Issue with Oshi Casino

[mcnally1125]

Hi Barny,

Did you have to escalate your issue with Oshi.

I am currently in the exact same situation. I use them because of the high rating on Casinomeister, I have a fully verified account, have made multiple deposits and withdrawals.

Yesterday I got lucky and hit BIG on Gates of Olympus 1000.
(The low maximum withdrawal of €4,000 per day is a tad annoying for trying to withdraw large amounts but I’m fine with doing it day by day as it’s casino rules and I can accept that)

My issue is, as yours was, that suddenly I am asked for a selfie of myself with ID with my elbow in it. I did that and live chat said the picture was good so I tried withdrawal again. Bearing in mind my previous withdrawals have never taken more than an hour, I was of course concerned when I woke up this morning to no withdrawal.

I again got on to live chat where now they have said “accounts officer” has put a note that bank and player are in different countries, this is not true as it is my Revolut account (the same one I have used for all deposits and withdrawals without issue). I have now been told they have “escalated” it and will be in touch.

I’m just worried as, of course, I got very excited with my win and was hoping you could give an insight as to whether you needed to escalate the matter.

Thanks

 

[Webzcas]

Moved into a new thread of its own, as thread posted in, the issue had been resolved.

 

[maxd]

@mcnally1125 , first thing to mention — as was said in your thread in Introduce Yourself — is not to worry. Oshi is a Dama property and they don’t mess around. The short story is give them what they need and assuming no naughty business on your part you will be paid what you are owed.

Again, as mentioned, if you run into troubles or just need a helping hand, please feel free to use our Complaints service — Called Player Arbitration aka PAB — which is free of any charge to Casinomeister forum members.

Regards,

Max Drayman
Forum Moderation & Complaints Team Leader