Baptism by Fire - success Casino Cruise - they want to come on board!

[LloydApter]

I sent a message to Lloyd regarding rule 13.1 as others have mentioned:

13.1 Decreasing your stake amount by 50% or more after a large win; gives them the right to withhold any withdrawals or confiscate any winnings.

This rule is just not acceptable and takes away almost any chance of winning. When I make a bet of say 4.50 and have a decent win I always drop back down and start over. If I have to keep betting high then my money would disappear in no time.

I will wait for an answer before I deposit.

Hi, thanks Vegasbum, brianmon, Gaz237 and Krrk for your comments on section 13.1 of our bonus terms and conditions. After looking at this section again it isn't clear enough (large win not defined as Krrk correctly pointed out) and actually not a necessary clause, so we removed it this morning. Thanks!

 

[LloydApter]

Just signed up and about to have a go, just one think, said i have to put in 7 digits for my phone number, as it is only 5 digits here had to put 00 in fromt of it
perhaps you could remove that

Thanks for pointing this out. I have requested that this field in our sign up form be updated to include phone numbers of 5 digits. I will post again once fixed. Thanks, Cheers

 

[Webzcas]

Certainly will get my patronage and I, like Bryan, can concur about Lloyd. Top guy and with him as a rep here on the forum for the casino, meister forum members will have great support on hand.

 

[daenyboi]

Do they support playing simultaneously more games? Howl ong does withdrawals with Trustly take?

 

[LloydApter]

Do they support playing simultaneously more games? Howl ong does withdrawals with Trustly take?

Hi daenyboi, thanks for your comments. So to answer your two questions:
1. You can open and play multiple games simultaneously in multiple browser windows there shouldn't be a problem. Please note that this can create confusion for you when checking the balance, because if you are playing multiple games at one time your transactions will be processed with a slight delay that could confuse your balance, at some point. So, please consider that limitation when playing several games simultaneously.
2. And regarding how long to withdraw with Trustly? 48 hours after docs have been approved. Docs can take 3-4 hours to approve, assuming all is in order.

Please let me know if that is clear. Thanks again

 

[daenyboi]

Hi daenyboi, thanks for your comments. So to answer your two questions:
1. You can open and play multiple games simultaneously in multiple browser windows there shouldn't be a problem. Please note that this can create confusion for you when checking the balance, because if you are playing multiple games at one time your transactions will be processed with a slight delay that could confuse your balance, at some point. So, please consider that limitation when playing several games simultaneously.
2. And regarding how long to withdraw with Trustly? 48 hours after docs have been approved. Docs can take 3-4 hours to approve, assuming all is in order.

Please let me know if that is clear. Thanks again

Thank you LloydApter, will try your casino now but after approval is it always 48hours?

 

[Gaz237]

Excellent

Hi, thanks Vegasbum, brianmon, Gaz237 and Krrk for your comments on section 13.1 of our bonus terms and conditions. After looking at this section again it isn't clear enough (large win not defined as Krrk correctly pointed out) and actually not a necessary clause, so we removed it this morning. Thanks!

That's great news.

Just a question for you. I understand why some slots are banned on bonus or restricted to a lower percentage, as they can be set up for a pot/payout.

What is the reason behind Dead or Alive only being 20%?.

 

[daenyboi]

So, i had a nice 2 hour session depositing 1k SEK twice, losing the first 1K without scatter bonus in IR, so tried my luck on Lost Island and it penned out to get 2,5k back so im at least upwards abit. Coulda won so much more too, i hold NetEnt responsible though XD

Good casino.

But when i tried that with different windows with more then one MG game it didnt work. Only with 1 Netent and 1 MG slot.

 

[Valhalla]

Having trouble signing up.
Entered all my details, then pressed continue. Screen stopped. No activity, so after I was bored waiting, I closed the window and tried to enter my username and password.
Was loading and loading forever. Closed the tab. Sigh...

EDIT: ok, it seems I signed up properly after all. That was weird

 

[LloydApter]

Thank you LloydApter, will try your casino now but after approval is it always 48hours?

My pleasure daenyboi. If it´s the second or third, etc. withdrawal, it means that the player is verified and so in best case 12-24 hours, in worst case 48 hours.

