vip cashback still no playtime

[Pinababy69]

I am glad you spoke your mind Pinababy69 but what is not being realized in this situation is that a PERSONAL email was devoluged to another.

How would you or anyone else like it if something "personal" of yours was let out into the public? Its like you telling your cell phone provider off and they go and tell a cell phone forum owner what you told them.

It is out in the open what my words were to the casino so ofc people who dont like those words are going to be pissed off, but it should have NEVER been brought out at all, they didn't even have the balls to confront me is another HUGE problem.

I get it Tony, and had Lock posted the email themselves.....I would probably have a different opinion. But they didn't. They forwarded it to Bryan. It's his forum, you're a member, they're a member...they left it up to him to decide, which IMO, was the right call.

I'm a strong advocate for player privacy issues, so I do get it. But there are exceptions to every rule, and in this particular case...I have to side with the casino/Bryan. Again, strictly my own opinion.

Of course I wouldn't be happy if something I wrote was published without my okay....but then, I would never write something like that. Just for future reference, a piece of advice, take it or leave it. Don't ever put in writing anything that you may not want used against you at a later date...whether that be to a friend, acquaintance, business partner, whatever.

 

[AussieDave]

Aussie, you know I think the world of you, and consider you a friend (few and far between)

Same back at you Pina. It's the principles not personalities I take stances against but you know that, hey

you and I are going to have to agree to disagree.

That's a fair call and agree 100%.

Just a few passing thoughts. Food for thought

• Where does the line in the sand get drawn.
• Who determines where that line commences and ends.
• What fail safes prevent hidden agendas.

IMHO the above demonstrates why (even if we don't personally agree with them for moral, ethical or personal reasons), such things as personal data, privacy protocols..ect..ect are set in stone.

I promise this is the last post on this here



Cheers



Dave

 

[same_old]

Im trying to wrap my head around the fact that two separate companies (call them that if you will) are totally seperate from each other but can pass this type of information on.

Is this no different to selling a client data base etc?- ok I know it was an email but the principal of it is not right.

The only connection here is that the operator is a member on this forum and is a client of there casino, two sperate things altogether isnt it??

I do agree noone deserves to be spoken to in the manner he spoke to the casino rep but come on, im sure they have had some very colourful people in there time and they know how to manage them accordingly so why did they need to send this players chat on to Max..

this whole thing just doesnt sit well with me is all.

Regards,

Same_old

 

[RobWin]

Just to nip this in the bud, it was my decision to call the player out on his abusive email. TonyT had sent their customer service rep a threatening and abusive email. Since the player is starting to post about not liking the casino in public, I decided to call the player out on this. Simple as that.

Everyone has every right to call people out on this - that's my opinion.

There's a crazy lady here in Casinomeister Land that just sent me an "abusive" private message the other day, without provocation of any private message received from me.

I think she's stalking me Meister...should I call her out in public here or just let it go?

I think I will just let it go and leave her with this to think about....

Old Attachment (Invalid)
____
____

 

[all4greed]

TonyT's first post:

I have backed away from this place a bit as well.

When i first started out here i had some very nice wins, about 5 over $600 and each time was paid in under 5 hours.

It seems like i am not the only one getting NO playtime for my money over the past month. Seems like ever since i became a VIP the playtime has gone out the window.

Why is it that the reputable RTG sites seems be be so very very tight?

TonyT's second post:

Okay like the gambling fool that i am i decided to give lock another try last night to see if things changed at all.

It has been at least a month and a half and over 2K in deposits with no playtime or fun at all.

I deposited $100 with no bonus and played at .75 a spin and never changed. I would say my $100 MIGHT have lasted no longer then 20 minutes tops, and i also got the 25% cashback for not using a bonus and that lasted less then 10 minutes, so this place has not changed a bit so it was uninstall button here i come.

What good is great CS and fast payouts if you cant even get any playtime.

I will stick with inetbet and Lucky Red.

I don't see any slanderous remarks in these 2 posts that would warrent a casino to forward this persons email to a gambling forum. Although the email was offensive (no one is going to deny that), it was between a disgruntled player and the casino.

 

[Deeplay]

Just read this thread in whole. Gotta say that while yes the email was abusive I think it was and should have been an issue between the casino and the player. With things like gambling people do get angry, loose there cool its the nature of the biz. In my line of work not gaming, we get abusive emails thrown at our staff every now and then. Some similar or worse to what the OP sent. We dont make it public on the forums we visit that are related to our industry it stays between client and us. If we feel its over board we can ban the user, block the card from further purchases any number of things.

