Slow Pay 3dice - US players What's up with slow\no pay?

[weesie]

Hi again,

I am following your case.

Curious,

Have you filed a formal PAB yet?

 

[naththo]

I have feeling Casinomeister admin might be interested in investigating the matter, even if you don't have to PAB it. They would be curious what is the goes with 3Dice, if this has changed a lot since they started accredited. They need to look into it and what went wrong with their system (3Dice system) and find out if anything has changed, then it is ultimately 3Dice responsibility to inform the Casinomeister if there is any change. But since your an USA player I am aware of your difficult with transaction. So something is up with this. Its good you keep it cool and not get too cranky but you have rights to be worry about it. If you are not satisfied with anything else that and that covers anything not resolved then is good time to PAB but remember follow the PAB rules and do not post to any forum about 3Dice until PAB is completed.

But am I suppose to think that large withdrawal of like $35k would take longer than usual?

 

[Kelly Jo]

I'm not a darned bit sure I agree with the circumstance that every honest players circumstance is different, at all. I understand it's hard to get money into the US from gambling sites now, but as an offshore gambling site that allows US players (only legacy now apparently) they have an obligation to pay according to their stated policies. Approved in two days and there's a rough statement that it might take a week or ten days to get your payout in the US.

While I was speaking to the rep on the phone the other day we also discussed my safe balance, which I wanted moved to a payout so that it was ready to go. This was done, and we talked for a while, and there was absolutely no indication given that the problem was on anything but their end. That's fine, but you can't just have 1 option in business, you need a reasonable plan B to keep your customers happy for payouts and deposits if you have this kind of activity occurring, that seems obvious. Other sites manage pretty well in comparison now, though it used to be harder.

I really appreciate not being bashed here because I don't post much. I think I'm doing a fantastic job holding my temper.

To give everyone a better idea of the magnitude of how pissed I might be, but am trying to be calm about, here's a screenshot of what I am NOW actually owed and have not received, starting Jan 7 2016 request.

Old Attachment (Invalid)

For those of you that have asked, I am user_6872, my real name is Matt, and I will gladly share my internet email address if you will PM me a request for it.

I appreciate everyone's responses.

Okay. After seeing this SS, there are a few things that make me pause, OP. Where are the WINNING SS? What games were played? I have to say that this new amount has me puzzled since there is rarely a time that a player wins this rather significant amount at 3Dice --and we players are not aware? We don't miss much is all I'm saying. You have not made Ziets? You are not in any rankings? There is no chat history between you and the reps? Can you verify any of this with email communications? I admit, I have never had this level or amount of W/Ds pending but it seems odd that there is no history in between W/Ds in your cashier. There should be movement of funds between your safe and your player account. I am not accusing you of anything, I am merely asking simple questions.

 

[labeled]

Okay. After seeing this SS, there are a few things that make me pause, OP. Where are the WINNING SS? What games were played? I have to say that this new amount has me puzzled since there is rarely a time that a player wins this rather significant amount at 3Dice --and we players are not aware? We don't miss much is all I'm saying. You have not made Ziets? You are not in any rankings? There is no chat history between you and the reps? Can you verify any of this with email communications? I admit, I have never had this level or amount of W/Ds pending but it seems odd that there is no history in between W/Ds in your cashier. There should be movement of funds between your safe and your player account. I am not accusing you of anything, I am merely asking simple questions.

Blackjack, poker or other table games wouldn't show on the zeitgeist, just a more general RTP, right? And remember, this is now months ago, not 10 days. Also, if he didn't move money to the safe, why would there be any transfer? I frequently get up, move money over to W/D, and keep playing with an existing balance. If I'm up again, I withdraw again rather than cancel the 1st wd and consolidate them, because that slows the wd process down IME. I have played with them for many years, but haven't ever - once - used the chat feature, it's just not my deal. And in short, you ARE implying this is somehow on him. But one look at his accumulated loyalty points tells you he was playing quite a bit.

The issue here is that no one from 3Dice is responding, or even reading, this thread, though they've alerted to it. That's not cool. Mixed with the inability for other players to deposit, it seems logical to infer that they're having issues with cashflow and processors, and yet again, they say nothing on the forum.

