Oshi withdrawal issue

[Tonybalony]

I started playing at their casino myself because of the high rating and good “reviews”. Their verification process is extremely hassle, and once I get verified, I get told to use interac only when making a withdrawal, not credit card as I used as deposit method. (Interac is only for Canadians account holders). And they know that I’m Norwegian, through the verification process and when I signed up for the casino. What a trashy casino. And I clearly can’t trust the casino “reviews” on this site. They have given me so much frustration.
And where is the 24 hours “live chat” they claim they have?

There’s been multiple incidents like this through different casino that has been receiving good reviews from the site. I can’t trust them and that sucks because the site could be very useful to someone who play a lot.

 

[Tonybalony]

I started playing at their casino because of the high rating and good “reviews”. Their verification process itself was extremely frustrating and time consuming. Once I wanted to make a withdrawal, I keep getting quickly cancelled without any explanations. (They don’t have 24/7 support as they claim). In one email I get told to only interac only as a withdrawal method, and not the same method as I used depositing which was credit card. That’s not helping anything because interac is only for Canadians account holders. And they know that I’m Norwegian, through the verification process and when I signed up for the casino. I still haven’t received any email from the “support team”.

The casino itself is fun to play at and I like the layout and the selection itself. Just sucks that I’m being forced to delete my account if this doesn’t solve.

What can I do to get my winnings? How can I get help to solve this, and to get in touch with the representative?

There’s been multiple incidents like this through different casinos that has been receiving good reviews from this site. I feel like I can’t trust the reviews and can only rely on others recommendations, not the “official” ones.

 

[maxd]

Hello,

Oshi has a representative on our forums, you should contact them for assistance with your issues. They are @Oshi Casino and you will want to send them a Private Message with your details.

If that process doesn’t produce the desired results you're welcome to use our complimentary Player Arbitration (PAB) service.

If you have any trouble with that here's a guide to steer you through the PAB submission: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,

Max Drayman
Complaints & Player Arbitration (PAB) Team Leader