African Palace Casino STOLE my money

watercreature

Dormant account
Hi XXX

Thank you for playing at African Palace Casino.

It has been noted that you have not taken part in promotions offered by
African Palace Casino and its affiliate casino's in the true spirit as
intended. From your pattern of play at African Palace Casino and other
affiliated casino's, it has been noticed that you only generate the sub
minimum wager required in order to be entitled to cash out after
receiving the bonus.

On at least one other affiliated casino, you again wagered the sub
minimum required in order to be allowed to cash out after receiving the
bonus and never returned to this casino to play further. When we plan our
promotions, the aim is to reward loyal and regular depositing players
with FREE bonuses. Unfortunately, your pattern of play across our
affiliated casinos has not shown this intention of becoming a loyal and
regular depositing player.

As a result, as per our terms and conditions, your initial deposit has
been returned to you and all bonuses and winnings have been declared
void.

You are most welcome to continue gaming at African Palace Casino. You
will however, not qualify to receive any future promotional bonuses.

Thank you for your cooperation and patience with this matter.

Should you have any questions or concerns, please do not hesitate to
contact the African Palace Casino Support Team. They are available 24
Hours a day, 7 days a week, at:

E-mail: support@africanpalacecasino.com
Toll Free: USA: 1800 704 5870 UK: 0800 917 5936 Canada: 1866 682 3483
South Africa: 0800 66 77 88
International: +1 800 704 5870
Fax: +1 800 931 1066


With Best Regards,
African Palace Cashier Department

African Palace Casino
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They stole $1600 fromk me

I have never played at their afflilate "indio casino" and I have played at 4 playtechs which are the clubdice sticky group and megasport casino which i have busted out of all 4. Please help, I am also going to pitch a bitch and hope the meister can help me out
 

Dirk Diggler

Dormant account
Oh my god!

So the player meets the wagering requirements as set out by the casino and they steal their winnings........because they met them :eek2:

What a complete joke! I mean this bonus is even sticky so it's not as if the casino is even giving away free cash.

Watercreature - IIRC their affiliate manager or the like is on this forum and has helped players in the past so you should try him first. He should be under 'Casino Operators' which is written in blue towards the top of the forum.
 

tim5ny

Quit Gambling
I love the part when they say that you are welcome to continue gaming at African Palace. Don't you feel honored that they will still let you play after stealing your money like common criminals? I hope they pay one thousand fold in lost business after people read this thread. I hope you get your cash and run.
 

jetset

RIP Brian
CAG
These guys were a problem when they were with Futurebet (remember that wrangle they had with FB over software with the players caught in the middle and neither side giving a damn until they had to?)

They've been relatively low profile since switching to Playtech software, but it looks as if they're starting their nonsense again, which may well indicate that they're running low on cash.

Bad history + new bad treatment of players = red flag.

If that affiliate DD suggests has no success I would take this straight to Iris Toledano through the Playtech dispute channel on their site - on past record the guys who own this operation and Indio are bum communicators.
 

tesla

Dormant account
PABnoaccred
PABnoaccred2
I got the exact same message as watercreature! :( Obviously African Palace is still up to the same old tricks. What really annoys me is that I don't even get FREE money since the bonus is taken away.
 

watercreature

Dormant account
Thanks for all the reply here is there reply
Hi XXXX

Thank you for your email.

Please understand that it is not our intention to with-hold your winnings. In the true sprit of gaming enjoyment we offer bonuses to enhance your gaming experience. We do, however, take special notice if these bonuses are abused, simply to meet the bare minimum in wagering requirements.

We assure you that all the money you have deposited, has been refunded and as such don't see this in a discriminatory light. From your pattern of play at our network of casinos, it has been noticed that you only generate the sub minimum wager required in order to be entitled to cash out. When we plan our promotions, the aim is to reward loyal and regular depositing players with FREE bonuses. Unfortunately, your pattern of play has not shown this intention of becoming a loyal and regular depositing player.

We believe that abuse of the bonus system is unfair behavior on the players part. We also feel that winners are our ambassadors and as such don't like to with-hold winnings, but in the name of fair gaming we can't be taken advantage of when offering bonuses. Please also note that our terms and conditions do clearly state that, 'In the event of any dispute regarding a wager or winnings, the decision of the casino shall be final and binding.

Based on the above explanation, I sincerely hope that you understand the reasons for us taking this stance.

