Baptism by Fire - success Videoslots wants to join up!

[ChopleyIOM]

On the whole phone/SMS thing, my default preferences (and I suspect I'm not alone) when it comes to communication from casinos via those mediums is absolutely none whatsoever.

I consider my mobile phone to be a private communication method for family and friends and a select few people at work who may need to contact me, and with the greatest of respect I don't want casinos to have access to it at all. Where I do have to provide my mobile number to a company for whatever reason I always make it 100% explicitly clear that I do not want to receive any communications from them at all that aren't of high importance (for example my bank and credit card providers using my mobile to get in touch in the event of suspected fraudulent activity, would be acceptable to me) - and never ever EVER any sort of marketing call/SMS WHATSOEVER.

I honestly don't understand why Videoslots feel that they 'need' a mobile number and have made it a mandatory field when signing up, that alone would have deterred me from registering had it not been for Lucas's intervention on this thread to clarify that I was alright to use a landline that diverted to voicemail. (I did see the comments from Lucas about preventing chargebacks, but for a player like me who is 100% Neteller based that's an irrelevance anyway.)

When it comes to casino<>player communications I'm hard pushed to think of anything that can't be sorted via email or live chat, I've been an active online player for nearly six years and I've never needed anything other than those two methods of communication. (Red Flush insisted on a phone call to 'verify' a withdrawal so got a phone number out of me that way, and then later sent me an unsolicited marketing call using that phone number, which is exactly why I don't like casinos having a phone number they can hassle me on, and is why I always use a landline that diverts to voicemail when providing a number.)

At the end of the day it's your call Lucas, but I can only echo previous comments in this thread that making a mobile number a mandatory field when signing up, and then sending out communications thereafter (be they texts or calls) to players using that number is bad form. As Nifty said, it should absolutely be an opt-in and not an opt-out, I really wouldn't want to be getting texts from a casino to tell me I've got free spins or a withdrawal has been processed. I've got my gmail right here on my phone, that's more than enough!

The other problem you're going to have Lucas is a trust issue, you and your casino may be 100% trustworthy, but I'd bet that most of us here have been burned by unwanted casino spam/texts/calls in one way or another over the years and fundamentally just don't want to hand over our mobile numbers to a casino. And there's nothing to say that you'll be the rep here for Videoslots forever, or that the casino won't change hands, or that your customer database won't go walkabout, or whatever, and all those mobile numbers suddenly find themselves in less reputable hands.

Just my thoughts anyway

 

[ChopleyIOM]

Sorry to say, but we had a massive error with the free spins that went out this morning. And the CS was not informed in time regarding the error. Everyone who received the email and didnt get your free spins, please send me a PM with your username. I will make sure you get 5 free spins in SugarPoP.

Please note that the error was that you got 40 free spins in Boomanji instead of 5 free spins in SugarPoP. So it was a very postive error for the customer figuring that out

Furthermore, we are contacting each customer who had an issue and didnt use the free spins in Boomanji with a new voucher code to SugarPoP.

I got the email but don't appear to have any free spins on either slot!

 

[VS_Lucas]

On the whole phone/SMS thing, my default preferences (and I suspect I'm not alone) when it comes to communication from casinos via those mediums is absolutely none whatsoever.

I consider my mobile phone to be a private communication method for family and friends and a select few people at work who may need to contact me, and with the greatest of respect I don't want casinos to have access to it at all. Where I do have to provide my mobile number to a company for whatever reason I always make it 100% explicitly clear that I do not want to receive any communications from them at all that aren't of high importance (for example my bank and credit card providers using my mobile to get in touch in the event of suspected fraudulent activity, would be acceptable to me) - and never ever EVER any sort of marketing call/SMS WHATSOEVER.

I honestly don't understand why Videoslots feel that they 'need' a mobile number and have made it a mandatory field when signing up, that alone would have deterred me from registering had it not been for Lucas's intervention on this thread to clarify that I was alright to use a landline that diverted to voicemail. (I did see the comments from Lucas about preventing chargebacks, but for a player like me who is 100% Neteller based that's an irrelevance anyway.)

When it comes to casino<>player communications I'm hard pushed to think of anything that can't be sorted via email or live chat, I've been an active online player for nearly six years and I've never needed anything other than those two methods of communication. (Red Flush insisted on a phone call to 'verify' a withdrawal so got a phone number out of me that way, and then later sent me an unsolicited marketing call using that phone number, which is exactly why I don't like casinos having a phone number they can hassle me on, and is why I always use a landline that diverts to voicemail when providing a number.)