 

[LloydApter]

That's great news.

Just a question for you. I understand why some slots are banned on bonus or restricted to a lower percentage, as they can be set up for a pot/payout.

What is the reason behind Dead or Alive only being 20%?.

Basically, these are all high risk video slots - mainly Netent video slots - they have aggressive features and very high payout percentages (RTP - return to player %) for video slots and therefore from the casino's perspective if we allow players to play with 200% of what they deposit i.e. $200 on a $100 first deposit for example the odds are statistically against us if the players play on these video slots and therefore we have excluded these video slots from playing with the bonus balance.

That said I have request form our CFO to review the list of excluded video slots and specifically DOA and see what we can bring back into the bonus play. I will update you all in the next few days once I have an answer back from him. Thanks for your post.

 

[Tirilej]

Basically, these are all high risk video slots - mainly Netent video slots - they have aggressive features and very high payout percentages (RTP - return to player %) for video slots and therefore from the casino's perspective if we allow players to play with 200% of what they deposit i.e. $200 on a $100 first deposit for example the odds are statistically against us if the players play on these video slots and therefore we have excluded these video slots from playing with the bonus balance.

That said I have request form our CFO to review the list of excluded video slots and specifically DOA and see what we can bring back into the bonus play. I will update you all in the next few days once I have an answer back from him. Thanks for your post.

Is the restriction on DOA only for the first bonus then, because a 200% bonus will probably never happen again?
In that case it's acceptable, but not with normal bonuses of 50%.
I ask because I misunderstood in another BBF-thread where the discussion only was about the welcome bonus, but after that it was normal rules.

 

[chris87]

Hi daenyboi, thanks for your comments. So to answer your two questions:
1. You can open and play multiple games simultaneously in multiple browser windows there shouldn't be a problem. Please note that this can create confusion for you when checking the balance, because if you are playing multiple games at one time your transactions will be processed with a slight delay that could confuse your balance, at some point. So, please consider that limitation when playing several games simultaneously.
2. And regarding how long to withdraw with Trustly? 48 hours after docs have been approved. Docs can take 3-4 hours to approve, assuming all is in order.

Please let me know if that is clear. Thanks again

Hi, signed up, good casino to navigate with clear graphics. My luck wasn't that great after the first 2 or 3 deposits but I made a small withdrawal yesterday morning. Documents were requested and sent at 15:30 UK time. As of now (08:10 the next morning) no notification that my documents have been processed, accepted or otherwise and my withdrawal is still pending, so it seems a bit longer than 3-4 hours for documents to be approved!

I tried to contact CS this morning, but the message said all were busy. I'd be a little concerned if my withdrawal was significant given the lack of communication following document submission!

Chris

 

[LloydApter]

Hi, signed up, good casino to navigate with clear graphics. My luck wasn't that great after the first 2 or 3 deposits but I made a small withdrawal yesterday morning. Documents were requested and sent at 15:30 UK time. As of now (08:10 the next morning) no notification that my documents have been processed, accepted or otherwise and my withdrawal is still pending, so it seems a bit longer than 3-4 hours for documents to be approved!

I tried to contact CS this morning, but the message said all were busy. I'd be a little concerned if my withdrawal was significant given the lack of communication following document submission!

Chris

Hi Chris, thanks for posting this.

Can you please PM me your email and username and i will see what the specific issue is.
But in any case your point is clear - it's not 3-4 hours to approval and lack of communication is always an issue.

Looking into it, thanks again

 

[Nate]

Is the restriction on DOA only for the first bonus then, because a 200% bonus will probably never happen again?
In that case it's acceptable, but not with normal bonuses of 50%.
I ask because I misunderstood in another BBF-thread where the discussion only was about the welcome bonus, but after that it was normal rules.

It currently applies to all bonuses.

Nate

 

[Tirilej]

It currently applies to all bonuses.

Nate

I was afraid of that
Lloyd thanked my post but didn't reply, so thanks for telling me.
No cruise for me then because my Sheriffs and I go a long way back and I can't let them down

 

[LloydApter]

I was afraid of that
Lloyd thanked my post but didn't reply, so thanks for telling me.
No cruise for me then because my Sheriffs and I go a long way back and I can't let them down

Hi Tirilej, I still haven't replied because we are still checking into this. Trying to see how we can get all the games included in the bonus play including DOA, maybe not 100% included but at least included at a fair %. I will update you with a post as soon as possible. Thanks for following up!

