Resolved 7Sultans complaint

[dadnazza666]

The Fortune Lounge Group are accredited here, and I guarantee that if you haven't broken any of their T&Cs they will pay you!

First, sent their rep here a PM about your problem: Link Outdated / Removed

If by any chance they don't sort it out for you, you can Pitch-A-Bitch.
This is CasinoMeister's FREE service for sorting out problems with non-rogue casinos.
I really don't think it will come to that though.

KK

Thanks KasinoKing,The only unbiased and useful post.Straight to the point and good.I have taken your advice.

 

[chuchu59]

No,I havent contacted the bank in question as I HAVE NOT USED AND HAVE HAD THAT ACCOUNT CLOSED for years.I can do that for you though,no problem.The issue is simple and we shall let the other players decide for themselves.They can take the money from the card I have used every time for the last however long it has been without a query.I provide them with THAT CARD and PASSPORT and UTILITY BILL all in the requested colour and 300dpi.If not obvious to you,but im sure to 90% of players,the request of a card which has expired,account closed and not used for at least two years is a delay/not want to pay tactic.Unless of course you are earning money here to stick up for these accredited casinos then I guess these people wont see my BLATANT point.End story,all I want is to be paid from where I deposit from or moneybookers.Its not that hard.They have all ID.2 or 3 copies so they couldnt say we didnt get it.

This is really funny. If you are not reluctant to contact the bank and ask them to confirm you are the owner of the card to get your dough why dont you just do it.This is a straightforward solution so stop beating around the bush.

 

[maxd]

Going through the rep first means no posts about attempts to DECEIVE.I will not go silently into the night.

The rep is a person who has signed on here in the understanding that they are a first point of contact for members of Casinomeister who might have issues that need attention. That's not a freedom of speech thing or whatever, it's a service to help you get your issues resolved.

FYI, it's also Casinomeister policy. Please see the Forum Rules regarding Posting Complaints:

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

If the rep is unable to help you then by all means take it to the next step which would be submitting a Pitch-A-Bitch (see the link in my sig) or, if you prefer, dumping it on the forums and hope for the best, as you have done here.

The point is that these services are in place to help you, not muzzle you. If all else fails then you're always free to post on the forums, assuming you're not in violation of the Forum Rules. Assuming from the beginning that everyone is trying to harm you is not constructive nor helpful to your cause.

 

[dadnazza666]

The rep is a person who has signed on here in the understanding that they are a first point of contact for members of Casinomeister who might have issues that need attention. That's not a freedom of speech thing or whatever, it's a service to help you get your issues resolved.

FYI, it's also Casinomeister policy. Please see the Forum Rules regarding Posting Complaints:


If the rep is unable to help you then by all means take it to the next step which would be submitting a Pitch-A-Bitch (see the link in my sig) or, if you prefer, dumping it on the forums and hope for the best, as you have done here.

The point is that these services are in place to help you, not muzzle you. If all else fails then you're always free to post on the forums, assuming you're not in violation of the Forum Rules. Assuming from the beginning that everyone is trying to harm you is not constructive nor helpful to your cause.

Yes,Thats a good point,I am just letting players know what can happen.Thank you for the advice.

 

[dadnazza666]

This is really funny. If you are not reluctant to contact the bank and ask them to confirm you are the owner of the card to get your dough why dont you just do it.This is a straightforward solution so stop beating around the bush.

As I said,"I will contact teh bank of which I have NOT been at for years nor used the account of the EXPIRED card and closed account.So players be aware,you will be required to go out of your way and get a copy of CLOSED ACCOUNTS that have not been used for years and EXPIRED cards that can not be used in order to get paid.Even though you have used another bank and current card for years,which the casino gladly takes your money from but does not want to put it back there,even though they have copies of that card.Whats FUNNY about that.P.S Whos paying for the banks letters and the time to get this non usable cards information,not you or the casino.WE,the player.

 

[vinylweatherman]

As I said,"I will contact teh bank of which I have NOT been at for years nor used the account of the EXPIRED card and closed account.So players be aware,you will be required to go out of your way and get a copy of CLOSED ACCOUNTS that have not been used for years and EXPIRED cards that can not be used in order to get paid.Even though you have used another bank and current card for years,which the casino gladly takes your money from but does not want to put it back there,even though they have copies of that card.Whats FUNNY about that.P.S Whos paying for the banks letters and the time to get this non usable cards information,not you or the casino.WE,the player.