At the end of the day it's your call Lucas, but I can only echo previous comments in this thread that making a mobile number a mandatory field when signing up, and then sending out communications thereafter (be they texts or calls) to players using that number is bad form. As Nifty said, it should absolutely be an opt-in and not an opt-out, I really wouldn't want to be getting texts from a casino to tell me I've got free spins or a withdrawal has been processed. I've got my gmail right here on my phone, that's more than enough!

The other problem you're going to have Lucas is a trust issue, you and your casino may be 100% trustworthy, but I'd bet that most of us here have been burned by unwanted casino spam/texts/calls in one way or another over the years and fundamentally just don't want to hand over our mobile numbers to a casino. And there's nothing to say that you'll be the rep here for Videoslots forever, or that the casino won't change hands, or that your customer database won't go walkabout, or whatever, and all those mobile numbers suddenly find themselves in less reputable hands.

Just my thoughts anyway

I understand your concern and we will change it now so you can opt in or out during your registration. But we still will require it during deposits with card.

Thank you for your feedback

 

[VS_Lucas]

I got the email but don't appear to have any free spins on either slot!

You need to redeem the voucher code to activate your free spins. Please go to "My Profile" -> "Vouchers" and put in the voucher code which was sent to you.

 

[ChopleyIOM]

You need to redeem the voucher code to activate your free spins. Please go to "My Profile" -> "Vouchers" and put in the voucher code which was sent to you.

Bloody hell Choppers, RTFM!

Sorry Lucas entirely my fault, that worked fine!

 

[mrmark21]

Sorry to say, but we had a massive error with the free spins that went out this morning. And the CS was not informed in time regarding the error. Everyone who received the email and didnt get your free spins, please send me a PM with your username. I will make sure you get 5 free spins in SugarPoP.

Please note that the error was that you got 40 free spins in Boomanji instead of 5 free spins in SugarPoP. So it was a very postive error for the customer figuring that out

Furthermore, we are contacting each customer who had an issue and didnt use the free spins in Boomanji with a new voucher code to SugarPoP.

That's good to know. I asked CS and they told me I wasn't eligible because I had already taken the NDB spins. I generally ask to speak to a supervisor but forgot this time as the agent seemed pretty sure that I wasn't eligible. Anyway thanks.

I can see the problem now, I only received the email for the five free spins on Sugar Pop not for the other promotion and when the agent told me I received some free spins already I assumed he meant the NDB free spins. I've really been hanging out to try this Sugar Pop game

 

[VS_Lucas]

That's good to know. I asked CS and they told me I wasn't eligible because I had already taken the NDB spins. I generally ask to speak to a supervisor but forgot this time as the agent seemed pretty sure that I wasn't eligible. Anyway thanks.

I can see the problem now, I only received the email for the five free spins on Sugar Pop not for the other promotion and when the agent told me I received some free spins already I assumed he meant the NDB free spins. I've really been hanging out to try this Sugar Pop game

It was a lot of misunderstanding before our CS understood what the error was

Please check your e-mail. Our CS sent you a new voucher code for SugarPoP. If you didnt receive it, please PM me and I'll send it to you.

 

[dunover]

I entered my code as per instructions and actually got 40 spins on Boomabang or whatever the fireworks slot is called at 10p per line! 9-liner, so £36 of credits, made £38.15 so 103%-ish RTP. I then went to another slot to try and make 38 quid last for 30x WR and chase Chopley up the ladder, but failed miserably. Thanks anyway, nice gesture Lucas!

PS Just to reaffirm I had the 'Sugarpop' 5-spins e-mail and inputting this resulted in the above. Is this how it was meant to work?

 

[VS_Lucas]

I entered my code as per instructions and actually got 40 spins on Boomabang or whatever the fireworks slot is called at 10p per line! 9-liner, so £36 of credits, made £38.15 so 103%-ish RTP. I then went to another slot to try and make 38 quid last for 30x WR and chase Chopley up the ladder, but failed miserably. Thanks anyway, nice gesture Lucas!

PS Just to reaffirm I had the 'Sugarpop' 5-spins e-mail and inputting this resulted in the above. Is this how it was meant to work?

Hi Dunover,

No, we had an error You should have got 5 free spins in SugarPoP. But our system rewarded you with 40 free spins in Boomanjii instead
- it created a lot of confusion so we had a bit of a stressful morning. But everything is sorted now.

Cheers

Lucas

 

[ChopleyIOM]

That Boomanji slot seriously needs an autoplay (a function lacking from quite a lot of the games on the site TBH), it's also quite clearly, ahem, 'inspired' by Starburst

Also when it does the respins for the extra wilds (think Starburst), you can see the wild symbols spinning by on 1 and 5, even though they can only land on 2-3-4.

