African Palace Casino STOLE my money

[tesla]

Has there been any progress for anyone, as there has been none for me.

 

[Casinomeister]

I have sent several PABs to the Casino Rep here, and I have also sent these to Playtech as well. Mathew Peters got back with me yesterday saying he was looking into these. If you haven't yet PABd, you need to.

 

[mafaldina]

Delaying withdrawal

I requested a withdrawal in African Palace Casino on the 17th of July. The status is still waiting. I wrote lot of emails to the support related with this problem, but did not get any proper reply. I chatted a lot with the online chat support, but they did not do anything.
What can I do now? Any suggestion?

 

[mafaldina]

African Palace paid!

Yesterday I chatted with them again and the manager called me on the phone. He promised they will pay within 2 hours. And yes, soon I received my winnings on my Neteller account.

 

[tesla]

Yesterday I chatted with them again and the manager called me on the phone. He promised they will pay within 2 hours. And yes, soon I received my winnings on my Neteller account.

Did you play with the bonus and did they call you a bonus abuser?

 

[watercreature]

I have sent several PABs to the Casino Rep here, and I have also sent these to Playtech as well. Mathew Peters got back with me yesterday saying he was looking into these. If you haven't yet PABd, you need to.

I sent a PAB to you a few weeks ago. Did you recieve it Bryan?

 

[mafaldina]

Not abuser

Of course, I played with their bonus. But they did not call me bonus abuser. I do not understand the reason of the delay.

 

[Casinomeister]

Watercreature - sent off on the 8th. Mathew Peters has it.

Word came back last night that jpmomo was paid. Others complaints are still being reviewed/acted upon. Mathew Peters should be able to give you updates during my absence (urlaub).

Still waiting for resolutions on the following:
Watercreature
Catwoman
tjhooker
pongpong
sookie


Most of these are for delayed payments.

And if you haven't listened to this week's webcast - you should.
https://www.casinomeister.com/podcasts/

 

[tesla]

I got paid, thanks casinomeister, matthew, and playtech. :notworthy

 

[Catwoman]

Just returned from two weeks holliday and haven't received any reply from Playtech complaints procedure at all, or anything further from Martin Peters apart from that he was looking into it. This is despite complaining over 3 weeks ago.

They're trying to steal $1897 from me even though I met the terms of the offer. This is made even worse by the fact that earlier the same day I lost $600 that I'd deposited at African Palace but they are keeping that.

If this is the way both African Palace and Playtech are going to treat their players then why the hell should anyone play at any playtech casino at all?

 

[jetset]

I've flagged your complaint with Playtech, Catwoman - let's hope this will now receive urgent attention.

 

[Catwoman]

Thank you Jetset - lets hope they actually bother to do something.

 

[tjhooker]

Quick update, though there's not a huge amount to report. I have been sending Mathew PMs every couple of days and receiving very little in return; promises of follow-ups with management then nothing until I send another message. I get the impression that he's a genuine person doing what he can but it's not having a lot of effect. I understand that Bryan is back today, so hopefully he will see that not a lot has happened since he went away. I'm going back to Playtech today so will see what they can offer.

If anyone else has news, or has been paid, can they let me know. It will give me hope if nothing else.

Cheers

TJ

 

[Casinomeister]

Waiting for an update...

 

[tjhooker]

Just received an email from African Palace saying my 500 withdrawal request would be processed if I gave my bank account details. Apart from the fact that i'm owed 5000 not 500* (cheeky), whats the advice of giving my bank account details?

I'll be so glad if and when this is over. The maddest thing of all is that of all the Playtech casinos, this was one of the most interesting to play, if only due to the dealer shouting 'Blekjack' in a sexy South African accent! If it hadn't been for this hassle, they would have won all their money back and more. I think Playtech may have looked at their overall figures on me across their casinos and realised i'm by no means an advantage player. Still turning 200 into 5000 was no mean feat in the first place!!

So, as and when I get it, i'll be thanking Bryan for his help and the help of this site- get that Amazon wish-list updated mate

TJ

*(BTW- phoned them to tell them about their little slip and they've resent the email with the correct amount now)

 

[thelawnet]

this might not be the best news for those waiting to be paid.

Everybody meet the newest rogue casino!

African Palace and Indio

https://www.casinomeister.com/rogue-casinos/

 

[Catwoman]

Well I just received an email from them asking for my bank details so they could wire the money to me, so hopefully they'll be paying.

Thx for your help Bryan and Jetset etc, lets hope they pay up.

 

[schankwart]

Quick question:
Has Playtech started to take care of the owed people yet?

 

[tjhooker]

I've replied to the request for bank details, now waiting for a bank transfer. Anyone else been paid yet?

 

[watercreature]

I still being ignored by african palace and matthew peters. Peters is responding to my afflilate i played through but won't reply to me directly. Here is Matthews last reponse on sept 2nd

Hi Bonusbud,

Thank you for your email and for expressing your concerns. Please know that we are working on all cases and certain players have already been paid. The management of the casinos have been contacting relevant players and have been informing them of the current status of their accounts.

I ask you to be patient and I want to let you know that those players that deserve to get paid will. Obviously this can only be concluded once we have done an investigation on each of the players. I will keep you informed on the outcome of the situation.

Regards,
Mathew


So any suggestions on what to do now? Any new news Bryan? have you heard back from playtech yet?

 

[Catwoman]

I replied to their email with my bank details on the 1st but still haven't received it so far.

Still crossing my fingers

 

[jinnia]

Contact Denver Chetty, he's the director of African Palace and Indio

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[sookie]

I never got paid...

Not even according to African Palace's TERMS OF USE. They'll use any excuse. It's all bullshit. I sit here a VIP waiting since 6/21/05 for my payout. I hope they all pay for what they did! They are totally unresponsive. I can't even get them to pay under their own rules-T&C....

What a dump!

 

[watercreature]

Contact Denver Chetty, he's the director of African Palace and Indio

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Do these people have an email or phone # so i can contact? Anyone else being totally ignore by Matthew Peters. And Bryan if you do not mind me asking, any news from playtech yet?

 

[tjhooker]

i'm still in contact with Mathew, though I get the impression that, like many online casinos, African is a virtual business in terms of physical setup- therefore he may not have any kind of direct contact with the casino manager over and above email.

Last I heard from him was yesterday and he said he would be back in touch with the casino. I cross my fingers in anticipation. In the meantime I have sent a reminder to the marketing director of Playtech, Iris- who I am reliably informed is in Israel, cc'd to African Casino email support (possibly terminating at a Playtech call centre in Antigua), and Mathew (possibly residing in South Africa).

For my part, I claim to be in the UK, I am in the UK, my bank account is in the UK, my neteller is registered in the UK, and I have a valid credit card from the UK. I have given all my details, my bank account details, credit card numbers, inside leg measurement and favourite marx brothers film. Since I claimed my winnings London has won an Olympic Games, England has won the cricket and I have grown a long beard*

And still I don't get paid.

TJ

Ps- beard bit may be a slight exageration, but there is time yet...