Energy Casino closed my account! confiscating my money

It looks like the fine is being appealed which is something that almost never happens with fines levied by the UKGC, for instance. I'd say the jury is still out on what exactly this all means insofar as Energy Casino being "not legitimate anymore". Obviously YMMV.

- Max
Yes i know what you mean , but i am a member there and i am really disappointed ,the fact that they know that they don't have an operating license for a country or eu based land and they providing services anyway makes me concerned about the whole situation ! You now a dog that bites once , going to bite again .
 
Energy Casino is a highly recommended, vetted and Accredited Casino at Casinomeister
Yes i know what you mean , but i am a member there and i am really disappointed ,the fact that they know that they don't have an operating license for a country or eu based land and they providing services anyway makes me concerned about the whole situation ! You now a dog that bites once , going to bite again .

Dont be concerned, period.
 
@phiro555 : FWIW @L&L-Jan knows his business. I don't know what he knows in this specific case but if he says "no worries" then I for one would be comforted by that.

- Max
 
Energy casino is not a trustworthy or honest casino. They delay the resolution or even the interaction with third parties... they sent a message saying to me: GO after your rights either reaching out to some ADR or taking any further steps you'd like. When I issued the case with an approved ADR as I had received another email, they refuse to reply to the previous complaints opened because you have now an ADR complaint.

`````` So they are getting time not to pay. ``````

The casino/company have openly accused the player of fraud and attempts to defraud the establishment. They are not supposed to divulge the evidence they have or what the customer has done....?

€5,000 is pocket change to any Casino, but surely not for me. I haven't done anything wrong. The delay just shows how right I am about my complaint.

Now I need to await another life time reply ... That's not fair


For those who didn't understand. Energy reached out saying for me to raise a ticket with ADR as their decision was final. So I did it. It was a strategy to delay and not deal with Casinomesiter representatives. Now my PAB needed to be cancelled and I'm alone again in the dark. This is fair?

For me was a good move! Energy score won't be decreased accordingly in the ranking / review from this portal.
 
Your assumptions may seem logical to you but you're guessing and, as it happens, you're wrong. The casino was talking to us, they asked for a few days to gather some info, and then you took your case to the ADR. The Player Arbitration Policies and Procedures explicitly tell you not to do this if you wish to continue with your PAB. So, if you'd read the Rules -- which we've asked you to do many times now -- you would have known to check with us and we could have provided the appropriate information and guidance.

You're going to claim that you waited 4 whole days to hear from us on your case, didn't hear what you wanted, and so went off and did what you did. Are you quite serious? We've told you these things take time, the Rules tell you these things take time, and you ignored all that and did what you thought best. Fine! No problem. But that has killed your PAB and you have only yourself to blame.

Next time, if there is a next time, read the Rules please. We don't want you to waste our time and you should have more self-respect than to waste your own.

And as to your claims that Energy is "not a trustworthy or honest casino" we certainly won't be able to determine that from your case will we? The fact is that they were dealing with your case and AFAICT is was well on its way to conclusion. Not anymore. Now you'll have to wait for what eCOGRA decides and from what I hear that could be a long wait. Like months maybe. Good on ya for being so damn impatient.

Max out.
 
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Your assumptions may seem logical to you but you're guessing and, as it happens, you're wrong. The casino was talking to us, they asked for a few days to gather some info, and then you took your case to the ADR. The Player Arbitration Policies and Procedures explicitly tell you not to do this. So, if you'd read the Rules, you would have known to check with us and we could have provided the appropriate information and guidance.

You're going to claim that you waited 4 whole days to hear from us on your case, didn't hear what you wanted, and so went off and did what you did. Are you quite serious? We've told you these things take time, the Rules tell you these things take time, and you ignored all that and did what you thought best. Fine! No problem. But that has killed your PAB and you have only yourself to blame.

Next time, if there is a next time, read the Rules please. We don't want you to waste our time and you should have more self-respect than to waste your own.

And as to your claims that Energy is "not a trustworthy or honest casino" we certainly won't be able to determine that from your case will we? The fact is that they were dealing with your case and AFAICT is was well on its way to conclusion. Not anymore. Now you'll have to wait for what eCOGRA decides and from what I hear that could be a long wait. Like months maybe. Good on ya for being so damn impatient.

Max out.

Yes, I'm blaming myself because I was a fool and was manipulated by Energy saying to take my case to the ADR as their decision has been final. Lessons learned. I hope the ADR could help me!
 
Yeah, I hope so too. But as to you being "manipulated by Energy" please don't try to hide the fact that if you had read the PAB Rules you would have known the consequences of taking your case to the ADR while we were working on it. Again -- aren't we all sick of me having to say this? -- the fault here is yours for not reading and respecting the Rules. Blame shift all you like be we know, you know and the readers know who screwed up here, and it wasn't Energy.

- Max
 
Yep - another case of "failure to follow simple instructions". What a colossal waste of time. I could not care less about you being "manipulated" - we were in the process of getting this solved, but your ego got in the way. Good luck elsewhere.

You won't be submitting any more PABs here.
 
BTW - if you had waited it out, we could have looked at what exactly had happened, and if the casino was at fault and was actually trying to scam you or whatever you were claiming, we could have re-evaluated their position and score in our rating system. So no, their score won't change. Why should it? Your complaint is not valid here.
 
