Slow Pay 3dice - US players What's up with slow\no pay?

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Hell has frozen over

I noticed 3Dice were removed from the accredited casino section. They were on it the other day.
And I guess they wont be back on it any time soon; or ever! :icon_twis



Through speculation the reasons for the trouble become pretty clear:

A. The guy won the money unfairly.
Anna wouldn't have agreed to pay him in instalments if that were true.

B. For whatever reason they just don't like Casinomeister and they want to break their ties with the forum.
There are much easier ways to go about it than slow-paying someone, if they wanted to break ties.

C. Due to the guy's location, they are having trouble getting the money to him.
They seem to have little/no problem paying other US players. No one but OP is complaining about not getting paid.

D. Because of the size of the guy's win, they are having trouble sending it.
If they needed to send the money in smaller amounts they've had more than enough time to do it. Over 2 months if I'm not mistaken.

E. They are having financial difficulties.
...

I see Anna's name being brought up, but the person largely responsible is Enzo since he is the manager.
The only question I have is; was it due to Enzo's negligence or was it due to reasons beyond his control? If I had to guess, you know which one I would choose. :D
 

mjmetz

Dormant account
PABaccred
Joined
Feb 13, 2012
Location
United States
I'll make this short as my time to do so is limited.

I'm encouraged to see Anna is in here and posting, I don't have any kind of personal issues with her or any 3dice employees, the action of the overall company is what it relevant, in my opinion in company complaints, that's why I have striven to keep personalities (names) out of my postings. She's in here now, so I don't have a real issue referencing her more specifically. I was aware of possible issues with the casino rep account here, I don't like to reference people who can't respond, and the actions of a person employed by a company are not always driven by their personal wishes or values, as everyone that has ever been employed knows.

In general, sure I'm upset, but I'm not trashing 3dice all over the intertube nor making inflammatory statements, true or false. I've posted a single forum thread. In the 8 years I've gambled with them, 99% of my experience has been positive, the urgency of this trouble is the 1% issue has a 5 figure total payout attached to it now and payment is long delayed on at least the first several chunks.

I've received communication from Anna regarding a probable beginning to processing my payout checks\payments late this week. That's not a payout schedule with amounts and dates, but I've proposed a rough one I would consider acceptable which I communicated this weekend, and while that isn't my explicit desire, I'm waiting for a response to that. As to the reasons for the money not being disbursed as a single payment, I won't discuss that in a public thread.

On the comments about closing the thread, that doesn't make any sense to me as the general warning doesn't seem refuted to me, it seems that there are still unresolved issues with deposit\payout processing for the US. I don't intend to close it, or indicate that this issue is resolved at this time, but others with powers beyond my control may see things differently. As I've stated and restated, read the OP. Part of my reason for posting here is an intent to help others avoid similar issues and have the best online gaming experience. I think that's what Casinomeister is about.

Some of you do post things in here that seem to me indicative of your desire to suppress negative verified complaints about 3dice, for whatever reason. I'll let you talk to your own conscience about that, but it seems to contrast with the expressed spirit of this forum in general. I personally like to see all commentary about a company, positive and negative when I am deciding who to do business with. I usually SUSPECT manipulation if I see NO negative comments about a long-established company, frankly.

So, there's the update. I think I've addressed most of the new posts I wished to and must move on with my busy day. I hope it is a good one, and I wish you all the same.
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
Fair enough, if you meant my comment, it's not so much that i wish to see the thread closed, but i just don't like to see all the speculation that is occurring because of it, and i feel the issue is not really relevant to players outside the U.S., and this thread may have been better placed in the America the Beautiful section, but of course the title reflects that too.

I do hope you will get payed what you are owed, and i also hope to see 3Dice return to the forum soon, although i can imagine some of the older Accredited Casino's are losing their interest, as the face of the player community has changed a lot, and not a week goes by without a complaint, that would have been a laughing matter not too many years ago. Not referring to this one of course:)

Sorry if i gave the impression i was unwilling to accept critique on 3Dice, i am, but i am also very fond of this Casino, so i do speak out my thoughts whenever i feel the urge. After all, they are one of the few Casino's out there i consider "family".
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Matt,
You have done an outstanding job of speaking clearly and eloquently on this matter without it becoming a flaming, ranting diatribe. That is commendable as you wait for your money. I have had 5 figure payouts in the past, but not recently and not as large as yours. However, I can say that for my 5 figure payouts, they always came up with a way to get me paid and in the usual reasonable time frame. I cannot speak to your delay, other than I have never experienced it going that long.