Warm Regards,
Cashier Department, African Palace Casino

Email: support@africanpalacecasino.com

Toll Free Phone:
USA:1800 704 5870
UK: 0800 917 5936
SA: 0800 66 77 88

Toll Free Fax:
USA:1800 931 1066
UK: 0800 915 6760
SA: 0800 66 77 99

International:
Phone: +27 31 201 1920
Fax: +27 31 202 8780

African Palace Casino
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I have yet to get a reply from the operator link, I have contacted my affliliate and they said they will try to contact African Palace Casino. I have yet to contact playtech, as I can not find it. Do they also take part in these forums?
 

nektar4d

Dormant account
playtech contact

You do not have permission to view link Log in or register now.

menu > contact us > player inquiry

(right now the link doesnt work stating "Unable to connect to SQL server" but generally it does. Nevertheless I am not sure of the efficiency of the contact but it is supposed to try something)
 

jetset

RIP Brian
CAG
Playtech were strongly advised when setting up this dispute channel that it should be quickly responsive and management supervised, so there may have been a technical glitch that will be quickly sorted out.

This latest response from African Palace is unacceptable - if the casino sets the T&C's and if the player fully complies with them he is entitled to full payout.

This has been said ad nauseum on every major fora, but some of these operators still just don't (or won't) get it. The "spirit" of the bonus has nothing to do with it - we're dealing with specific numbers and amounts promised in return for certain actions, and if the player is within the casino's clearly stated boundaries he gets paid. Period.

What happens after that is up to the casino. If they feel the player is taking advantage of them then they can exercise their right to exclude him from further promos or even close his account. Or they can tighten up their T&C, or impose special conditions in respect of that particular player. All of these remedies are within their control.

But they first pay what they owe in terms of their own T&C.

Any other way of handling this is wide open to abuse by the casinos, and we see that abuse by disreputable and dishonest outfits far too often.
 

Catwoman

Banned - violation of 1.10 (player fraud) and 2.3
Hello,

Got the exact same email as the others about a week and a half ago after winning $2147.

Before posting on here I emailed Mathew Peters to give him a chance to sort it out, but just got the exact same email as watercreature above telling me they were still stealing it.

What's even more disgracefull than what has happened to the other players is that I deposited and lost $600 the same day prior to getting the win. They have kept this $600 and confiscated my $1897 winnings making them $600 up on the day even though I won.

It really makes you feel like stopping online gambling altogether when this shit happens.

Have complained to playtech, lets hope they will do something.
 
Last edited:

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Jetset is 100% spot on. Payout first, change T&C's or close account second.

If the casino operators can't see this they are either incredibly thick, or more likely they just don't want to understand.

The African Palace e-mail is just ridiculous.
It's like me saying to Jetset 'if you can jump over this 6 foot high bar I'll give you $10,000', but then refusing to pay out when he did it because he only cleared the bar by 1/16" !! :what:
Totally ludicrous!

I hope everyone who AP are trying to rob get their legitimate winnings.

Anyway, I had been thinking about trying out some Playtechs, but all these horror stories I keep seeing are really putting me off.
Does anyone out there know if there are ANY genuinely reputable Playtech casinos?
.
 

watercreature

Dormant account
Thanks for everyone who tried to help, there has been zero progress and I have a feeling there is much more than 3 people who they sent this shaddy email to. The playtech player inquiry is up and running again, so i suggest everyone who has not got paid contact them asap.
 

nektar4d

Dormant account
reputable Playtech casinos?

KasinoKing said:
Does anyone out there know if there are ANY genuinely reputable Playtech casinos?
.
Bet 365 and Acropolis have great service. Bet 365 pays me in an hour with moneybookers! I have read also that with neteller they pay instantly.
Tropez also is generally acceptable.
I have tried also many others for the last 8 months and got to know the hard-way their traps. There are groups that are better to be avoided for sure and others which you can get your winnings typically after 1 or 2 "usual" obstacles...

(One thing you should know if you want to play slots, is that the autoplay function is not supported yet to all playtech casinos. Also half of them support the "live" camera games and the rest do not)
 

jetset

RIP Brian
CAG
The list of disqualifications seems to be growing, possibly indicating that these African Palace people have been hammering a lot of players.

