Slow Pay 3dice - US players What's up with slow\no pay?

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Well, I don't know what to say. I have PMd Enzo no less than three times concerning this thread. No response. I've email their support and they did respond saying that they have been in contact with the player and that he will definitely be paid. They were also going to have Enzo check his CM inbox, but it seems this has not been done yet

I think that the accreditation for 3Dice has expired. We have been in this situation before, and sadly to say, this is the last time.
Anna was in reading this two hours after you posted it.

It seems they simply don't want to be accredited anymore, and what is sad is that they maybe could need the support from here when things aren't going so well for them. Instead they do the opposite.
 

prindi

Senior Member
Joined
Feb 12, 2003
Location
Valencia, CA
Its obvious they are out of money. Why come in here and make promises they can't keep? Probably will make them look worse than they do now.

I am shell shocked over this situation. I have always trusted 3Dice till the ends of the earth. I am really sad that this is happening. I don't play anywhere else and doubt I will find a casino with the terms and conditions that 3dice has. I have a problem with having to read a book on what games I can't play if I get a bonus and how big my bet has to be. I just don't have the patience for jumping through those type of hoops. Never had to even think or worry about that with 3D.
 

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
Thank you dionysus,

I feel that way too. But I don't need the hassle in the 3Dice chat just for thanking someone in the CM forum that THEY disagree with.

I like to have chat in the casino open because I can get a "live" timeline of which

slots are hitting at that moment.

So, I either quit going in chat or start using my "ignore player" option.

I will probably choose the later. :rolleyes:

It would be very bad indeed if a thank you makes someone a target . When i read a post , i press thank you if i agree with some of what was said, if not all. Well, , back on the topic, call me an optimist but i think 3 dice will pull thru. I know it can get frustrating to win and have to wait so long. I am crossing my fingers. If 3 dice closes to the USA, i am taking an extended break from gaming . I just cannot imagine having to hope and wish each time i withdraw.
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
This is just my 2 cents....

I believe the OP 100%. They have no reason to come in here after being a loyal player at 3dice for some time to try and discredit them. In my opinion, the OP has done everything they could on their own to try and resolve this, and I might add has been EXTREMELY patient throughout all of this. To me this shows they are trusting 3dice and is believing he will get paid just doesn't know when.

3dice has given no definite date as to when he will get paid, and by all means, this does give him the right to become concerned. His withdrawals totaled 7 grand and that is not chump change. After emailing and chatting with 3dice he was given vague answers to his concerns and again this does warrant some red flags flying at this point.

The OP came in and started this thread, and within a day 3dice contacted him. And again, was given the same vague answers and the OP decided that he should take out everything he had won. Can't say I blame him on this because when your waiting 2 months for 7 grand with no definite answers I don't think he wanted to take the chance of waiting on 35 grand.

Members have stated that the CSR's have read this thread under a different name but yet nothing has been done to get this player his money. Nor has anyone from 3dice come in and try to give any type of explanation as to why this is happening. Bryan himself has contacted them and still nothing. That should make each and everyone of us become VERY CONCERNED!

If it is the case of cash flow issues, it would make sense for the OP to have 3dice lock up this withdrawal so it can not be played back and in 3dice's best interest to send the OP something each week. The OP may not get it all in 1 lump sum but atleast they are showing good faith as to paying this player. Sending something is better then all this speculation and might ease everyone's concern about it. But in all honesty, I have read posts where some players have lost over 5 grand in less then a week and have read this on more than 1 occasion. So they should be able to send something to the OP. Granted 3dice isn't as big as other establishments as 32Red, or Club World group but they should have a back up plan, which doesn't seem to be the case here.

Someone posted about Brokers at 3dice, as 3dice my not have seen any monies because this could come from someone's winnings and such. But eventually 3dice will see that money as we all know how hard it is to win there so when someone loses that money from a Broker, 3dice has gained it.

For a long time I was a 3dice superfan, and would defend them to no end. But I am not blind and can see things changing and not for the better. Now, many 3dice supporters may not like what I have said, and that is ok. Because I don't candy coat things and call it as I see it and what I am seeing here isn't so pretty.

All the best,
LH
 
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3Dice

I-Gaming Industry Representative
Joined
Feb 14, 2007
Location
-
Hi Everyone,

We apologize for not replying this thread sooner.

Please note that we are in constant communication with the player.

I absolutely understand the fact that mjmetz is upset over this particular payment being delayed.

3Dice has always paid its winners and will continue to do so in the future.

We are currently working on a payment plan that will hopefully prove satisfactory for all involved parties.

Best regards,
Anna
 

shewoff

Senior Member
webby
mm1
Joined
May 13, 2015
Location
northeast
Rather sad - from actively responsive casino to little to no reponse.
I get the whole USA thing, I get keeping it close to the vest.
But that's not the CM way as I understand it...transparency is; at least, to an acceptable standard.
Accredited means responsive.