 

[Tirilej]

The issue here is that no one from 3Dice is responding, or even reading, this thread, though they've alerted to it. That's not cool. Mixed with the inability for other players to deposit, it seems logical to infer that they're having issues with cashflow and processors, and yet again, they say nothing on the forum.

They have been following this from the start until today, but it's not an official rep so can't respond.
They did call him though.

Enzo did make a post one month ago and assured everyone that he was doing all he could to try and solve the issues with payment.
Maybe he could come in every week and tell that he's trying to solve the issue, but I don't know what good it would do.

I don't play there. Just wanted to update with what I know and I hope the OP will be paid soon.

 

[Kelly Jo]

Blackjack, poker or other table games wouldn't show on the zeitgeist, just a more general RTP, right? And remember, this is now months ago, not 10 days. Also, if he didn't move money to the safe, why would there be any transfer? I frequently get up, move money over to W/D, and keep playing with an existing balance. If I'm up again, I withdraw again rather than cancel the 1st wd and consolidate them, because that slows the wd process down IME. I have played with them for many years, but haven't ever - once - used the chat feature, it's just not my deal. And in short, you ARE implying this is somehow on him. But one look at his accumulated loyalty points tells you he was playing quite a bit.

The issue here is that no one from 3Dice is responding, or even reading, this thread, though they've alerted to it. That's not cool. Mixed with the inability for other players to deposit, it seems logical to infer that they're having issues with cashflow and processors, and yet again, they say nothing on the forum.

Ha! Logical inference....

This thread was posted on March 2nd. In his original post, OP stated that he was waiting on 7k. The SS shows a new W/D on March 3 of 35k. So, no. This is not months ago. This is days ago. You could say right here that it would be logical to infer that OP was not in his right mind to continue playing at a casino that has not paid him. Right? I think I will pass on the logical inferences and stick with my questions. I asked about the games that were played for the very factors that you pointed out. (--.Rankings, RTP, and Ziets etc. I am sure I was clear on this.) Regarding the chat question, I was referring to Live Chat with a Casino Rep. I inquired about this and emails as a way for OP to further validate this situation. There is no implication whatsoever in my questions.


EDIT: Also.... I do not see the fees associated with the Bank Wire in the SS of OP's cashier page. I am not saying that this SS is fake. I am saying that this SS does not include details that are listed when I make a W/D.

 

[prindi]

Ha! Logical inference....


EDIT: Also.... I do not see the fees associated with the Bank Wire in the SS of OP's cashier page. I am not saying that this SS is fake. I am saying that this SS does not include details that are listed when I make a W/D.

I have never had a fee associated with a bank wire.

 

[labeled]

OK, so does anyone else think it's odd that 3Dice would release their live support chat records (with regards to this situation, or ANY situation) to an unrelated party who happens to post on Casinomeister? One of the things one looks for in finding a safe place to play is discretion, isn't it? Having had several nice (for me, not nearly as nice as what we're talking about here!) withdrawals I TRUST 3Dice unequivocally, but this is messed up and the only reason why I'm commenting after a year or two of never having to comment about anything; know why? Because I play exclusively at 3Dice and Slots.lv, both outfits that have proven trustworthy. But because I "like" them doesn't mean they can't go south, unfortunately. Given that I haven't been able to deposit in the last few weeks (even though, seriously annoyingly, some Americans apparently can, daily) REALLY doesn't help my trust issues.

The lack of communication, even if it's just to reach out and say "Hey, we hear you, we're looking into this," to the rest of the community is pretty dismal. When you're talking about someone saying they haven't received thousands of dollars? It's worse than dismal, it's scary. We all know how fast things can go sour in this business.

Also, in regards to Kelly Jo's eta, my records show that 3D only shows any fees once the "Check has been sent." No money, no fees.

 

[Diane]

OK, so does anyone else think it's odd that 3Dice would release their live support chat records (with regards to this situation, or ANY situation) to an unrelated party who happens to post on Casinomeister? One of the things one looks for in finding a safe place to play is discretion, isn't it? Having had several nice (for me, not nearly as nice as what we're talking about here!) withdrawals I TRUST 3Dice unequivocally, but this is messed up and the only reason why I'm commenting after a year or two of never having to comment about anything; know why? Because I play exclusively at 3Dice and Slots.lv, both outfits that have proven trustworthy. But because I "like" them doesn't mean they can't go south, unfortunately. Given that I haven't been able to deposit in the last few weeks (even though, seriously annoyingly, some Americans apparently can, daily) REALLY doesn't help my trust issues.