But it always stays private. No casino needs to take this kind of abuse but it happens they need broad shoulders and thick skin (like our team have ) and if they felt it was to much just close the players account . simple.

 

[maphesto]

@ all4greed and doomed4ever:

Bryan had a second point when he said that you don´t treat other members this way.

Everyone participating in this forum is a member, and we expect our members to treat one another with a certain level of civility.

I read it like this:

It doesn´t matter if it was wrong to share the email because according to Bryan TonyT crossed the line TWICE in the same email.

There will always be questions regarding where that line is. We all can agree that calling someone scumbag in an email wouldn´t even be near the line and sending some one a horse head would have crossed it..

The best thing is that members don´t even have to argue about it, Casinomeister has spoken already.

If we are happy this thing will never happen again and we can all continue to have fun at Casinomeister Land.

 

[Cant_Get_Right]

Why don't Lock Casino contact VISA since both parties maybe a "member"? Send them a copy of TonyT email and personal information. Warn VISA about the behavior this member. And Let VISA know that we accept "ONLINE BETS" from TONYT (From the USA) his Card number is #####. The charge will show up as ABC-SHOES.COM for $99.89. We us ABC-SHOES.COM as a way to get around non-processing of gambling funds coming from the United States. I bet Lock Casino won't contact VISA and do something similiar to that. Why Not? Hmmm

 

[RedAndi]

Why don't Lock Casino contact VISA since both parties maybe a "member"? Send them a copy of TonyT email and personal information. Warn VISA about the behavior this member. And Let VISA know that we accept "ONLINE BETS" from TONYT (From the USA) his Card number is #####. The charge will show up as ABC-SHOES.COM for $99.89. We us ABC-SHOES.COM as a way to get around non-processing of gambling funds coming from the United States. I bet Lock Casino won't contact VISA and do something similiar to that. Why Not? Hmmm

*BINGO*
That's what has been bothering me but I hadn't thought of it that way.

They have so much personal info at the casinos about us, what would stop an irrate rep. from publishing that info if you got them pissed enough?
Full real name, home address, phone number, birthdate, certain financial info...Back in the day they even had our bank account numbers (maybe they still do in places other than US).
I know in this case it's Bryan, and something like that isn't going to happen, but I shudder to think what would happen if you really irritated someone at a place with less than stellar business ethics and they decided to "get back" at a player (yeah I know we aren't supposed to play at places like that but let's face it even some on the forum dip into non-accredited sometimes, at least I gather that from posts I see). It is hard enough to get paid sometimes, how would you go about protecting yourself against something like that?

And OK I understand now that Lock is a member here also, so I do see it from THAT perspective, they have the same forum rights and do not need to be abused in any way. However they are not exactly a member in the same way the players are and the abuse did not come via this forum.
The whole thing just makes me a tad uneasy



PS-was almost afraid to post this

 

[jelsmith]

Why don't Lock Casino contact VISA since both parties maybe a "member"? Send them a copy of TonyT email and personal information. Warn VISA about the behavior this member. And Let VISA know that we accept "ONLINE BETS" from TONYT (From the USA) his Card number is #####. The charge will show up as ABC-SHOES.COM for $99.89. We us ABC-SHOES.COM as a way to get around non-processing of gambling funds coming from the United States. I bet Lock Casino won't contact VISA and do something similiar to that. Why Not? Hmmm

Im sure they will get right on that.....hahahahahahahahaha

 

[just play]

Maybe the PM here aren't so private as one may think

They are not private at all....CM can read any of them. I'm not sure of the other mods? I belonged to a forum (non gambling related) and I was very close with the owner and mods, and they revealed to me that PM's are NOT private. After that, I changed the way I would PM people. I'm not saying that's what CM or the mods do here, but they can read PM's if wanted.

About this whole situation, it stinks.

Mommy someone called me a bad name....waaaaaa.

VERY unprofessional in my opinion. (to share that email with Max/CM) also VERY unprofessional for CM to show part of it.

 

[LaurieJim]

There's a crazy lady here in Casinomeister Land that just sent me an "abusive" private message the other day, without provocation of any private message received from me.

