Slow Pay 3dice - US players What's up with slow\no pay?

[dionysus]

Since I have been following this thread.

I have clicked the thank you button on comments that I thought DID contribute to the situation at hand.

I clicked "Thank you" to BOTH comments that questioned 3Dices' handling of this and CM members comments that I thought contributed important opinions in defense of the OP.

In doing this I have opened myself up to ridicule from a PLAYER from 3D.

In so far as to ask me if I am TRYING to get "blackballed" from the casino. (In a private message in casino chat)

Granted, this "player" cannot "blackball" me from 3Dice.

I have done nothing to warrant such action.

I had merely thanked people for their input, pro and con.

I like playing at 3Dice. I am there everyday.

And nine times out of ten, I am in real money play not tournaments.

I sincerely hope this "mess" (for lack of a better word) is cleared up soon.

So, I have removed ALL of my thanks to avoid any further repercussions

for merely appreciating all of your opinions and comments.

Thank you for reading.

I wouldn't stress it; if someone gets butt hurt by a mere thanks, that's their problem - I thank agreeing AND dissenting opinions, portions of a post but not its entirety, just for replying to me, etc. You arent obligaed to tick each part you or do not thank nor to answer to anyone why you thanked them. .

 

[weesie]

Thank you dionysus,

I feel that way too. But I don't need the hassle in the 3Dice chat just for thanking someone in the CM forum that THEY disagree with.

I like to have chat in the casino open because I can get a "live" timeline of which

slots are hitting at that moment.

So, I either quit going in chat or start using my "ignore player" option.

I will probably choose the later.

 

[BMWSTACK]

Since I have been following this thread.

I have clicked the thank you button on comments that I thought DID contribute to the situation at hand.

I clicked "Thank you" to BOTH comments that questioned 3Dices' handling of this and CM members comments that I thought contributed important opinions in defense of the OP.

In doing this I have opened myself up to ridicule from a PLAYER from 3D.

In so far as to ask me if I am TRYING to get "blackballed" from the casino. (In a private message in casino chat)

Granted, this "player" cannot "blackball" me from 3Dice.

I have done nothing to warrant such action.

I had merely thanked people for their input, pro and con.

I like playing at 3Dice. I am there everyday.

And nine times out of ten, I am in real money play not tournaments.

I sincerely hope this "mess" (for lack of a better word) is cleared up soon.

So, I have removed ALL of my thanks to avoid any further repercussions

for merely appreciating all of your opinions and comments.

Thank you for reading.

Complete derail over what

 

[Jasminebed]

mjmetz:

I believe you have already been more than patient with the casino.

I think it's time to PAB.

I've been a 3Dice player for many years. Only once did a experience a delay that was at their end, and it was down to not having sufficient funds in CAD, and they had to transfer some internally. It was a matter of days, not weeks.

Read the PAB FAQs, and don't post further about your issue while the PAB is ongoing.

 

[Kelly Jo]

Have you heard of a space bar? As in outer space where you might of come from?

Seriously though, what screenshots are you speaking of? The OP mentioned that he had that balance from his safe
and the rep on the phone created a wire along with the 7 grand he already had pending. Did I misread something here?

Where you looking for ALL of the video poker screenshots that made him climb to that figure that he had stashed away in his safe?

Have I heard of a space bar? As in outer space? No sir, I have not.
I do get that you have attempted to insult me. It's not a very good insult, imo.
In fact, I am feeling a bit embarrassed for you.

I am sorry for your confusion. Read my comment again!
You'll find more than the statement on winning SSs!

 

[The Dude]

Well, I don't know what to say. I have PMd Enzo no less than three times concerning this thread. No response. I've email their support and they did respond saying that they have been in contact with the player and that he will definitely be paid. They were also going to have Enzo check his CM inbox, but it seems this has not been done yet

I think that the accreditation for 3Dice has expired. We have been in this situation before, and sadly to say, this is the last time.

 

[Kelly Jo]

Oh you dont say

I do say! :smilewink:

 

[dionysus]

Rather sad - from actively responsive casino to little to no reponse.
I get the whole USA thing, I get keeping it close to the vest.
But that's not the CM way as I understand it...transparency is; at least, to an acceptable standard.
Accredited means responsive.

I also understand Enzo has a new little one, but seeing as we're all 18 and know storks don't spontaneously drop them at the doorstep, that means there's ample time to set someone up as the go-to.

Anyway, a fall from grace I guess.

 

[lotusch]

Sad,especially for USA players.
What is maybe most bothersome is that in this whole thread no one from 3Dice even cared commenting.
That,for me is a sign to really start avoiding this place.
If you have issues as a casino,fine we do understand, but let your loyal players at least know about it and have the decency to communicate with your customers.