All right! Thanks for your message.

It seems you’re in the Casino side. Not the player. The ego you refer to is my money which is blocked without reason.

As I said earlier, I truly appreciate your team’s effort and have already apologised. If Casino was honest they didn’t need to be triggered by you guys or sent an email with different instructions which I’m not an expert in this field like you or Max to act in the way everyone else would act.

Nevertheless, I thank you for the effort and really sorry for this waste of time.

At the end, I haven’t done anything wrong and being penalised twice.
 
... At the end, I haven’t done anything wrong and being penalised twice.
Forever faultless eh? Good luck with that.

... It seems you’re in the Casino side. Not the player. ...
Now you're just being nasty. You know full well that we hadn't sided with anyone about anything yet. That's the whole point, we were waiting to hear back from the casino about your case. Trying to discredit us because you kacked things up is not going to end well.
 
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Now you're just being nasty. You know full well that we hadn't sided with anyone about anything yet. That's the whole point, we were waiting to hear back from the casino about your case. Trying to discredit us because you kacked things up is not going to end well.

Hi Max.

I'm not trying to discredit you. Don't get me wrong. It's exactly the opposite. I truly believe in the Casinomesiter team that's why I asked for help. I'm fuming because I was trapped by Casino. If I was innocent or whatever it's my fault and I know what. But I have the right to feel upset, haven't I? Hope I can have my issue resolved and will come back here to keep you posted.
 
Keeping us posted sounds good. Best wishes for you at the ADR. Be patient, that can be a long process.
 
feeling sad for the OP , when we try to get the money we knock at every door can understand that
but once you submitted PAB you should have left all to the team, else the pAB dont work

you should have atleast asked the opinion of max before rasining the ADR ticket

all the best for ADR
 
feeling sad for the OP , when we try to get the money we knock at every door can understand that
but once you submitted PAB you should have left all to the team, else the pAB dont work

you should have atleast asked the opinion of max before rasining the ADR ticket

all the best for ADR

Thanks and you're right. Let's see if the ADR would help me
 
Dear all,

I would like to let you know that the case has been resolved, in the end, eCogra ruled the case, in the favour of our company. Based on our information the player was informed by them directly.

I am not sure if the PAB is pending but @maxd please let us know if we should provide any further proof.

Thank you,
Norbert
 
Ha ha ha!

This is a real joke. Better! This is a shame. eCOGRA protects casinos. I have not received a justification as to why my documents were not accepted. It is very easy for you to accuse someone and not have to prove it.... but rest assured. I'm going to court. Wait!
 
Dear all,

I would like to let you know that the case has been resolved, in the end, eCogra ruled the case, in the favour of our company. Based on our information the player was informed by them directly.

I am not sure if the PAB is pending but @maxd please let us know if we should provide any further proof.

Thank you,
Norbert
Player lost €1,000 = Energy Casino :)
Player won €5,000 = Energy Casino :-( (Let me close your account and say you did something wrong without any proof or justification).

But thanks, your comment just show how Energy works.
 
... I am not sure if the PAB is pending but @maxd please let us know if we should provide any further proof. ...
Can't say I recall the details of this one off the top of my head but in general when the designated ADR rules on a case, that's what the player and everyone else is going to have to live with. So no, nothing required by me at this time.

- Max
 
Ha ha ha!

This is a real joke. Better! This is a shame. eCOGRA protects casinos. I have not received a justification as to why my documents were not accepted. It is very easy for you to accuse someone and not have to prove it.... but rest assured. I'm going to court. Wait!
I guess we will wait for this.
 
Player lost €1,000 = Energy Casino :)
Player won €5,000 = Energy Casino :-( (Let me close your account and say you did something wrong without any proof or justification).

But thanks, your comment just show how Energy works.
I understand the frustration completely. I am not a lawyer nor do I have much knowledge in that field, but I’d wager that since taking legal action is a slow and pricey process, it might easily end up outweighing any of your aforementioned winnings.. Not the best ROI.

But do keep everyone posted if that’s a route you’re going to pursue.
 
I understand the frustration completely. I am not a lawyer nor do I have much knowledge in that field, but I’d wager that since taking legal action is a slow and pricey process, it might easily end up outweighing any of your aforementioned winnings.. Not the best ROI.

But do keep everyone posted if that’s a route you’re going to pursue.
Thanks. I really appreciate it. I'm a lawyer and pretty confident about my legal rights. I keep you all posted at the earliest opportunity
 
Thanks. I really appreciate it. I'm a lawyer and pretty confident about my legal rights. I keep you all posted at the earliest opportunity
Where is your firm based at?

If you don't want to post that here - please PM me the location of your law firm. I am quite curious.
 
Where is your firm based at?

If you don't want to post that here - please PM me the location of your law firm. I am quite curious.
No issues. All the information is public. Well, I'm Lawyer in Brazil and transferred my registration to Portugal. This is more than enough to issue a Europan Claim against Probe Investments a.k.a. EnergyCasino.

Currently, I was transferred from my firm to Ireland and am finalising my LLM which is due in Q3 2023. Afterwards, I'll do the Irish exam and will be a lawyer here as well.
 
Bo tarde,

It is a waste of effort, money and time to sue a casino, who's in their right kind off based of their own TOS.

There's plenty of (good) casino's here in Portugal.
 
Energy Casino is a highly recommended, vetted and Accredited Casino at Casinomeister

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