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African Palace Casino STOLE my money

Discussion in 'Online Casino and Poker Complaints - old section' started by watercreature, Jul 28, 2005.

    Jul 28, 2005
  1. watercreature

    watercreature Dormant account

    Location:
    concord
    Hi XXX

    Thank you for playing at African Palace Casino.

    It has been noted that you have not taken part in promotions offered by
    African Palace Casino and its affiliate casino's in the true spirit as
    intended. From your pattern of play at African Palace Casino and other
    affiliated casino's, it has been noticed that you only generate the sub
    minimum wager required in order to be entitled to cash out after
    receiving the bonus.

    On at least one other affiliated casino, you again wagered the sub
    minimum required in order to be allowed to cash out after receiving the
    bonus and never returned to this casino to play further. When we plan our
    promotions, the aim is to reward loyal and regular depositing players
    with FREE bonuses. Unfortunately, your pattern of play across our
    affiliated casinos has not shown this intention of becoming a loyal and
    regular depositing player.

    As a result, as per our terms and conditions, your initial deposit has
    been returned to you and all bonuses and winnings have been declared
    void.

    You are most welcome to continue gaming at African Palace Casino. You
    will however, not qualify to receive any future promotional bonuses.

    Thank you for your cooperation and patience with this matter.

    Should you have any questions or concerns, please do not hesitate to
    contact the African Palace Casino Support Team. They are available 24
    Hours a day, 7 days a week, at:

    E-mail: This email is not visible to you.
    Toll Free: USA: 1800 704 5870 UK: 0800 917 5936 Canada: 1866 682 3483
    South Africa: 0800 66 77 88
    International: +1 800 704 5870
    Fax: +1 800 931 1066


    With Best Regards,
    African Palace Cashier Department

    African Palace Casino
    You must register/login in order to see the link.

    They stole $1600 fromk me

    I have never played at their afflilate "indio casino" and I have played at 4 playtechs which are the clubdice sticky group and megasport casino which i have busted out of all 4. Please help, I am also going to pitch a bitch and hope the meister can help me out
     
  2. Jul 29, 2005
  3. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Oh my god!

    So the player meets the wagering requirements as set out by the casino and they steal their winnings........because they met them :eek2:

    What a complete joke! I mean this bonus is even sticky so it's not as if the casino is even giving away free cash.

    Watercreature - IIRC their affiliate manager or the like is on this forum and has helped players in the past so you should try him first. He should be under 'Casino Operators' which is written in blue towards the top of the forum.
     
  4. Jul 29, 2005
  5. tim5ny

    tim5ny Quit Gambling

    I love the part when they say that you are welcome to continue gaming at African Palace. Don't you feel honored that they will still let you play after stealing your money like common criminals? I hope they pay one thousand fold in lost business after people read this thread. I hope you get your cash and run.
     
  6. Jul 29, 2005
  7. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    These guys were a problem when they were with Futurebet (remember that wrangle they had with FB over software with the players caught in the middle and neither side giving a damn until they had to?)

    They've been relatively low profile since switching to Playtech software, but it looks as if they're starting their nonsense again, which may well indicate that they're running low on cash.

    Bad history + new bad treatment of players = red flag.

    If that affiliate DD suggests has no success I would take this straight to Iris Toledano through the Playtech dispute channel on their site - on past record the guys who own this operation and Indio are bum communicators.
     
  8. Jul 29, 2005
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  10. Jul 29, 2005
  11. tesla

    tesla Dormant account PABnoaccred2 PABnoaccred

    Occupation:
    CFO
    Location:
    the world
    I got the exact same message as watercreature! :( Obviously African Palace is still up to the same old tricks. What really annoys me is that I don't even get FREE money since the bonus is taken away.
     
  12. Jul 30, 2005
  13. watercreature

    watercreature Dormant account

    Location:
    concord
    Thanks for all the reply here is there reply
    Hi XXXX

    Thank you for your email.

    Please understand that it is not our intention to with-hold your winnings. In the true sprit of gaming enjoyment we offer bonuses to enhance your gaming experience. We do, however, take special notice if these bonuses are abused, simply to meet the bare minimum in wagering requirements.

    We assure you that all the money you have deposited, has been refunded and as such don't see this in a discriminatory light. From your pattern of play at our network of casinos, it has been noticed that you only generate the sub minimum wager required in order to be entitled to cash out. When we plan our promotions, the aim is to reward loyal and regular depositing players with FREE bonuses. Unfortunately, your pattern of play has not shown this intention of becoming a loyal and regular depositing player.

    We believe that abuse of the bonus system is unfair behavior on the players part. We also feel that winners are our ambassadors and as such don't like to with-hold winnings, but in the name of fair gaming we can't be taken advantage of when offering bonuses. Please also note that our terms and conditions do clearly state that, 'In the event of any dispute regarding a wager or winnings, the decision of the casino shall be final and binding.

    Based on the above explanation, I sincerely hope that you understand the reasons for us taking this stance.

