The Gambling Commission this morning have announced the addition of new rules to their LCCP ( licence conditions and codes of practice ), which will come into effect on 31st October later this year, with the aim to make gambling fairer and safer.
The areas covered include raising the standards for their approved ADR Providers, which contains this provision: “Gambling businesses will now be required to use only ADR providers who meet the Commission’s additional standards as well as the requirements of the ADR Regulations.”
However, despite at first glance appearing to rule out the use of ADR’s not approved by the UKGC, this though is not actually the case.
As whilst licensees of the UKGC themselves cannot refer cases to non UKGC approved ADR’s, there is nothing stopping players from using sites such as Casinomeister, to help them resolve their disputes with UK licensed operators.
The other changes cover customer interaction between operators and their customer base, specifically focusing on the outcomes of identifying and interacting with customers who may be at risk of, or are experiencing harms associated with gambling.
Furthermore the rule changes will ‘push’ operators to meet their responsibilities under the current voluntary arrangements for funding into research, prevention and treatment.
Commenting on the changes to the LCCP, Paul Hope the Gambling Commission’s Executive Director, said: “These changes have been designed to make gambling fairer and safer for consumers and we expect gambling firms to meet their responsibilities in these areas.”