Never played here myself (not my cup of tea slots) but seen them coming on board with raving comments and it really surprises me how bad things went at this place.

 

[dionysus]

Sad,especially for USA players.
What is maybe most bothersome is that in this whole thread no one from 3Dice even cared commenting.
That,for me is a sign to really start avoiding this place.
If you have issues as a casino,fine we do understand, but let your loyal players at least know about it and have the decency to communicate with your customers.

Never played here myself (not my cup of tea slots) but seen them coming on board with raving comments and it really surprises me how bad things went at this place.

Won't win any 3Dice friends saying this - but moreso (IMO), it's a disservice to Bryan, being a recipient of numerous accolades

 

[Tirilej]

Well, I don't know what to say. I have PMd Enzo no less than three times concerning this thread. No response. I've email their support and they did respond saying that they have been in contact with the player and that he will definitely be paid. They were also going to have Enzo check his CM inbox, but it seems this has not been done yet

I think that the accreditation for 3Dice has expired. We have been in this situation before, and sadly to say, this is the last time.

Anna was in reading this two hours after you posted it.

It seems they simply don't want to be accredited anymore, and what is sad is that they maybe could need the support from here when things aren't going so well for them. Instead they do the opposite.

 

[dionysus]

Anna was in reading this two hours after you posted it.

It seems they simply don't want to be accredited anymore, and what is sad is that they maybe could need the support from here when things aren't going so well for them. Instead they do the opposite.

It's a bad sign for all diligent affiliates

 

[prindi]

Its obvious they are out of money. Why come in here and make promises they can't keep? Probably will make them look worse than they do now.

I am shell shocked over this situation. I have always trusted 3Dice till the ends of the earth. I am really sad that this is happening. I don't play anywhere else and doubt I will find a casino with the terms and conditions that 3dice has. I have a problem with having to read a book on what games I can't play if I get a bonus and how big my bet has to be. I just don't have the patience for jumping through those type of hoops. Never had to even think or worry about that with 3D.

 

[rena35]

Thank you dionysus,

I feel that way too. But I don't need the hassle in the 3Dice chat just for thanking someone in the CM forum that THEY disagree with.

I like to have chat in the casino open because I can get a "live" timeline of which

slots are hitting at that moment.

So, I either quit going in chat or start using my "ignore player" option.

I will probably choose the later.

It would be very bad indeed if a thank you makes someone a target . When i read a post , i press thank you if i agree with some of what was said, if not all. Well, , back on the topic, call me an optimist but i think 3 dice will pull thru. I know it can get frustrating to win and have to wait so long. I am crossing my fingers. If 3 dice closes to the USA, i am taking an extended break from gaming . I just cannot imagine having to hope and wish each time i withdraw.

 

[LHofsdal]

This is just my 2 cents....

I believe the OP 100%. They have no reason to come in here after being a loyal player at 3dice for some time to try and discredit them. In my opinion, the OP has done everything they could on their own to try and resolve this, and I might add has been EXTREMELY patient throughout all of this. To me this shows they are trusting 3dice and is believing he will get paid just doesn't know when.

3dice has given no definite date as to when he will get paid, and by all means, this does give him the right to become concerned. His withdrawals totaled 7 grand and that is not chump change. After emailing and chatting with 3dice he was given vague answers to his concerns and again this does warrant some red flags flying at this point.

The OP came in and started this thread, and within a day 3dice contacted him. And again, was given the same vague answers and the OP decided that he should take out everything he had won. Can't say I blame him on this because when your waiting 2 months for 7 grand with no definite answers I don't think he wanted to take the chance of waiting on 35 grand.

Members have stated that the CSR's have read this thread under a different name but yet nothing has been done to get this player his money. Nor has anyone from 3dice come in and try to give any type of explanation as to why this is happening. Bryan himself has contacted them and still nothing. That should make each and everyone of us become VERY CONCERNED!

If it is the case of cash flow issues, it would make sense for the OP to have 3dice lock up this withdrawal so it can not be played back and in 3dice's best interest to send the OP something each week. The OP may not get it all in 1 lump sum but atleast they are showing good faith as to paying this player. Sending something is better then all this speculation and might ease everyone's concern about it. But in all honesty, I have read posts where some players have lost over 5 grand in less then a week and have read this on more than 1 occasion. So they should be able to send something to the OP. Granted 3dice isn't as big as other establishments as 32Red, or Club World group but they should have a back up plan, which doesn't seem to be the case here.

Someone posted about Brokers at 3dice, as 3dice my not have seen any monies because this could come from someone's winnings and such. But eventually 3dice will see that money as we all know how hard it is to win there so when someone loses that money from a Broker, 3dice has gained it.