I think she's stalking me Meister...should I call her out in public here or just let it go?

I think I will just let it go and leave her with this to think about....

Old Attachment (Invalid)
____
____

Guilty Stalking You, oh please, im not that damn desperate


No worries, sent it to Max several days ago as i felt bad about my "Flowery Language" toward you and was ready to take my spanking like a grown up


Signed ,

Not a D/A

 

[vegetagirl2008]

Guilty Stalking You, oh please, im not that damn desperate


No worries, sent it to Max several days ago as i felt bad about my "Flowery Language" toward you and was ready to take my spanking like a grown up


Signed ,

Not a D/A

Offtopic..Grown-ups still get spanked..wow I think I need a couple myself only if RobWin will oblige..lol

 

[dcpam39]

ive deposited a fair amount lately at lockcasino and had not one decent win or any decent playtime the money was just eaten by the casino

i always thought that due to this i must be due a decnt win due to law of averages lol

now on saturday i realised due to being a vip i possably was due some cashback on my deposits so asked live help and was given $950 thank you lockcasino i thought

now my question is this do any members feel the same as me that due to it being basically a freebie of kinds the software picks up on this and doesnt play aswell as with deposited cash

i never take a bonus as i wouldnt make the wr but others do so maybe the software picks up on bonuses and plays better

i played about 6 games of different slots all doing the same (eat eat eat) and guess what now ive played it all off

surely im not that unlucky

just a thought i wondered if anyone had similar experiances

Just thought i would remind everyone of the original topic--i think we got a little sidetracked, me included,
Pam

 

[LaurieJim]

Offtopic..Grown-ups still get spanked..wow I think I need a couple myself only if RobWin will oblige..lol

Oh but havent you heard, Maxd has the biggest swinging paddle in CM town and his hits are right on target, not a hit and miss kinda fellow

As far as emails being sent to the Mods here go, it is never ok to talk to anyone that way, casino reps and chat agents are not there for people to abuse.

Would you want someone in your family if they happened to work at a call center for a casino to be talked to like that? People have feelings whether they work for a casino or are just sitting behind a keyboard and mean vile words do hurt.

Laurie

 

[takethemoney]

I had sworn to not deposit at RTG casinos for 2 months now. Wednesday afternoon I decided to try Lock with a small deposit. I made a $52 deposit, VIA QuickTender, and collected a $104 bonus (200%). I'm on the 4th day of play on that money, have met the WR, but only have $50 left, so nothing is cashable. That said, I think I got a pretty fair exchange and a boatload of entertainment for $52. If I bust out today, which is likely, I will have gotten a good ride for the money. A win would have been nicer, but still very nice play. This, for the first in a longtime, reminded me of the old days when you could at least get quite a bit of playing time for your money. My bet's rarely exceeded 20c-40c. At one point I was up to $520, but far from having the WR met. Should I write and cuss out the casino because I didn't win a bunch of money? (kidding, obviously)

 

[maxd]

They are not private at all....CM can read any of them. I'm not sure of the other mods? I belonged to a forum (non gambling related) and I was very close with the owner and mods, and they revealed to me that PM's are NOT private.

First of all it's going to depend entirely on what message board system is being used. We us vBulletin. As far as I know Mods cannot read PMs. I've certainly never been able to nor have I ever done it. I suppose there might be some back-end hack to do it, no idea. As site admin CM might be able to, not sure.

FWIW, I suggest people try to keep this in perspective: private data is not routinely shared (only in the course of PABs do I see such stuff), PMs are not being read, blah blah blah.

Freak out if it suits you but none of this background skulduggery stuff being imagined here is actually happening. In fact that part of this thread had pretty much descended into paranoid fantasies, but hey, if that floats your boat ....

 

[just play]

First of all it's going to depend entirely on what message board system is being used. We us vBulletin. As far as I know Mods cannot read PMs. I've certainly never been able to nor have I ever done it. I suppose there might be some back-end hack to do it, no idea. As site admin CM might be able to, not sure.

FWIW, I suggest people try to keep this in perspective: private data is not routinely shared (only in the course of PABs do I see such stuff), PMs are not being read, blah blah blah.

Freak out if it suits you but none of this background skulduggery stuff being imagined here is actually happening. In fact that part of this thread had pretty much descended into paranoid fantasies, but hey, if that floats your boat ....

