Demian39

Dormant account
Joined
Feb 27, 2012
Location
Atlanta, GA
Hello, this is my very first post and would like to thank you for having me here.

To start off, Winward Casino doesn't seem to be living up to there expectations. I made a deposit of $25 over a month ago and turned my deposit and bonus of $50 into a profitable $400. I then asked the support rep on chat if I completed my playthrough requirements and they stated I did, but I had to make a total of 3 deposits in order to qualify. Well, I went ahead and made 2 additional deposits but instructed the rep not to attach any bonus' to my deposit since that would mean I would have to meet the new playthrough requirements and possibly lose my profit. The rep was kind enough not to attach the bonus'.

I then went through the withdrawal proceedure. Sent in my documents then waited. First time was denied. Said their sister site didn't have all my documents; Rich Casino. Something I didn't understand since I won at Winward Casino. Sent in the documents they asked for but already sent in all the documents prior. Second time denied. Said they did some sort of audit on me and my withdrawal request was automatically denied untill the audit is done.

Sent in my withdrawal request for the third time in which a week later was approved. They said they sent a deposit verification amount to my bank account in which I was suppose to write back what amount I found. Well that was about a week and ahalf ago and nothing was found in my account. I spoke to a rep who said it usually takes 2-3 days to see the amount appear but we are talking a week and ahalf later with nothing.

I honestly feel they do not want to pay me. I've played at BetOnline before and made a withdrawal with them with no problems. Took about 2 weeks. A month and a half later I've still not seen my winnings with Winward Casino.

Anyone familiar with them? Has there been other problems like this with them too?
 

pmutts

Dormant account
PABnonaccred
Joined
Sep 23, 2011
Location
North Texas
Winward's Terms & Conditions simply stated, NO WINNERS ALLOWED!

Hello, this is my very first post and would like to thank you for having me here.

To start off, Winward Casino doesn't seem to be living up to there expectations. I made a deposit of $25 over a month ago and turned my deposit and bonus of $50 into a profitable $400. I then asked the support rep on chat if I completed my playthrough requirements and they stated I did, but I had to make a total of 3 deposits in order to qualify. Well, I went ahead and made 2 additional deposits but instructed the rep not to attach any bonus' to my deposit since that would mean I would have to meet the new playthrough requirements and possibly lose my profit. The rep was kind enough not to attach the bonus'.

I then went through the withdrawal proceedure. Sent in my documents then waited. First time was denied. Said their sister site didn't have all my documents; Rich Casino. Something I didn't understand since I won at Winward Casino. Sent in the documents they asked for but already sent in all the documents prior. Second time denied. Said they did some sort of audit on me and my withdrawal request was automatically denied untill the audit is done.

Sent in my withdrawal request for the third time in which a week later was approved. They said they sent a deposit verification amount to my bank account in which I was suppose to write back what amount I found. Well that was about a week and ahalf ago and nothing was found in my account. I spoke to a rep who said it usually takes 2-3 days to see the amount appear but we are talking a week and ahalf later with nothing.

I honestly feel they do not want to pay me. I've played at BetOnline before and made a withdrawal with them with no problems. Took about 2 weeks. A month and a half later I've still not seen my winnings with Winward Casino.

Anyone familiar with them? Has there been other problems like this with them too?

Hello Damian,

Welcome to CM. You are fortunate to have found CM before throwing any more of you cash away at sites like Winward. I don't know how new you are to Online Gaming, but one thing everyone learns quickly--and unfortunately it often happens the hard way--is to read the Terms on the site completely. Check them out here on CM before you deposit. I hope you are able to get your money and if you persist, you probably will.

Although it has been some time ago, I read the T&C for Winward's withdrawal policy. Even for TopGame it is laughable!

Players who haven't deposited in the last 60 days will be able to withdraw a maximum of $500 per month. This in order to avoid fraudulent activity such as money laundering and other.
Winward Casino has the exclusive right to edit, add or remove rules and/or Terms and Conditions from the payout guidelines without prior notice to players. It is the player's responsibility to periodically check our guidelines in order to be fully informed and up to date with every rule, and thus avoid any possible future discrepancies.
All players that have been registered at the site less than 6 months will need to meet the following requirements prior to requesting a payout:
Must have processed at least 3 successful deposits at the site.
Payouts cannot exceed $500 over a period of 30 days i.e. one month, during the first 6 months.
The same payment method the player selected for deposits will be used to issue payouts, with the only exception being that the payment method is not available for payouts.
Our free money rules will NOT be affected by these criteria.