For a long time I was a 3dice superfan, and would defend them to no end. But I am not blind and can see things changing and not for the better. Now, many 3dice supporters may not like what I have said, and that is ok. Because I don't candy coat things and call it as I see it and what I am seeing here isn't so pretty.

All the best,
LH

 

[3Dice]

Hi Everyone,

We apologize for not replying this thread sooner.

Please note that we are in constant communication with the player.

I absolutely understand the fact that mjmetz is upset over this particular payment being delayed.

3Dice has always paid its winners and will continue to do so in the future.

We are currently working on a payment plan that will hopefully prove satisfactory for all involved parties.

Best regards,
Anna

 

[shewoff]

Rather sad - from actively responsive casino to little to no reponse.
I get the whole USA thing, I get keeping it close to the vest.
But that's not the CM way as I understand it...transparency is; at least, to an acceptable standard.
Accredited means responsive.

I also understand Enzo has a new little one, but seeing as we're all 18 and know storks don't spontaneously drop them at the doorstep, that means there's ample time to set someone up as the go-to.

Anyway, a fall from grace I guess.

I have been watching this thread since the start and I,am glad that there is a end in sight? We Hope? The OP has been very understanding as I see it, and any further wait is just not understandable. I feel that the response from Anna will be the end of it I hope and maybe they will learn a lesson from this? Perhaps Accredited listing is worth it,s weight in gold. That has been proven and It look,s like a new view of 3Dice is coming? Peace Out! Out Of The Mist! shewoff​

 

[secret2]

Sorry to say, but for me the reply from Anna does not make me feel better for the future of 3 Dice; nothing was said about the improvement for USA depositing players.
It is about attempting to pay the OP the amount owed (which is cool). I know they have integrity.

 

[3Dice]

Sorry to say, but for me the reply from Anna does not make me feel better for the future of 3 Dice; nothing was said about the improvement for USA depositing players.
It is about attempting to pay the OP the amount owed (which is cool). I know they have integrity.

We are in fact working on bringing new deposit options to the cashier for our US players.

These things do take time some time to setup, therefore we're counting and appreciate your patience with us.

I do hope to have some good news for you soon!

Best regards,
Anna

 

[dunover]

The words 'payment plan' here worry me immensely.

 

[incrediblestuff]

What a lot of you seem to miss is that were talking about a certain region here..its not so much a payment plan as in "low on funds" or whatever, or at least that's my opinion, this only seems like an issue, since were talking a big sum, and If you don't know how they have been handling their payments then you shouldn't really be here making a fuss. Also my opinion.

3Dice is a very solid Casino i.m.o, and they are catering to all the customers they have w/o hassle.
Only with all the issues in this certain region, there are hiccups, and that they haven't been as responsive as they used to be... o.k. - i get it, it may look like a bad sign, but i'm sure it isn't.

If it turns out i'm wrong, i would not only be highly surprised, but also willing to eat my words, until then, id like to see this thread closed

If the player would be so kind to respond and confirm that he/she is indeed being served, then that would be great. If no, i still think he /she will get paid.

Don't forget that 3Dice only has trouble sometimes with these regional payments, because they were so nice, to really go out of their way and have provided as one of the very few, a place to be entertained for the players from that region! If mjmetz is indeed a long term player, he/she should know that too.

Anyway, my opinion, and i'd say put a cork in it, or pab, or solve things in private as they seem to be doing now..

 

[Deeplay]

The words 'payment plan' here worry me immensely.

I concur - I hope they do the right thing here and pay the OP what is owed. At least they have made some kind of statement.

Such a shame to see what was one of the most inventive and original stand out from the crowd casinos now faced with such issues.

I hope they can turn it around ... but I have seen this kind of thing in my line or work (not gambling ) and alarm bells ring for sure!

 

[Deeplay]

If it turns out im wrong, i would not only be highly surprised, but also willing to eat my words, until then, id like to see this thread closed

#
Why on earth close this thread ?? With still no resolution. Sure if it was a pab but its on going

I think the community here as a right to know whats going on! This thread defo needs to be kept open!

3DICE have had numerous chances to step in much earlier in this thread and did not until now. So no dont agree at all.

 

[secret2]

I agree and I am hopefully not 'so green' that we will get that reason as to what is going on.

 

[gagamel]

There are some points to talk about:

1.: A casino who was being famous to talk with their customers is now silent like a stone.

2.: AFAIK they knew about this thread from the beginning and they needed a lot of days to answer.

3.: Since 2012 no new games.

Leads to 4: The games are so tight that you have to be a very happy one to cash out big. And then you are in troubles. With other words these guys take your money but they have an issue to give it back to their olayers.

I asked my friends today who play online and none of them heard anything about 3dice, they are all in Switzerland or Germany. And I would never heard anything about them when not being a part of CM.