I also understand Enzo has a new little one, but seeing as we're all 18 and know storks don't spontaneously drop them at the doorstep, that means there's ample time to set someone up as the go-to.

Anyway, a fall from grace I guess.
I have been watching this thread since the start and I,am glad that there is a end in sight? We Hope? The OP has been very understanding as I see it, and any further wait is just not understandable. I feel that the response from Anna will be the end of it I hope and maybe they will learn a lesson from this? Perhaps Accredited listing is worth it,s weight in gold. That has been proven and It look,s like a new view of 3Dice is coming? Peace Out! Out Of The Mist! shewoff​
 

Attachments

secret2

irishbrit62
MM
Joined
Nov 30, 2008
Location
New York, United States
Sorry to say, but for me the reply from Anna does not make me feel better for the future of 3 Dice; nothing was said about the improvement for USA depositing players.
It is about attempting to pay the OP the amount owed (which is cool). I know they have integrity.
 

3Dice

I-Gaming Industry Representative
Joined
Feb 14, 2007
Location
-
Sorry to say, but for me the reply from Anna does not make me feel better for the future of 3 Dice; nothing was said about the improvement for USA depositing players.
It is about attempting to pay the OP the amount owed (which is cool). I know they have integrity.
We are in fact working on bringing new deposit options to the cashier for our US players.

These things do take time some time to setup, therefore we're counting and appreciate your patience with us.

I do hope to have some good news for you soon!

Best regards,
Anna
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
What a lot of you seem to miss is that were talking about a certain region here..its not so much a payment plan as in "low on funds" or whatever, or at least that's my opinion, this only seems like an issue, since were talking a big sum, and If you don't know how they have been handling their payments then you shouldn't really be here making a fuss. Also my opinion.

3Dice is a very solid Casino i.m.o, and they are catering to all the customers they have w/o hassle.
Only with all the issues in this certain region, there are hiccups, and that they haven't been as responsive as they used to be... o.k. - i get it, it may look like a bad sign, but i'm sure it isn't.

If it turns out i'm wrong, i would not only be highly surprised, but also willing to eat my words, until then, id like to see this thread closed:)

If the player would be so kind to respond and confirm that he/she is indeed being served, then that would be great. If no, i still think he /she will get paid.

Don't forget that 3Dice only has trouble sometimes with these regional payments, because they were so nice, to really go out of their way and have provided as one of the very few, a place to be entertained for the players from that region! If mjmetz is indeed a long term player, he/she should know that too.

Anyway, my opinion, and i'd say put a cork in it, or pab, or solve things in private as they seem to be doing now..
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
The words 'payment plan' here worry me immensely.
I concur - I hope they do the right thing here and pay the OP what is owed. At least they have made some kind of statement.

Such a shame to see what was one of the most inventive and original stand out from the crowd casinos now faced with such issues.

I hope they can turn it around ... but I have seen this kind of thing in my line or work (not gambling ) and alarm bells ring for sure!
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
If it turns out im wrong, i would not only be highly surprised, but also willing to eat my words, until then, id like to see this thread closed:)
#
Why on earth close this thread ?? With still no resolution. Sure if it was a pab but its on going

I think the community here as a right to know whats going on! This thread defo needs to be kept open!

3DICE have had numerous chances to step in much earlier in this thread and did not until now. So no dont agree at all.
 
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gagamel

Professional smurf hunter
MM
Joined
Apr 4, 2012
Location
Switzerland
There are some points to talk about:

1.: A casino who was being famous to talk with their customers is now silent like a stone.

2.: AFAIK they knew about this thread from the beginning and they needed a lot of days to answer.

3.: Since 2012 no new games.

Leads to 4: The games are so tight that you have to be a very happy one to cash out big. And then you are in troubles. With other words these guys take your money but they have an issue to give it back to their olayers.

I asked my friends today who play online and none of them heard anything about 3dice, they are all in Switzerland or Germany. And I would never heard anything about them when not being a part of CM.

So I have to say: 3dice is a casino I don`t trust anymore. AFAIK they have their HQ in Belgium, but that is just for your information.
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
This is just my 2 cents....

I believe the OP 100%. They have no reason to come in here after being a loyal player at 3dice for some time to try and discredit them. In my opinion, the OP has done everything they could on their own to try and resolve this, and I might add has been EXTREMELY patient throughout all of this. To me this shows they are trusting 3dice and is believing he will get paid just doesn't know when.

3dice has given no definite date as to when he will get paid, and by all means, this does give him the right to become concerned. His withdrawals totaled 7 grand and that is not chump change. After emailing and chatting with 3dice he was given vague answers to his concerns and again this does warrant some red flags flying at this point.

The OP came in and started this thread, and within a day 3dice contacted him. And again, was given the same vague answers and the OP decided that he should take out everything he had won. Can't say I blame him on this because when your waiting 2 months for 7 grand with no definite answers I don't think he wanted to take the chance of waiting on 35 grand.

