Winward Casino - matter that is no longer wanted or needed

apwd

Dormant account
Joined
Feb 16, 2006
Location
East Coast
There is no way to paint a rosy picture for this "casino".

The methods they will employ in an effort to make sure you go unpaid know no limits.

Let me begin by stating their withdrawal policy is straight from the Middle Ages, but once you actually get to the point where you are ready to withdraw, then you see the whole beauty of their system. As many of you know, they only process withdrawals on Monday. Apparently their "financial team" is not capable of working more than 1 day per week. This should immediately be recognized as a red flag, as there are no other casinos I have ever dealt with that have a system that even closely resembles this. If they deny your withdrawal request then you must wait until the next Monday before they will give you another try at it.

Then they will employ a litany of excuses to deny any request, and they will be as obscure as possible in letting you know what needs to be done to actually get money from them. First they will tell you they do not have your documents even after you sent them days before. Then they will tell you that you didn't wager enough to meet the bonus requirements (amazing because no bonus was actually given). Then after 4 weeks of canceled withdrawals they will finally tell you the most absurd thing ever dreamed up by an online casino: You must wager 20 times your deposit even if you did not receive a bonus.

It is a farce that this place calls itself a casino. Winward is a scam dressed in casino clothing.
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
There is no way to paint a rosy picture for this "casino".

The methods they will employ in an effort to make sure you go unpaid know no limits.

Let me begin by stating their withdrawal policy is straight from the Middle Ages, but once you actually get to the point where you are ready to withdraw, then you see the whole beauty of their system. As many of you know, they only process withdrawals on Monday. Apparently their "financial team" is not capable of working more than 1 day per week. This should immediately be recognized as a red flag, as there are no other casinos I have ever dealt with that have a system that even closely resembles this. If they deny your withdrawal request then you must wait until the next Monday before they will give you another try at it.

Then they will employ a litany of excuses to deny any request, and they will be as obscure as possible in letting you know what needs to be done to actually get money from them. First they will tell you they do not have your documents even after you sent them days before. Then they will tell you that you didn't wager enough to meet the bonus requirements (amazing because no bonus was actually given). Then after 4 weeks of canceled withdrawals they will finally tell you the most absurd thing ever dreamed up by an online casino: You must wager 20 times your deposit even if you did not receive a bonus.

It is a farce that this place calls itself a casino. Winward is a scam dressed in casino clothing.
........so if you do not take a bonus they make you wager your money 20 times:eek:that sucks, note to self: stay away from this casino:eek2:
 

TDTAT

Dormant account
Joined
Jun 7, 2006
Location
Gambleville
I made this group "not recommended" at my site after reading
some complaints about a year ago here at Casino Meister if I remember correctly.. and their terms were silly:lolup:

They may even be on CM's crap list, I am not sure.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
:eek:

They're not on the Rogue list nor the not recommended list...

Why!?!?!? :oops:


FWIW, I've seen alot of casinos apply a 1x WR to all deposits, which is reasonable, but 20x? :rolleyes:
 

Shocked

Non-Gambler
Joined
Dec 22, 2007
Location
Staffs UK
FWIW, I've seen alot of casinos apply a 1x WR to all deposits, which is reasonable, but 20x? :rolleyes:

Have to say, but I don't think putting any requirements on a simple deposit is reasonable in the slightest. It's bad enough that we have to jump through hoops to get some of the reputable casinos to pay out (i.e. giving them enough information to commit identity theft easily) when they make it so very easy to give them money..but a WR on a straight deposit?!? If I heard that from a Casino I'd deposited at, they wouldn't be getting a penny from me in the future.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Have to say, but I don't think putting any requirements on a simple deposit is reasonable in the slightest. It's bad enough that we have to jump through hoops to get some of the reputable casinos to pay out (i.e. giving them enough information to commit identity theft easily) when they make it so very easy to give them money..but a WR on a straight deposit?!? If I heard that from a Casino I'd deposited at, they wouldn't be getting a penny from me in the future.

I have to respectively disagree...there's legit reasons for having a 1x turnover on any deposit without a bonus attached to it.