The lack of communication, even if it's just to reach out and say "Hey, we hear you, we're looking into this," to the rest of the community is pretty dismal. When you're talking about someone saying they haven't received thousands of dollars? It's worse than dismal, it's scary. We all know how fast things can go sour in this business.

Also, in regards to Kelly Jo's eta, my records show that 3D only shows any fees once the "Check has been sent." No money, no fees.

??? How can other Americans deposit daily at 3Dice? I have to rely on brokers and waiting for my loyalty dollars to hit my account... There was a brief period a few weeks back when easy debit worked for a few days........but now nothing.


Diane

 

[mjmetz]

Hmmm.

I'll endeavor not to be too offended by some of these statements in prior posts, but I find a few distressing. I have chatted, I have emailed, I have spoken on the phone. I am not going to post other peoples private identity info in these publicly without their permission, nor do I intend to redact all that identity and post them altered.

I'm not going to post every action associated with my wins, losses, or transactions, period. I don't worry about Zitgeists or player rankings, or 3d graphics, or even player chat, I concentrate on playing well. I play 3dice because I like a lot of their Video Poker offerings, there are some unique ones you can't find anywhere else that I know of. I'm a longtime gambler, and I don't care about frills, I consider them distractions at best. I'm primarily a Video Poker player, and there were MANY JP's associated with my safe amount. Pretty much all of those JP's were multiple thousands. There are also many, many EZ Debit transactions and many, many safe deposits and withdraws associated with these winnings.

Please note that there were only TWO withdraws up until the 3rd of March, the final 'wire transfer withdraw' for 35K was created by the casino rep while on the phone with me on the 3rd, AFTER this posting. My first contact with a chat rep was on January 20th, I was inquiring about the 3K and 4K withdraws and was given no real explanation on delay. Being a longtime player who had always been paid previously, I continued to play and started streaking.

I later told 3dice about my large safe balance (twice, feb and march I believe)? and that I wanted that safe money ready to cash out when they got their payment system 'fixed'. They assisted me with that, I believe its unlikely that their software would have even allowed that large an amount to be chosen for withdraw.

I think I've shared plenty of truthful info here, their turn. No formal PAB filed yet.

Thanks,
Matt

 

[dionysus]

Since 3Dice is still in the accred list has anyone specifically notified them of this thread?

 

[gagamel]

I did 5 minutes ago

 

[petro]

...3DICE has a rep here did you try contact with them first? It is a requirement here on PAB that you try them first?

Not from what I'm aware.
If you read the Important Information it says: "Do not post a complaint without notifying the appropriate casino representative..."
Unless I'm misreading it, it means that you post and inform the casino rep. of your post.

I don't get all these posts about "being a loyal player." As if to say, un-loyal players (whatever that means) get paid slow.
They should not be slow paying *anyone* without a good explanation.

From everything I have read and I've read all the posts up to this point, it looks like 3Dice are having financial difficulties.
If that is true, this is bad news, very bad news!

 

[X-Raided]

Wow... 3Dice....Get your shit together, will ya?

They gotta be stalling to collect money from other players to pay out that kind of dough. I mean,
seriously, how is 3Dice able to make money if they're having such horrific depositing issues.

If they haven't put out a new slot or game in years, it's probably due to financial issues.
which leads us to the 35K the OP is trying to collect. It's possible that the money simply just does
not exist in 3Dice's account at the moment.

I'm quite surprised that 3Dice didn't win Casinomeister's "Fall from Grace" award for 2015.

Unreal.

 

[Deeplay]

Wow... 3Dice....Get your shit together, will ya?

I'm quite surprised that 3Dice didn't win Casinomeister's "Fall from Grace" award for 2015.

Unreal.

No longer a member at 3dice but I agree and the way they are going they are heading that way for the 2016 awards.
Sure USA players go through hoops to get paid but this seems to have gone way past what is acceptable.

The silence from the casino is deafening. At one time so active on here and elsewhere they were and now ...

 

[rena35]

The OP posted they did notify the rep as well as email and chat before posting here. I sure hope things get resolved . Following this thread closely because i don't play anywhere else. It would be a massive blow for the USA, that's for sure .

