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ATTN: Casino Rep 50 hours Verification Mr. Green

Discussion in 'Online Casinos' started by argentus, May 10, 2018.

    May 10, 2018
  1. argentus

    argentus Newbie member

    Sent documents 50 hours ago and still have no response and got not verified.

    4 figure Withdrawl pending for 60 hours now.

    It's unprofessionell and unacceptable.
  2. May 10, 2018
  3. Betreels Casino

    Betreels Casino Online Gaming Affiliate Manager

    Operations Manager Betreels.com
    UK and Gibraltar Licensed
  4. May 10, 2018
  5. argentus

    argentus Newbie member

    Yes, thx. 2 days ago. No answer.
  6. May 10, 2018
  7. argentus

    argentus Newbie member

    70 hours pending was too much for me.
    I just played it back in tiltness.
    Thats what these bastards waited for...

    It was 3000 very important Euros to me... ;-(((
  8. May 10, 2018
  9. polli123

    polli123 Webmaster

    Oh my god, sad to hear this. Mr Green has always been a good casino - what´s on over there?!
  10. May 10, 2018
  11. argentus

    argentus Newbie member

    A reverse time of more than 70 hours is so unfair to players...
  12. May 10, 2018
  13. The Viking

    The Viking Ueber Meister CAG MM

    Faroe Islands
    something is up there i stopped playing there few months ago
    after a payout was still pending after 24 hours, used to be within an hour ?
  14. May 10, 2018
  15. dbl88

    dbl88 Experienced Member

    Tech support
    Was over 3 years ago same thing happened to me, lost it all, blocked the account forever, really crap practices, good to hear they keep doing the same bullshit, ppl should avoid the casino in my opinion, if you have a different opinion feel free to have it.
  16. May 10, 2018
  17. pinnit2014

    pinnit2014 Meister Member MM PABinit

    Work with figures, other audit-y things
    Glasgow and Home - N Ireland
    It’s weird because had 1k two days ago that was processed in 2 minutes and then before that a 150 that took 24 hrs.:what:
  18. May 11, 2018
  19. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Account Manager @ Casinomeister
    Maybe they're too busy with the merge finalization, as Evoke brands joined them :)

    I'll ping Mr Green about this anyway..
    orion likes this.
  20. May 11, 2018
  21. Mr Green

    Mr Green Dormant account

    Complaints and responsible gaming coordinator with

    Sorry @argentus I was busy answering your PM and missed the thread.

    We aim to process withdrawals as quickly as possible but sometimes when a verification needs to be completed and the withdrawal amount is big, it takes some extra time as the transaction is handled manually for security reasons.

    Should you ever feel the need to cancel your withdrawal and gamble it I strongly suggest that you take a break from gambling. You can use our take a break function to make sure that you will not be able to access your account until the funds have been processed and the break will not effect the processing time in a negative way.

    From my understanding the matter has now been dealt with via our support.
    LadyJelena, Tirilej and dunover like this.
  22. May 11, 2018
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Good answer. It's nice seeing casino reps discouraging folks from reversing their winnings.
    LadyJelena and dunover like this.
  24. May 11, 2018
  25. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    International Money Launderer
    the bus shelter, opposite GCHQ Benhall

    Ah, of course Mr Green kudos to him, I thought for one magical moment it was the advice of ahem *splutter* number-colour then I woke up....:laugh:
  26. May 11, 2018
  27. goatwack

    goatwack Comin' atcha like Eric Crumble CAG

    I agree, but it's a lot easier to advocate responsible gambling after the fact....

    Doesn't fully negate that 50+ hours is an awful long time just to get the go- ahead I feel :cool:
    bebo67, lnspin, theapple and 5 others like this.
  28. May 11, 2018
  29. amourgirl

    amourgirl Not so Senior Senior Member! mm2

    Virtual PA
    London UK
    their long processing times is why I don't play there anymore.
    argentus, Borgie and Mouche12 like this.
  30. May 11, 2018
  31. Lincolnuk

    Lincolnuk Senior Member MM

    Company owner
    I agree with it as a good answer but sorry thats all it is. Good answer but not the right one. Shouldnt need to be discouraging it you should be removing the ability to reverse it full stop
    bebo67, LadyJelena, goatwack and 2 others like this.
  32. May 11, 2018
  33. nutnut

    nutnut Meister of Infractions

    IP consultant
    Everything is ok, the casino rep has stated the obvious after 70hrs and now the money has been lost. Job done by the casino.
  34. May 11, 2018
  35. slotter999

    slotter999 Senior Member

    I wonder what percentage of gamblers do not ever feel the need to reverse? Surely a minority.

    It's a shame @Mr Green doesn't feel so strongly about responsible gaming that they implement processes to prevent reversals. It's almost as if they are assisting this irresponsible behaviour by not doing so.
    argentus, goatwack and Mouche12 like this.
  36. May 11, 2018
  37. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Translator and facilities manager
    Sorry, BS answer from the rep here. The mere suggestion that the OP would have issues with RG is circumventing the fact that their verification processing times are ridiculously long - very poor service and also in conflict with any RG measures.

    Many players who do not have any issues with RG are known to reverse (including myself, it happens sometimes), it's common knowledge and Mr Green just wants to capitalise on that, rather than blocking the reversal as suggested above.
    AmGam, dunover, sueyh and 3 others like this.
  38. May 11, 2018
  39. goatwack

    goatwack Comin' atcha like Eric Crumble CAG

    The desire to reverse is always there, and eats away at you :cool:

    Knowing a withdrawal takes in excess of a day is already too much....I can imagine many, if not most would feel perfectly justified in reversing some of those winnings. And before you know it, it's gone....

    Instead of arsing around with player- harassment over imaginary money laundering, the very first thing the UKGC should have made mandatory is locking winnings.

    By far the worst aspect of the industry, and casinos still employ this tactic to this day with no opposition from anyone :what:

    Responsible Gambling ought to work both ways, not just rest with vulnerable players that are made to wait like sitting ducks :cool:
    bebo67, Jasminebed, argentus and 3 others like this.

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