This is an all too common request, and because it is impossible to comply with when the card in question has been destroyed YEARS ago, it makes casinos look like they are using the demands as a ruse not to pay. Banks are not in the business of confirming accounts that have long since been closed, as once the bank is satisfied that there are no outstanding matters, the closure goes ahead. If there IS an outstanding matter, the bank will NOT close the account.

Even the sending of a confirmation letter is not a universal practice, and even if one could be obtained when needed, it could take WEEKS for the bank to send it out, so in effect, FL are telling this player the money is on hold for as long as this takes. With my experience of "big business" here in the UK, he may not even get this letter without having to request it several times, and then badger them to hurry up. It is made more difficult since he is no longer with the bank.

I had a similar issue, unrelated to casinos, but where a card with a loyalty element was closed down because the companies concerned decided to pull out from running the offer. Some points went missing, and whatever side I contacted said "raise it with the other, we no longer support the product". Even after only a year, neither company could retrieve the data in order to explain what had gone wrong, and to correct it, and neither was prepared to be the one to deal with tracing back the issue. They then closed down the support departments that had dealt with this altogether, making it impossible to contact them. The issue was never resolved, but was not worth anything like 4K. I STILL have an image of front and back of this card though, from it's first incarnation as a VISA card, as I used it for a time at casinos before they switched to Mastercard and put a stop to it.

Some players have had even worse issues, as they have been asked years later for copies of a GIFT card once used. Such cards are only good for the amount on them, and cannot be topped up, so are usually destroyed once used. There is often no CS for gift card holders either from the issuing company, so getting a letter confirming the details of a specific gift card is impossible.

Players can partly protect themselves from these "out of the blue" demands by routinely making the copies of the cards when they first use them, even if no casino has asked for them, even gift cards. They should then keep these images "forever", such as on an archive CD or DVD along with similar long term files. The same could be done with letters from a card issuer that demonstrate that the account behind a card has been closed. Most players will never use these archives, but because such requests are unpredictable, having the data to hand can make such a request no more difficult than supplying current documents.

I cannot see why they need a 2 year old card though, as they are no longer in danger of chargebacks from it, even if the account was still open.

eCogra will see the ridiculousness of this request, and by taking such an approach the casino has left itself open to having eCogra poke it's nose in, and make judgement. This can leave a "black mark" on it's file with eCogra just as not paying a bill leaves a "black mark" on someone's credit file. CS should have taken a more realistic approach, and management should have told the processor not to be so unreasonable and accept the current set of documents.

Rather than going on about it, the OP should have left it with the first post, toned down to be a tale of woe, not an accusation of deliberate intent, and sent CS the "14 days" formal email informing them of the impossibilty of the request, and that as you had reached "deadlock", you would make a formal complaint to eCogra after 14 days.

I can assure you, IT WORKS! Prime casino tried to jerk me around over a £500 withdrawal by launching an investigation, even though I had been a long term player and on the VIP list. I sent the email on a weekend so they had it for the start of the week, and within HOURS they had "concluded their investigation" and paid up. It seems they didn't want eCogra asking questions and finding out they didn't really have a leg to stand on. If they DID have anything, they would have presented this to eCogra rather than pay up. The 14 days is counted from when things stalled, and if you can get the casino to send you a "deadlock" reply, such as refusing to back down on this request, you can go to eCogra straight away.
Unless FL have reasonable grounds to believe they are still at risk from something going wrong over this long closed card account, they are not going to want to embarrass themselves in front of eCogra. Contacting the rep today so that he has the message tomorrow may well make progress such that the need to go formal with eCogra or a PAB is removed. FL can still be "punished" through the loss of your custom, the same "punishment" I meeted out to Prime casino. I also uninstalled Ruby Fortune around the same time, as Palace Group did the support for Prime, and so I held them partly responsible.

 

[Realitybitez]

This is an all too common request, and because it is impossible to comply with when the card in question has been destroyed YEARS ago, it makes casinos look like they are using the demands as a ruse not to pay. Banks are not in the business of confirming accounts that have long since been closed, as once the bank is satisfied that there are no outstanding matters, the closure goes ahead. If there IS an outstanding matter, the bank will NOT close the account.