No sign of an RTP figure for it either, hopefully Lucas will get the RTP master list live before too long (I'm holding off on making another deposit at the site until I've got a full RTP list to refer to, so it's freeplay only for me at the moment, I think it's safe to say that Mr dunover won't be catching me on the casino race leaderboard this week )

 

[Balthazar]

you can see the wild symbols spinning by on 1 and 5, even though they can only land on 2-3-4.

Reminds me of the early days of IR when there were wilds in the spinning animation during the Wild Desire bonus round.

 

[dunover]

That Boomanji slot seriously needs an autoplay (a function lacking from quite a lot of the games on the site TBH), it's also quite clearly, ahem, 'inspired' by Starburst

Also when it does the respins for the extra wilds (think Starburst), you can see the wild symbols spinning by on 1 and 5, even though they can only land on 2-3-4.

No sign of an RTP figure for it either, hopefully Lucas will get the RTP master list live before too long (I'm holding off on making another deposit at the site until I've got a full RTP list to refer to, so it's freeplay only for me at the moment, I think it's safe to say that Mr dunover won't be catching me on the casino race leaderboard this week )

Yeah, I'm embedded firmly outside the top 20 so you're correct. As for the gimped reels, Hitman does exactly the same with the stacked wild on 1,5 and I noticed IR shows scatters spinning on the WD feature when you can't get them. Just goes to show that my proposition that preset videos are selected of reels spinning for each RNG result and reels aren't stopped randomly 1,2,3,4,5 on an individual basis could well be correct. I'm also pretty sure St*rb*rst does it but don't quote me on that as on the occasions I've played it I've been in a torpid state after the first few spins and not fully conscious.

PS Lucas, don't worry I never got near cashing out on the undeserved 40 Boomanji rewards - 11% I believe.

 

[incrediblestuff]

First Impressions

Ok Lucas,

I signed up, got some freespins and got lucky on that silly slot, and won about 11, since the coinsize was at 0.2 i think,
and browsing through your games section i saw a lot of providers i have never really tried.
I tried one slot i recently discovered from Play&Go, "Wild Blood" which i really like but alas that one was cold as hell, so i wasn't able to try the rest: i usually press on till i get a bonus or go bust. But the two games i tried, and the browsing in general was very smooth, and the layout of the site pleasant, which means i will definitely be back as soon as the bankroll allows it

So far, so good! Good luck with the Baptism, i am sure you guys will make it, cause by the way things are looking now, the only gripe many members seem to have is the Phone thingamajig, and it appears you are already solving that.
Keep it up

 

[VS_Lucas]

Hi incrediblestuff,

Cheers buddy, and Thanks a lot for your comments .

Feel free to contact me anytime, if you'll need anything mate.

Best Regards,
Lucas

 

[ChopleyIOM]

I've received a couple of nice cashback bonuses from my play at Videoslots last week

#1 is £15.08 of cashback on my play

#2 is £27.50 for my position on the Casino Race Leaderboard

Remember I only made £300 worth of deposits, and finished off by withdrawing £200 back out, so I only lost £100, and have received £42.58 as cashback with no WR or restrictions attached. (The funds just go directly into your cash balance.)

That's a pretty nice perk TBH!

Also note I didn't make any particular effort to climb the Casino Race Leaderboard, and only did 6348 spins at 25p play or more to get the £27.50 prize for the position I finished in.

 

[dunover]

I've received a couple of nice cashback bonuses from my play at Videoslots last week

#1 is £15.08 of cashback on my play

#2 is £27.50 for my position on the Casino Race Leaderboard

Remember I only made £300 worth of deposits, and finished off by withdrawing £200 back out, so I only lost £100, and have received £42.58 as cashback with no WR or restrictions attached. (The funds just go directly into your cash balance.)

That's a pretty nice perk TBH!

Also note I didn't make any particular effort to climb the Casino Race Leaderboard, and only did 6348 spins at 25p play or more to get the £27.50 prize for the position I finished in.

I outdid you on the cashback this week, 25.01 pending for Friday, but you bust my ass in the league, I scraped a paltry £12.50 from a high of £25, with 2668 spins. Not enough to cash out so I lost it...
I told you it was a good site, original ideas and my favourite of 2013, even surpassing GUTs IMO....

 

[Jd666]

Yesterday i decided to deposit 26 as its all i had spare.
I read this thread last week and forgot about how the SUB works and didnt really think i would clear it.
After a couple of times nearly busting out, i managed to clear WR this morning and peaked at 109.
Played down to £90 and decide to withdraw.
Sent my passport and bank statement which were verified in around 2 minutes.
My skrill screenshot took a little longer to verify but was only about 15-20 minutes.