 

[cpdnd31]

Just a thought to what might be happening here.

Right now US has people brokering peer to peer deposits. 3 Dice does not see that money. This is money they do not have to pay out however no US funds are being paid in.

Now EU and Canada people have a way to deposit and withdraw so unless they use those funds to pay USA - which means transfer t USA dollars and USA banks to then transfer to USA players.

 

[Kelly Jo]

Just a thought to what might be happening here.

Right now US has people brokering peer to peer deposits. 3 Dice does not see that money. This is money they do not have to pay out however no US funds are being paid in.

Now EU and Canada people have a way to deposit and withdraw so unless they use those funds to pay USA - which means transfer t USA dollars and USA banks to then transfer to USA players.

Annnnnnnnd BOOM! I am sooooo glad YOU got to the meat on the bone, so to speak!

In my opinion.... I don't really think there is any more to this than: Matt WILL get paid...the moment he complies. heh heh heh
Again, this is ONLY an opinion.

3Dice's Floor Manager, Anna, is running the show.
Anna WILL bend...but only in-sync.
Anna is a strong caring person. (This is not an opinion. This is a fact.)
It's easy to see that she cares far more about what happens with 3Dice and it's members
than she does about gambling forums and the like.
She is and will continue to make decisions with this in mind.

Again... this is just my opinion. )))))))))))))))))))))

 

[lockinlove]

Okay. After seeing this SS, there are a few things that make me pause, OP. Where are the WINNING SS? What games were played? I have to say that this new amount has me puzzled since there is rarely a time that a player wins this rather significant amount at 3Dice --and we players are not aware? We don't miss much is all I'm saying. You have not made Ziets? You are not in any rankings? There is no chat history between you and the reps? Can you verify any of this with email communications? I admit, I have never had this level or amount of W/Ds pending but it seems odd that there is no history in between W/Ds in your cashier. There should be movement of funds between your safe and your player account. I am not accusing you of anything, I am merely asking simple questions.

The only thing that should puzzle you or cause you to pause is why the reps have said or done nothing in this thread.

Why have you asked all these questions but not once said anything about 3dice dropping the ball here? It seems like you have a certain agenda. Try playing fair.

 

[X-Raided]

The only thing that should puzzle you or cause you to pause is why the reps have said or done nothing in this thread.

Why have you asked all these questions but not once said anything about 3dice dropping the ball here? It seems like you have a certain agenda. Try playing fair.

Ehhhh, who cares. I just don't foresee 3Dice doing a 180° anytime soon unfortunately. It appears that they're going
down for the count.

Enzo did respond not long ago in the "America The Beautiful" section. Basically he appeared to be playing the "ethical" card
when asked about depositing conditions for US players. (see below)

Meanwhile other "unethical" online casinos who "lie" to banking and processing partners like Club World Group are winning
awards left and right on CM. I mean, hey, shame on Club World Group for being on top of shit and making sure U.S. players have easier ways to
deposit, play and withdraw.

He also said that they are working "diligently" to resolve their issues, yet nothing has been done for over a year now.. Diligently..

Hi Guys,

I know the situation for our US players currently is frustrating at best. We've had ample depositing issues for the US the past few months, and are still working hard on resolving that. It turns out that the combination of not being prepared to lie to banking and processing partners, the current financial climate, and some of our long term partners backing out make it quite a challenge to get this situation under control.

At this point in time the only promise I can make is that we are working diligently to try and resolve this situation, but with the number of external factors involved, making statements about the time-frame for this is unwise. And while undoubtedly frustrating in its own right, the same goes for accepting new US signups until this is resolved.

That said, our current US players are, as always, being very supportive and understanding, so .. thanks guys for that. I really hope to have better news soon,

Enzo

 

[Kelly Jo]

The only thing that should puzzle you or cause you to pause is why the reps have said or done nothing in this thread.

Why have you asked all these questions but not once said anything about 3dice dropping the ball here? It seems like you have a certain agenda. Try playing fair.