So I have to say: 3dice is a casino I don`t trust anymore. AFAIK they have their HQ in Belgium, but that is just for your information.

 

[Diane]

This is just my 2 cents....

I believe the OP 100%. They have no reason to come in here after being a loyal player at 3dice for some time to try and discredit them. In my opinion, the OP has done everything they could on their own to try and resolve this, and I might add has been EXTREMELY patient throughout all of this. To me this shows they are trusting 3dice and is believing he will get paid just doesn't know when.

3dice has given no definite date as to when he will get paid, and by all means, this does give him the right to become concerned. His withdrawals totaled 7 grand and that is not chump change. After emailing and chatting with 3dice he was given vague answers to his concerns and again this does warrant some red flags flying at this point.

The OP came in and started this thread, and within a day 3dice contacted him. And again, was given the same vague answers and the OP decided that he should take out everything he had won. Can't say I blame him on this because when your waiting 2 months for 7 grand with no definite answers I don't think he wanted to take the chance of waiting on 35 grand.

Members have stated that the CSR's have read this thread under a different name but yet nothing has been done to get this player his money. Nor has anyone from 3dice come in and try to give any type of explanation as to why this is happening. Bryan himself has contacted them and still nothing. That should make each and everyone of us become VERY CONCERNED!

If it is the case of cash flow issues, it would make sense for the OP to have 3dice lock up this withdrawal so it can not be played back and in 3dice's best interest to send the OP something each week. The OP may not get it all in 1 lump sum but atleast they are showing good faith as to paying this player. Sending something is better then all this speculation and might ease everyone's concern about it. But in all honesty, I have read posts where some players have lost over 5 grand in less then a week and have read this on more than 1 occasion. So they should be able to send something to the OP. Granted 3dice isn't as big as other establishments as 32Red, or Club World group but they should have a back up plan, which doesn't seem to be the case here.

Someone posted about Brokers at 3dice, as 3dice my not have seen any monies because this could come from someone's winnings and such. But eventually 3dice will see that money as we all know how hard it is to win there so when someone loses that money from a Broker, 3dice has gained it.

For a long time I was a 3dice superfan, and would defend them to no end. But I am not blind and can see things changing and not for the better. Now, many 3dice supporters may not like what I have said, and that is ok. Because I don't candy coat things and call it as I see it and what I am seeing here isn't so pretty.

All the best,
LH

LH,
I respect your opinion.

My experience has been solid with 3Dice, and I remain committed to their site, despite the difficulties in depositing that drag on. I do believe the OP and I believe that 3Dice is working hard to fix it for us in the USA.

It's just a hard thing all around. 3Dice has such unusual features, that I love it and the chat so much.

Call me naive, but I do believe it will be fixed.

Diane

 

[Diane]

Hi Everyone,

We apologize for not replying this thread sooner.

Please note that we are in constant communication with the player.

I absolutely understand the fact that mjmetz is upset over this particular payment being delayed.

3Dice has always paid its winners and will continue to do so in the future.

We are currently working on a payment plan that will hopefully prove satisfactory for all involved parties.

Best regards,
Anna

Anna,
Thanks so much for responding to this thread. Please continue to keep us informed, since NO news is concerning to some players.

Diane

 

[chuchu59]

Hi Everyone,

We apologize for not replying this thread sooner.

Please note that we are in constant communication with the player.

I absolutely understand the fact that mjmetz is upset over this particular payment being delayed.

3Dice has always paid its winners and will continue to do so in the future.

We are currently working on a payment plan that will hopefully prove satisfactory for all involved parties.

Best regards,
Anna

Hi Anna,

Its great to hear you are in constant communication with the player. Several years ago I was happy to hear 3Dice was able to get a way to pay USA players when outfits like Club World had difficulties in doing so. I do hope it is something to do with difficulties in paying a US player now than an inability to pay. That said, the term 'payment plan' worries me a bit. Hopefully its not payment by instalments over a few thousand bucks.

 

[LHofsdal]

LH,
I respect your opinion.

My experience has been solid with 3Dice, and I remain committed to their site, despite the difficulties in depositing that drag on. I do believe the OP and I believe that 3Dice is working hard to fix it for us in the USA.

It's just a hard thing all around. 3Dice has such unusual features, that I love it and the chat so much.

Call me naive, but I do believe it will be fixed.

Diane

Hey Diane-

I understand you 100%. And I also respect your opinion and everyone's else that has commented in this thread. That is what makes this forum so great, we all have our opinions and can respect others.