If I found myself in this situation, I would think the same thing. The casino was using it as a ruse not to pay me. I recall a few years back, I had a credit card I used on a number of casinos, which I no longer have as I got too carried away on it. So I paid it off and closed it down. Oh my god! And then some casinos might ask me for scan/copy of it? What if the bank in question, no longer had records of it, where does that leave me... scary!

Players can partly protect themselves from these "out of the blue" demands by routinely making the copies of the cards when they first use them, even if no casino has asked for them, even gift cards. They should then keep these images "forever", such as on an archive CD or DVD along with similar long term files. The same could be done with letters from a card issuer that demonstrate that the account behind a card has been closed. Most players will never use these archives, but because such requests are unpredictable, having the data to hand can make such a request no more difficult than supplying current documents.

Perhaps. But we shouldn't have to. If we had not used a certain card in quite a long time and in fact had used a new card quite regularly, why cant the casino let the new card stand as is?

I cannot see why they need a 2 year old card though, as they are no longer in danger of chargebacks from it, even if the account was still open.

I totally agree with this. Why I earth, would the casino require a scan/copy or proof of card - one hasnt used in 2 years Weird.

Rather than going on about it, the OP should have left it with the first post, toned down to be a tale of woe, not an accusation of deliberate intent,


Indeed. OP went totally off tangent. Understandable he was upset but he let his emotions cloud his reasoning. Personal attacks are really not the way to go to get a problem resolved.

and sent CS the "14 days" formal email informing them of the impossibilty of the request, and that as you had reached "deadlock", you would make a formal complaint to eCogra after 14 days.


Interesting. Shall note that down for future reference Though hopefully I wont ever find myself in that situation

I think you have some pretty valid points VWM, should be interesting to see the casinos comeback

 

[dadnazza666]

This is an all too common request, and because it is impossible to comply with when the card in question has been destroyed YEARS ago, it makes casinos look like they are using the demands as a ruse not to pay. Banks are not in the business of confirming accounts that have long since been closed, as once the bank is satisfied that there are no outstanding matters, the closure goes ahead. If there IS an outstanding matter, the bank will NOT close the account.

Even the sending of a confirmation letter is not a universal practice, and even if one could be obtained when needed, it could take WEEKS for the bank to send it out, so in effect, FL are telling this player the money is on hold for as long as this takes. With my experience of "big business" here in the UK, he may not even get this letter without having to request it several times, and then badger them to hurry up. It is made more difficult since he is no longer with the bank.

I had a similar issue, unrelated to casinos, but where a card with a loyalty element was closed down because the companies concerned decided to pull out from running the offer. Some points went missing, and whatever side I contacted said "raise it with the other, we no longer support the product". Even after only a year, neither company could retrieve the data in order to explain what had gone wrong, and to correct it, and neither was prepared to be the one to deal with tracing back the issue. They then closed down the support departments that had dealt with this altogether, making it impossible to contact them. The issue was never resolved, but was not worth anything like 4K. I STILL have an image of front and back of this card though, from it's first incarnation as a VISA card, as I used it for a time at casinos before they switched to Mastercard and put a stop to it.

Some players have had even worse issues, as they have been asked years later for copies of a GIFT card once used. Such cards are only good for the amount on them, and cannot be topped up, so are usually destroyed once used. There is often no CS for gift card holders either from the issuing company, so getting a letter confirming the details of a specific gift card is impossible.

Players can partly protect themselves from these "out of the blue" demands by routinely making the copies of the cards when they first use them, even if no casino has asked for them, even gift cards. They should then keep these images "forever", such as on an archive CD or DVD along with similar long term files. The same could be done with letters from a card issuer that demonstrate that the account behind a card has been closed. Most players will never use these archives, but because such requests are unpredictable, having the data to hand can make such a request no more difficult than supplying current documents.

I cannot see why they need a 2 year old card though, as they are no longer in danger of chargebacks from it, even if the account was still open.

eCogra will see the ridiculousness of this request, and by taking such an approach the casino has left itself open to having eCogra poke it's nose in, and make judgement. This can leave a "black mark" on it's file with eCogra just as not paying a bill leaves a "black mark" on someone's credit file. CS should have taken a more realistic approach, and management should have told the processor not to be so unreasonable and accept the current set of documents.