Agenda? Oh no, you got me! I most certainly do! I asked those questions of Matt and put his feet to the fire because he hasn't protected himself as a player. I get tired of seeing information that contradicts the overall situation. I even get somewhat frustrated when basic information or verification is not present. I don't care WHERE I am playing or how much I trust the individuals that work where I choose to play, I ALWAYS PROTECT MYSELF as much as possible with screen shots, emails, live chat history, etc. It is EASY to break down a single SS of a cashiers page ESPECIALLY when the SS exposes ambivalent actions taken by the player. I said in my original post to this thread and I will say it again: As a player, I feel genuine concern for OP's situation. I also have a great fondness for 3Dice. I hope this gets resolved with a quickness. My comments on individual posts within this thread do not change my overall feelings regarding this situation.

 

[lockinlove]

I also have a great fondness for 3Dice.

Oh you dont say

 

[X-Raided]

Agenda? Oh no, you got me! I most certainly do! I asked those questions of Matt and put his feet to the fire because he hasn't protected himself as a player. I get tired of seeing information that contradicts the overall situation. I even get somewhat frustrated when basic information or verification is not present. I don't care WHERE I am playing or how much I trust the individuals that work where I choose to play, I ALWAYS PROTECT MYSELF as much as possible with screen shots, emails, live chat history, etc. It is EASY to break down a single SS of a cashiers page ESPECIALLY when the SS exposes ambivalent actions taken by the player. I said in my original post to this thread and I will say it again: As a player, I feel genuine concern for OP's situation. I also have a great fondness for 3Dice. I hope this gets resolved with a quickness. My comments on individual posts within this thread do not change my overall feelings regarding this situation.

Have you heard of a space bar? As in outer space where you might of come from?

Seriously though, what screenshots are you speaking of? The OP mentioned that he had that balance from his safe
and the rep on the phone created a wire along with the 7 grand he already had pending. Did I misread something here?

Where you looking for ALL of the video poker screenshots that made him climb to that figure that he had stashed away in his safe?

 

[weesie]

Since I have been following this thread.

I have clicked the thank you button on comments that I thought DID contribute to the situation at hand.

I clicked "Thank you" to BOTH comments that questioned 3Dices' handling of this and CM members comments that I thought contributed important opinions in defense of the OP.

In doing this I have opened myself up to ridicule from a PLAYER from 3D.

In so far as to ask me if I am TRYING to get "blackballed" from the casino. (In a private message in casino chat)

Granted, this "player" cannot "blackball" me from 3Dice.

I have done nothing to warrant such action.

I had merely thanked people for their input, pro and con.

I like playing at 3Dice. I am there everyday.

And nine times out of ten, I am in real money play not tournaments.

I sincerely hope this "mess" (for lack of a better word) is cleared up soon.

So, I have removed ALL of my thanks to avoid any further repercussions

for merely appreciating all of your opinions and comments.

Thank you for reading.

 

[mjmetz]

Read the OP. Pay attention to the part about 'revamping their payment system'. I was told that this affected payouts to all 3dice players in the US. Nobody else posted here in two months about it, that's what made me suspicious I was being fed a line of bull.

Two-fold purpose of the OP.

1) Inquire as to if other US 3dice players were having payout issues and being told to just be patient, any day now, maybe next week on the late payouts, etc (that's paraphrasing).
2)Warn other US players that they may wish to be careful if they gamble (and ever win) at 3dice at this time, that is if they want their money in the casinos stated timeframe.

I've complied with all the casino rules. I've complied with all the forum rules. There isn't anything else I need to COMPLY with.

Some of you could be confused because you are unfamiliar with the 3dice safe, you can read about it in their gaming application or website.

Some of you might also not have any experience with international banking, but I've sent emails offering multiple options for them to pay me. They don't seem to want to put 43K in cash in an envelope and mail it (of course) or offer any other immediate options. I'll be glad to take a check or bank draft in any legal currency from any legitimate bank in the world. I'll take it to my bank and deposit it, as I've done several times before with foreign checks.

Naah, I'm not posting more screen shots so you can accuse me of manipulating them. Thanks, I'm good on that. I hate photoshop work but if I was gonna troll y'all it would be PERFECT. I gamble. The internet is a tool to me, not a kiddie game.

Do as you like. Caveat Emptor. This thread isn't intended to collect the money (see 1&2 about the OP).

ETA: Yeah, a little cranky, some of you have been supportive of my plight, thank you for that. I don't believe there's any real evidence to warrant some folks suspicions, but I didn't agree to a tax audit.