As a fellow US based player, admittedly there are challenges right now at 3Dice, but I have no serious concerns. Call me naive, but having played there for several years, they have never failed me yet. The deposit mess is a hassle, but I do believe they are working hard on it. Between the players we have figured out creative ways to keep playing as 3Dice keeps tackling how to work this problem out. Yes, I am a VIP player there, but so are many others here on CM, Anna and the other support staff work incredibly hard to make it a good experience for us with what they have to work with. I have had very little contact with Enzo, but then I have not needed to contact him directly. Anna and the rest take care of what I need and do it pleasantly and quickly.

In regards to your statement about "desire to suppress negative verified complaints about 3dice, for whatever reason" - or your suspicion of possible manipulation. I can tell you clearly that is NOT the case with me. I 'shill' for no one and have no motives other than to share my experiences and learn from others and the tremendous resources available within CM. I speak only of my personal experience and my opinions only. I have not been asked to make positive statements about them. These are my words and my experiences. They will be judged on their own merits and in my eyes, I like them and continue to play there each and every day.

I sincerely believe you will be paid all that you are owed, simply because that is what they have always done for me. Without fail.

FWIW,
Diane





I'll make this short as my time to do so is limited.

I'm encouraged to see Anna is in here and posting, I don't have any kind of personal issues with her or any 3dice employees, the action of the overall company is what it relevant, in my opinion in company complaints, that's why I have striven to keep personalities (names) out of my postings. She's in here now, so I don't have a real issue referencing her more specifically. I was aware of possible issues with the casino rep account here, I don't like to reference people who can't respond, and the actions of a person employed by a company are not always driven by their personal wishes or values, as everyone that has ever been employed knows.

In general, sure I'm upset, but I'm not trashing 3dice all over the intertube nor making inflammatory statements, true or false. I've posted a single forum thread. In the 8 years I've gambled with them, 99% of my experience has been positive, the urgency of this trouble is the 1% issue has a 5 figure total payout attached to it now and payment is long delayed on at least the first several chunks.

I've received communication from Anna regarding a probable beginning to processing my payout checks\payments late this week. That's not a payout schedule with amounts and dates, but I've proposed a rough one I would consider acceptable which I communicated this weekend, and while that isn't my explicit desire, I'm waiting for a response to that. As to the reasons for the money not being disbursed as a single payment, I won't discuss that in a public thread.

On the comments about closing the thread, that doesn't make any sense to me as the general warning doesn't seem refuted to me, it seems that there are still unresolved issues with deposit\payout processing for the US. I don't intend to close it, or indicate that this issue is resolved at this time, but others with powers beyond my control may see things differently. As I've stated and restated, read the OP. Part of my reason for posting here is an intent to help others avoid similar issues and have the best online gaming experience. I think that's what Casinomeister is about.

Some of you do post things in here that seem to me indicative of your desire to suppress negative verified complaints about 3dice, for whatever reason. I'll let you talk to your own conscience about that, but it seems to contrast with the expressed spirit of this forum in general. I personally like to see all commentary about a company, positive and negative when I am deciding who to do business with. I usually SUSPECT manipulation if I see NO negative comments about a long-established company, frankly.

So, there's the update. I think I've addressed most of the new posts I wished to and must move on with my busy day. I hope it is a good one, and I wish you all the same.
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
Like others, I admire jmetz's personal discipline and eloquence in this matter - these delays and the lack of firm commitments from 3dice must be very frustrating.

My personal perception is that there's a lot more going on behind the doors of this online casino than is being revealed by its management/employees.

The uncharacteristic indecisiveness, slow-pay and poor communication, and that worrying phrase "payment plan" over a five-figure sum will inevitably trigger speculation about the owners' financial position, and imo need to be clarified.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Fair enough, if you meant my comment, it's not so much that i wish to see the thread closed, but i just don't like to see all the speculation that is occurring because of it, and i feel the issue is not really relevant to players outside the U.S., and this thread may have been better placed in the America the Beautiful section, but of course the title reflects that too.

I do hope you will get payed what you are owed, and i also hope to see 3Dice return to the forum soon, although i can imagine some of the older Accredited Casino's are losing their interest, as the face of the player community has changed a lot, and not a week goes by without a complaint, that would have been a laughing matter not too many years ago. Not referring to this one of course:)

Sorry if i gave the impression i was unwilling to accept critique on 3Dice, i am, but i am also very fond of this Casino, so i do speak out my thoughts whenever i feel the urge. After all, they are one of the few Casino's out there i consider "family".
Fair enough, but this is the second bout of problems recently. Firstly, in this very thread we had the lack of communication and AWOL situation of the rep(s). Enzo made a brief appearance and all seemed rosy in the garden. In that first bout I was like yourself, saying this site is/was one of the best around and be patient etc. In other words, I didn't want to see the torches and pitchforks raised prematurely.