I would suggest you spread the word for any other aggrieved gamblers to post here, too - it will be a useful indicator of what's going on with this operator, and something we can perhaps take up with Playtech.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
nektar4d said:
Bet 365 and Acropolis have great service. Bet 365 pays me in an hour with moneybookers! I have read also that with neteller they pay instantly.
BET365 are NOT reputable.
When they changed from Boss to Playtech they said new and EXISTING customers would get a 100% bonus.
So I deposited 100 and got the bonus. But about 3 days later, after I had done about 90% of the WR, they suddenly removed the bonus and sent me a standard vague BS letter letter with no explanation. I e-mailed a couple of times - but they never answered.
I let it go at the time because luckily I hadn't lost anything. I wonder if it's worth pursuing now through this Playtech mediator...?

Back to African Palace: On this board alone we have heard of 3 players being ripped off. So how many do you think are suffering the same thing world-wide? It's got to be 1000's!
They must not be allowed to get away with this swindling.
 

santo

Dormant account
I got the 365 bonus no problem as an existing customer.. so perhaps worth pursuing. It wasn't a blanket policy at any rate.
 

bearbear

Dormant account
Typical

It's amazing how convenient it is for the casinos to bring such player abuse up when there is a significant win involved. I am quite sure if you were a player that continued to lose his winnings and deposits, that they would most likely continue pumping promotions at you and never say a word. Get a win and they investigate you in hopes to find some reason not to pay. I myself know that although there are certainly some reputable places to play online, it might be best not to deal with online casinos at all. First you have to be lucky enough to win, then you have to be lucky enough to get paid. Its almost like you have to win twice lol. Again, there are some good ones out there, but it seems like there are more and more that will find any reason in the world not to pay you. What a joke.
 

tjhooker

Dormant account
Hi there, my first post on the forum, but I saw this thread and thought I should note my problems alongside everyone else's. I am owed 5000 from African Palace, and have been since June. I have done everything by the book, wagered loads more than I had to in the first place, got really lucky (which was good as I was hugely down at other casinos so it just balanced my books up really). Then when I tried to cash out, I got stonewalled. Live help were no good at all, and everytime I phoned I was told the cashier was open at at a slightly different time to when I was calling (this changed on a daily basis, basically it seemed to be whenever I called I was 'just too late' to catch them). I informed live help that I was taking my issue to Playtech, and duly filled out the customer complaint form. Within a day I had an email from African saying that their banking system was down and they were going to pay by Neteller, so I gave them my neteller account details. Since then, I have had nothing back, live help won't help, cashier is closed every day etc etc. In desperation, I turned to this site for some help, and used the Meister's advice to get in contact with the First Grand affiliate rep, to whom I wrote a polite note to look into the situation. I received a form letter back from him, and have heard nothing since.

Next step is to use the 'pitch a bitch' on this site, but I wanted to do everything by the book first. Now i'm just adding my experience to this thread. If anyone has any other advice then I would be more than happy to hear it.

Cheers

TJ
 

vedat

Dormant account
i have asked they told me winning is ok

hello this is my chat with african palace they said my style works i can get the bonus and play for win
"i want to play at your casino but i want to sure if my playing style works for your casino" here their answer
--------------------------------------------------------------------------------
** You are now speaking with Harsha, Casino Support. **
Harsha : Hi vedat and Welcome to Casino Support. How may I assist you?
vedat : hello
vedat : i want to play at your casino but have a quesion
vedat : i will deposit first time of 100$ and will get 100$ right
Harsha : As a special Welcome Bonus, we will DOUBLE your First Deposit, up to $100 FREE! For Example: Deposit $100, Play with $200...
Harsha : On your Second Deposit, we will credit your account with a 25% Bonus, up to $150 FREE! For Example: Deposit $100, Play with $125...
Harsha : On your Third Deposit at African Palace Casino, we will credit your account with a 50% Bonus, up to $125 FREE! For Example: Deposit $100, Play with $150...
Harsha : On your Fourth Deposit at African Palace Casino, we will credit your account with a 75% Bonus, up to 100 FREE! For Example: Deposit 100, Play with 175.
Harsha : On your Fifth Deposit at African Palace Casino, we will credit your account with a 100% Bonus, up to $80. For Example: Deposit $80, Play with $160.
vedat : its a great offer and i saw that i want to play blackjack i will deposit 100$ first but my playing style is for winning
Harsha : Sure that wont be a problem
vedat : i play with bifg bets try to make my money 1000$ or 1500$
vedat : for my first time deposit of 100$
vedat : will the be a prblem
Harsha : That will not be a problem
vedat : thats cool as long as i have wagered enough i can cash out right
Harsha : yes, that is correct Vedat
 
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