The could have kept it really simple in the T&C by simply stating, "No Winning or Winners Allowed."

For more laughs or snarls if you prefer, check out this link to their complete withdrawal policies:

You do not have permission to view link Log in or register now.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Those T&Cs are ridiculous! We should save that link for players who don't think it's important to read the terms before playing anywhere. I'm actually surprised they get any customers at all.
 

pmutts

Dormant account
PABnonaccred
Joined
Sep 23, 2011
Location
North Texas
Yes we should do that!

Those T&Cs are ridiculous! We should save that link for players who don't think it's important to read the terms before playing anywhere. I'm actually surprised they get any customers at all.

The thing is that the Terms are divided into sections and the "Withdrawal" section is very long. The part I quoted is way down at the bottom. It would be possible for even a seasoned player to miss this stuff under the assumption that it is the regular TogGame schlock.
 

met1959

Newbie member
PABnoaccred
PABnononaccred
Joined
Feb 5, 2009
Location
Worth, Illinois, United States
Winward B.S.

On the 21st feb 2012 I deposit $100 get the boner $100 And wager maybe 10k wager requirement met no problem cashout for $2000 the 27th they approve $1000 and decline the other $1000. They say that my vip level only warrants a $1000 a week ya right!!! And also they say I need to wager $159.40 in order to cashout that $1000. WOW!!! Ok so I start the wagering. And the more i wager the less im able to withdraw. Monkey buisness im thinking:what::what:
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
The thing is that the Terms are divided into sections and the "Withdrawal" section is very long. The part I quoted is way down at the bottom. It would be possible for even a seasoned player to miss this stuff under the assumption that it is the regular TogGame schlock.

I liked the part where it says they'll only 'review' (lol that's 'review' not 'pay') one WD per week. And if you have a spouse or family member who plays, you're only allowed one 'review' between the two of you. Oh yeah and that applies to all other casinos in the group. So if your spouse has a withdrawal under 'review' at another casino you'll have to wait.

Well seriously...I read through the whole terms and it's so stupid it's actually funny. I suppose you have to give them some credit for at least basically stating in their T&Cs that you likely won't be paid in full or in a timely manner if you choose to play there, most other rogue casinos that keep that stuff hidden til you actually try to withdraw. :rolleyes:
 

pmutts

Dormant account
PABnonaccred
Joined
Sep 23, 2011
Location
North Texas
It just doesn't get any worse than that----"Review One WD per Week." LMFAO!!!!!

:D
I liked the part where it says they'll only 'review' (lol that's 'review' not 'pay') one WD per week. And if you have a spouse or family member who plays, you're only allowed one 'review' between the two of you. Oh yeah and that applies to all other casinos in the group. So if your spouse has a withdrawal under 'review' at another casino you'll have to wait.

Well seriously...I read through the whole terms and it's so stupid it's actually funny. I suppose you have to give them some credit for at least basically stating in their T&Cs that you likely won't be paid in full or in a timely manner if you choose to play there, most other rogue casinos that keep that stuff hidden til you actually try to withdraw. :rolleyes:


You are so right! The more you read their terms the more astoundingly absurd they are. I didn't pick up on that little phrase. Again, I think simply put, their terms should state the following:

Any and all attempts to collect winnings--should you actually manage to win will be denied. Winward does not and will not pay Withdrawal Abusers. Any person who actually requests a withdrawal will be subject to persecution and deemed "High Risk." The casino determines the final decision in all matters.

I could go on but I LOVE the suggestion of putting this one in a special place on CM--maybe in the section about how to spot a Rogue! It is a textbook example.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It's more like "Only players who have lost their first three deposits are eligible to withdraw any winnings". It's total BS, how can a term govern the allowed outcome of your first three deposits, and require these to be lost before you are allowed to withdraw.

The OP even followed their ridiculous rules by making additional deposits just to satisfy the rule, and now they find ANOTHER pathetic excuse for not paying. They are not even paying the derisory $500 per week.