You are right, it is a hard thing all around, and I am happy that Anna did come in and comment on the situation. It gives me hope that 3dice is trying everything they can to get this player paid. It may have taken a little time, but we now know that they aren't ignoring (for lack of a better term) this thread. I think I can live with term "payment plan", as many other casinos do have weekly limits as long as this plan is ok with the OP. But in all honesty, a payment plan is better then no plan, or estimated date the player will receive their winnings.

Again just my 2 cents

LH

 

[EbeeDog]

A few word about Anna

I've just got to say this.

First a disclaimer: I have not played at 3dice for about two years. I opted out when I took a break from i-gaming. Some of you players will remember me by my user name of "Hank."

That being said, I used to have many conversations with Anna, both casino related and personal. She could joke around and yuk-yuk it up with the best, but when it came to money she was dead-ass serious and painfully professional. I cannot believe she will stand by and let this matter lie.

I honestly think that in the end, she would pay, at least in part, out of her own pocket. She has that kind of integrity. She oozed it, man.

I realize that is an extraordinary statement to make and I thought long and hard before posting here.

Mjmetz, that is a terrible hot seat you're in. I commend you, as others have, on not going bat-shit. Try to stay the course. If Anna came in here and said she's going to deal with it, she will - one way or another, but she will not be bullied. She is an extremely cool cucumber and will not make off-the-cuff promises or pithy statements.

Just try to maintain that cool of yours and let her do her thing. Again, unless she had me completely hoodwinked, she will make it right.

*words

 

[petro]

Hell has frozen over

I noticed 3Dice were removed from the accredited casino section. They were on it the other day.
And I guess they wont be back on it any time soon; or ever! :icon_twis



Through speculation the reasons for the trouble become pretty clear:

A. The guy won the money unfairly.
Anna wouldn't have agreed to pay him in instalments if that were true.

B. For whatever reason they just don't like Casinomeister and they want to break their ties with the forum.
There are much easier ways to go about it than slow-paying someone, if they wanted to break ties.

C. Due to the guy's location, they are having trouble getting the money to him.
They seem to have little/no problem paying other US players. No one but OP is complaining about not getting paid.

D. Because of the size of the guy's win, they are having trouble sending it.
If they needed to send the money in smaller amounts they've had more than enough time to do it. Over 2 months if I'm not mistaken.

E. They are having financial difficulties.
...

I see Anna's name being brought up, but the person largely responsible is Enzo since he is the manager.
The only question I have is; was it due to Enzo's negligence or was it due to reasons beyond his control? If I had to guess, you know which one I would choose.

 

[mjmetz]

I'll make this short as my time to do so is limited.

I'm encouraged to see Anna is in here and posting, I don't have any kind of personal issues with her or any 3dice employees, the action of the overall company is what it relevant, in my opinion in company complaints, that's why I have striven to keep personalities (names) out of my postings. She's in here now, so I don't have a real issue referencing her more specifically. I was aware of possible issues with the casino rep account here, I don't like to reference people who can't respond, and the actions of a person employed by a company are not always driven by their personal wishes or values, as everyone that has ever been employed knows.

In general, sure I'm upset, but I'm not trashing 3dice all over the intertube nor making inflammatory statements, true or false. I've posted a single forum thread. In the 8 years I've gambled with them, 99% of my experience has been positive, the urgency of this trouble is the 1% issue has a 5 figure total payout attached to it now and payment is long delayed on at least the first several chunks.

I've received communication from Anna regarding a probable beginning to processing my payout checks\payments late this week. That's not a payout schedule with amounts and dates, but I've proposed a rough one I would consider acceptable which I communicated this weekend, and while that isn't my explicit desire, I'm waiting for a response to that. As to the reasons for the money not being disbursed as a single payment, I won't discuss that in a public thread.

On the comments about closing the thread, that doesn't make any sense to me as the general warning doesn't seem refuted to me, it seems that there are still unresolved issues with deposit\payout processing for the US. I don't intend to close it, or indicate that this issue is resolved at this time, but others with powers beyond my control may see things differently. As I've stated and restated, read the OP. Part of my reason for posting here is an intent to help others avoid similar issues and have the best online gaming experience. I think that's what Casinomeister is about.

Some of you do post things in here that seem to me indicative of your desire to suppress negative verified complaints about 3dice, for whatever reason. I'll let you talk to your own conscience about that, but it seems to contrast with the expressed spirit of this forum in general. I personally like to see all commentary about a company, positive and negative when I am deciding who to do business with. I usually SUSPECT manipulation if I see NO negative comments about a long-established company, frankly.

So, there's the update. I think I've addressed most of the new posts I wished to and must move on with my busy day. I hope it is a good one, and I wish you all the same.

 

[incrediblestuff]

Fair enough, if you meant my comment, it's not so much that i wish to see the thread closed, but i just don't like to see all the speculation that is occurring because of it, and i feel the issue is not really relevant to players outside the U.S., and this thread may have been better placed in the America the Beautiful section, but of course the title reflects that too.