Rather than going on about it, the OP should have left it with the first post, toned down to be a tale of woe, not an accusation of deliberate intent, and sent CS the "14 days" formal email informing them of the impossibilty of the request, and that as you had reached "deadlock", you would make a formal complaint to eCogra after 14 days.

I can assure you, IT WORKS! Prime casino tried to jerk me around over a £500 withdrawal by launching an investigation, even though I had been a long term player and on the VIP list. I sent the email on a weekend so they had it for the start of the week, and within HOURS they had "concluded their investigation" and paid up. It seems they didn't want eCogra asking questions and finding out they didn't really have a leg to stand on. If they DID have anything, they would have presented this to eCogra rather than pay up. The 14 days is counted from when things stalled, and if you can get the casino to send you a "deadlock" reply, such as refusing to back down on this request, you can go to eCogra straight away.
Unless FL have reasonable grounds to believe they are still at risk from something going wrong over this long closed card account, they are not going to want to embarrass themselves in front of eCogra. Contacting the rep today so that he has the message tomorrow may well make progress such that the need to go formal with eCogra or a PAB is removed. FL can still be "punished" through the loss of your custom, the same "punishment" I meeted out to Prime casino. I also uninstalled Ruby Fortune around the same time, as Palace Group did the support for Prime, and so I held them partly responsible.

Thank You Vinylweatherman,someone not on the casinos payroll who can see the ridiculousness of the request.Again Thank You very much.

 

[Nifty29]

This is an all too common request, and because it is impossible to comply with when the card in question has been destroyed YEARS ago, it makes casinos look like they are using the demands as a ruse not to pay. Banks are not in the business of confirming accounts that have long since been closed, as once the bank is satisfied that there are no outstanding matters, the closure goes ahead. If there IS an outstanding matter, the bank will NOT close the account.

Even the sending of a confirmation letter is not a universal practice, and even if one could be obtained when needed, it could take WEEKS for the bank to send it out, so in effect, FL are telling this player the money is on hold for as long as this takes. With my experience of "big business" here in the UK, he may not even get this letter without having to request it several times, and then badger them to hurry up. It is made more difficult since he is no longer with the bank.

I had a similar issue, unrelated to casinos, but where a card with a loyalty element was closed down because the companies concerned decided to pull out from running the offer. Some points went missing, and whatever side I contacted said "raise it with the other, we no longer support the product". Even after only a year, neither company could retrieve the data in order to explain what had gone wrong, and to correct it, and neither was prepared to be the one to deal with tracing back the issue. They then closed down the support departments that had dealt with this altogether, making it impossible to contact them. The issue was never resolved, but was not worth anything like 4K. I STILL have an image of front and back of this card though, from it's first incarnation as a VISA card, as I used it for a time at casinos before they switched to Mastercard and put a stop to it.

Some players have had even worse issues, as they have been asked years later for copies of a GIFT card once used. Such cards are only good for the amount on them, and cannot be topped up, so are usually destroyed once used. There is often no CS for gift card holders either from the issuing company, so getting a letter confirming the details of a specific gift card is impossible.

Players can partly protect themselves from these "out of the blue" demands by routinely making the copies of the cards when they first use them, even if no casino has asked for them, even gift cards. They should then keep these images "forever", such as on an archive CD or DVD along with similar long term files. The same could be done with letters from a card issuer that demonstrate that the account behind a card has been closed. Most players will never use these archives, but because such requests are unpredictable, having the data to hand can make such a request no more difficult than supplying current documents.

I cannot see why they need a 2 year old card though, as they are no longer in danger of chargebacks from it, even if the account was still open.

eCogra will see the ridiculousness of this request, and by taking such an approach the casino has left itself open to having eCogra poke it's nose in, and make judgement. This can leave a "black mark" on it's file with eCogra just as not paying a bill leaves a "black mark" on someone's credit file. CS should have taken a more realistic approach, and management should have told the processor not to be so unreasonable and accept the current set of documents.

Rather than going on about it, the OP should have left it with the first post, toned down to be a tale of woe, not an accusation of deliberate intent, and sent CS the "14 days" formal email informing them of the impossibilty of the request, and that as you had reached "deadlock", you would make a formal complaint to eCogra after 14 days.