Every player who wins from one of their first three deposits is going to get hit by this BS, and probably never come back. Those fortunate enough to be unlucky enough to bust their first three deposits will have slightly less grief, unless they win a sum over $500, or are such a high roller that they deposit in amounts of this size. After 6 months, then MAYBE a level of service might be reached that would give Virtual Casino a run for their money.

I didn't think Winward could get any worse than they did when they were running their Parlay software towards the end. This is bad even by Top Game standards.

Anyone would think they had no money to speak of, and coudn't risk actually having to PAY a player. Might as well play in "fun mode", if at all.

I played there in the earlier days, and although the bulk of my win was paid, it took over a YEAR to extract the final $25 out of them and close my account. I only got that because every time someone complained about Winward, I mentioned that they still owed me that $25;)

Maybe a tactic worth trying for the OP:D

There should be regular opportunities to mention whether or not they have paid this money. Don't forget to remind their rep every week that it is still outstanding. They didn't have one when I couldn't get the last $25, and it was impossible to communicate with them as all emails were ignored, and I had been locked out of the online support system because I had waited so long for my $25 that my account had been deemed inactive by their system.
 

MissMD

Dormant account
Joined
Jan 25, 2006
Location
Romania/Costa Rica/UK
Hello

Hello everybody,

Thank you for giving me the chance to reply to you all,
for the new members here my name is Malci I run RevenueGiants.com which is a third party marketing company, we run our own affiliate program as well and we promote over 17 brands/sites, the credibility of each brand is crucial for our work and as such we are on top of any issue each site may have and we work with the brand to fix it. Winward had few issues in the past indeed but they are all solved now. Those of you who know me they know I wont rest till I fix any issue at hand.

I'm here for you guys and I will push anybody anywhere to get things done. I worked closely with the team here at casinomeister and they are very helpful and alerting me of an issue in advance most of which we manage to solve before they go on forum, which I prefer as it makes it easier to be dealt with issues privately (it gets solved faster in my opinion).

Saying this, Demian39 can you please PM or email me (malci (at) revenuegiants.com) your account ID at Winward I would like to check the status of your withdrawal.

Regarding the T&C on withdrawals, the terms are not bullet proof, what I mean is that Winward is very flexible and adjust/ banned the rules based on different variables e.g; the payment methods, the VIP level of each player, some individual situations etc. Some rules (if not all) are based on past experience to avoid errors such as; money stuck, money sent to the wrong person, fraudulent deposit, player using fake information/ identity theft etc. However, I took all your notes from this thread and send them to see if they can analyze those terms perhaps make them more simple. Any online casino needs to pay its player that's a fact, if they don't pay the player wont stay and eventually the site wont last it is very simple, it is not the case with Winward, Winward was established in 1998 yes there was some errors or maybe some wrong decisions some may say, but they admit when they do mistakes, they learn from it and become stronger Winward is a credible casino site; they paid millions of dollars to their players along the years and they will continue to do this for many more years to come.

I will be happy to assist anyone who has any issue at anytime,

Cheers,
Malci
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
Hello everybody,

Thank you for giving me the chance to reply to you all,
for the new members here my name is Malci I run RevenueGiants.com which is a third party marketing company, we run our own affiliate program as well and we promote over 17 brands/sites, the credibility of each brand is crucial for our work and as such we are on top of any issue each site may have and we work with the brand to fix it. Winward had few issues in the past indeed but they are all solved now. Those of you who know me they know I wont rest till I fix any issue at hand.

I'm here for you guys and I will push anybody anywhere to get things done. I worked closely with the team here at casinomeister and they are very helpful and alerting me of an issue in advance most of which we manage to solve before they go on forum, which I prefer as it makes it easier to be dealt with issues privately (it gets solved faster in my opinion).

Saying this, Demian39 can you please PM or email me (malci (at) revenuegiants.com) your account ID at Winward I would like to check the status of your withdrawal.

