ATTN: Casino Rep 50 hours Verification Mr. Green

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
Sent documents 50 hours ago and still have no response and got not verified.

4 figure Withdrawl pending for 60 hours now.

It's unprofessionell and unacceptable.
 

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
70 hours pending was too much for me.
I just played it back in tiltness.
Thats what these bastards waited for...

It was 3000 very important Euros to me... ;-(((
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
something is up there i stopped playing there few months ago
after a payout was still pending after 24 hours, used to be within an hour ?
 

dbl88

Registered
Joined
Dec 8, 2016
Location
Sweden
Was over 3 years ago same thing happened to me, lost it all, blocked the account forever, really crap practices, good to hear they keep doing the same bullshit, ppl should avoid the casino in my opinion, if you have a different opinion feel free to have it.
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Maybe they're too busy with the merge finalization, as Evoke brands joined them :)

I'll ping Mr Green about this anyway..
 

Mr Green

Dormant account
Joined
Jul 3, 2017
Location
Malta
Howdy!

Sorry @argentus I was busy answering your PM and missed the thread.

We aim to process withdrawals as quickly as possible but sometimes when a verification needs to be completed and the withdrawal amount is big, it takes some extra time as the transaction is handled manually for security reasons.

Should you ever feel the need to cancel your withdrawal and gamble it I strongly suggest that you take a break from gambling. You can use our take a break function to make sure that you will not be able to access your account until the funds have been processed and the break will not effect the processing time in a negative way.

From my understanding the matter has now been dealt with via our support.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Should you ever feel the need to cancel your withdrawal and gamble it I strongly suggest that you take a break from gambling. You can use our take a break function to make sure that you will not be able to access your account until the funds have been processed and the break will not effect the processing time in a negative way...
Good answer. It's nice seeing casino reps discouraging folks from reversing their winnings.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Good answer. It's nice seeing casino reps discouraging folks from reversing their winnings.


Ah, of course Mr Green kudos to him, I thought for one magical moment it was the advice of ahem *splutter* number-colour then I woke up....:laugh:
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
I agree, but it's a lot easier to advocate responsible gambling after the fact....

Doesn't fully negate that 50+ hours is an awful long time just to get the go- ahead I feel :cool:
 

amourgirl

Not so Senior Senior Member!
Joined
Jan 2, 2013
Location
London UK
their long processing times is why I don't play there anymore.
 

slotter999

Dormant account
Joined
Oct 22, 2013
Location
UK
I wonder what percentage of gamblers do not ever feel the need to reverse? Surely a minority.

It's a shame @Mr Green doesn't feel so strongly about responsible gaming that they implement processes to prevent reversals. It's almost as if they are assisting this irresponsible behaviour by not doing so.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Sorry, BS answer from the rep here. The mere suggestion that the OP would have issues with RG is circumventing the fact that their verification processing times are ridiculously long - very poor service and also in conflict with any RG measures.

Many players who do not have any issues with RG are known to reverse (including myself, it happens sometimes), it's common knowledge and Mr Green just wants to capitalise on that, rather than blocking the reversal as suggested above.
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
I wonder what percentage of gamblers do not ever feel the need to reverse? Surely a minority.

It's a shame @Mr Green doesn't feel so strongly about responsible gaming that they implement processes to prevent reversals. It's almost as if they are assisting this irresponsible behaviour by not doing so.
The desire to reverse is always there, and eats away at you :cool:

Knowing a withdrawal takes in excess of a day is already too much....I can imagine many, if not most would feel perfectly justified in reversing some of those winnings. And before you know it, it's gone....

Instead of arsing around with player- harassment over imaginary money laundering, the very first thing the UKGC should have made mandatory is locking winnings.

By far the worst aspect of the industry, and casinos still employ this tactic to this day with no opposition from anyone :what:

Responsible Gambling ought to work both ways, not just rest with vulnerable players that are made to wait like sitting ducks :cool:
 

slotter999

Dormant account
Joined
Oct 22, 2013
Location
UK
The desire to reverse is always there, and eats away at you :cool:

Knowing a withdrawal takes in excess of a day is already too much....I can imagine many, if not most would feel perfectly justified in reversing some of those winnings. And before you know it, it's gone....

Instead of arsing around with player- harassment over imaginary money laundering, the very first thing the UKGC should have made mandatory is locking winnings.

By far the worst aspect of the industry, and casinos still employ this tactic to this day with no opposition from anyone :what:

Responsible Gambling ought to work both ways, not just rest with vulnerable players that are made to wait like sitting ducks :cool:

To be honest the response from the rep reminds of those alcohol companies promoting "drink responsibly" on a cheap bottle of high strength spirits. As I mentioned earlier - if Mr Green really cared they would do something about it. Instead you reverse and they suggest you might have a gambling problem as they sweep up your chips. They are fooling nobody.
 

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
Meanwhile we have 120 hours and the account is still not verified. Only apologies, that they are very busy at the moment.

I cannot recommend Mr. Green.

Plus: nobody ever replied before this Thread.
If they really want you to play responsible, they just let you lock your withdrawl and not keeping it in a reversal status for 120 hours plus.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Thing is there’s no need to have a reverse function. Someone sat in a Board meeting and said ‘let’s have one’. Here’s a simple solution - ask your IT dept to remove it. Should take the time it takes you to snap a kit kat in half. A responsible gambling initiative in the blink of an eye.
 

argentus

Repeated violations of rule 1.18 - being a PITA
Joined
Dec 28, 2016
Location
Austria
@Casinomeister I am sure your affiliate earnings are good with mr. Green, but i am also sure that you need to update the Mr. Green review about reverse time and speed of withdrawl. Do you really think @mrgreen s answer was a good one?
Do you really think reverse times about 120 hours are okay?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
@Casinomeister I am sure your affiliate earnings are good with mr. Green, but i am also sure that you need to update the Mr. Green review about reverse time and speed of withdrawl. Do you really think @mrgreen s answer was a good one?
Do you really think reverse times about 120 hours are okay?

We all know that verification almost always is making a withdraw take longer, especially the first one, so if it's a revers time listed here then it's for the normal time it takes for a cashout. If you believe Casinomeister is having a shorter time listed because he is an affiliate, then you are wrong.

Not defending the casino here at all. I had problems with my verification and it took way too long. I closed my account...but after I got my money.

Edit: Next casino you play at maybe you should make sure to be verified before you make your first deposit. That is a way to prevent these things to happen, until casinos are forced to remove the revers option.
 
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