I can assure you, IT WORKS! Prime casino tried to jerk me around over a £500 withdrawal by launching an investigation, even though I had been a long term player and on the VIP list. I sent the email on a weekend so they had it for the start of the week, and within HOURS they had "concluded their investigation" and paid up. It seems they didn't want eCogra asking questions and finding out they didn't really have a leg to stand on. If they DID have anything, they would have presented this to eCogra rather than pay up. The 14 days is counted from when things stalled, and if you can get the casino to send you a "deadlock" reply, such as refusing to back down on this request, you can go to eCogra straight away.
Unless FL have reasonable grounds to believe they are still at risk from something going wrong over this long closed card account, they are not going to want to embarrass themselves in front of eCogra. Contacting the rep today so that he has the message tomorrow may well make progress such that the need to go formal with eCogra or a PAB is removed. FL can still be "punished" through the loss of your custom, the same "punishment" I meeted out to Prime casino. I also uninstalled Ruby Fortune around the same time, as Palace Group did the support for Prime, and so I held them partly responsible.

You do not know what every bank will do, and unless you have been using Australian banks as an Australian citizen, you shouldn't be advising the OP that the bank will not supply the information requested. Every country is different and what happens in the UK is just that....what happens in the UK.

Banks are required by law to keep all financial records for a minimum of 7 years for tax purposes. I would be surprised if the bank would not at least re-issue a final statement or confirm the existence of the account.

The BEST advice is contact the bank FIRST. If they can't help you, then take the complaints route. If you are a regular player as you state, then the rep may even offer to cover the cost, which at my bank is $2.50 per page.

I don't know why I'm even helping, since the OP has been so rude to most people here since he joined. I just don't like incorrect or possibly misleading information being provided.

 

[Tirilej]

I don't really agree. It's not supposed to be so easy to switch what creditcard you use when dealing with casinos.
Why if I "lend" someone elses card, or if someone used mine.
I don't really believe that the casino in question is doing it so they just don't have to pay.
They are following their own rules. They have them to protect both themselves and us.

I'm also sure that there are real people working at those places, and that this kind of problem can be solved.
I do not believe the OP made his case easier to solve by his rude behavior.

Edit: I was answering Realitybitez post

 

[dadnazza666]

You do not know what every bank will do, and unless you have been using Australian banks as an Australian citizen, you shouldn't be advising the OP that the bank will not supply the information requested. Every country is different and what happens in the UK is just that....what happens in the UK.

Banks are required by law to keep all financial records for a minimum of 7 years for tax purposes. I would be surprised if the bank would not at least re-issue a final statement or confirm the existence of the account.

The BEST advice is contact the bank FIRST. If they can't help you, then take the complaints route. If you are a regular player as you state, then the rep may even offer to cover the cost, which at my bank is $2.50 per page.

I don't know why I'm even helping, since the OP has been so rude to most people here since he joined. I just don't like incorrect or possibly misleading information being provided.

I am an Australian,I have not been rude.Just stating facts,such as you getting paid by these casinos when players think you are there to support us.As an Australian I know that as VWM said about the banks,they are worse here than anywhere.It will take however long,like watching grass grow.I do not need to state more,its clear and obvious.

 

[Realitybitez]

I don't really agree. It's not supposed to be so easy to switch what creditcard you use when dealing with casinos.
Why if I "lend" someone elses card, or if someone used mine.
I don't really believe that the casino in question is doing it so they just don't have to pay.
They are following their own rules. They have them to protect both themselves and us.

I'm also sure that there are real people working at those places, and that this kind of problem can be solved.
I do not believe the OP made his case easier to solve by his rude behavior.

Edit: I was answering Realitybitez post

I didnt say they were using it as an excuse not to pay:lolsign: Im saying that's how it would look though

Im sure they have their reasons and it would be interesting to see what they are

I also believe this could of been resolved without it having to be splashed on the boards. A quick email to the rep to explain the situation and no doubt a resolution could of been found.

The OP really didn't help his case by slagging off at the casino and snapping at anyone who tried to help him. I think his emotions got the better off him, and he not thinking quite straight at the moment.

However when he calms down and thinks clearly, he will realize the best way is just to follow procedure. Go through the right channels. Explain everything that occurred or happened step by step. Get his facts right and keep his emotions out of it, and everything should be sorted

Well theres the theory

 

[chuchu59]

Looks like someone doesn't understand what sarcasm means.

I had something nasty to say but I deleted it. Regardless, don't come in here with your problems then start shooting the locals when they try to help you.

