ATTN: Casino Rep 50 hours Verification Mr. Green

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
Sent documents 50 hours ago and still have no response and got not verified.

4 figure Withdrawl pending for 60 hours now.

It's unprofessionell and unacceptable.
 

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
70 hours pending was too much for me.
I just played it back in tiltness.
Thats what these bastards waited for...

It was 3000 very important Euros to me... ;-(((
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
something is up there i stopped playing there few months ago
after a payout was still pending after 24 hours, used to be within an hour ?
 

dbl88

Registered
Joined
Dec 8, 2016
Location
Sweden
Was over 3 years ago same thing happened to me, lost it all, blocked the account forever, really crap practices, good to hear they keep doing the same bullshit, ppl should avoid the casino in my opinion, if you have a different opinion feel free to have it.
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Maybe they're too busy with the merge finalization, as Evoke brands joined them :)

I'll ping Mr Green about this anyway..
 

Mr Green

Dormant account
Joined
Jul 3, 2017
Location
Malta
Howdy!

Sorry @argentus I was busy answering your PM and missed the thread.

We aim to process withdrawals as quickly as possible but sometimes when a verification needs to be completed and the withdrawal amount is big, it takes some extra time as the transaction is handled manually for security reasons.

Should you ever feel the need to cancel your withdrawal and gamble it I strongly suggest that you take a break from gambling. You can use our take a break function to make sure that you will not be able to access your account until the funds have been processed and the break will not effect the processing time in a negative way.

From my understanding the matter has now been dealt with via our support.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Should you ever feel the need to cancel your withdrawal and gamble it I strongly suggest that you take a break from gambling. You can use our take a break function to make sure that you will not be able to access your account until the funds have been processed and the break will not effect the processing time in a negative way...
Good answer. It's nice seeing casino reps discouraging folks from reversing their winnings.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Good answer. It's nice seeing casino reps discouraging folks from reversing their winnings.


Ah, of course Mr Green kudos to him, I thought for one magical moment it was the advice of ahem *splutter* number-colour then I woke up....:laugh:
 

amourgirl

Not so Senior Senior Member!
Joined
Jan 2, 2013
Location
London UK
their long processing times is why I don't play there anymore.
 

slotter999

Dormant account
Joined
Oct 22, 2013
Location
UK
I wonder what percentage of gamblers do not ever feel the need to reverse? Surely a minority.

It's a shame @Mr Green doesn't feel so strongly about responsible gaming that they implement processes to prevent reversals. It's almost as if they are assisting this irresponsible behaviour by not doing so.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Sorry, BS answer from the rep here. The mere suggestion that the OP would have issues with RG is circumventing the fact that their verification processing times are ridiculously long - very poor service and also in conflict with any RG measures.

Many players who do not have any issues with RG are known to reverse (including myself, it happens sometimes), it's common knowledge and Mr Green just wants to capitalise on that, rather than blocking the reversal as suggested above.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I wonder what percentage of gamblers do not ever feel the need to reverse? Surely a minority.

It's a shame @Mr Green doesn't feel so strongly about responsible gaming that they implement processes to prevent reversals. It's almost as if they are assisting this irresponsible behaviour by not doing so.
The desire to reverse is always there, and eats away at you :cool:

Knowing a withdrawal takes in excess of a day is already too much....I can imagine many, if not most would feel perfectly justified in reversing some of those winnings. And before you know it, it's gone....

Instead of arsing around with player- harassment over imaginary money laundering, the very first thing the UKGC should have made mandatory is locking winnings.

By far the worst aspect of the industry, and casinos still employ this tactic to this day with no opposition from anyone :what:

Responsible Gambling ought to work both ways, not just rest with vulnerable players that are made to wait like sitting ducks :cool:
 
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