Only got kicked off a game once and just a couple issues with slow reels spinning but that seems to happen on every flash casino for me.

Withdrawal was approved and in my skrill account in less than 15 minutes.
So from submitting my documents, it took around 55 minutes to be verified and my money in skrill account which is excellent.

My only gripe is the SUB, but you all know about that now

Thumbs up from me

 

[ChopleyIOM]

I got an email about my cashback yesterday, 'only' £15.08p but since it's basically a total freebie perk can't complain!

It worked out really well 'cause I got back from the pub last night (quite late and a little bit drunk if I'm honest), and it gave me something to do whilst I was eating my Chinese takeaway

Had a bit of luck on BDBA and Supernova, and am currently sat on £60.

The cashback is immediately withdrawable, there's no WR on the cashback itself or any winnings accrued from it, so it's far better than the standard sort of NDB perk.

In conjunction with the casino race leaderboards, the cashback is a great little feature of the setup at Videoslots IMO, as it gives you a 'deposit' without actually having to deposit anything.

Still waiting on the master RTP list for all the games though Any sign of that Lucas?

Also, how exactly is the cashback calculated?

 

[VS_Lucas]

Hi Chopley,

The master RTP list for all of the games should be done by the end of January. I'll keep you posted as soon as it is.

Re; how the casehback is calculated: Players get 25% of our daily profits. If the game pays out 96% then the player gets 1%, if the game pays out 98% then the player will get 0.5% and so on.

And it doesn't matter if you win or lose whilst you're playing, as you will still be earning the cashback.

Let me know if you have any further questions mate.

Kind Regards,
Lucas

 

[sapit222]

My first try gave me a bit mixed feelings. Lots of slot games is a +
Got a problem with verification/withdrawal, so contacted CS. They were friendly, but not so helpful.
After i contacted Lucas in here it got solved quickly though.

Ill give them a try soon again.

 

[VS_Lucas]

Glad you like our grand collection of games mate

They will also be increasing substantially soon both online as well as on mobile within the 1st quarter of 2014 as we are integrating with NetEnt as we speak, so we estimate that we will go live in either Feb / March.

Thanks a lot! and I'm here whenever anyone needs my assistance.

Wishing you all the very best and a Merry Christmas!

Kind Regards,
Lucas

 

[tinybettor]

I would just like the rep to answer a simple query. I chatted to the support staff about self-excluding myself for 6 months and whether I will be able to reopen my account. The agent replied that as long as I do not request to open it, it will remain locked forever. Am I wrong, or is the whole point of self-exclusion not allowing the player back in within the specified time-frame?

 

[dunover]

I would just like the rep to answer a simple query. I chatted to the support staff about self-excluding myself for 6 months and whether I will be able to reopen my account. The agent replied that as long as I do not request to open it, it will remain locked forever. Am I wrong, or is the whole point of self-exclusion not allowing the player back in within the specified time-frame?

You can lock yourself out for a period of your choosing in the account section on there if you want. The agent may have meant that if you don't apply for re-opening after the 6-months is up it would remain locked indefinitely until you did.

 

[VS_Lucas]

Hi tinybettor,

If a player locks or requests to lock his/her account for a 6 month period, then the account can not be opened until the period is over. So, If the player would ask to re-open the account before the 6 months are over, we will not open the account, and the player would have to wait until the whole period that was initially requested to be blocked has passed. Furthermore, a player can also request a permanent block too.

Kind Regards,
Lucas

 

[mrmark21]

I actually really like the option to Self Exclude without having to contact CS to do so. Makes it easy and hassle free you also don't need to divulge that you have a gambling problem or those like me who exclude when their on a losing streak.

Some casinos tend to ask a thousand questions and would prefer to just throw some free chips at you than accept your request. I had an issue with one casino that had me jumping through hoops to get Self Excluded. I think it really shows that Video Slots does take responsible gambling seriously which is always a good thing to see.

Good going Video Slots

 

[ChopleyIOM]

Just made my second withdrawal from Videoslots, I've had a very good run on my last deposit (turned £100 into more than £300 over the last three days) but you've got to make the decision to quit while you're ahead at some point!

Money was in my Neteller account in 45 minutes, which is a very impressive payout time full stop, let alone on Boxing Day!

Obviously I'll be depositing and playing there again in due course, but I just had a horrible feeling that a nasty run was due so decided to make a withdrawal whilst I was nicely ahead (I'd be interested to know what my stats are for my last deposit, because they must be pretty nice.)

For the record I've done about 8500 spins in the last three days, have had a few slow spins and one can't connect to server error, other than that it's been flawless across a wide variety of games and softwares.

