WARNING WinAsDealer: payments never arrive, Customer Service unresponsive

maxd

Head of Complaints (PABs), Senior Forum Moderator
Staff member
Joined
Jan 20, 2004
Location
Pictland
The issue that triggered this Warning was as follows:
  • Player had approx $3000 in withdrawals approved and pending.
  • Payments never arrived.
  • Player contacts the casino several times over the course of two months, is repeated told "The finance department will contact you". No such contact is ever made.
  • We received the PAB, try contacting the casino several times over the course of November and December. Absolutely no response of any kind is ever received.

Based on this I have no choice but to issue the following:

Warning: WinAsDealer is with-holding player monies with no explanation and ignoring all attempts to seek resolution of the issue(s). Players are advised to avoid WinAsDealer until further notice.


UPDATE: see also this related Warning: BeTheDealer: stalled payments, very poor Customer Service.
WinAsDealer and BeTheDealer are run by the same parent company.

And now listed in the Rogue Pit.
 
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