Regarding the T&C on withdrawals, the terms are not bullet proof, what I mean is that Winward is very flexible and adjust/ banned the rules based on different variables e.g; the payment methods, the VIP level of each player, some individual situations etc. Some rules (if not all) are based on past experience to avoid errors such as; money stuck, money sent to the wrong person, fraudulent deposit, player using fake information/ identity theft etc. However, I took all your notes from this thread and send them to see if they can analyze those terms perhaps make them more simple. Any online casino needs to pay its player that's a fact, if they don't pay the player wont stay and eventually the site wont last it is very simple, it is not the case with Winward, Winward was established in 1998 yes there was some errors or maybe some wrong decisions some may say, but they admit when they do mistakes, they learn from it and become stronger Winward is a credible casino site; they paid millions of dollars to their players along the years and they will continue to do this for many more years to come.

I will be happy to assist anyone who has any issue at anytime,

Cheers,
Malci


Sorry, would just like to say/ask a few things...

Could you please try ending your sentences or at least use a capital letter to show where your new sentences/thoughts begin? And perhaps employ the usage of paragraphs, please and thank you?

It would seem if they want to keep their existing players, they need to rework their T&Cs. Are they using their original T&Cs from 1998 when they first opened? And why would a player need to do additional wagering on winnings he/she already completed wagering on? If you only send out a max amount/week, put the rest in a non-reversible withdrawal hold until the next week, where it will automatically be sent to the players withdrawal choice.

It doesn't make sense to have to fulfill wagering requirements again, as this isn't a new deposit with a new bonus. This is rogue treatment, and a warning should be posted to players cautioning them of predatory withdrawal terms. It's difficult enough to have to make WR once, but then to have to do it again? What happens if this player has a big win the second time, repeat step one and two and start all over again? It's nothing but BS. They may make claim they've been around since 1998, but this is almost borderline Virtual tactics...(keep the player to a wagering requirement to get his winnings, hopefully they lose it all and we don't have to pay!)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Sorry, would just like to say/ask a few things...

Could you please try ending your sentences or at least use a capital letter to show where your new sentences/thoughts begin? And perhaps employ the usage of paragraphs, please and thank you?

It would seem if they want to keep their existing players, they need to rework their T&Cs. Are they using their original T&Cs from 1998 when they first opened? And why would a player need to do additional wagering on winnings he/she already completed wagering on? If you only send out a max amount/week, put the rest in a non-reversible withdrawal hold until the next week, where it will automatically be sent to the players withdrawal choice.

It doesn't make sense to have to fulfill wagering requirements again, as this isn't a new deposit with a new bonus. This is rogue treatment, and a warning should be posted to players cautioning them of predatory withdrawal terms. It's difficult enough to have to make WR once, but then to have to do it again? What happens if this player has a big win the second time, repeat step one and two and start all over again? It's nothing but BS. They may make claim they've been around since 1998, but this is almost borderline Virtual tactics...(keep the player to a wagering requirement to get his winnings, hopefully they lose it all and we don't have to pay!)

They have been around since 1998, yet STILL make these "schoolboy errors" that you rarely, if ever, see even in NEW operations. There was clearly none of this flexibilty shown to the OP until he lit a fire under their ass by posting this sorry tale. Even then, they send a third party marketing company rep along to sort it out, rather than have one of their own staff come here.

Once players win, and have made a deposit, there is nothing to be gained by insisting they make two more on top other than attempts to stall, or sneak in additional bonuses on these deposits as a ruse to add extra WR to the win in the hope the player will not be so lucky next time.


Winward's last "mistake" was to impose 30x WR on deposits WITHOUT a bonus being claimed. This has nothing to do with fraud prevention, and all to do with the fact that bonuses and the terms were designed to be used as traps, and this term was used to prevent players from playing without bonuses to avoid all the restrictions (traps).

Money is just as likely to go missing whether a player has made only one deposit or three.

It is hard to believe that Winward is the only troublesome brand among the 17 represented, just the most notorious.
 

met1959

Newbie member
PABnoaccred
PABnononaccred
Joined
Feb 5, 2009
Location
Worth, Illinois, United States
Playing on there field There rules!!!

Look at all the big jackpots!!! You could win them BUT We will delay paying you hoping you will loose it back to us. And that's the bottom line!!!! Deposit right here
 

MissMD

Dormant account
Joined
Jan 25, 2006
Location
Romania/Costa Rica/UK
Revenue Giants

Sorry, would just like to say/ask a few things...