    Warm Regards,
    Cashier Department, African Palace Casino

    Email: This email is not visible to you.

    Toll Free Phone:
    USA:1800 704 5870
    UK: 0800 917 5936
    SA: 0800 66 77 88

    Toll Free Fax:
    USA:1800 931 1066
    UK: 0800 915 6760
    SA: 0800 66 77 99

    International:
    Phone: +27 31 201 1920
    Fax: +27 31 202 8780

    African Palace Casino
    You must register/login in order to see the link.


    I have yet to get a reply from the operator link, I have contacted my affliliate and they said they will try to contact African Palace Casino. I have yet to contact playtech, as I can not find it. Do they also take part in these forums?
     
  14. Jul 30, 2005
  15. nektar4d

    nektar4d Dormant account

    Occupation:
    sales
    Location:
    European Union
    playtech contact

    You must register/login in order to see the link.
    menu > contact us > player inquiry

    (right now the link doesnt work stating "Unable to connect to SQL server" but generally it does. Nevertheless I am not sure of the efficiency of the contact but it is supposed to try something)
     
  16. Jul 30, 2005
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Playtech were strongly advised when setting up this dispute channel that it should be quickly responsive and management supervised, so there may have been a technical glitch that will be quickly sorted out.

    This latest response from African Palace is unacceptable - if the casino sets the T&C's and if the player fully complies with them he is entitled to full payout.

    This has been said ad nauseum on every major fora, but some of these operators still just don't (or won't) get it. The "spirit" of the bonus has nothing to do with it - we're dealing with specific numbers and amounts promised in return for certain actions, and if the player is within the casino's clearly stated boundaries he gets paid. Period.

    What happens after that is up to the casino. If they feel the player is taking advantage of them then they can exercise their right to exclude him from further promos or even close his account. Or they can tighten up their T&C, or impose special conditions in respect of that particular player. All of these remedies are within their control.

    But they first pay what they owe in terms of their own T&C.

    Any other way of handling this is wide open to abuse by the casinos, and we see that abuse by disreputable and dishonest outfits far too often.
     
  18. Jul 30, 2005
  19. Catwoman

    Catwoman Banned - violation of 1.10 (player fraud) and 2.3

    Location:
    Leeds
    Hello,

    Got the exact same email as the others about a week and a half ago after winning $2147.

    Before posting on here I emailed Mathew Peters to give him a chance to sort it out, but just got the exact same email as watercreature above telling me they were still stealing it.

    What's even more disgracefull than what has happened to the other players is that I deposited and lost $600 the same day prior to getting the win. They have kept this $600 and confiscated my $1897 winnings making them $600 up on the day even though I won.

    It really makes you feel like stopping online gambling altogether when this shit happens.

    Have complained to playtech, lets hope they will do something.
     
    Last edited: Jul 30, 2005
  20. Jul 30, 2005
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Jetset is 100% spot on. Payout first, change T&C's or close account second.

    If the casino operators can't see this they are either incredibly thick, or more likely they just don't want to understand.

    The African Palace e-mail is just ridiculous.
    It's like me saying to Jetset 'if you can jump over this 6 foot high bar I'll give you $10,000', but then refusing to pay out when he did it because he only cleared the bar by 1/16" !! :what:
    Totally ludicrous!

    I hope everyone who AP are trying to rob get their legitimate winnings.

    Anyway, I had been thinking about trying out some Playtechs, but all these horror stories I keep seeing are really putting me off.
    Does anyone out there know if there are ANY genuinely reputable Playtech casinos?
    .
     
  22. Jul 30, 2005
  23. watercreature

    watercreature Dormant account

    Location:
    concord
    Thanks for everyone who tried to help, there has been zero progress and I have a feeling there is much more than 3 people who they sent this shaddy email to. The playtech player inquiry is up and running again, so i suggest everyone who has not got paid contact them asap.
     
  24. Jul 30, 2005
  25. nektar4d

    nektar4d Dormant account

    Occupation:
    sales
    Location:
    European Union
    reputable Playtech casinos?

    Bet 365 and Acropolis have great service. Bet 365 pays me in an hour with moneybookers! I have read also that with neteller they pay instantly.
    Tropez also is generally acceptable.
    I have tried also many others for the last 8 months and got to know the hard-way their traps. There are groups that are better to be avoided for sure and others which you can get your winnings typically after 1 or 2 "usual" obstacles...

    (One thing you should know if you want to play slots, is that the autoplay function is not supported yet to all playtech casinos. Also half of them support the "live" camera games and the rest do not)
     
  26. Jul 31, 2005
  27. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    The list of disqualifications seems to be growing, possibly indicating that these African Palace people have been hammering a lot of players.

    I would suggest you spread the word for any other aggrieved gamblers to post here, too - it will be a useful indicator of what's going on with this operator, and something we can perhaps take up with Playtech.
     