I do hope you will get payed what you are owed, and i also hope to see 3Dice return to the forum soon, although i can imagine some of the older Accredited Casino's are losing their interest, as the face of the player community has changed a lot, and not a week goes by without a complaint, that would have been a laughing matter not too many years ago. Not referring to this one of course

Sorry if i gave the impression i was unwilling to accept critique on 3Dice, i am, but i am also very fond of this Casino, so i do speak out my thoughts whenever i feel the urge. After all, they are one of the few Casino's out there i consider "family".

 

[Diane]

Matt,
You have done an outstanding job of speaking clearly and eloquently on this matter without it becoming a flaming, ranting diatribe. That is commendable as you wait for your money. I have had 5 figure payouts in the past, but not recently and not as large as yours. However, I can say that for my 5 figure payouts, they always came up with a way to get me paid and in the usual reasonable time frame. I cannot speak to your delay, other than I have never experienced it going that long.

As a fellow US based player, admittedly there are challenges right now at 3Dice, but I have no serious concerns. Call me naive, but having played there for several years, they have never failed me yet. The deposit mess is a hassle, but I do believe they are working hard on it. Between the players we have figured out creative ways to keep playing as 3Dice keeps tackling how to work this problem out. Yes, I am a VIP player there, but so are many others here on CM, Anna and the other support staff work incredibly hard to make it a good experience for us with what they have to work with. I have had very little contact with Enzo, but then I have not needed to contact him directly. Anna and the rest take care of what I need and do it pleasantly and quickly.

In regards to your statement about "desire to suppress negative verified complaints about 3dice, for whatever reason" - or your suspicion of possible manipulation. I can tell you clearly that is NOT the case with me. I 'shill' for no one and have no motives other than to share my experiences and learn from others and the tremendous resources available within CM. I speak only of my personal experience and my opinions only. I have not been asked to make positive statements about them. These are my words and my experiences. They will be judged on their own merits and in my eyes, I like them and continue to play there each and every day.

I sincerely believe you will be paid all that you are owed, simply because that is what they have always done for me. Without fail.

FWIW,
Diane

I'll make this short as my time to do so is limited.

I'm encouraged to see Anna is in here and posting, I don't have any kind of personal issues with her or any 3dice employees, the action of the overall company is what it relevant, in my opinion in company complaints, that's why I have striven to keep personalities (names) out of my postings. She's in here now, so I don't have a real issue referencing her more specifically. I was aware of possible issues with the casino rep account here, I don't like to reference people who can't respond, and the actions of a person employed by a company are not always driven by their personal wishes or values, as everyone that has ever been employed knows.

In general, sure I'm upset, but I'm not trashing 3dice all over the intertube nor making inflammatory statements, true or false. I've posted a single forum thread. In the 8 years I've gambled with them, 99% of my experience has been positive, the urgency of this trouble is the 1% issue has a 5 figure total payout attached to it now and payment is long delayed on at least the first several chunks.

I've received communication from Anna regarding a probable beginning to processing my payout checks\payments late this week. That's not a payout schedule with amounts and dates, but I've proposed a rough one I would consider acceptable which I communicated this weekend, and while that isn't my explicit desire, I'm waiting for a response to that. As to the reasons for the money not being disbursed as a single payment, I won't discuss that in a public thread.

On the comments about closing the thread, that doesn't make any sense to me as the general warning doesn't seem refuted to me, it seems that there are still unresolved issues with deposit\payout processing for the US. I don't intend to close it, or indicate that this issue is resolved at this time, but others with powers beyond my control may see things differently. As I've stated and restated, read the OP. Part of my reason for posting here is an intent to help others avoid similar issues and have the best online gaming experience. I think that's what Casinomeister is about.

Some of you do post things in here that seem to me indicative of your desire to suppress negative verified complaints about 3dice, for whatever reason. I'll let you talk to your own conscience about that, but it seems to contrast with the expressed spirit of this forum in general. I personally like to see all commentary about a company, positive and negative when I am deciding who to do business with. I usually SUSPECT manipulation if I see NO negative comments about a long-established company, frankly.

So, there's the update. I think I've addressed most of the new posts I wished to and must move on with my busy day. I hope it is a good one, and I wish you all the same.

 

[jetset]

Like others, I admire jmetz's personal discipline and eloquence in this matter - these delays and the lack of firm commitments from 3dice must be very frustrating.

My personal perception is that there's a lot more going on behind the doors of this online casino than is being revealed by its management/employees.

The uncharacteristic indecisiveness, slow-pay and poor communication, and that worrying phrase "payment plan" over a five-figure sum will inevitably trigger speculation about the owners' financial position, and imo need to be clarified.