 

[Fjf2k11]

Superb online casino

It's a great casino I took they're 100% bonus and got through the W.R. Quite quick ended up winning £500 on pure platinum with 1 spin. A kept £100 in ended up getting another £365 on break da again. A nearly had triple bypas lol after I gave them my 3 pics of proof of I.D a got ma doe 3 days later.

 

[randomiam]

disliked

diddnt have a good run deposited 50 on unlocked $5 if you can work that out ..that's not my gripe here my gripe received a email about 5 free spins im like ok mabye if i go ok here i can unlock some of that #45 i had left in bonus ...but NOOOO it takes away my 45 and i received no warning about it ...this is 1 reason im annoyed with them number 2 is i asked for my account to be deleted and they only suspended it even after i asked more than once chat reps where un careing and rude im not going back there myself.... .its not about winning or losing for me it how i get treated and the cancelling of a bonus money without warning is very wrong and wagering requirement on free spins don't even get me started if rep reads this inbox me so i can make sure my account is deleted as the chat reps are useless

 

[dunover]

diddnt have a good run deposited 50 on unlocked $5 if you can work that out ..that's not my gripe here my gripe received a email about 5 free spins im like ok mabye if i go ok here i can unlock some of that #45 i had left in bonus ...but NOOOO it takes away my 45 and i received no warning about it ...this is 1 reason im annoyed with them number 2 is i asked for my account to be deleted and they only suspended it even after i asked more than once chat reps where un careing and rude im not going back there myself.... .its not about winning or losing for me it how i get treated and the cancelling of a bonus money without warning is very wrong and wagering requirement on free spins don't even get me started if rep reads this inbox me so i can make sure my account is deleted as the chat reps are useless

Yeah, you would lose the original bonus remaining once you bust out, that's normal anywhere as it's considered bad practice to have 'sticky' bonuses. You then took a freespin bonus of presumably 5 spins on boomanji like I got - it says clearly in the terms you can only have ONE bonus live at any time. The WR on bonus money won with the freespins is higher than the SUB WR but if you only win a few quid on the freespins which is to be expected, the WR goes quite quick.

 

[VS_Lucas]

Thank you very much for your nice comment Fjf2k11 Glad you enjoyed your experience.

randomiam - kindly check your inbox as i've PM'd you earlier on.

Kind Regards,
Lucas

 

[The Viking]

loks like a good place to be everything runs smoothly, did my 2nd deposit today and have just submitted my docs, so just waiting for them to verify
and might actually withdraw once done

 

[mrmark21]

Since I stopped playing Microgaming I've been looking around for different platforms/games. Video Slots is definitely a great casino to have a fiddle around on because there are sooo many games. I really really like the Play N Go games: Fruit Ninja, Gun Slinger, Hole in One. I've been able to get plenty of playtime from them. I dropped 2 bucks into Microgaming but I found playing them kinda tedious.

I also got no lagging or error codes at Video Slots which was like a breath of fresh air especially compared to some other casinos that need to get their games under control.

Just some more frequent deposit match bonuses would be nice to see. Had allot of fun

 

[ThePOGG]

I was going to start a new thread with this - and part of me thinks it's serious enough that I should - but seeing the BBF thread I figured this would keep it relevant. Have just been looking at VideoSlots/Emu casinos for reviewing purposes and came across an absolute doozy of a term;

Games provided by Digitus Ltd ( Betsoft Gaming ) will charge a 20% handling fee on any jackpot win to cover seeding of the following jackpot.

For me this is a dead in the water term.

First and foremost, this is to all intents and purposes engineering a situation wherein all Betsoft progressive games are mis-advertising their jackpots by 25%! You hit the progressive you've been playing for that says on the game £20k, only to find out you could only ever have won £16k. Not cool.

Alongside this, the seed value for progressive jackpots should not be taken out of the advertised jackpot instead coming from the built in house edge and having had a quick look round I haven't come across any other Betsoft venues trying to charge players for this.

ThePOGG

 

[dunover]

I was going to start a new thread with this - and part of me thinks it's serious enough that I should - but seeing the BBF thread I figured this would keep it relevant. Have just been looking at VideoSlots/Emu casinos for reviewing purposes and came across an absolute doozy of a term;



For me this is a dead in the water term.

First and foremost, this is to all intents and purposes engineering a situation wherein all Betsoft progressive games are mis-advertising their jackpots by 25%! You hit the progressive you've been playing for that says on the game £20k, only to find out you could only ever have won £16k. Not cool.

Alongside this, the seed value for progressive jackpots should not be taken out of the advertised jackpot instead coming from the built in house edge and having had a quick look round I haven't come across any other Betsoft venues trying to charge players for this.