  28. Jul 31, 2005
  29. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    BET365 are NOT reputable.
    When they changed from Boss to Playtech they said new and EXISTING customers would get a 100% bonus.
    So I deposited 100 and got the bonus. But about 3 days later, after I had done about 90% of the WR, they suddenly removed the bonus and sent me a standard vague BS letter letter with no explanation. I e-mailed a couple of times - but they never answered.
    I let it go at the time because luckily I hadn't lost anything. I wonder if it's worth pursuing now through this Playtech mediator...?

    Back to African Palace: On this board alone we have heard of 3 players being ripped off. So how many do you think are suffering the same thing world-wide? It's got to be 1000's!
    They must not be allowed to get away with this swindling.
     
  30. Aug 1, 2005
  31. santo

    santo Dormant account

    I got the 365 bonus no problem as an existing customer.. so perhaps worth pursuing. It wasn't a blanket policy at any rate.
     
  32. Aug 1, 2005
  33. bearbear

    bearbear Dormant account

    Occupation:
    --
    Location:
    tallahassee
    Typical

    It's amazing how convenient it is for the casinos to bring such player abuse up when there is a significant win involved. I am quite sure if you were a player that continued to lose his winnings and deposits, that they would most likely continue pumping promotions at you and never say a word. Get a win and they investigate you in hopes to find some reason not to pay. I myself know that although there are certainly some reputable places to play online, it might be best not to deal with online casinos at all. First you have to be lucky enough to win, then you have to be lucky enough to get paid. Its almost like you have to win twice lol. Again, there are some good ones out there, but it seems like there are more and more that will find any reason in the world not to pay you. What a joke.
     
  34. Aug 1, 2005
  35. tjhooker

    tjhooker Dormant account

    Occupation:
    Salesman
    Location:
    UK
    Hi there, my first post on the forum, but I saw this thread and thought I should note my problems alongside everyone else's. I am owed 5000 from African Palace, and have been since June. I have done everything by the book, wagered loads more than I had to in the first place, got really lucky (which was good as I was hugely down at other casinos so it just balanced my books up really). Then when I tried to cash out, I got stonewalled. Live help were no good at all, and everytime I phoned I was told the cashier was open at at a slightly different time to when I was calling (this changed on a daily basis, basically it seemed to be whenever I called I was 'just too late' to catch them). I informed live help that I was taking my issue to Playtech, and duly filled out the customer complaint form. Within a day I had an email from African saying that their banking system was down and they were going to pay by Neteller, so I gave them my neteller account details. Since then, I have had nothing back, live help won't help, cashier is closed every day etc etc. In desperation, I turned to this site for some help, and used the Meister's advice to get in contact with the First Grand affiliate rep, to whom I wrote a polite note to look into the situation. I received a form letter back from him, and have heard nothing since.

    Next step is to use the 'pitch a bitch' on this site, but I wanted to do everything by the book first. Now i'm just adding my experience to this thread. If anyone has any other advice then I would be more than happy to hear it.

    Cheers

    TJ
     
  36. Aug 2, 2005
  37. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    Just as a reminder, the other casino in this group is Indio. AVOID!
     
  38. Aug 2, 2005
  39. vedat

    vedat Dormant account

    Location:
    TURKEY
    i have asked they told me winning is ok

    hello this is my chat with african palace they said my style works i can get the bonus and play for win
    "i want to play at your casino but i want to sure if my playing style works for your casino" here their answer
    --------------------------------------------------------------------------------
    ** You are now speaking with Harsha, Casino Support. **
    Harsha : Hi vedat and Welcome to Casino Support. How may I assist you?
    vedat : hello
    vedat : i want to play at your casino but have a quesion
    vedat : i will deposit first time of 100$ and will get 100$ right
    Harsha : As a special Welcome Bonus, we will DOUBLE your First Deposit, up to $100 FREE! For Example: Deposit $100, Play with $200...
    Harsha : On your Second Deposit, we will credit your account with a 25% Bonus, up to $150 FREE! For Example: Deposit $100, Play with $125...
    Harsha : On your Third Deposit at African Palace Casino, we will credit your account with a 50% Bonus, up to $125 FREE! For Example: Deposit $100, Play with $150...
    Harsha : On your Fourth Deposit at African Palace Casino, we will credit your account with a 75% Bonus, up to 100 FREE! For Example: Deposit 100, Play with 175.
    Harsha : On your Fifth Deposit at African Palace Casino, we will credit your account with a 100% Bonus, up to $80. For Example: Deposit $80, Play with $160.
    vedat : its a great offer and i saw that i want to play blackjack i will deposit 100$ first but my playing style is for winning
    Harsha : Sure that wont be a problem
    vedat : i play with bifg bets try to make my money 1000$ or 1500$
    vedat : for my first time deposit of 100$
    vedat : will the be a prblem
    Harsha : That will not be a problem
    vedat : thats cool as long as i have wagered enough i can cash out right
    Harsha : yes, that is correct Vedat
     

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