Could you please try ending your sentences or at least use a capital letter to show where your new sentences/thoughts begin? And perhaps employ the usage of paragraphs, please and thank you?

:oops: ouch.. English is not my first language so I apologize if you found my post hard to read. I'll try to be more clear.

It would seem if they want to keep their existing players, they need to rework their T&Cs. Are they using their original T&Cs from 1998 when they first opened?

Of course not, at 1998 playing online was easy while there were no many restrictions on payments (in and out) and the risk of fraud was at minimum. The issues an operator face today are much greater than making sure underage are not allowed on the site.

I suggested them to look at the T&C as I mentioned before. I listed all your comments from this thread for their view.

And why would a player need to do additional wagering on winnings he/she already completed wagering on? If you only send out a max amount/week, put the rest in a non-reversible withdrawal hold until the next week, where it will automatically be sent to the players withdrawal choice.

He does not, I think was just a misunderstanding here, I personally looked into this issue and that was not the case, it was a withdrawal limit by the payment provider and not an additional wagering requirement. If anyone is ever told about this to be the reason (part of the payment approved while the rest is declined due to additional wagering) please let me know immediately as this is 100% incorrect.

Cheers, Malci
 

MissMD

Dormant account
Joined
Jan 25, 2006
Location
Romania/Costa Rica/UK
Revenue Giants

They have been around since 1998, yet STILL make these "schoolboy errors" that you rarely, if ever, see even in NEW operations. There was clearly none of this flexibilty shown to the OP until he lit a fire under their ass by posting this sorry tale.

That is incorrect my friend, you do not see their flexibility because those cases wont go on forums as their concern was solved to the players' full satisfaction and they continued to play at the site. Most of the issues that I find; when the player really wants to solve, (assuming s/he couldn't solve it directly with the operator) are those issues that are sent to me by a private message or email, or the forum owner contact me directly and not by public posts. And then, yes sometimes the operator make further adjustments/ flexibility, after all we are all human, sometimes there could be some misunderstandings some other times could be another issue but what's important is that one way or another whether it is on a forum or not the issue is being solved.

Even then, they send a third party marketing company rep along to sort it out, rather than have one of their own staff come here.

Why is this bad? we have a common goal here, in fact I have your concern at top priority and their priority is not only to satisfy their players but also the marketing company. Thus, I need their reputation to be at the top always!! otherwise it effect my traffic, I will only let my advertisers/ affiliates promote/ send traffic to a reputable site. For me a reputable means that even if there is an issue they work to fix it. Therefore, in order for Revenue Giants to be on full control we must be involved in their PR. I think it works much better this way.

Once players win, and have made a deposit, there is nothing to be gained by insisting they make two more on top other than attempts to stall, or sneak in additional bonuses on these deposits as a ruse to add extra WR to the win in the hope the player will not be so lucky next time.

Yes there is, There is more information that can be obtained by making further deposits that is synchronized with the fraud database. As for the bonuses, as a default the bonus is attached but it is not mandatory. You may request not to have the bonus attached to your deposit.

Winward's last "mistake" was to impose 30x WR on deposits WITHOUT a bonus being claimed. This has nothing to do with fraud prevention, and all to do with the fact that bonuses and the terms were designed to be used as traps, and this term was used to prevent players from playing without bonuses to avoid all the restrictions (traps).

There are no such things as traps, this is the online casino business, there are wagering to any money that is deposited/given, you cannot call trap to wagering criteria. if you do, in that case you might as well say that every single online casino has the same trap.

Have a good week, :thumbsup:

Cheers, Malci
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
There are no such things as traps, this is the online casino business, there are wagering to any money that is deposited/given, you cannot call trap to wagering criteria. if you do, in that case you might as well say that every single online casino has the same trap.

Please don´t compare wagering requirements on bonuses with with wagering requirements on regular deposits.
The "trap" vwm mentioned was this:

Winward's last "mistake" was to impose 30x WR on deposits WITHOUT a bonus being claimed.

