Your assumptions may seem logical to you but you're guessing and, as it happens, you're wrong. The casino was talking to us, they asked for a few days to gather some info, and then you took your case to the ADR. The Player Arbitration Policies and Procedures explicitly
tell you not to do this. So, if you'd read the Rules, you would have known to check with us and we could have provided the appropriate information and guidance.
You're going to claim that you waited 4 whole days to hear from us on your case, didn't hear what you wanted, and so went off and did what you did. Are you quite serious? We've told you these things take time, the Rules tell you these things take time, and you ignored all that and did what you thought best. Fine! No problem. But that has killed your PAB and you have only yourself to blame.
Next time, if there is a next time, read the Rules please. We don't want you to waste our time and you should have more self-respect than to waste your own.
And as to your claims that Energy is "not a trustworthy or honest casino" we certainly won't be able to determine that from your case will we? The fact is that they were dealing with your case and AFAICT is was well on its way to conclusion. Not anymore. Now you'll have to wait for what eCOGRA decides and from what I hear that could be a long wait. Like months maybe. Good on ya for being so damn impatient.