Members have stated that the CSR's have read this thread under a different name but yet nothing has been done to get this player his money. Nor has anyone from 3dice come in and try to give any type of explanation as to why this is happening. Bryan himself has contacted them and still nothing. That should make each and everyone of us become VERY CONCERNED!

If it is the case of cash flow issues, it would make sense for the OP to have 3dice lock up this withdrawal so it can not be played back and in 3dice's best interest to send the OP something each week. The OP may not get it all in 1 lump sum but atleast they are showing good faith as to paying this player. Sending something is better then all this speculation and might ease everyone's concern about it. But in all honesty, I have read posts where some players have lost over 5 grand in less then a week and have read this on more than 1 occasion. So they should be able to send something to the OP. Granted 3dice isn't as big as other establishments as 32Red, or Club World group but they should have a back up plan, which doesn't seem to be the case here.

Someone posted about Brokers at 3dice, as 3dice my not have seen any monies because this could come from someone's winnings and such. But eventually 3dice will see that money as we all know how hard it is to win there so when someone loses that money from a Broker, 3dice has gained it.

For a long time I was a 3dice superfan, and would defend them to no end. But I am not blind and can see things changing and not for the better. Now, many 3dice supporters may not like what I have said, and that is ok. Because I don't candy coat things and call it as I see it and what I am seeing here isn't so pretty.

All the best,
LH
LH,
I respect your opinion.

My experience has been solid with 3Dice, and I remain committed to their site, despite the difficulties in depositing that drag on. I do believe the OP and I believe that 3Dice is working hard to fix it for us in the USA.

It's just a hard thing all around. 3Dice has such unusual features, that I love it and the chat so much.

Call me naive, but I do believe it will be fixed.

Diane
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Hi Everyone,

We apologize for not replying this thread sooner.

Please note that we are in constant communication with the player.

I absolutely understand the fact that mjmetz is upset over this particular payment being delayed.

3Dice has always paid its winners and will continue to do so in the future.

We are currently working on a payment plan that will hopefully prove satisfactory for all involved parties.

Best regards,
Anna
Anna,
Thanks so much for responding to this thread. Please continue to keep us informed, since NO news is concerning to some players.

Diane
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Hi Everyone,

We apologize for not replying this thread sooner.

Please note that we are in constant communication with the player.

I absolutely understand the fact that mjmetz is upset over this particular payment being delayed.

3Dice has always paid its winners and will continue to do so in the future.

We are currently working on a payment plan that will hopefully prove satisfactory for all involved parties.

Best regards,
Anna
Hi Anna,

Its great to hear you are in constant communication with the player. Several years ago I was happy to hear 3Dice was able to get a way to pay USA players when outfits like Club World had difficulties in doing so. I do hope it is something to do with difficulties in paying a US player now than an inability to pay. That said, the term 'payment plan' worries me a bit. Hopefully its not payment by instalments over a few thousand bucks.
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
LH,
I respect your opinion.

My experience has been solid with 3Dice, and I remain committed to their site, despite the difficulties in depositing that drag on. I do believe the OP and I believe that 3Dice is working hard to fix it for us in the USA.

It's just a hard thing all around. 3Dice has such unusual features, that I love it and the chat so much.

Call me naive, but I do believe it will be fixed.

Diane
Hey Diane-

I understand you 100%. And I also respect your opinion and everyone's else that has commented in this thread. That is what makes this forum so great, we all have our opinions and can respect others.

You are right, it is a hard thing all around, and I am happy that Anna did come in and comment on the situation. It gives me hope that 3dice is trying everything they can to get this player paid. It may have taken a little time, but we now know that they aren't ignoring (for lack of a better term) this thread. I think I can live with term "payment plan", as many other casinos do have weekly limits as long as this plan is ok with the OP. But in all honesty, a payment plan is better then no plan, or estimated date the player will receive their winnings.

Again just my 2 cents ;)

LH
 

EbeeDog

Dormant account
Joined
Jul 21, 2010
Location
Akron OH
A few word about Anna

I've just got to say this.

First a disclaimer: I have not played at 3dice for about two years. I opted out when I took a break from i-gaming. Some of you players will remember me by my user name of "Hank."

That being said, I used to have many conversations with Anna, both casino related and personal. She could joke around and yuk-yuk it up with the best, but when it came to money she was dead-ass serious and painfully professional. I cannot believe she will stand by and let this matter lie.

I honestly think that in the end, she would pay, at least in part, out of her own pocket. She has that kind of integrity. She oozed it, man.

I realize that is an extraordinary statement to make and I thought long and hard before posting here.

Mjmetz, that is a terrible hot seat you're in. I commend you, as others have, on not going bat-shit. Try to stay the course. If Anna came in here and said she's going to deal with it, she will - one way or another, but she will not be bullied. She is an extremely cool cucumber and will not make off-the-cuff promises or pithy statements.

Just try to maintain that cool of yours and let her do her thing. Again, unless she had me completely hoodwinked, she will make it right.

*words
 
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