Max, I didn't say you or Bryan were reading them, I was saying you can if wanted. Maybe not mods, but Bryan most certainly can. And in no way do I think Bryan is sitting behind a computer reading peoples PM's, again I am just saying he can. I'm sure he has much bigger things to deal with than that.

I'm not freaking out, if that was meant for me (my pm's can be read by anyone, they are pretty boring )...I was sharing information.

 

[Cant_Get_Right]

I had sworn to not deposit at RTG casinos for 2 months now. Wednesday afternoon I decided to try Lock with a small deposit. I made a $52 deposit, VIA QuickTender, and collected a $104 bonus (200%). I'm on the 4th day of play on that money, have met the WR, but only have $50 left, so nothing is cashable. That said, I think I got a pretty fair exchange and a boatload of entertainment for $52. If I bust out today, which is likely, I will have gotten a good ride for the money. A win would have been nicer, but still very nice play. This, for the first in a longtime, reminded me of the old days when you could at least get quite a bit of playing time for your money. My bet's rarely exceeded 20c-40c. At one point I was up to $520, but far from having the WR met. Should I write and cuss out the casino because I didn't win a bunch of money? (kidding, obviously)

LOL...So you still lost money. The $50 you got left in your account. Belongs to the casino. You could have saved yourself $52 and played in FUN Mode for Free. In the end the casino had your money anyways. They are opening 24/7 so whether it took 20 mins or 20 days. They made $52. Reminds me of a story where a man went to the funeral home to buy his dying dad a casket. The undertaker told him we are having a special on 2 caskets. The man told the undertaker. Why would I need to buy 2? The undertaker told him you never know when you gonna come. Maybe soon or maybe later. But one day you're gonna come. . The undertaker knew at some point the funeral home would have his extra money. All they had to do was wait.

 

[vegetagirl2008]

First of all it's going to depend entirely on what message board system is being used. We us vBulletin. As far as I know Mods cannot read PMs. I've certainly never been able to nor have I ever done it. I suppose there might be some back-end hack to do it, no idea. As site admin CM might be able to, not sure.

FWIW, I suggest people try to keep this in perspective: private data is not routinely shared (only in the course of PABs do I see such stuff), PMs are not being read, blah blah blah.

Freak out if it suits you but none of this background skulduggery stuff being imagined here is actually happening. In fact that part of this thread had pretty much descended into paranoid fantasies, but hey, if that floats your boat ....

Yes he is right ONLY the admins can read the PM's I use to be an admin for this Neopets site I only read them in case members were spamming thru the PM system..

 

[just play]

Yes he is right ONLY the admins can read the PM's I use to be an admin for this Neopets site I only read them in case members were spamming thru the PM system..

I knew someone could.

 

[takethemoney]

LOL...So you still lost money. The $50 you got left in your account. Belongs to the casino. You could have saved yourself $52 and played in FUN Mode for Free. In the end the casino had your money anyways. They are opening 24/7 so whether it took 20 mins or 20 days. They made $52. Reminds me of a story where a man went to the funeral home to buy his dying dad a casket. The undertaker told him we are having a special on 2 caskets. The man told the undertaker. Why would I need to buy 2? The undertaker told him you never know when you gonna come. Maybe soon or maybe later. But one day you're gonna come. . The undertaker knew at some point the funeral home would have his extra money. All they had to do was wait.

LOL...dude, I could go to the mall, especially if I was with my wife, I guarantee you $50 would be gone 10 minutes after we cleared the door.
While I spent money at the casino, I had an expectation of spending that money and never seeing it again. If I had played in fun mode it would have been 100% guaranteed that I could win no money. Believe me, I play in fun mode lots. It keeps me from spending much money, especially the way the casinos behave lately. All I was saying is that the last one was one of my better sessions in a long, long time.

 

[The Dude]

They are not private at all....CM can read any of them. I'm not sure of the other mods? I belonged to a forum (non gambling related) and I was very close with the owner and mods, and they revealed to me that PM's are NOT private. After that, I changed the way I would PM people. I'm not saying that's what CM or the mods do here, but they can read PM's if wanted.

About this whole situation, it stinks.

Mommy someone called me a bad name....waaaaaa.

VERY unprofessional in my opinion. (to share that email with Max/CM) also VERY unprofessional for CM to show part of it.

