Hi,
I would really appreciate more civilized comments please, rather than all those name calling which I don't think is appropriate.
Also, I don't promote Diceland nor Rome, I would really appreciate you keep them out of this thread and refer any issue to them directly from their misspelling or any other issue you may have.
I'm happy to check and solve any concern or issue ONLY with the brands we promote and the software the brands use which are; TopGame and Parlay.
Regarding the Auto-hold I am still investigating it. Please correct me if you think I'm wrong but I understand that there isn't an optimal play for video poker, and each software provider gives an auto-hold as recommendation option. From what I gathered from other software each gives its best recommendation based on highest risk while TopGame gives its best recommendation based on lowest risk. is that correct? I'm still checking this feature and waiting to hear from TopGame what can be done, if you have any further comments on it please let me know.
maphesto, We do not promote those casinos you mentioned on Revenue Giants; "goldencasinoclub, gocasinoclub or crazyslotsclub?"
Gremmyboy, I don't see the relevance of Rome or Microgaming to this thread.
Thank you and have a nice week,
Malci
If the discussion is about the software, then a glitch at, say, Diceland is just as relevant as if the example was from one of your own brands. Only when discussing how individual operators treat players can a distinction be drawn between brands you promote, and the others.
It has emerged that Rome group and Top Game are more or less the same entity. The relationship between this pair is pretty cosy, and Top Game are more likely to listen to Rome than a promoter with fewer brands.
Despite what you say, there IS an optimal strategy in Video Poker, and this is the one that yields the highest RTP over the long term. Some players do prefer to employ a strategy that increases the chances of a big hand at the expense of having a lower RTP. Some auto hold suggestions are open to debate, and the question is - is this one of them, or is this suggestion "wrong" in every sense.
Past issues have been dealt with poorly by the Top Game team, with denial of the obvious being their usual gambit, rather than admitting to a cock-up, and being truthful about how it happened, how players were affected, and plans to compensate them where necessary, and put in place better procedures to prevent the same error happening again.
The most notable issue was the disappearing wild on a progressive which made the jackpot impossible to win. It was weeks of denial, followed by removal of the game and the accrued pool. The game never came back, and Top Game were very evasive about what happened to the progressive pool. This lead to accusations that they had just taken it as extra profit, and after a struggle Top Game claimed it had been distributed back to players through other means, but with not much in the way of detail.
This episode severely dented trust in the brand, and hence trust in the operators in general. Top Game have done little to rebuild that trust, and recently engaged in conduct that made things ever WORSE for them.