I am really beginning to think whether its really a problem or whether its just a case of the OP trying to force the casino to pay by trashing them in the forums. Honestly, I would try to contact the bank and even if they do not comply with the request at least get something in writing from the bank. Its really strange why this course of action hasnt been taken yet. Instead, he insults each poster who does not side with him suggesting they are on the casino's payroll. I recall receiving a similar request from a casino for a much smaller amountand the bank duly obliged by sending me a letter of confirmation. Cant use crediut cards now. Oh, those were the days.

 

[dadnazza666]

I didnt say they were using it as an excuse not to pay:lolsign: Im saying that's how it would look though

Im sure they have their reasons and it would be interesting to see what they are

I also believe this could of been resolved without it having to be splashed on the boards. A quick email to the rep to explain the situation and no doubt a resolution could of been found.

The OP really didn't help his case by slagging off at the casino and snapping at anyone who tried to help him. I think his emotions got the better off him, and he not thinking quite straight at the moment.

However when he calms down and thinks clearly, he will realize the best way is just to follow procedure. Go through the right channels. Explain everything that occurred or happened step by step. Get his facts right and keep his emotions out of it, and everything should be sorted

Well theres the theory

Yes it could have been resolved by contacting the REP first.Then nobody would have a clue that here an accredited group is trying to request the totally ridiculous,thus it happens too other players.No it wont if I have anything to do with it,it is wrong,end subject,WRONG.eCogra will see that as was the case last time.So can players.

 

[Realitybitez]

I am really beginning to think whether its really a problem or whether its just a case of the OP trying to force the casino to pay by trashing them in the forums. Honestly, I would try to contact the bank and even if they do not comply with the request at least get something in writing from the bank. Its really strange why this course of action hasnt been taken yet. Instead, he insults each poster who does not side with him suggesting they are on the casino's payroll. I recall receiving a similar request from a casino for a much smaller amountand the bank duly obliged by sending me a letter of confirmation. Cant use crediut cards now. Oh, those were the days.

You'll right. It is a little strange. If I had money owed to me by a casino, I would be on that banks back to get some form of confirmation that I, previously had an account with them.

Quick question to the OP, the card you have used in the past on the casino. Was it your card, or someone else's you borrowed If so, I can see how problems would arise. Just curious

 

[dadnazza666]

I am really beginning to think whether its really a problem or whether its just a case of the OP trying to force the casino to pay by trashing them in the forums. Honestly, I would try to contact the bank and even if they do not comply with the request at least get something in writing from the bank. Its really strange why this course of action hasnt been taken yet. Instead, he insults each poster who does not side with him suggesting they are on the casino's payroll. I recall receiving a similar request from a casino for a much smaller amountand the bank duly obliged by sending me a letter of confirmation. Cant use crediut cards now. Oh, those were the days.

This course of action hasnt been taken yet due to it being Sunday here,banks are closed.Tomorrow is a Public holiday,also closed.But repeating the obvious.Bank account not used for 2 plus years,acc closed,card expired,no longer with bank.New card they have taken money from for last deposits all year and last year.But thats not enough along with utility,passport all as req.What is rude about stating the plain obvious,nothing.

 

[dadnazza666]

You'll right. It is a little strange. If I had money owed to me by a casino, I would be on that banks back to get some form of confirmation that I, previously had an account with them.

Quick question to the OP, the card you have used in the past on the casino. Was it your card, or someone else's you borrowed If so, I can see how problems would arise. Just curious

My card,my name,my bank account.

 

[dks17]

I am an Australian,I have not been rude.Just stating facts,such as you getting paid by these casinos when players think you are there to support us.As an Australian I know that as VWM said about the banks,they are worse here than anywhere.It will take however long,like watching grass grow.I do not need to state more,its clear and obvious.

I work for one of the larger Australian banks and my partner works for one of their competitors and in both cases i can say with confidence that obtaining a final statement for a closed account from either of these institutions is something that can be done reasonably quickly and without too much hassle.

 

[Realitybitez]

My card,my name,my bank account.

Hmm.. interesting... Ok, I understand why you'll upset. Its a lot of money. I'd be angry too. However I'm pretty sure everyone here knows exactly how your feeling and why, but its probably best to let things lie now, dont you think?