I don´t remember when this was, but a couple of years ago I think Winward Casino was thrown in the rogue pit (Winward isn´t there anymore, but Rich Casino is) because they claimed that every deposit had to have a bonus with wr attached to it. I see that you now wrote this:

As for the bonuses, as a default the bonus is attached but it is not mandatory. You may request not to have the bonus attached to your deposit.

This means that the worst trap is gone but players do not know this, reading
You do not have permission to view link Log in or register now.
at Rich Casino now gives me this:

What are your casino deposit bonus rules?
In our online casino for every deposit you make Rich Casino will add a free deposit bonus to your account.


The moment you fund your account our casino system immediately credits the bonus into a separate bonus field giving you the chance to instantly use your free bonus to play our Slots and Video Poker machines, and you can also combine both your deposit and bonus money to play the casino games mentioned previously. Keep in mind that your free bonus money can be used to play Roulette and Blackjack games.

Further down on the same page:


What happens if I want to play the non-bonus games and my free bonus is pending?


Ccasino wagers made on Roulette and any type of Blackjack will not qualify towards meeting wagering requirements. If you play our Roulette, Craps and Blackjack casino games while qualifying for your free bonus our system will identify this as a forfeit of the free bonus and will leave it pending until you wager 24 times the amount of your deposit in any of our other casino games.

Remember that if you want to play Roulette, Craps or any type of Blackjack games your free bonus will remain pending.


What? :confused:

First the player reads this:

Keep in mind that your free bonus money can be used to play Roulette and Blackjack games.

Then this:
Ccasino wagers made on Roulette and any type of Blackjack will not qualify towards meeting wagering requirements. If you play our Roulette, Craps and Blackjack casino games while qualifying for your free bonus our system will identify this as a forfeit of the free bonus


Further down:

-Casino bonus money cannot be used to play any type of blackjack, roulette or craps game. Our casino system is designed to not let you play any type of free bonus balance on these casino games.

My own guess is that the T&C:s are mixing deposit bonuses with "no deposit bonuses". It´s not clear for players.

Most important is that you cannot read that you can request not to have the bonus attached to your deposit, which means that the trap is still there!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
That is incorrect my friend, you do not see their flexibility because those cases wont go on forums as their concern was solved to the players' full satisfaction and they continued to play at the site. Most of the issues that I find; when the player really wants to solve, (assuming s/he couldn't solve it directly with the operator) are those issues that are sent to me by a private message or email, or the forum owner contact me directly and not by public posts. And then, yes sometimes the operator make further adjustments/ flexibility, after all we are all human, sometimes there could be some misunderstandings some other times could be another issue but what's important is that one way or another whether it is on a forum or not the issue is being solved.



Why is this bad? we have a common goal here, in fact I have your concern at top priority and their priority is not only to satisfy their players but also the marketing company. Thus, I need their reputation to be at the top always!! otherwise it effect my traffic, I will only let my advertisers/ affiliates promote/ send traffic to a reputable site. For me a reputable means that even if there is an issue they work to fix it. Therefore, in order for Revenue Giants to be on full control we must be involved in their PR. I think it works much better this way.



Yes there is, There is more information that can be obtained by making further deposits that is synchronized with the fraud database. As for the bonuses, as a default the bonus is attached but it is not mandatory. You may request not to have the bonus attached to your deposit.



There are no such things as traps, this is the online casino business, there are wagering to any money that is deposited/given, you cannot call trap to wagering criteria. if you do, in that case you might as well say that every single online casino has the same trap.

Have a good week, :thumbsup:

Cheers, Malci


How come other operators can verify players from ONE deposit?

The issue here is that players who WIN with their further deposit have absolutely no reason to make additional deposits, they are going to want to withdraw the winnings, and expect it to be a painless process.

Do you REALLY get additional information, or just three lots of the SAME information.

Rich Casino has been brought up because like Winward, it is Top Game, and Top Game have a significant role in decisions made by the individual casinos, many of which are mere "white labels". The messy terms present NOW at Rich Reels shows that things have not improved from the held view of Top Game and their casinos being run by incompetent, if not deliberately rogue, people.

It is true that where flexibilty is shown the cases tend to stay clear of the forums, so although we are not seeing the true figures, we ARE seeing the worst cases in all their glory.




This one yet again is down to incompetent CS telling a player a load of bullshit about having to wager some more. They even quoted an amount for this extra wagering.


