Palace may be feeling the negative attention of this and are trying to get their message on Google also. Another highly-ranked search result is a press release from yesterday by their holding company, First Grand Gaming, through the site PR Leap.

Link Removed (invalid URL)

News Released: February 17, 2006
A Smart Start for Online Casino Gambling

(PRLEAP.COM) A Smart Start for Online Casino Gambling

As one of the first South African Online Casinos, African Palace Casino has been taking leaps forward in its industry.

With keen players in the United States, Europe and South Africa, a charming gaming atmosphere and a proficient payment protocol, African Palace Online Casino has left many players smiling!

As the South African Gaming industry grows, the ethical side surrounding this field has come under discussion. African Palace Casino has dealt with this area from its inception by using the industrys premium software and fully licensed by the government of Curacao, Netherlands Antilles, which has allowed Outdated URL (Invalid) to uphold a definite code of good gaming practices. As more and more South Africans become more comfortable with, and available to the exploding online culture, the more they will give themselves the chance to wear that Millionaires smile!

One South African lady that has been charmed by virtual persuasions has been left with that promised smile. Ms Janis P from Pretoria is one of African Palace Online Casinos most recent winners! Shes been with the casino for about 4 months and has been an avid supporter of the slot machines, more exclusively - The Chinese Kitchen.

When asked about her feelings towards African Palace Online Casino, Janis P said that she had enjoyed the convenient game play and was simply ecstatic about her win of R17,982.87 from her mere R200 deposit.

Online Casino gambling has grown tremendously in the last few years abnd so has First Grand Gaming , the holding company of African Palace Online Casino. South Africa is set to regulate and issue new interactive gambling licenses.

This is exciting for the global online gambling industry and players alike as it provides a safe secure reliable and most importantly reputable country for regulation. South Africa has excellent IT infrastructure , media makeup and banking laws.

So why not break from the traditional boring casino themes and get some African Online casino flavor , where winnings are wild !!

Give yourself a chance to wear the glitzy grin!

Download the casino software: Outdated URL (Invalid) Visit the Online Casino website: Outdated URL (Invalid)

So join us for African themed wild wild winnings
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There's a thought - if Curacao is "ethical" they should be prepared to assist, too. This is an article about this jurisdiction and its CEO Herman Behr:

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".....and a proficient payment protocol, African Palace Online Casino has left many players smiling!"

Yeah, right - like sdaddy here after his experiences!

".....the ethical side surrounding this field has come under discussion. African Palace Casino has dealt with this area from its inception by using the industrys premium software and fully licensed by the government of Curacao, Netherlands Antilles...."
 
They have paid me in installments

3k a month. This actually violates their terms of use because I was a one year player with them January 2006, yet they continue to pay me in installments of 3k per month. I will say that I'm just about paid off though.

This does not mean they are off the hook. In my opinion, as a regular VIP player, this is absolutely the last place I would ever play in my life again. Not when there's places like 32RED that pay you within 24 hours.

I've waited so far 9 months now to get paid in installments, and I'm still not fully paid.

Would you rather wait a year to get paid, or 24 hours? Since we all know the answer to that, we all know also not to play at African Palace or Indio Casino. They'll be happy to take five times the amount you win instantly, but when it's time to pay, you'll have to take it (and beg and bitch at someone for it) in installments.

This place is an absolute disgrace to the online gaming industry.
 
sookie,
It's good to see that you're ordeal here is about over. And I know from reading this thread that other aggrieved players were paid, if slowly. But let's examine what's going on...

I see a definite pattern here. The larger your withdrawal, the more hassle you're going to go through. Probably my withdrawal was the largest this casino had to deal with. And that's why I've been targeted for the worst treatment. It's pretty shrewd actually. Instead of having many players continuing to be up in arms, just limit it to the smallest number possible and still have a great impact on your cash flow.
 
Doesn't seem like it matters how much you win

at African Palace, just the fact that you win, you are treated like a criminal from the moment that screen lights up with a jackpot. I know stories of people that waited forever for 3K, 5k. Don't know what your story was, tried to search for it, but if your jackpot was bigger than mine, I can only imagine how long you've waited.

Love to hear your story though. I'm sure I can relate....

Again, they treated me great until I won. Reminds me of a comedian, Buddy Hackett, that once said...."You habloed great when I had the money you had the chips. Now it's time to cash in, and suddenly they no hablo inglés anymore."

That's them....as soon as you win, you can't find anyone that wants to even talk to you.
 
sookie said:
Don't know what your story was, tried to search for it, but if your jackpot was bigger than mine, I can only imagine how long you've waited. Love to hear your story though. I'm sure I can relate...
Click to expand...