So Bryan didn't act because Enzo reappeared. Unfortunately this time around it seems pretty obvious that there are quite serious issues there so Bryan has dropped them in the reservation having run out of patience.

Now we have a large winner, if I recall correctly he has won 3x what Diane won with her large Ice Queen win - he has been kept waiting for ANY payment far too long. Therefore the alarm bells are ringing out loud for me.

I do believe in their intent to pay, but how and when will they pay? So I have to agree that if I were a player there I would be having doubts too.

I believe 'wait and see' would be the correct way forward here. As I said previously the 3Dice casino is the best designed and most imaginative download client I have ever seen, albeit limited in game choice (which may now be an indicator of issues as there has been a distinct lack of development for a while) so it would be a shame, especially for US players, if these problems became terminal.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
It's a bad sign for all diligent affiliates :(
3Dice aren't interested in affiliates - they have a uniquely CRAP affiliate program.

If they had been "affiliate friendly" I reckon they would be a MASSIVE player in the market by now.
I can only assume they prefer to stay small-ish.
Can't understand that myself, but hey - I don't have to run the casino! :p

I've been an on & off player there since 2007 and they did USED to be great. But these payment issues which seem to have been going on for more than a year now are a serious cause for concern. We don't see many complaints about other USA facing casinos - if they can handle the US payment issue, why can't 3Dice???

I have some money in my account - I'll try a withdrawal now & see how long it takes for a non US player...

KK
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
3Dice aren't interested in affiliates - they have a uniquely CRAP affiliate program.


I have some money in my account - I'll try a withdrawal now & see how long it takes for a non US player...

KK
Was actually thinking exactly the same how it is for none US players. I dont have an account with 3dice anymore so cant test -
but will be interesting what your results are. Call me skeptical but 3dice reading this thread - could expedite your withdraw because
of this thread. Any other EU based players have recent withdraw history ?

Sad to see one of the great casinos fall from vast heights.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Call me skeptical but 3dice reading this thread - could expedite your withdraw because
of this thread.
You're right of course, I thought about that AFTER I had posted. :oops:

And the support were aware because I had to contact them & ask why I had to pay a $50 Rainy Day debt I didn't know I had!
(Looks like I used it in 2013 - but forgot since I haven't cashed out since then!)

Anyway, I got my $500 in 5 hours 20 minutes (to a web-wallet).

KK
 

weesie

Ueber Meister
Joined
Aug 26, 2010
Location
Old bag lady with a laptop
Ah yes! The good old USA!

When it comes to on-line gaming........ grrr!

But, I do think that most of 3Dice players are from the states.

When deposits and "creative deposits" are not happening, at least for several days, you can tell simply by looking at the "Zeit Graph" on their website.

I have seen many days where all the games are at the exact same level of "hotness"........

When they are like that, it seems to coincide with the exact same time that players are having issues depositing.

Today it is showing a huge variety of "heat" across the board.

So, people ARE playing right now anyway.
 

mjmetz

Dormant account
PABaccred
Joined
Feb 13, 2012
Location
United States
Lemme check my bank account right quick for my payout. Looks kinda low. Nothing there from 3dice.

Thanks to those of you that have commented on my patience and decorum or have been supportive. But we're about done with that phase for sure. I generally do my best to give the benefit of the doubt, I have problems and difficulties too sometimes. But I have my limits, and they have now been exceeded. Sometimes my calm and professionalism is perceived as a weakness, but that is a very big mistake. Out of general respect for this forum and its owner, mods, admins, etc I'll be discussing this thread with the powers that be before posting on this subject again.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Lemme check my bank account right quick for my payout. Looks kinda low. Nothing there from 3dice.

Thanks to those of you that have commented on my patience and decorum or have been supportive. But we're about done with that phase for sure. I generally do my best to give the benefit of the doubt, I have problems and difficulties too sometimes. But I have my limits, and they have now been exceeded. Sometimes my calm and professionalism is perceived as a weakness, but that is a very big mistake. Out of general respect for this forum and its owner, mods, admins, etc I'll be discussing this thread with the powers that be before posting on this subject again.
I hope that means you have decided to PAB. Bank transfers can take several days, I'd use the rest of the week to read the FAQ and put all your stuff together.
 