On the 21st feb 2012 I deposit $100 get the boner $100 And wager maybe 10k wager requirement met no problem cashout for $2000 the 27th they approve $1000 and decline the other $1000. They say that my vip level only warrants a $1000 a week ya right!!! And also they say I need to wager $159.40 in order to cashout that $1000. WOW!!! Ok so I start the wagering. And the more i wager the less im able to withdraw.

The first bit does seem to reflect a processor limit of $1000 per week, but the CS went on to say that there was the specific amount of $159.40 left to wager before the other $1000 could be withdrawn. Given that this was a mistake, where did the CS agent get this figure of $159.40 from, after all, it cannot have been on the system as this was an incorrect explanation to start with, and the system would have said NO further wagering was needed. A good CS agent would have realised, as clearly they DID when telling the player they have a $1000 per week limit, that all the player need do is wait another week, and then withdraw the remaining $1000. The explanation doesn't seem to add up:confused: Was it a "trick" to induce the player to play a bit more on the other $1000 rather than sit it out for a week and then withdraw?

It is no good convincing the marketing company that a casino is good, it is the PLAYERS that need to be convinced. Even without the other issues, a miserly withdrawal limit of $500 hardly inspires confidence that the casino is well funded and can pay large wins without having to stall and juggle with the payments.
 
Last edited:

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Rich Reels is (was?) a Microgaming casino. Rich Casino is brought up because Malci (MissMD) is the rep for them. Malci is the rep for all Revenue Giants casinos.


It is also not the same casino. Rich Reels and Rich casino are (were) two separate entities. It is the Top Game "Rich Casino" that ended up in the rogue pit. I am not sure what happened to Rich Reels. Have you checked Casino Rewards?, that's where most dying MGS casinos end up:D
 

pmutts

Dormant account
PABnonaccred
Joined
Sep 23, 2011
Location
North Texas
Respectfully . . . What a joke.

Hello everybody,

Thank you for giving me the chance to reply to you all,
for the new members here my name is Malci I run RevenueGiants.com which is a third party marketing company, we run our own affiliate program as well and we promote over 17 brands/sites, the credibility of each brand is crucial for our work and as such we are on top of any issue each site may have and we work with the brand to fix it. Winward had few issues in the past indeed but they are all solved now. Those of you who know me they know I wont rest till I fix any issue at hand.

I'm here for you guys and I will push anybody anywhere to get things done. I worked closely with the team here at casinomeister and they are very helpful and alerting me of an issue in advance most of which we manage to solve before they go on forum, which I prefer as it makes it easier to be dealt with issues privately (it gets solved faster in my opinion).

Saying this, Demian39 can you please PM or email me (malci (at) revenuegiants.com) your account ID at Winward I would like to check the status of your withdrawal.

Regarding the T&C on withdrawals, the terms are not bullet proof, what I mean is that Winward is very flexible and adjust/ banned the rules based on different variables e.g; the payment methods, the VIP level of each player, some individual situations etc. Some rules (if not all) are based on past experience to avoid errors such as; money stuck, money sent to the wrong person, fraudulent deposit, player using fake information/ identity theft etc. However, I took all your notes from this thread and send them to see if they can analyze those terms perhaps make them more simple. Any online casino needs to pay its player that's a fact, if they don't pay the player wont stay and eventually the site wont last it is very simple, it is not the case with Winward, Winward was established in 1998 yes there was some errors or maybe some wrong decisions some may say, but they admit when they do mistakes, they learn from it and become stronger Winward is a credible casino site; they paid millions of dollars to their players along the years and they will continue to do this for many more years to come.

I will be happy to assist anyone who has any issue at anytime,

Cheers,
Malci

So what I am getting here is that Winward basically picks and chooses who they will pay and who they will not pay based upon how big of a loser or at least a potential loser you have at hand.

I'm sorry, but anyone who would play at Winward as long as those T&Cs remain may as well light a match to their money and watch it burn. No, that would be extremely stupid.

I think that anyone who has made the decision to actually deposit at Winward should instead--donate that money to their favorite charity.

I'm sorry, you cannot justify the current T&Cs at Winward in any way--no matter how you try--but thanks for the laugh!
 
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