32 Red Malfunction ?

[wayram]

Support said that their records show it was not a winning line, they sent it to MG and they say the same.. They do not seem to care as to what i say. I say it is a winner.

 

[LinkinFart]

All lines

Only situation where they could say its not a winner is if you didnt play all the lines, not saying anything just commenting.

Did You play 9 lines or 1 when this happened? Win is on 2nd line and it is not Grand Virtual software where you can choose which lines you want to play.

 

[wayram]

as you can see by the screenshot all 9 lines were played

 

[Roanan]

His screenshot clearly shows 9 lines x 7 credits

I would post a PAB IMMEDIATELY as it is clear that your were just screwed out of $350 (2500x7x.02c)

 

[LinkinFart]

Could You take a screen shot of the history screen, playcheck. From history it is possible to see how many lines and stuff, much more credible than slot screen shot. Again, just commenting and not saying anything.

 

[LinkinFart]

His screenshot clearly shows 9 lines x 7 credits

I would post a PAB IMMEDIATELY as it is clear that your were just screwed out of $350 (2500x7x.02c)

I know what the screenshot shows but he could have increased the number of lines afterwards or do something like this, it took 5 seconds in paintbrush to do it. Playcheck history would show more information about the spin. As I said before I am not saying anything but Playcheck screenshot is more relevant than the one posted. If this "glitch" is true than I am going to spin my slots a lot slower than I do now.

 

[Nifty29]

Before anybody can safely say this is a glitch or malfunction, we need to see the playcheck results.

Posting a screenie of the win doesnt cut it these days, as too many fraudsters have tried to dishonestly claim they hit wins that they actually didnt.

It would be interesting to see playcheck, as the casino/MG are saying it doesnt show on their end and I assume they can see the same as you can see via that method.

 

[wayram]

I am not the type of person who would change it to suite my needs, anyway I would not know how to change it.. Below is the 32 red playcheck screenshot.

 

[wayram]

As you can see the only difference is the 8 replacing the heart. I still reckon I won , but their records show I did not so buggered if I know.

 

[vinylweatherman]

Before anybody can safely say this is a glitch or malfunction, we need to see the playcheck results.

Posting a screenie of the win doesnt cut it these days, as too many fraudsters have tried to dishonestly claim they hit wins that they actually didnt.

It would be interesting to see playcheck, as the casino/MG are saying it doesnt show on their end and I assume they can see the same as you can see via that method.

It could be the result of corrupt data arriving from the server for the result. Playcheck extended view will show what symbols were really there.

It COULD be a malfunction if the server failed to log this last spin after resolving it.

I recall another 32Red malfunction on GeeGees, where a player held a Disco Ball, and the next spin gave the other two with a nudge, but the HELD Disco ball was replaced by the BAR symbol, even though it was HELD. This was a clear case of slot malfunction, so it CAN happen, even with MGS.

Given all the messing around MGS have been doing, it seems there has been an increase in malfunctions, some of these INTENTIONAL, like the loss of new games for US players, initially dismissed as a "technical glitch", and more recently, the complete disappearance of half a dozen games from my All Slots download lobby

Assuming the OP didn't spin off from this disputed screenshot, here is something they might like to try.

Install 32Red onto a DIFFERENT PC, and THEN re-enter the game, to see if it STILL shows the same error on a clean install. If it does, then this is ON THE SERVER, rather than being a local glitch, such as a corrupted file in the casino software.

 

[Nifty29]

Well Playcheck is a record of what the server sent to the game, and what the game displayed, so you definitely didnt win.

Either it is a display glitch with your PC, or it has been photoshopped. I dont see any other possible explanation....however if someone else does I will defer to their knowledge on this one.

ADD:

Sorry posted while Vinyl posted - Ill go with his idea.

Anyway, malfunctions void all pays and plays as all us slot players know so either way you dont get paid

 

[Simmo!]

Worth recalling that I had a similarish thing on Mega Moolah where the win displayed didnt mach the win given. This turned out to be a bug in the game, but that was a brand new game and this one has been around for a while. Nifty is right - it's one of two things but how do you prove it?

Thought: Wayram - do you have the original high-quality screenshot of this? That might be good enough to prove that it isn't a photoshopped picture which would help your cause. You could ZIP it up and upload it as an attachment.

 

[shadow123]

Strange thing about the screenshot is that the 2 symbols below the heart on reel 1 do not match the correct strip layout which as far as I can see should show 10 on the centre and queen on the bottom which rules out a simple positional display error

 

[Simmo!]

Strange thing about the screenshot is that the 2 symbols below the heart on reel 1 do not match the correct strip layout which as far as I can see should show 10 on the centre and queen on the bottom which rules out a simple positional display error

Do they match what is below the "8" ?