Some respected casinos have this 1x rule in place to cover their ass. Why should they be a clearing house for money laundering?
 

apwd

Dormant account
Joined
Feb 16, 2006
Location
East Coast
I have no problem at all with wagering my deposit in full. Obviously anybody who legitimately wants to gamble at a casino is going to put their money in play at least 1 time. In my particular case I received no bonus and I withdrew considerably more money than I deposited after wagering considerably more than my deposit. It is apparent to me that they simply want to go to every extreme to make sure that nobody withdraws. The policies of this company are by far worse than any other casino not currently considered "rogue".

When I requested in writing that I receive no bonuses, this was their response...

Please note that we would like to ask you why is it that you want to request
such a thing, since the bonus is a service we offer for our players to
further enjoy our site.

It makes me laugh every time I see it..."further enjoy our site"...LOLOLOL.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
:eek:

They're not on the Rogue list nor the not recommended list...

Why!?!?!? :oops:


FWIW, I've seen alot of casinos apply a 1x WR to all deposits, which is reasonable, but 20x? :rolleyes:

I'm curious about why they are also not on the Rogue List too...Bryan ?? :confused:
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
To be truthful guys that's probably my fault. I've been trying to leverage the early progress (?!?) we had into some real action without going down the Rogue path. In other words Bryan was more or less letting me run with the ball on this one ... and I'm still running, for better or worse. :D

That said it is safe to say that it's time for a "Warning" on this one ... though I do see that they were "rogued" about a year ago. Bit before my time that.
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
WINWARD CHAT-THIS IS RICH!

I do not want to have to wager my deposit 30 times when no bonus is involved. If I deposit and hit a large payout right away why should I have to risk losing my winnings by being forced to continue playing.

That immediately increases the odds of a player losing before they even start playing.

And Alex is correct(see chat below) I requested no bonuses but the last time I deposited at Winward they ignored that request and still applied a bonus and wouldn't deduct it from my account even though I hadn't started playing my deposit.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
info: You are now chatting with 'Alex'
Alex: Welcome to Live Support, My name is Alex, How may I be of assistance to you?
Hi, if I deposit 50.00
with no bonus.
is there wagering requirements
Alex: The bonus can't be forfeit.
Alex: It will always be applied into your account.
what bonus
Alex: The deposit bonus according to the newsletter.
ah
: now I remember why I stopped playing here
: I don't like bonuses.
Thanks anyway
Alex:
You do not have permission to view link Log in or register now.

Alex: I have checked your account and it seems that you have asked to not have bonuses.
Alex: You will have to meet the wagering requirements 30 times your deposit amouint.
:Ah, yes I remember but wagering requirements on your own money is not the norm. Thanks for your time

I recieved a newsletter from Winward and had forgot why I stopped playing there after a couple of times depositing.
 

BingoT

Nurses love to give shots
Joined
Dec 16, 2004
Location
Hartford,Ct
Malci came back and she will do her best to get all the issues looked at.



oh dear... sorry guys...
I was away on a business trip in Europe for the last 3 weeks...
will catch up quickly.. I landed yesterday and I'm at my office now I still have loads to catch up on... pls give me couple of days all will be solved :)
Cheers, Malci :thumbsup:
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Sorry to say it BT, but here we are three weeks later and we're back in the same situation again: she's AWOL, the issues are unresolved and we're left looking foolish for giving her the benefit of the doubt.

This situation had better get cleaned up real soon or Malci and Winward are going to end up getting tattooed with the "Rogue" stamp.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I do not want to have to wager my deposit 30 times when no bonus is involved. If I deposit and hit a large payout right away why should I have to risk losing my winnings by being forced to continue playing.

That immediately increases the odds of a player losing before they even start playing.

And Alex is correct(see chat below) I requested no bonuses but the last time I deposited at Winward they ignored that request and still applied a bonus and wouldn't deduct it from my account even though I hadn't started playing my deposit.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
info: You are now chatting with 'Alex'
Alex: Welcome to Live Support, My name is Alex, How may I be of assistance to you?
Hi, if I deposit 50.00
with no bonus.
is there wagering requirements
Alex: The bonus can't be forfeit.
Alex: It will always be applied into your account.
what bonus
Alex: The deposit bonus according to the newsletter.
ah
: now I remember why I stopped playing here
: I don't like bonuses.
Thanks anyway
Alex:
You do not have permission to view link Log in or register now.

Alex: I have checked your account and it seems that you have asked to not have bonuses.
Alex: You will have to meet the wagering requirements 30 times your deposit amouint.:Ah, yes I remember but wagering requirements on your own money is not the norm. Thanks for your time

I recieved a newsletter from Winward and had forgot why I stopped playing there after a couple of times depositing.