 

[dunover]

Fair enough, if you meant my comment, it's not so much that i wish to see the thread closed, but i just don't like to see all the speculation that is occurring because of it, and i feel the issue is not really relevant to players outside the U.S., and this thread may have been better placed in the America the Beautiful section, but of course the title reflects that too.

I do hope you will get payed what you are owed, and i also hope to see 3Dice return to the forum soon, although i can imagine some of the older Accredited Casino's are losing their interest, as the face of the player community has changed a lot, and not a week goes by without a complaint, that would have been a laughing matter not too many years ago. Not referring to this one of course

Sorry if i gave the impression i was unwilling to accept critique on 3Dice, i am, but i am also very fond of this Casino, so i do speak out my thoughts whenever i feel the urge. After all, they are one of the few Casino's out there i consider "family".

Fair enough, but this is the second bout of problems recently. Firstly, in this very thread we had the lack of communication and AWOL situation of the rep(s). Enzo made a brief appearance and all seemed rosy in the garden. In that first bout I was like yourself, saying this site is/was one of the best around and be patient etc. In other words, I didn't want to see the torches and pitchforks raised prematurely.

So Bryan didn't act because Enzo reappeared. Unfortunately this time around it seems pretty obvious that there are quite serious issues there so Bryan has dropped them in the reservation having run out of patience.

Now we have a large winner, if I recall correctly he has won 3x what Diane won with her large Ice Queen win - he has been kept waiting for ANY payment far too long. Therefore the alarm bells are ringing out loud for me.

I do believe in their intent to pay, but how and when will they pay? So I have to agree that if I were a player there I would be having doubts too.

I believe 'wait and see' would be the correct way forward here. As I said previously the 3Dice casino is the best designed and most imaginative download client I have ever seen, albeit limited in game choice (which may now be an indicator of issues as there has been a distinct lack of development for a while) so it would be a shame, especially for US players, if these problems became terminal.

 

[KasinoKing]

It's a bad sign for all diligent affiliates

3Dice aren't interested in affiliates - they have a uniquely CRAP affiliate program.

If they had been "affiliate friendly" I reckon they would be a MASSIVE player in the market by now.
I can only assume they prefer to stay small-ish.
Can't understand that myself, but hey - I don't have to run the casino!

I've been an on & off player there since 2007 and they did USED to be great. But these payment issues which seem to have been going on for more than a year now are a serious cause for concern. We don't see many complaints about other USA facing casinos - if they can handle the US payment issue, why can't 3Dice???

I have some money in my account - I'll try a withdrawal now & see how long it takes for a non US player...

KK

 

[Deeplay]

3Dice aren't interested in affiliates - they have a uniquely CRAP affiliate program.


I have some money in my account - I'll try a withdrawal now & see how long it takes for a non US player...

KK

Was actually thinking exactly the same how it is for none US players. I dont have an account with 3dice anymore so cant test -
but will be interesting what your results are. Call me skeptical but 3dice reading this thread - could expedite your withdraw because
of this thread. Any other EU based players have recent withdraw history ?

Sad to see one of the great casinos fall from vast heights.

 

[KasinoKing]

Call me skeptical but 3dice reading this thread - could expedite your withdraw because
of this thread.

You're right of course, I thought about that AFTER I had posted.

And the support were aware because I had to contact them & ask why I had to pay a $50 Rainy Day debt I didn't know I had!
(Looks like I used it in 2013 - but forgot since I haven't cashed out since then!)

Anyway, I got my $500 in 5 hours 20 minutes (to a web-wallet).

KK

 

[weesie]

Ah yes! The good old USA!

When it comes to on-line gaming........ grrr!

But, I do think that most of 3Dice players are from the states.

When deposits and "creative deposits" are not happening, at least for several days, you can tell simply by looking at the "Zeit Graph" on their website.

I have seen many days where all the games are at the exact same level of "hotness"........

When they are like that, it seems to coincide with the exact same time that players are having issues depositing.

Today it is showing a huge variety of "heat" across the board.

So, people ARE playing right now anyway.

 

[mjmetz]

Lemme check my bank account right quick for my payout. Looks kinda low. Nothing there from 3dice.

Thanks to those of you that have commented on my patience and decorum or have been supportive. But we're about done with that phase for sure. I generally do my best to give the benefit of the doubt, I have problems and difficulties too sometimes. But I have my limits, and they have now been exceeded. Sometimes my calm and professionalism is perceived as a weakness, but that is a very big mistake. Out of general respect for this forum and its owner, mods, admins, etc I'll be discussing this thread with the powers that be before posting on this subject again.