Just two pages back, page 15:

Link Outdated / Removed
 
Pinababy69 said:
Any news as yet sdaddy? Just curious...
Click to expand...
Yes there have been some recent developments. Sorry for not updating. It was already discussed in the thread I have going at Winner Online:

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Our caruso has been looking into this case and, through his diligent efforts, was able to get a hold of the person in chare of the PR for Playtech's IPO launch. He gave this person my details and was promised that my case would be taken to Playtech for review. Hopefully, we will hear something back from this next week.
 
I only wanted a $1000 cashout an I it was taken away for bonus abuse even though I more than met the wagering. Playtech contacted me after I sent them a few e-mails and the reply I received was that, "African Palace said they worked out a resolution for this problem" If their resolution is we will not pay you then I guess they did work it out.

IF any playtech casino operators read this than you should take an interest in this as I am not playing at any playtech casino till this issue is fixed. How can I trust playtech to settle disputes with other casinos using their software if they can't fix this? Hate to group all PLAYTECHS into one group but its my money so I can in protest.
 
The FT journalist who originally reported on the float asked me to keep him in the loop if things don't work out, so either way things should happen.

Although it'll bust my nuts to see 80,000,000 of public money going to the people behind so many player funds-confiscation issues, it won't be a bad thing for the players themselves since I'm pretty certain that at that point Playtech will become criminally liable in some shape or form, and will be persuable in the UK courts. Granted it's technically about the licensees and not Playtech themselves, but if this stuff gets out where it matters I think Playtech will probably have to settle all claims one way or another, be it out of court or in.

It'll certainly suck for the "instituational investors" if the share price ends up taking a tumble.
 
update...

Caruso reports that the PR representative at Playtech he contacted did not get back to him with any progress on my case. He now feels it is fruitless to continue working this angle.

Enough with Playtech. It's quite clear to me by now that they have no desire to police the actions of their licencee African Palace. Very sad, not just for me but for every other new player that gets sucked in there.

This is NOT over. We WILL continue to take this story to other media outlets in an effort to warn as many players as possible about this place. Continue to watch this thread for updates.
 
Kind of fuels the fire for the anti-gambling briagde, doesn't it? Software provider on the verge of hitting the UK stockmarket, with undisputed debt to one single player for $30,000. Self-regulation at its best, LMAO.

These people certainly know how to shoot themselves in the foot. Shouldn't they be looking to at least do a bit of image-wallpapering at this time (if not a genuine effort to clean up) by prioritising customer service?

Isn't this the exact opposite of what they're doing?

Or does AP / Indio somehow assume they'll be able to just carry on regardless through it all?

Anyone feel like mentioning this to them?
 
Some of you may remember me some time ago from such threads as "African Palace stole my money", and "African Palace are a load of *****"". For those who don't, I was owed €5000 from this outfit, and spent a long time making sure I got my money, which ended with calls to Playtech Marketing Director's mobile (hello Iris if you are reading), visits to the Playtech stand at various trade shows (yeah it was me who changed your screen savers and then the passwords), and ended by threatening to go to the national newspapers.

I got my money, and now I even make a little more from my sly purchase of Link Removed ( Old/Invalid) , which redirects to my own casino portal (Bryan if this breaks forum links rules accept my apology and email me).

Anyway, i've been away from this forum for a fair old while, due to the stress of the African Palace problems, and just wanted to check in to say to everyone owed money- it is possible, you can get your money back, just keep at it. And if anyone wants any advice on more specific tactics I can't mention on here (not illegal, just polite to keep it off forum, phone numbers etc), then let me know.

Good luck everyone

TJ

PS- My offer stands- if any of you lot are good at SEO etc, then i'm happy for the africanpalace.co.uk redirect to be used for an anti- African Palace purpose. If it will help counter the PR being put out by them and maybe rank high in Google, then i'm happy to put something else up (though will include a link to my site)
 
Hi Sookie, how you doing? How's 32 red treating you these days? Respectfully like the high roller you are? And African? Or shouldn't I ask??

I'm not a techie at all- I run this portal with a friend, and it makes literally a few $ a month (more of a bonus portal really), so the AP redirect helps a little bit, but as I said, if anyone wants to design a landing page etc, be my guest, i'm happy to host something (within reason)- I think well written stories about people's nightmares would be more useful, or even just a few links back to CM telling people to read them before making a decison. As I said, i'm happy for anything so long as it's legal, not too defamatory, and has a link or two/ banners to my site, as i'd like one or two decent and happy high rollers this side of 2009.