Well, lets try and see if Monica can figure this mess out now since MissMD never did want to respond here...but maybe she will respond now that Max has changed the thread title to a more pleasing one for her...
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Your sure Wrong because i'll wait for some reply from that casino.
I don't like drama before the show starts.
This will be my last until I hear more from MD or Monica
I have better places to talk about :lolup:

Lets see how long the wait will be here now before MD or Monica comes in here to answer to this thread now that Max has changed the title on "28th March 2008, 07:36 PM"...clocks ticking...and as far as the drama goes there's plenty of that in this thread with the 30X Wager requirement that Winward wants to impose on Deposits Only !!!

Maybe you could alert them to this thread BT...since they apparently respond so fast for you...
 

RGiants-Mo

Dormant account
Joined
Mar 17, 2008
Location
Costa Rica
Hi there everyone this is Monica. I am investigating this issue further to finally get to the bottom of it. I will get back to you with a response as soon as possible. ;) thank you for your patience! -M-
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Hi there everyone this is Monica. I am investigating this issue further to finally get to the bottom of it. I will get back to you with a response as soon as possible. ;) thank you for your patience! -M-

World Record Speed there Monica !! :thumbsup:,,, and Welcome to the Forum
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hi there everyone this is Monica. I am investigating this issue further to finally get to the bottom of it. I will get back to you with a response as soon as possible. ;) thank you for your patience! -M-

Hi Monica, welcome aboard. Thanks for jumping in to see this one through. It's been sitting around for a while now and I for one would very much like to see it put to rest.
 

RGiants-Mo

Dormant account
Joined
Mar 17, 2008
Location
Costa Rica
Hi there!

Thank you for changing the title of the forum and taking this to a professional level MissM and I really appreciate it!

Here is the reply to the 30 X wagering issue which in fact is not 30 but 24. Management tells me that this wagering rule applies to both: the deposit and bonus. That is to say, you have to play 12 times your deposit and 12 times your bonus to be able to place a cash out request.

Our site and customer service reps. tell players up front about this rule to avoid any misunderstanding. (Before depositing or subscribing to any sites always make sure to read the whole site and be aware of the rules, internet commandment #1) If there is something you didnt get or is not clear enough ALL our sites provide 24/7 support via email, help desk ticket, live chat and 1-800. If you believe the customer support rep. is not being helpful there is always a supervisor around who you can talk to.

Is there any possibility to make an exception? Unfortunately, NO exceptions can be made Whether or not the bonus is credited to the account the player will have to meet the wager requirements before submitting a cash out request. Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

Hope this info is of help

Monica :thumbsup:
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Hi there!

Thank you for changing the title of the forum and taking this to a professional level MissM and I really appreciate it!

Here is the reply to the 30 X wagering issue… which in fact is not 30 but 24. Management tells me that this wagering rule applies to both: the deposit and bonus. That is to say, you have to play 12 times your deposit and 12 times your bonus to be able to place a cash out request.

The issue here is deposits WITHOUT bonuses attached

Thanks...

edit:

Is there any possibility to make an exception? Unfortunately, NO exceptions can be made… Whether or not the bonus is credited to the account the player will have to meet the wager requirements before submitting a cash out request. Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

That statement is in itself enough reason for a casino to be rogued. Who has ever heard of WR being applied to an account even if a bonus wasn't credited?

Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

Be sure to let us know if this rule is ever changed. Anyone reading this thread with any common sense and isn't a bonus hunter won't be playing there any time soon.
 

RGiants-Mo

Dormant account
Joined
Mar 17, 2008
Location
Costa Rica
Winbig...

As the above post says...

NO exceptions can be made Whether or not the bonus is credited to the account the player will have to meet the wager requirements before submitting a cash out request. Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

-M-
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Winbig...

As the above post says...

NO exceptions can be made… Whether or not the bonus is credited to the account the player will have to meet the wager requirements before submitting a cash out request. Maybe in a near future this rule can be modified to please those players who do not want to receive the bonus but in the mean time Winward will continue to abide by it.

-M-

Sorry, I had a late edit. Perhaps you missed it....check it out again..thanks

Rest assured I think you're the only casino out there that has a WR on deposits without bonuses attached. Please correct me if I'm wrong.
 
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