 

[Jasminebed]

Lemme check my bank account right quick for my payout. Looks kinda low. Nothing there from 3dice.

Thanks to those of you that have commented on my patience and decorum or have been supportive. But we're about done with that phase for sure. I generally do my best to give the benefit of the doubt, I have problems and difficulties too sometimes. But I have my limits, and they have now been exceeded. Sometimes my calm and professionalism is perceived as a weakness, but that is a very big mistake. Out of general respect for this forum and its owner, mods, admins, etc I'll be discussing this thread with the powers that be before posting on this subject again.

I hope that means you have decided to PAB. Bank transfers can take several days, I'd use the rest of the week to read the FAQ and put all your stuff together.

 

[3Dice]

mjmetz, I have tried to contact you by phone since Thursday evening, all throughout the weekend, and yesterday on Monday as well.

I even left one or two phone messages but didn't heard back from you - I do need your banking details.

Please note it is extremely easy to contact me via 3Dice players chat, as most days I stay logged in there. All you have to do is login, pm one of the reps and ask for me.

It seems my " payment plan" wording was cause for concern.

The OP has a rather large withdraw and should this be any other country but US, it wouldn't be an issue sending it all at once by bank wire. As it is, he is in US and we do need send it in smaller increments at a paced frame of time.

We wouldn't want it to attract unwarranted attention - hence the wording 'payment plan'.

As you know we're at the moment re-working the way we're processing for US players, that includes deposits and withdraw
options. I absolutely agree it can be frustrating for our US players and I apologize once more. Please know we're doing the absolute best to get things back to normal.

Neither of this affects players from other geographic areas.

E-wallet payments go out as usual, at least once or twice a day. They are usually paid in batches, one time in the morning and once later in the afternoon (weekends included).

Kind regards,
Anna

 

[prindi]

Anna that sounds reassuring even to me. My question is this. Why did it take this long to even start paying him? He mentioned that he offered you many ways and options to pay him, and you even called him, but nothing was concrete and you couldn't say when it would happen.

At least I know now he will get paid. I know if you say that your trying to get this info from him its as good as done. But why? Why 2 months of this? Really, why????

 

[incrediblestuff]

@ Deeplay, i assumed you would figure i was playing there as per usual, and maybe i should have said i cashed out too very recently.

Now, one party says they are waiting and the other party confirmed it's indeed not too easy to ensure this payment arrives, without attracting unwarranted attention, and that unwarranted attention is the only reason i said the thread would be better off not existing or closed

Anna said above mjmetz is hard to reach, so now we have the old 1 vs 1 situation, so now either they come to a solution themselves soon, or mjmetz can indeed file a PAB, then things will be handled by MaxD.

I still have no doubt it will be solved.

 

[weesie]

mjmetz,

It sounds to me like 3Dice IS, in fact, working with you or at least trying to.

To be fair, you need to at least come back to this thread and address 3Dices' last comment about their attempts to reach you.

 

[nisosbar]

I have full faith in 3Dice, and while sometimes the cashier there gets a bit unstable, they always come around. If there were any question that they would not be back, I'm certain we would know here.

I don't subscribe to the ideas some are bantering here, that there are cash flow issues. Online gaming is popular worldwide, and while they haven't obviously had much in the way of deposits from US players, plenty of others elsewhere would be playing there. Their slots, as Diane stated, are streaky but when they are in the mood to pay, they really PAY. I've played other softwares (mostly in fun mode), and I do not see where other softwares have advantage over 3Dice.

Except for two things:

1) Lack of mobile play option; and

2) New slots have stopped being issued.

On #2, I like new games, but regardless, it's not that big of a deal to me - I love Tut, Slotronomicon and Stickshifter, and I could probably play these slots alone (plus some RTG), on a desert island. As it is, I generally focus my play on 3 or 4 slots only, per session.

 

[jetset]

mjmetz,

It sounds to me like 3Dice IS, in fact, working with you or at least trying to.

To be fair, you need to at least come back to this thread and address 3Dices' last comment about their attempts to reach you.

BUMP - waiting for mjmetz.

 

[maxd]

BUMP - waiting for mjmetz.

The OP has a PAB on this issue in progress. He's said he's read the Pitch-A-Bitch FAQ so as you know that would mean no further posting from him on this subject until the PAB is resolved. I sincerely hope he respects the FAQ and will comply, I'd hate to see him scuttle the PAB process by violating the FAQ guidelines.

 

[Trollet]

Hi All!

I have been reading all of this and i just have to say one thing. I do not think this has anything with the casino it self to do. More the region you are in.
I been with 3Dice for 9 years now and never had a problem with any cashouts. I always had them within hours. Do i have to say that i don't live in that region

Im sure it will be taken care of the right way.

Have a great day everyone out there!

Trollet