Honestly, I think this issue has gotten a little out of hand, and I want to apologize to those of you who felt what I did was wrong. If you think it was unprofessional - well then, I'll admit that I feel strongly about certain things, and I might say or do something that may be deemed racy or adventurous at times. That's just me.

But I will publicly admit - I was uncool. I'm sorry.

The casino sent the email in question as a "member to a member" sort of situation. Sure we have a business relationship, but in doing so we work closely together. And it wasn't information one would considered privileged (name, address, telephone #, etc.), it was a scary email. It was along the lines of - "Hey this guy is posting in the forum, and this is what he just sent our CSRs". And reading it really pissed me off.

One thing to make clear to everyone, this had nothing to do with which casino this came from, it could have been from Cirrus for all I care, I would have done the same thing - I didn't like what I saw - and I made a move.

TonyT - I hope you've apologized to the people you were abusive to. That would be the right thing to do.

@ the question on PMs, like with all forums, these are in the database but the moderators have no access to them. The only way to read anyone's PMs are to actually access the persons account. For the past twelve years of running the board, this has never been done - not even with banned accounts.

Now I'm in Montreal at the moment - I'm going to each some Sushi.

 

[De Beuker]

LOL...So you still lost money. The $50 you got left in your account. Belongs to the casino. You could have saved yourself $52 and played in FUN Mode for Free. In the end the casino had your money anyways. They are opening 24/7 so whether it took 20 mins or 20 days. They made $52. Reminds me of a story where a man went to the funeral home to buy his dying dad a casket. The undertaker told him we are having a special on 2 caskets. The man told the undertaker. Why would I need to buy 2? The undertaker told him you never know when you gonna come. Maybe soon or maybe later. But one day you're gonna come. . The undertaker knew at some point the funeral home would have his extra money. All they had to do was wait.

I can understand Takethemoney.
I play for entertainment too.
It will always cost money in the end. The house edge does its job.
When I make a deposit I expect to lose it, but I hope to win.
Thats the thrill of gambling.
I wont complain if I play 4 days on a deposit.

Playing in fun mode is boring as hell as there is no tension whatshowever.

 

[TonyT]

TonyT - I hope you've apologized to the people you were abusive to. That would be the right thing to do.
.

I appoligized for the language i used which even i know was a bit out of line. They still have never sent any reply to me about any of this, they are the ones who should have called me out on this.

 

[Mavin1]

There was a time when common sense and courtesy came before resorting to verbally abusing others. But when all you here anymore on television, movies any media is foul language and abusive behavior, it becomes commonplace and part of the norm for many people.

I get disgusted when trying to talk with someone that has to inject the "F--K" word into every phrase and sentence, like the conversation cannot progress without it. It's the same with any word or behavior that at one time was unacceptable and now is everyday language and expression for so many.

What was unacceptable then, is now acceptable today, does this make us a better society, easier to relate, good influence for our children or our neighbors children. Because what we allow to be so common place in our lives and with others always comes home to those around us.
It is extremely sad to see the human race becoming crotch grabbing gutter monkeys. This is not evolution, it is de-evolution.

This is not directed at TonyT as he was man enough to appologize, but to everyone who has decided to continually let there civility go a little piece at time.
Maybe we will just devolve back to Neanderthals, lose our ability to speak altogether and just club and stone each other when we are ticked off.

JMO, as it goes back to calling out our behavior and treatment towards our fellow human beings, for which at one time or another we are all guilty of in one form or another and nothing else to do with the other issues raised here.

 

[RedAndi]

Now I'm in Montreal at the moment - I'm going to each some Sushi.

You mean you aren't going to have the Montreal specialty of fries with gravy and cheese curd balls?!?!? (I do not know the name, I just can never imagine who came up with the combo).

You better make sure to get out of town if the Canadians happen to beat the Penguins in the playoffs, that place is going to ERUPT! And I would LOVE IT

 

[Pinababy69]

You mean you aren't going to have the Montreal specialty of fries with gravy and cheese curd balls?!?!? (I do not know the name, I just can never imagine who came up with the combo).

You better make sure to get out of town if the Canadians happen to beat the Penguins in the playoffs, that place is going to ERUPT! And I would LOVE IT

It's called poutine, and it's absolutely yummy!!! But when in Montreal, you simply have to eat the smoked meat on offer. You won't find better anywhere in the world. Actually, Montreal is quite a cosmopolitan city. I was there for the GIGSE a few years ago....and was surprised how much it had grown up (hadn't been there in twenty years). I actually ate Mexican and Chinese the two nights I was there....and I have to say the Chinese was the best I had ever had...even including Chinatown here in Toronto in the mix. Awesome selection of dining opportunities.