ThePOGG

Well spotted, I'm surprised our resident hawk Mr. Chopley didn't notice that - then again I didn't either because I don't play Betsoft games. Now Betsoft is a name we have had concerns with before is it not? Now you point out that other venues don't have this 'tithe' on jackpots, but is the instigator the operator or do Betsoft authorize this and leave it to the casino?

 

[VS_Lucas]

Hi, ThePOGG

Yes, we've had that clause before, as that was our current terms within our contract with BetSoft, though we have removed it, as we always better our deals with the game suppliers that we offer to our players in our casino.

This took effect on 1st January 2014. T&C's page may have not been fully updated on the exact date, although it now is.

Kind Regards,
Lucas

 

[ThePOGG]

Hi, ThePOGG

Yes, we've had that clause before, as that was our current terms within our contract with BetSoft, though we have removed it, as we always better our deals with the game suppliers that we offer to our players in our casino.

This took effect on 1st January 2014. T&C's page may have not been fully updated on the exact date, although it now is.

Kind Regards,
Lucas

Hi Lucas - thanks for the quick action on that and I have to say that's fortuitous timing in terms of being able to show players a positive adjustment.

Just to be clear - this term was one stipulated by Betsoft? So potentially any casino offering Betsoft games may carry similar terms? That's a massive headache of term searching!

Thanks again.

ThePOGG

 

[VS_Lucas]

Hi ThePOGG,

You're very welcome.

Yes. I've PM'd you to clarify, as we're not allowed to disclose contract terms in public.

Cheers!
Lucas

 

[theapple]

ok not sure i got it right but...

what exactly is the point in unlocking bonus in 10% increments if you cant cashout before you wager 100% of your bonus? And one other thing im not sure about

lets say you deposit 50 and get 50 bonus. Do you start with 100 or just 50 while trying to unlock that bonus? Now that would be... well innovative, but not that cool though, lol

 

[AC7X]

ok not sure i got it right but...

what exactly is the point in unlocking bonus in 10% increments if you cant cashout before you wager 100% of your bonus? And one other thing im not sure about

lets say you deposit 50 and get 50 bonus. Do you start with 100 or just 50 while trying to unlock that bonus? Now that would be... well innovative, but not that cool though, lol

There's not really any point, as far as I can discern. It's just a less generous SUB than most casinos offer.

I wouldn't let it put you off trying Videoslots though; everything about my experience there has been painless (except the substantial losses!), and their other promotions and tournaments are refreshingly generous (and actually give low rollers an opportunity to take part).

 

[dunover]

There's not really any point, as far as I can discern. It's just a less generous SUB than most casinos offer.

I wouldn't let it put you off trying Videoslots though; everything about my experience there has been painless (except the substantial losses!), and their other promotions and tournaments are refreshingly generous (and actually give low rollers an opportunity to take part).

Yes, the bonus is like a 'halfway house' between Wintingo's and a normal 30x WR all-or-nothing SUB that Chopley likes. You cannot withdraw until it's ALL turned to cash. As you say though, the site is fantastic and all players big and small have a chance of getting awards on the league tables plus cashback on ALL their play regardless of win/lose overall. I still maintain this is one of the best sites I've ever seen. Maybe the SUB does need a tweak though.

 

[theapple]

There's not really any point, as far as I can discern. It's just a less generous SUB than most casinos offer.

I wouldn't let it put you off trying Videoslots though; everything about my experience there has been painless (except the substantial losses!), and their other promotions and tournaments are refreshingly generous (and actually give low rollers an opportunity to take part).

so it looks like i got it right (sadly?). Its basically a no guaranteed bonus, but with x30 wagering? So you might as well deposit 50, without ever getting a single $ bonus, but still have 30x wagering on your deposit? Im fine with some 'less generous' bonus offers, but this one is just a no go. In fact, i believe thats possibly the worst bonus system i have ever heard of (well that and some rival casino bonuses with 99x wagering ofc ).

most casino bonuses usually favor the casino, and thats completely normal imo. Afterall they are there to make money But this one is totally one sided, and as a player i really see no benefits of having a 30x wagering without even being sure ill get to play that bonus at the first place. Or am i missing something crucial here?

 

[ChopleyIOM]

You can actually forfeit the SUB at any time and withdraw whatever is in your balance, because the bonus is converted in 10% chunks the casino considers it to be 'paid for' so whatever you see in your balance at any given time is real funds and can be withdrawn, you just can't then unlock any more of the SUB.

