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Non-Bonus Complaint Problems with Mermaid Palace Casino?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by babysister, Mar 23, 2016.

    Mar 23, 2016
  1. babysister

    babysister Experienced Member MM

    Occupation:
    Law Enforcement
    Location:
    Hou, Tx. USA
    I thought Mermaid Palace casino was ok to play at untill I requested a withdrawal and started doing research on the casino. I wish I done the research back in November when I first joined the casino and started playing daily. On March 8, I got my balance up to 1,000.00 and then played it down to 400.00 and then decided to request a withdrawal. My withdrawal is still pending and customer support only advise that the request is under review. I have tried emailing customer support, but all emails are returned. I have to send emails to Atlantis Gold Casino support to contact Mermaid Palace. Atlantis gold only says someone would contact me soon. Their promtions manager, Wendy would email me daily, but since my withdrawal request I have not received any emails from her or any thing else from the casino. This is no way to treat a VIP player.. Any advise would be appreciated!
     
  2. Mar 24, 2016
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    The only advice I can give... is pray.

    Unfortunately this group started falling apart toward the end of last year. In fact, I'm surprised that you can still access the casino and customer support!
    When I visit their website, I get automatically redirected to a totally unconnected casino's website.

    Sorry to be the bringer of bad news - but I don't think it likely you will ever get paid. :(

    KK
     
  4. Mar 24, 2016
  5. babysister

    babysister Experienced Member MM

    Occupation:
    Law Enforcement
    Location:
    Hou, Tx. USA
    Mermaid Palace problems?

    :confused::mad::eek2


    Thanks for replying. I have no problem accessing the casino website or logging on. I love playing Bet on soft games and just got caught up. I guess when you pay u get played!
     
  6. Mar 24, 2016
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I was going to say, that because they are not in the Rogue Pit, that you could PAB...
    But then I found this: http://www.casinomeister.com/forums/showthread.php?t=70807 :(

    I think Bryan needs to make a bit more space in that pit for some new arrivals...

    I have never had dealing with this particular group (Firebrand), but I do list 2 other Bet-On-Soft (now called Saucify) groups on my site and they seem quite popular and I've had no complaints about them so far. It just seems that something went tits-up at Firebrand last year and they've tried to limp on instead of just paying everyone & shutting up shop.

    It could be that I get re-directed because I'm in the UK, and they don't take UK players. I've seen that quite a lot recently.

    KK
     
  8. Mar 24, 2016
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Same here - the original site is dark and re-routes to Jackpot City.
     
  10. Apr 20, 2016
  11. babysister

    babysister Experienced Member MM

    Occupation:
    Law Enforcement
    Location:
    Hou, Tx. USA
    Mermaid Palace should be on the Rogue list!

    I can still access the site, log in and play but not deposit. I have noticed that in the cashier section that the deposit methods have been blocked. I guess since they claim they can't process US players withdrawals, they have stopped taking US deposits. I did receive an email from Atlantis Gold casino with no ones name in signature stating that they were unable to make withdrawals from my area at this time but would advise in the future when they will be able to do so. Yah right! I contacted everyone invovled with this casino and no one has replyed back. Yah, they do indeed belong in the Rogue Pit!
     

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