As for me, i've switched to the real casino. I play for £5 a hand, lose or win around £200 a night on a Saturday night, get fed and watered and the dealers all act like they fancy me, just as they are paid to do. And guess what, when I win they give me my money there and then, no ID, no waiting, no phone calls, no forums. Madness :thumbsup:
 
tjhooker said:
I got my money, and now I even make a little more from my sly purchase of Link Removed ( Old/Invalid) , which redirects to my own casino portal (Bryan if this breaks forum links rules accept my apology and email me)...
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What you should do is instead of redirecting that URL to your portal, is to set up an information page on how players can solve their problems if they have any at African Palace etc. Links to Playtech, here, Antigua, wherever. There should be nothing derogatory - just straight forward informative stuff to assist wayward players (or ones smart enough to google African Palace).

Redirecting to a portal seems too opportunist.
 
Point taken about the lack of African Palace warnings - that page DOES seem a heaven-sent opportunity to get the information out which is not being best utilised. There should be a link to the facts about African Palace / Indio, high up on the left hand menu, or even better planted directly on the homepage.

However:


tjhooker said:
For those who don't, I was owed €5000 from this outfit, and spent a long time making sure I got my money, which ended with calls to Playtech Marketing Director's mobile (hello Iris if you are reading), visits to the Playtech stand at various trade shows (yeah it was me who changed your screen savers and then the passwords), and ended by threatening to go to the national newspapers.
Click to expand...

Top marks to you, TJ. Yours is the perfect example of what players need to be prepared to do to collect their rightfully-owed money - action all the way. And as we see: it works.

May others now follow your lead.
 
BTW, I missed this post by the new
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at WOL. The last one lasted about three days in the job before throwing up his hands in exasperation. Maybe this one will stay the course and sort things out.

email: [email protected]

phone: USA:1800 704 5870
UK: 0800 917 5936
Canada: 1866 682 3483

I recall it was the arrival of a new affiliate manager that resulted in the final resolution of the Angelciti debacle.
 
Paskaranp is the new casino rep here for the African Palace group. He just signed up today, and he is willing to take on any complaints that have come my way:

https://www.casinomeister.com/forums/members/

I'll be going through the PAB pile to see if there are any loose ends.
 
Hmm, that's very odd, because I know for a fact that on January the 15th at least that entry read differently, with the "issues being resolved" (or something like that) message. I know that because I contacted someone on that date, which was when I first noticed it, about their issue, curious as I was to apparently learn that all matters were in hand. I have the communication date-stamped accordingly.

Anyway, looking forward to updates from either the affiliate manager or the player.
 
Nope, make that February 17th. :confused:

I think that date must have got a bit out of wack in the software, Bryan. Never mind, not an issue. Important it reads like it does. :)
 
:) I'm liking the new management

Well, it's been 10 months since I won at African Palace and alas, their new rep Parastan, is a definite step in the right direction. He is very responsive. I got his IM (instant messenging address) from his profile on here. Couldn't believe he had it on here. When I added him to my contact list and saw him pop up I immediately asked him about my remaining withdrawal, and he got it to me.

I'm not jumping up and down or anything, after all the hell I went through to get my money, but my experience with Parastan was the experience I should have gotten from day one.

Three cheers for throwing out Denver and David....old management...losers

Casinomeister, I told you David was a loser, even Paristan admits that old management was dishonest, and that's why they are no longer there.

Again, I'm not saying the experience wasn't painful. It was. But I prey for the sake of everyone that they are now back on track.

Good luck everyone getting their money. SDADDY are you paid in full yet?
 
This is new affiliate management, not new management-management - unless you know something I don't. As far as I know, management here has not changed.

Nice one; hopefully a portent of things to come.
 
sookie said:
Good luck everyone getting their money. SDADDY are you paid in full yet?
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Not yet. There are still some things to work out, but I agree that Paskaran has been sincere in his efforts to help. I hope that for all parties involved I can report a successful resolution soon.

So sookie you're saying that David, the accounts manager, is gone? I spoke with him just a week ago about my case. I had been trying to reach him this week but no luck.
 
The Playtech float is imminent, according to the latest Casinomeister news.

Although bad news for anyone with an ounce of general integrity and sense of fair play, this IS reasonably good news for the screwed players as it adds another layer of backup.

Online casino software provider Playtech, newly admitted to the UK AIM, unresponsive and apparently indifferent to undisputed $30,000 winnings claim.
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I like that headline. :)
 

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