 

[Mavin1]

Uh, making me hungry here, guess I'll have to go cook now! But heating leftovers, just doesn't sound as good.

 

[just play]

It's called poutine, and it's absolutely yummy

You Canadians and your damn poutine!!!! That's ALL I hear about from my Canadian friends. "What are you having to eat?" "We are having poutine" AGAIN!!!!!

 

[slotjunkie]

Honestly, I think this issue has gotten a little out of hand, and I want to apologize to those of you who felt what I did was wrong. If you think it was unprofessional - well then, I'll admit that I feel strongly about certain things, and I might say or do something that may be deemed racy or adventurous at times. That's just me.

But I will publicly admit - I was uncool. I'm sorry.

The casino sent the email in question as a "member to a member" sort of situation. Sure we have a business relationship, but in doing so we work closely together. And it wasn't information one would considered privileged (name, address, telephone #, etc.), it was a scary email. It was along the lines of - "Hey this guy is posting in the forum, and this is what he just sent our CSRs". And reading it really pissed me off.

One thing to make clear to everyone, this had nothing to do with which casino this came from, it could have been from Cirrus for all I care, I would have done the same thing - I didn't like what I saw - and I made a move.

TonyT - I hope you've apologized to the people you were abusive to. That would be the right thing to do.

@ the question on PMs, like with all forums, these are in the database but the moderators have no access to them. The only way to read anyone's PMs are to actually access the persons account. For the past twelve years of running the board, this has never been done - not even with banned accounts.

Now I'm in Montreal at the moment - I'm going to each some Sushi.

So glad to see an apology from CM :notworthy

Uh, I think Lock owes him an apology too! For whining to the forum rep, Tony T said nothing in his forum post that was alarming! And yes I said whining (not a courtesy heads up)about some name calling email they recv'd! The (angry) language was horrible and for that Tony should apologize, but only for that!

Also, how come no one commented on the Cant-get-right post about the NIGGER calling member?????
https://www.casinomeister.com/forums/threads/vip-cashback-still-no-playtime.37696/

And in my experience, Lock Sucks!!!

 

[maxlevine]

It's called poutine, and it's absolutely yummy!!! But when in Montreal, you simply have to eat the smoked meat on offer. You won't find better anywhere in the world.

Schwartz smoked meat is a must!

You better make sure to get out of town if the Canadians happen to beat the Penguins in the playoffs, that place is going to ERUPT! And I would LOVE IT

GO HABS GO!

Actually, Montreal is quite a cosmopolitan city. I was there for the GIGSE a few years ago....and was surprised how much it had grown up (hadn't been there in twenty years). I actually ate Mexican and Chinese the two nights I was there....and I have to say the Chinese was the best I had ever had...even including Chinatown here in Toronto in the mix. Awesome selection of dining opportunities.

Us Canadians are good too, you know...

 

[same_old]

Honestly, I think this issue has gotten a little out of hand, and I want to apologize to those of you who felt what I did was wrong. If you think it was unprofessional - well then, I'll admit that I feel strongly about certain things, and I might say or do something that may be deemed racy or adventurous at times. That's just me.

But I will publicly admit - I was uncool. I'm sorry.

The casino sent the email in question as a "member to a member" sort of situation. Sure we have a business relationship, but in doing so we work closely together. And it wasn't information one would considered privileged (name, address, telephone #, etc.), it was a scary email. It was along the lines of - "Hey this guy is posting in the forum, and this is what he just sent our CSRs". And reading it really pissed me off.

One thing to make clear to everyone, this had nothing to do with which casino this came from, it could have been from Cirrus for all I care, I would have done the same thing - I didn't like what I saw - and I made a move.

TonyT - I hope you've apologized to the people you were abusive to. That would be the right thing to do.

@ the question on PMs, like with all forums, these are in the database but the moderators have no access to them. The only way to read anyone's PMs are to actually access the persons account. For the past twelve years of running the board, this has never been done - not even with banned accounts.

Now I'm in Montreal at the moment - I'm going to each some Sushi.

All good Bryan, your the Sheriff of the online gaming industry so we still love ya and trust you mate.