I presume you have submitted a PAB? So calm down, take a deep breathe and let the pros do what they're best at

Im sure it will all get sorted out, theres probably just a misunderstanding somewhere

 

[chayton]

I am an Australian,I have not been rude.Just stating facts,such as you getting paid by these casinos when players think you are there to support us.As an Australian I know that as VWM said about the banks,they are worse here than anywhere.It will take however long,like watching grass grow.I do not need to state more,its clear and obvious.

Sorry, just a quick side note - there are two things wrong with your "facts" above.

1. Nifty doesn't get paid by casinos, that was a sarcastic joke that he made.
2. Nifty doesn't work for casinomeister, he's a player like the rest of us.

That being said, he's been a member here for a long time and seen a lot of issues being raised by players, and his instincts when it comes to smelling BS are more finely honed than some.


Anyhow back OT - I understand your frustration, but honestly I doubt that the casino is trying to renege on paying you. You didn't mention how much your withdrawal was for, did you? EDIT: Sorry I see that you did! So did you contact the rep about your issue? Have you heard from them and if so, what was their response?

 

[dadnazza666]

I work for one of the larger Australian banks and my partner works for one of their competitors and in both cases i can say with confidence that obtaining a final statement for a closed account from either of these institutions is something that can be done reasonably quickly and without too much hassle.

Thanks,thats nice to know.

 

[dadnazza666]

Sorry, just a quick side note - there are two things wrong with your "facts" above.

1. Nifty doesn't get paid by casinos, that was a sarcastic joke that he made.
2. Nifty doesn't work for casinomeister, he's a player like the rest of us.

That being said, he's been a member here for a long time and seen a lot of issues being raised by players, and his instincts when it comes to smelling BS are more finely honed than some.


Anyhow back OT - I understand your frustration, but honestly I doubt that the casino is trying to renege on paying you. You didn't mention how much your withdrawal was for, did you? EDIT: Sorry I see that you did! So did you contact the rep about your issue? Have you heard from them and if so, what was their response?

Rep has been contacted,still no response.have had three responses from FL CS with same request.No budge.Theres no BS here m8,that will be the case upon the outcome.

 

[dadnazza666]

Hmm.. interesting... Ok, I understand why you'll upset. Its a lot of money. I'd be angry too. However I'm pretty sure everyone here knows exactly how your feeling and why, but its probably best to let things lie now, dont you think?

I presume you have submitted a PAB? So calm down, take a deep breathe and let the pros do what they're best at

Im sure it will all get sorted out, theres probably just a misunderstanding somewhere

I totally agree with you there Realitybitez,im tired and going to sleep it off,so,until tomorrow thanks and goodnight.

 

[vinylweatherman]

I work for one of the larger Australian banks and my partner works for one of their competitors and in both cases i can say with confidence that obtaining a final statement for a closed account from either of these institutions is something that can be done reasonably quickly and without too much hassle.

How common is it for your bank to be asked to provide a final statement for an account that has been closed for 2 years, with the customer having left the bank altogether.

How easy is the procedure, and how long does it take between first contact, and the required statement being with the customer?

It can't be a case of the OP phoning Tuesday, and having the letter/statement sent out straight away to arrive Wednesday or Thursday

How reasonable is it for a business to require a customer to produce such a statement for a card they haven't used there in 2 years?

What danger is a business in of losing money through recovery of payments that have not been contested for the last 2 years?

Remember, the casino initially asked for the card itself, not the statement. They clearly EXPECTED their players to keep the actual cards used with them "forever", despite the fact that the banks always tell their customers to "destroy the card immediately". They said they would "accept" a letter from the bank when told the card had been destroyed.

I have NEVER heard of this kind of request outside of the online casino industry, yet they can't be the ONLY industry that needs to properly ID their customers, or have to be on their guard against money laundering.

It is perfectly normal for someone to switch to a new credit card provider, and it should not be considered a "suspicious act" to do so.

In general, when faced with "routine" demands, the player wants to be able to get the issue resolved quickly. They do NOT want a demand that requires them to go chasing down information about a long dead account at a bank they are no longer with. Whilst possible, it is a process that is bound to be neither simple nor quick. The bank may require the request to be put in writing, and it will be dealt with in a number of weeks, rather than a day or two. This is how it would work in the UK, and even before things could get moving, the bank would have to ensure that this request had come from their customer of two years ago, which would add further delay in the system.

