Embarrassing Financial Glitch For William Hill Plc
By Brian Cullingworth, Last updated Mar 10, 2017
Third party payment provider screws up by double dipping player accounts
Online and land gambling group William Hill plc had the embarrassing task of apologising to an unknown number of its punters this week for a third party payment provider's screw-up that resulted in online punters' accounts being debited twice for the same transactions.
The William Hill letter of apology did not identify the payment provider concerned, referring only to "one of our payment providers".
This week punters started receiving letters explaining that the payment debacle occurred on bets placed on March 4, and assuring them that the necessary adjustments to address the over-payments are being treated as a matter of urgency and that reimbursement is imminent.
UK media reports alleged that William Hill has declined to comment on how many punters were involved or how much had been over-charged in the error.
Online Casino News Courtesy of Infopowa
Infopowa news was a staple of Casinomeister’s news from 2000 until 2019. Brian Cullingworth was the main writer, contributor, and was one of the most knowledgeable persons I have ever known involved in the online casino industry.
We first met in January 2001 at the ICE in London where I observed him going booth to booth interviewing online casino, software, and licensing jurisdiction representatives. Brian was also heavily involved with our forum as “Jetset“, he was involved as an informal consultant to eCOGRA, the OPA, and was a player advocate who assisted countless aggrieved players with his connections to industry folks. He also published “Casino Cautions” via Infopowa news for quite a number of years. These can be found in our news archives.
His passing in February 2019 was a dark day for us. He will be forever missed.
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