Resolved Oshi Casino canceled withdrawal

[Barny1100]

OSHI
You now have “in addition” to my previously completely verified account!

(So hundreds of deposits and two withdrawals have already been made with the account verified with all the usual documents!)

Yesterday my Skrill withdrawal canceled!?

Suddenly the reason given was that you don't need anymore the selfie
(i sent to you long time before to verified my Account)
of me with my passport .

No, now it has to be a new selfi “where my elbow has to be visible!?”

I've been playing online for 20 years and have already paid enough money! ?

So not ok for me
and pure harassment if you win back a little thing?

Such hassle and foolishness is also not good for my health!
Had a stroke two years ago
and just play to distract myself and have fun!

But ok, I took the pictures yesterday and sent them.

(Once with my driving license and once with my passport)

It's not easy that everything is on there. Whole arm with elbow face ID and of course required to be legible ° ?

But I think that's supposed to be the essence of harassment??

I also always play without a bonus!
and as I said, I have already deposited hundreds of times at Oshi!

So why was the Skrill payout cancelt ?
and up to now still not processed?


Here on Casinomeister there is even a payout time of 0-5 hours
I've been waiting since yesterday for a response to the "additional" selfies I sent ?

And as I can “only” see from the green heels in the account
you have accept both ELBOW selfies?


I understand you “only” have a Caribbean license

But you should have even
the AskGamblers Certificate of Trust..?
Shouldn't we treat regular customers differently?

doesn't matter
When will my payout now be “processed” ore at least an Answer please?

Thanks

ps:
Maybe you should correct the casino facts here because of the payout time
I've never heard of 0-5h at the casino

 

[GourdFollower]

Hi @Barny1100,

We have a pretty good contact at Oshi Casino which could be helpful in getting this taken care of.

If you'd like us to look into this for you, you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
GourdFollower
PAB Coordinator

 

[Barny1100]

Hi @Barny1100,

We have a pretty good contact at Oshi Casino which could be helpful in getting this taken care of.

If you'd like us to look into this for you, you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
GourdFollower
PAB Coordinator

Very nice
but I think it's already been read here?
I also wrote to support again at the same time.

And the payout has now been edited by them
Thank you

 

[GourdFollower]

And the payout has now been edited by them

So your issue is being resolved?

 

[Barny1100]

So your issue is being resolved?

Describing the problem in the page here seems to have sped things up

Thank you

 

[GourdFollower]

Describing the problem in the page here seems to have sped things up

Thank you

Excellent! Glad to hear it.

They are pretty proactive about dealing with issues.