I opened an account with Casumo, deposited over 1 thousand euros and won just over 43 thousand playing blackjack. I withdrew the funds hoping they would be in my account within the week. When I went to log in the next day my account was showing as suspended. They have since cancelled my withdrawal with funds held hostage. All requested documentation has been uploaded. Proof of income, bank statements showing payment by my employer, bank statements showing deposits to Casumo, passport ID and photo of myself to verify, picture of front and back of bank card used to deposit and most recent payslip from employer. All original PDFs from bank and employer. I have been on with their support and they can't give a reason as to why my account is still suspended, just copy and paste responses saying "it's with the relevant team"...for 35 days now! They are non responsive to my emails now to *snip* with no response since the 20th of April.
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