I think you possibly need a little break away yourself, I know you work very hard and are constantly travelling and im sure it takes its toll eventually, not to mention the stuff that has been going on here lately between forum members is tiring im sure.

Your always ok in my book Bryan.

 

[skiny]

Honestly, I think this issue has gotten a little out of hand, and I want to apologize to those of you who felt what I did was wrong. If you think it was unprofessional - well then, I'll admit that I feel strongly about certain things, and I might say or do something that may be deemed racy or adventurous at times. That's just me.

But I will publicly admit - I was uncool. I'm sorry.

The casino sent the email in question as a "member to a member" sort of situation. Sure we have a business relationship, but in doing so we work closely together. And it wasn't information one would considered privileged (name, address, telephone #, etc.), it was a scary email. It was along the lines of - "Hey this guy is posting in the forum, and this is what he just sent our CSRs". And reading it really pissed me off.

One thing to make clear to everyone, this had nothing to do with which casino this came from, it could have been from Cirrus for all I care, I would have done the same thing - I didn't like what I saw - and I made a move.

TonyT - I hope you've apologized to the people you were abusive to. That would be the right thing to do.

@ the question on PMs, like with all forums, these are in the database but the moderators have no access to them. The only way to read anyone's PMs are to actually access the persons account. For the past twelve years of running the board, this has never been done - not even with banned accounts.

Now I'm in Montreal at the moment - I'm going to each some Sushi.

My two cents....

I don't think the email should have gone anywhere in the first place. I think the players account should have been locked and the key thrown away. I insult people on a daily basis but the least you can do is throw some sugar on it. "Happy birthday. I'm glad to see you're living long enough to fall apart at the seams." Blah, blah, blah.

Bryan agreed it was uncool. In hindsight things could have been done differently but they weren't. I'm sure some of the people involved will learn from the uproar it caused.

I don't post anything anywhere online without the assumption that someone somewhere is going to be able to read it. It's transmitted data. The though that it's totally private is just silly.

Bryan... What the hell are you doing in Montreal? You do realize that entire province is full of french people?

 

[RedAndi]

I insult people on a daily basis but the least you can do is throw some sugar on it. "Happy birthday. I'm glad to see you're living long enough to fall apart at the seams." Blah, blah, blah.

Bryan... What the hell are you doing in Montreal? You do realize that entire province is full of french people?

LMAO Skiny I like your style!

 

[dominique]

Ok, I just read this whole darn thread due to Dave's announcement that he wants to quit CM because of it.

And what I want to say is probably going to draw some fire, but here goes anyway, because it bugs me.

TonyT's posts here are very mild mannered and very much fit in with everyone elses. Just complaining about losing streaks. We all have these, it's easy to sympathize, and all is honkey dory and business as usual.

However, there is a Dr. Jeckyl and Mr. Hyde thing going on there, because the way he behaved towards the casino reps is a totally different thing.

When there is something like that going on, I want to know about it.

The reason for this: There have been numerous cases where people post on message boards, gaining friendship and support from members, while in private putting pressure on casinos and ening up trying to blackmail the casino. The messageboard members side with the poster who won their trust and become an unwitting aide to the blackmail.

I am not saying that TonyT is playing this game, I have no idea, for all I know he is just a guy with anger management issues.

But it does help to know when someone is abusive to one party and sweet and mild mannered to the other, it keeps one from being duped should something arise.

That said, I am a staunch opponent of publishing private communications and think it is never really ok. The communication wasn't published here, only the tone of it. Sooooo... not so sure that was such a bad thing.

As far as Max/Bryan speaking to Lock about it - when I get player complaints I speak to the casinos about it too. And how can you expect something to be made right when there is no exchange of information? If the casino says "believe me, we owe nothing" am I to believe that? Of course not, I want facts.

So, if you are going to complain about a place on someone's forum, you have to expect that you will be talked about. Unless of course the forum owners don't give a shit.

 

[Nate]

Hi All,

Interesting conflicting views: My personal opinion is that Privacy and Customer Service should take precedence here. In any land based casino, if a Guest is abusive toward the Casino staff - the casino has a right to suspend the members account.

With that said, if the Casino was a regular advertiser in a particular Newspaper, and the player wrote regular gossip columns (not as a staff member), that would in essence make them part of the same forum...