Read down this page here from earlier in this thread - https://www.casinomeister.com/forums/threads/videoslots-wants-to-join-up.60090/

Do note however that if you choose to press the big FAIL BONUS button you can only withdraw an amount up to the total of your original deposits, if you want to withdraw anything above that, you have to finish the WR.

It's not the greatest SUB in the world but TBH the cashback system and weekly casino races are excellent, far more generous perks than a lot of casinos offer IMO.

EDIT - Case in point was my last week's play where I made a £316 withdrawal from a £100 deposit, and also then got £27.50 from the casino race leaderboard and £20 cashback too, so that was £47.50 of WR-free money in my account from a week where I'd already made over £200 profit!

 

[randomiam]

asked for account cancellation

still getting there email "cashback alert thing" i even unsubscribed from mail before i asked for account deletion the things i have asked for have not been done

 

[dunover]

still getting there email "cashback alert thing" i even unsubscribed from mail before i asked for account deletion the things i have asked for have not been done

Yes, they're only telling you that you have earned cash (no WR) for playing there under the cashback scheme. If you've closed your account ask Lucas to send it on to you, as if closing an account you can w/d any amount no minimum.

 

[dunover]

You can actually forfeit the SUB at any time and withdraw whatever is in your balance, because the bonus is converted in 10% chunks the casino considers it to be 'paid for' so whatever you see in your balance at any given time is real funds and can be withdrawn, you just can't then unlock any more of the SUB.

Read down this page here from earlier in this thread - https://www.casinomeister.com/forums/threads/videoslots-wants-to-join-up.60090/

Do note however that if you choose to press the big FAIL BONUS button you can only withdraw an amount up to the total of your original deposits, if you want to withdraw anything above that, you have to finish the WR.
It's not the greatest SUB in the world but TBH the cashback system and weekly casino races are excellent, far more generous perks than a lot of casinos offer IMO.

EDIT - Case in point was my last week's play where I made a £316 withdrawal from a £100 deposit, and also then got £27.50 from the casino race leaderboard and £20 cashback too, so that was £47.50 of WR-free money in my account from a week where I'd already made over £200 profit!

Yeah, sorry that was what I was referring to when I said about having to play ALL the SUB WR to withdraw. Thanks for making the distinction, I forgot. All this bloody Codeine.....:yahoo:

 

[VS_Lucas]

Hi randomiam,

I've sent you a PM to clarify.

Thanks.

Kind Regards,
Lucas

 

[theapple]

You can actually forfeit the SUB at any time and withdraw whatever is in your balance, because the bonus is converted in 10% chunks the casino considers it to be 'paid for' so whatever you see in your balance at any given time is real funds and can be withdrawn, you just can't then unlock any more of the SUB.

Read down this page here from earlier in this thread - https://www.casinomeister.com/forums/threads/videoslots-wants-to-join-up.60090/

Do note however that if you choose to press the big FAIL BONUS button you can only withdraw an amount up to the total of your original deposits, if you want to withdraw anything above that, you have to finish the WR.

It's not the greatest SUB in the world but TBH the cashback system and weekly casino races are excellent, far more generous perks than a lot of casinos offer IMO.

EDIT - Case in point was my last week's play where I made a £316 withdrawal from a £100 deposit, and also then got £27.50 from the casino race leaderboard and £20 cashback too, so that was £47.50 of WR-free money in my account from a week where I'd already made over £200 profit!

umm how is that any good, having be able to cashout just your deposit until you are done with wagering your, well your deposit? Most of us arent going to deposit just with hopes how maybe, we will be able to get our deposit back mind you

not saying those cashback offers and races dont look interesting because they do, and i might give them a shot because of those little things that you dont see that often, but saying 'its not the best sub in the world' is doing them a huge favor, imo

Lets face it, the only thing you are guaranteed with that bonus is... 30x wagering on your deposit, even if you get 0 bonus. You cant just hope to win big fast and cashout, because wr is there, nor u can cancel that bonus either, which is a bit retarded considering in that case (you win big early) you havent actually played with ANY bonus. So its a great bonus, for casino owners thats it.

Even with your explanation of their bonus system, i still fail to see how this isnt one of worst subs ive seen in a long long time ?!? I still dont quite get it, which part of this bonus is actually half decent to make people want to take it? Just when i thought how we cant get much worse than 30x wagering nowadays, we get something thats actually much worse than 'normal' 30x wr bonus

their SUB as i see it
- It has wagering requests of a bonus, but you are not actually guaranteed to get any bonus - basically its a deposit with 30x wr. Also, the bonus part is not true 100% either, so i think its fair to say how we need a new name for this type of bonuses.
Lets call it a ... maybe bonus? You might get anything in between 0%-100% bonus, but cant cashout before your maybe bonus (mayonus?) is completed.

not sure why some people would see that as a bonus, while in reality (aka most of the time) its just a major annoyance

i see they are doing many things right and most people on here are quite satisfied with all the things new owners are doing (or is it just new ceo?), but their SUB is atrocious

 

[VS_Lucas]

Hi theapple,

Good evening.