If the utility bill, ID, and current card have been verified, there should be no need for this extra step. They should have asked for details of this card 2 years ago when it was being used, not now some 2 years later. They were clearly happy with it then, so should not be casting doubt on it now. If the card was not in the player's name, or something else didn't add up, they would have spotted this 2 years ago when it was used, and run thorough verification checks when there was a REAL risk of the transactions being reversed by the card company.

The requirement to keep records for 7 years is for the GOVERNMENT in it's administration of taxes, NOT for private businesses to go demanding from their customers. If the business wants such records, then it should keep them itself at the time, not go asking for them years later from the customer to cover it's own lack of stringent record keeping.

Online casinos seem to forget who they are. They are NOT government departments, they are simply private businesses, just like the local supermarket. Just like Sainsburys, they are selling an age restricted product, so just like Sainsburys, they need to check that their customer is over 18 (or 21), which for casinos is a photo ID and proof of address, and that the payment method is valid and belongs to the customer, which should be checked AT THE TIME. Casinos ask for back and front of the card, and check it's billing address against the player's details, backed up by the utility bill or other proof of address.

If the Sainsburys cashier forgets to check my card is mine when I shopped 2 years ago, I do NOT expect to be asked to show it to them 2 years later when buying my weekly shop using my current card. It would not even occur to me to keep an old card for this long had I not played at online casinos and read of such things happening to others.

 

[dadnazza666]

How common is it for your bank to be asked to provide a final statement for an account that has been closed for 2 years, with the customer having left the bank altogether.

How easy is the procedure, and how long does it take between first contact, and the required statement being with the customer?

It can't be a case of the OP phoning Tuesday, and having the letter/statement sent out straight away to arrive Wednesday or Thursday

How reasonable is it for a business to require a customer to produce such a statement for a card they haven't used there in 2 years?

What danger is a business in of losing money through recovery of payments that have not been contested for the last
Remember, the casino initially asked for the card itself, not the statement. They clearly EXPECTED their players to keep the actual cards used with them "forever", despite the fact that the banks always tell their customers to "destroy the card immediately". They said they would "accept" a letter from the bank when told the card had been destroyed.

I have NEVER heard of this kind of request outside of the online casino industry, yet they can't be the ONLY industry that needs to properly ID their customers, or have to be on their guard against money laundering.

It is perfectly normal for someone to switch to a new credit card provider, and it should not be considered a "suspicious act" to do so.

In general, when faced with "routine" demands, the player wants to be able to get the issue resolved quickly. They do NOT want a demand that requires them to go chasing down information about a long dead account at a bank they are no longer with. Whilst possible, it is a process that is bound to be neither simple nor quick. The bank may require the request to be put in writing, and it will be dealt with in a number of weeks, rather than a day or two. This is how it would work in the UK, and even before things could get moving, the bank would have to ensure that this request had come from their customer of two years ago, which would add further delay in the system.

If the utility bill, ID, and current card have been verified, there should be no need for this extra step. They should have asked for details of this card 2 years ago when it was being used, not now some 2 years later. They were clearly happy with it then, so should not be casting doubt on it now. If the card was not in the player's name, or something else didn't add up, they would have spotted this 2 years ago when it was used, and run thorough verification checks when there was a REAL risk of the transactions being reversed by the card company.

The requirement to keep records for 7 years is for the GOVERNMENT in it's administration of taxes, NOT for private businesses to go demanding from their customers. If the business wants such records, then it should keep them itself at the time, not go asking for them years later from the customer to cover it's own lack of stringent record keeping.

Online casinos seem to forget who they are. They are NOT government departments, they are simply private businesses, just like the local supermarket. Just like Sainsburys, they are selling an age restricted product, so just like Sainsburys, they need to check that their customer is over 18 (or 21), which for casinos is a photo ID and proof of address, and that the payment method is valid and belongs to the customer, which should be checked AT THE TIME. Casinos ask for back and front of the card, and check it's billing address against the player's details, backed up by the utility bill or other proof of address.

If the Sainsburys cashier forgets to check my card is mine when I shopped 2 years ago, I do NOT expect to be asked to show it to them 2 years later when buying my weekly shop using my current card. It would not even occur to me to keep an old card for this long had I not played at online casinos and read of such things happening to others.

Thanks for your astute vision vinylweatherman.Why is it not so obvious too others?