The casino would NOT have a right to send a letter to the editor complaining about how the player is being derogatory toward them on their premises. If this casino had learnt anything about "Customer Service", they would be aware that people providing a service can expect this sort of behaviour from their customers. The important issue here is how they deal with it – Practice professionalism and attempt to resolve the matter internally before sending off personal complaints of slander to another body (although related to the industry).

It would have been more appropriate to let Tony know that his conduct was not appreciated or welcomed and made a decision from this. They could have also have replied to him. Instead of doing this, they sent an email to CM.... this IMPO is UNPROFESSIONALISM at its highest. Casinos should have ways and means of dealing with this type of situation within THEIR organisational structure. If TonyT was inflaming the casinos name publicly or belittling an individual on here, then I agree that that would be the correct route to follow... but he was along the lines of ... I have a Mustang - put in 20L of Gas and I'm getting a bad return on mileage... other members who have the same car tend to agree... Even although he swore at the Salesman in the Ford Showroom and they belong to the same automotive forum, will not give the sales manager the right to contact the forum administrator and email him a voice recording…..

Everybody is entitled to their personal opinion on the matter, however; having worked in the industry - This is a BIG …NO NO!!!.. Disappointing to say the least....

Casinos should attempt to resolve the matter through the correct channels – I.e. Send the person an email and advise them that their behaviour will not be tolerated or email them and advise them due to their abuse, the account has been locked. If TonyT then disputed his locked account – THEN the casino could provide proof of his transcript to advise why it was locked.

I just see the inability of Management to deal with a scenario and passing the buck onto someone when they should instead be liaising with their customers.

I am really disgusted at the approach and FYI, we all flame every now and again…What Tony did was wrong… But the casino is even worse for not attempting to rectify the scenario and warn / ban the player.

Regards,

Toothless Blue Character

 

[darkpixie]

Just catching this thread now.

Normally I would agree with you CM(Bryan), because usually you are pretty fair on these boards. I get that this guy needed to be cut off at the knees so to speak before things got out of control. However, I think that a quick PM to the player would have been more that sufficient to warn him to watch his wording. In doing so you would have accomplished all your goals without humiliating and disrespecting this players privacy.

Gambling can get to be an emotional sport and chances are the player regretted sending the email 10 seconds after it had been sent, after all he didn't exactly head over here with guns a blazing. In fact I believe your comment has caused more harm to this forum and Lock Casino in the end than anything TonyT could have possibly said.

 

[LHofsdal]

Here is my 2 cents....

First, I applaud you CM for apologizing!!! It isn't easy to admit you wrong, but you have shown that you are only human and we all make mistakes. I proves alot to me that you can come out and admit when your wrong.

I am a member on the other forum where TonyT use to be. I can honestly say that he was alway polite and friendly on the message boards and in the chat room. When I read this thread, I was surprised to hear he would e-mail something like that. But then I realized he was hot, way more than hot!

We all have had times where we were mad as hell and used words and phrases we know we shouldn't have, and I can understand why he was hot. I am sure in the future he will chose his words more wisely. I really think it was a mistake and I can forgive him for that.

We are all human and we have all done things we are not proud of, and I for one don't hold any hard feelings towards TonyT or CM. I will admit for CM posting his apology he has made me think of him in a different light for the better not the worst.

Let it go and use this as something to learn from, and move on. We all have our opinions about it and that is fine, I love to read the post when people are stating their views in a suitable manor, that is what makes this forum a great place.

I can tell you this much, after working in retail for 21 years before I retired, I have learned 51 polite ways to call someone an a$$hole without ever saying the word or raising my voice, but when I was done speaking they knew exactly what I meant. If you sit back a moment and think about what you want to say you will be suprised how politely you can get your message to be in a polite manor and still mean the same thing.

Again, just my 2 cents.

LH

 

[petro]

Sorry for the necro on this thread, it was linked to another necro thread https://www.casinomeister.com/forums/threads/totalesoft-questions.36412/?t=36412 and I became interested in it.

But I think the severity of the abuse overrides any email privacy privileges.

I have come across people in life that do not believe that it’s right to commit a small harm to avoid a bigger one.

I have also come across “principled people.” They get fixated on principles that they believe should never be broken even if it comes at the cost of great harm. Religious people are infamous for it. I would probably mention a few examples but I’m afraid it would offend some forum members as these topics are still controversial in some countries...