So just to clarify, that we do not apply any 30x wagering or any number of wagering on player’s deposits.
Wagering requirements are only on the specific bonus itself. And yes, players may choose to fail the bonus if they do not wish to play with it and they would prefer to play under our cashback scheme, casino races etc.

So I can completely understand that you may not particularly like our SUB system, and that’s of course completely up to each individual.

Therefore to put it quite simple in a few words – there will be players who still play with sign up bonuses with such wagering requirements and being paid out in increments, and others who will not.

Furthermore, the SUB’s are not our main focus and we choose to reward our customers in such manner that we give back wager free cash to the players who earn their freebies and bonuses.

So as you may have seen in the previous posts on this thread we also offer a €10 Free Cash on first deposit as well. This only needs to be wagered 2x and can be immediately cashed out after wagering of course.

On top of that, we have a unique cashback loyalty system, where we're offering 25% Cashback on all spins regardless if players win or lose. With no wagering requirements. ie; cashback money can be withdrawn as soon as it arrives the player's account. And not only do players get Cashback, But they will also be automatically inside our Monthly Casino Races competing to advance on the leader board for Real Cash Prizes.

We have 4 Casino Races each month – 1 every week. Where each of the casino races will reward the TOP 125 Players, with a total Monthly Prize Pool of Euro 12000.

Prize Pool and number of players being rewarded is constantly increasing as you can see from the different numbers of my earlier post due to the fact that playing in the casino races whilst also earning cashback are becoming the more popular amongst our players.

Here again, the prizes rewarded to the players do Not have any restrictions or wagering requirements, and may be withdrawn immediately as soon as they’re in the players account.

So, as you can see, there are various ways of how a player can play.

Kind Regards,
Lucas

 

[theapple]

@Lucas, thank you for your response.

While i realize you guys have quite a few unusual (and players, lowrollers too, friendly promos) i was just trying to point to that, gently said, bad SUB (compared to just about any other casino out there, thats it). Now, im not saying your other promotions are not great, they really are, so no need to go into defensive stance over something i havent even mentioned

my point being, you are doing many great things as it is now, but your welcome bonus could be a lot more... welcoming, if you get it. With literally thousands casinos out there, many people already have their ideal casino. Its gonna take something special to convince them to start playing in your casino, and even more to stay there and make it their casino of choice.
There are maybe 10-15 top casinos that have no problems with keeping their customers, plus 100's of casinos that offer bonuses that are much better than your bonus (as in, you actually get that bonus right away ).

You need to give people a reason to try your casino, and leave one they feel comfortable playing at, and there is where welcome bonus comes into play. But as it is now, if i decide to stop playing at guts/32red/youname it, im definitely not going to do it because of your 'maybebonus'.

ah and one last thing

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your terms are a bit misleading really

We give you a 100% deposit bonus up to € 100 on your first deposit at Videoslots! The bonus is available in your account immediately after you have made your first deposit. To activate your bonus, go to "My Account" -> "My Bonuses".

Your bonus funds will be available for withdrawal when you have wagered your deposit 30 times within 7 days.

these 2 terms are a bit contradictory imo
a)The bonus is available in your account immediately after you have made your first deposit
b) Your bonus money will be paid out in 10% increments.

if i read that ill actually think my bonus would be there right away so if i deposit 30 ill get 60 to play with, instead of 30+(?). Thats immediately. Unlocking it in 10 smaller increments is not immediate so many people (including myself) could be easily confused by your bonus terms.

Similar bonus structure was used by one other casino, but in that casino it actually worked like it was described, your bonus would transfer to balance in steps of 10$ while you could actually get rid of the rest of your bonus AND not lose your current money.

so dont get me wrong, i really really like your 25% cashback promo and some other stuff you have, but your welcome bonus is probably the worst thing i have seen in my 10+ years of playing online casinos (rival casinos aside, ofc ). And on top of that, its T&C are worded rather poorly and could easily give wrong impression of how does it actually work, in case someone decides to take it.

 

[homerbert]

I will be short
their cashback + races better than all other casinos SUB's. If you ask me what better, add better SUB or increase prizes in races - i choose races. Also SUB with this way does not give to newcomers advantage in the race. So SUB perfect for such promo like spins race. So i wish to you Lucas work more on races, not on SUB. Anyway, its only one time bonus. Races goes weekly.