Walters8719
Registered
- Joined
- Apr 9, 2023
- Location
- lincoln
Any help available please
I haven’t been with MrQ very long yet at first was a good experience, had deposited and withdrawn no problems and withdrawals being fairly quick.
4 days ago I made a withdrawal, having not heard anything the following day and finding it quiet strange as I usually receive the withdrawals quicker I had made the choice to contact live chat to where I was spoken to rudely and sarcastically and told that my winnings are being held because you need to verify my id. Yet I wasn’t requested any identification to make any deposits? And if this had been the case upon depositing I would had left it as I had lost my drivers licence while moving.
Fast forward to the documents I had sent in
Council tax letter
National insurance card
Old passport
Utility bill
Student identification (with photo)
A selfie with the old passport
Bank card
And bank statement
Yet the reply back was buy a citezenship card and get back to us?? This isn’t on and alongside the initial automatic verification conducted which verifies I am well within my rights to my withdrawals
After seeking advice with the gambling commission they have said this is a potential breach of licence condition 17.
This is causing so much stress and that is not fair atall. I’ve played many gambling sites and never ever had this before.
I’ve been on live chat so many times and had no response to them be told an email was sent to me yet I never received a thing?
I’d really appreciate help further and taken to the next step please as I’m just being passed around.
Thank you
I haven’t been with MrQ very long yet at first was a good experience, had deposited and withdrawn no problems and withdrawals being fairly quick.
4 days ago I made a withdrawal, having not heard anything the following day and finding it quiet strange as I usually receive the withdrawals quicker I had made the choice to contact live chat to where I was spoken to rudely and sarcastically and told that my winnings are being held because you need to verify my id. Yet I wasn’t requested any identification to make any deposits? And if this had been the case upon depositing I would had left it as I had lost my drivers licence while moving.
Fast forward to the documents I had sent in
Council tax letter
National insurance card
Old passport
Utility bill
Student identification (with photo)
A selfie with the old passport
Bank card
And bank statement
Yet the reply back was buy a citezenship card and get back to us?? This isn’t on and alongside the initial automatic verification conducted which verifies I am well within my rights to my withdrawals
After seeking advice with the gambling commission they have said this is a potential breach of licence condition 17.
This is causing so much stress and that is not fair atall. I’ve played many gambling sites and never ever had this before.
I’ve been on live chat so many times and had no response to them be told an email was sent to me yet I never received a thing?
I’d really appreciate help further and taken to the next step please as I’m just being passed around.
Thank you