3Dice

I-Gaming Industry Representative
Joined
Feb 14, 2007
Location
-
mjmetz, I have tried to contact you by phone since Thursday evening, all throughout the weekend, and yesterday on Monday as well.

I even left one or two phone messages but didn't heard back from you - I do need your banking details.

Please note it is extremely easy to contact me via 3Dice players chat, as most days I stay logged in there. All you have to do is login, pm one of the reps and ask for me.

It seems my " payment plan" wording was cause for concern.

The OP has a rather large withdraw and should this be any other country but US, it wouldn't be an issue sending it all at once by bank wire. As it is, he is in US and we do need send it in smaller increments at a paced frame of time.

We wouldn't want it to attract unwarranted attention - hence the wording 'payment plan'.

As you know we're at the moment re-working the way we're processing for US players, that includes deposits and withdraw
options. I absolutely agree it can be frustrating for our US players and I apologize once more. Please know we're doing the absolute best to get things back to normal.

Neither of this affects players from other geographic areas.

E-wallet payments go out as usual, at least once or twice a day. They are usually paid in batches, one time in the morning and once later in the afternoon (weekends included).

Kind regards,
Anna
 

prindi

Senior Member
Joined
Feb 12, 2003
Location
Valencia, CA
Anna that sounds reassuring even to me. My question is this. Why did it take this long to even start paying him? He mentioned that he offered you many ways and options to pay him, and you even called him, but nothing was concrete and you couldn't say when it would happen.

At least I know now he will get paid. I know if you say that your trying to get this info from him its as good as done. But why? Why 2 months of this? Really, why????
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
@ Deeplay, i assumed you would figure i was playing there as per usual, and maybe i should have said i cashed out too very recently.

Now, one party says they are waiting and the other party confirmed it's indeed not too easy to ensure this payment arrives, without attracting unwarranted attention, and that unwarranted attention is the only reason i said the thread would be better off not existing or closed:)

Anna said above mjmetz is hard to reach, so now we have the old 1 vs 1 situation, so now either they come to a solution themselves soon, or mjmetz can indeed file a PAB, then things will be handled by MaxD.

I still have no doubt it will be solved.
 

weesie

Ueber Meister
Joined
Aug 26, 2010
Location
Old bag lady with a laptop
mjmetz,

It sounds to me like 3Dice IS, in fact, working with you or at least trying to.

To be fair, you need to at least come back to this thread and address 3Dices' last comment about their attempts to reach you.
 

nisosbar

Ueber Meister
PABnonaccred
Joined
Aug 28, 2009
Location
Right here
I have full faith in 3Dice, and while sometimes the cashier there gets a bit unstable, they always come around. If there were any question that they would not be back, I'm certain we would know here.

I don't subscribe to the ideas some are bantering here, that there are cash flow issues. Online gaming is popular worldwide, and while they haven't obviously had much in the way of deposits from US players, plenty of others elsewhere would be playing there. Their slots, as Diane stated, are streaky but when they are in the mood to pay, they really PAY. I've played other softwares (mostly in fun mode), and I do not see where other softwares have advantage over 3Dice.

Except for two things:

1) Lack of mobile play option; and

2) New slots have stopped being issued.

On #2, I like new games, but regardless, it's not that big of a deal to me - I love Tut, Slotronomicon and Stickshifter, and I could probably play these slots alone (plus some RTG), on a desert island. As it is, I generally focus my play on 3 or 4 slots only, per session.
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
mjmetz,

It sounds to me like 3Dice IS, in fact, working with you or at least trying to.

To be fair, you need to at least come back to this thread and address 3Dices' last comment about their attempts to reach you.
BUMP - waiting for mjmetz.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
BUMP - waiting for mjmetz.
The OP has a PAB on this issue in progress. He's said he's read the Pitch-A-Bitch FAQ so as you know that would mean no further posting from him on this subject until the PAB is resolved. I sincerely hope he respects the FAQ and will comply, I'd hate to see him scuttle the PAB process by violating the FAQ guidelines.
 

Trollet

Meister Member
Joined
Jan 16, 2005
Location
Sweden
Hi All!

I have been reading all of this and i just have to say one thing. I do not think this has anything with the casino it self to do. More the region you are in.
I been with 3Dice for 9 years now and never had a problem with any cashouts. I always had them within hours. Do i have to say that i don't live in that region :p

Im sure it will be taken care of the right way.

Have a great day everyone out there!

Trollet
 

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