 

[shadow123]

the reel combinations are posted at slotbeaters.com

You do not have permission to view link Log in or register now.

It shows 2 hearts on reel 1 with neither matching the symbols below on the screenshot

 

[KasinoKing]

Strange thing about the screenshot is that the 2 symbols below the heart on reel 1 do not match the correct strip layout which as far as I can see should show 10 on the centre and queen on the bottom which rules out a simple positional display error

Even stranger, if you look at the original screenshot Line 2 is highlighted - a small green line can clearly be seen between each of the "winning" symbols.

Why would that be there if the first heart was just a display glitch?

Something is VERY wrong here - either a clever photoshop job, or a SERIOUS glitch with the software...
VWM's suggestion is the best one IMHO.

KK

 

[Nifty29]

There is DEFINITELY something going on here.

Even stranger, if you look at the original screenshot Line 2 is highlighted - a small green line can clearly be seen between each of the "winning" symbols.

It is possible to get this effect by going back to one line and increasing it to 2after the spin - you could then erase the yellow 'line 1' and the part of the green 'line 2' that cuts through the symbols to produce the effect.

 

[AussieGambler21]

I am not the type of person who would change it to suite my needs, anyway I would not know how to change it.. Below is the 32 red playcheck screenshot.

Whats stranger still is in the playcheck ss it says he only bet 63 but the original ss says he bet 126 which suggests maybe he wasn't playing all lines

 

[chjr1973]

Whats stranger still is in the playcheck ss it says he only bet 63 but the original ss says he bet 126 which suggests maybe he wasn't playing all lines

Bet is 63, but coin size was 2 cents which equals 1.26. Something is very strange with this.

 

[Nifty29]

Whats stranger still is in the playcheck ss it says he only bet 63 but the original ss says he bet 126 which suggests maybe he wasn't playing all lines

He was betting 63 x 0.02x = $1.26 .. its just that this game shows everything in credits and not coins.

 

[AussieGambler21]

Support said that their records show it was not a winning line, they sent it to MG and they say the same.. They do not seem to care as to what i say. I say it is a winner.

I notice the time in this ss is 19:56, i am not sure if it tells you the time in each playcheck but if it does which i am sure it would, you could post a ss of the playcheck for the time shown to match the ss. Maybe this would make it a bit easier to argue your case?

 

[paulyt]

As has been mentioned, it's impossible to get that exact reel layout so it's either photoshopped or a display glitch.

 

[wayram]

I will try and answer everyones questions....Simmo..this is the original and only screenshot.....VWM..Cant put it onto another PC as I have continued the game and it is no longer there...Paulyt...It is definately NOT photoshopped, as I said before I would not know how to do it and I dont cheat... Aussiegambler.. here is a screenshot of playchecks time of the event. I probably sat for a couple of minutes wondering what was going on.
The whole thing leaves a sour taste in your mouth, you think you have won and haven't it is definately dissapointing and I am wondering if it is worth while playing at MG casinos in the future if this is what can happen, they seem to be able to change it to suite themselves. Also mentioned to support that I would post a thread on CM about this and they said they are dissapointed that I am going to do this but it is up to you.

 

[LaHutti]

THEY are dissapointed ?
Well they're not the ones who didn't get the expected win of $350, so I wonder who's more dissapointed
Ofcourse you should post it, especially since the casinos just tell you, "nope you didn't win, and that's it", eventhough on your screen you very much did.
They need to come up with an explanation to this, and a good one imo.
IF it was a photoshop job, it would be quite easy to see, with the original screenshot available. I don't think anyone got away with that, up till now.

 

[vinylweatherman]

I will try and answer everyones questions....Simmo..this is the original and only screenshot.....VWM..Cant put it onto another PC as I have continued the game and it is no longer there...Paulyt...It is definately NOT photoshopped, as I said before I would not know how to do it and I dont cheat... Aussiegambler.. here is a screenshot of playchecks time of the event. I probably sat for a couple of minutes wondering what was going on.
The whole thing leaves a sour taste in your mouth, you think you have won and haven't it is definately dissapointing and I am wondering if it is worth while playing at MG casinos in the future if this is what can happen, they seem to be able to change it to suite themselves. Also mentioned to support that I would post a thread on CM about this and they said they are dissapointed that I am going to do this but it is up to you.

That is a great shame. If anybody else gets something like this happen to them, DON'T "spin off" until you are fully satisfied with any resolution. It would have been VERY interesting to see whether loading this on a different PC would recreate the error. If it did, it would PROVE there was a bug in the game that could display a win to the player that the server didn't issue.

We have ALREADY seen a game bug cheat a player out of a jackpot on the AWP game The Gee Gees, by blocking a jackpot from nudges by replacing a HELD winning Discoball on reel 1, with a non-winning BAR symbol.