 

[daenyboi]

Hi, signed up, good casino to navigate with clear graphics. My luck wasn't that great after the first 2 or 3 deposits but I made a small withdrawal yesterday morning. Documents were requested and sent at 15:30 UK time. As of now (08:10 the next morning) no notification that my documents have been processed, accepted or otherwise and my withdrawal is still pending, so it seems a bit longer than 3-4 hours for documents to be approved!

I tried to contact CS this morning, but the message said all were busy. I'd be a little concerned if my withdrawal was significant given the lack of communication following document submission!

Chris

Actually, i requested withdrawal late yesterday, sent my documents, they saw the email for 30 min ago and now i got verified. so actually less then 30 minutes.

 

[mrjolio]

Well, registered, browsed a bit, not much luck, but overall a good impression.
The nextgen games took a bit too long to load, but spinning them after was ok.
I will see in my first withdrawal how smooth will go.

 

[daenyboi]

In Swedish there is alot of typos, capital letters in the wrong places and such on the Casino page.

Should have a lookover for it to be and feel more professional, just a quick tip.

Edit:

withdraw and verification processed and done, all in all less then 24 hours. clearly good site so far thumbs up!

 

[chris87]

Hi Chris, thanks for posting this.

Can you please PM me your email and username and i will see what the specific issue is.
But in any case your point is clear - it's not 3-4 hours to approval and lack of communication is always an issue.

Looking into it, thanks again

Thanks for replying, I will send you a PM.
I did receive a reply at 09:30 yesterday morning saying my documents were too small to read! I've never had this issue with the same documents I sent to 5 or so other casinos!

Not a great experience so far I'm afraid.

Chris

 

[chris87]

Thanks for replying, I will send you a PM.
I did receive a reply at 09:30 yesterday morning saying my documents were too small to read! I've never had this issue with the same documents I sent to 5 or so other casinos!

Not a great experience so far I'm afraid.

Chris

To be fair Lloyd did write to me and I resubmitted my documents only for my utility bill to be rejected as it wasn't within 3 months (nearer 4) although I did explain to CS that I didn't have one within 3 months when I wrote to them originally. So my withdrawal is still not being processed. I've never had such trouble with any of the 10 or so casinos I've signed up with, so I'm feeling a little frustrated that I can't get my £30 withdrawal. Naturally my documents did not need to be approved for me to deposit the £100s before I tried to make a withdrawal.

I've written to Lloyd offering an alternative document with proof of address, so let's see what he says. It all seems a little petty to me, especially when some casinos don't require any documents at all (for deposits or even withdrawals!)

 

[kirknurmi]

I don't know if this helps.

I opened account today. The only way to deposit for me was visa. It was accepted.
I got bonus.
I lost very fast without seeing anything interesting as a pay out.
I emailed them to ask about a little discrepancy regarding the actual charge on my credit card after conversion. Their response did not answer my question. The response pre fabricated.

When I deposit 200 Canadian dollars I expect the credit card to be charged 200 dollars. Not 211 because of their exchange rates, which they did not tell me about.

I do not think I will play here again, I somehow don't trust them.

Thank you

D

 

[mrjolio]

2 days ago I made my 2nd small deposit, everything went smoothly with the bonus, kept playing at low stakes for 3-4 hours and requested a small withdrawal of 80 Euros to check them out.
I tried contacting live chat to find out in which email I should sent my docs, but there was no live chat at that time (!!!).
So I had to sent an email asking that and requested also the withdrawal. After almost a day I got 2 replies on where to sent my docs. I did, another day passed only to tell me that my utility bill was outdated (although it was exactly 3 months old), so I find a newer one and sent it, another day passed to let me know that my docs were finally approved. From the minute I wanted since the time they managed to verify my docs 3 days passed....
Now I just have to wait another 2 days for the withdrawal to come to my skrill as they informed me on their email.

I think they are clearly understaffed and they should really do something about it.
You can not leave a casino with no live support on a night.
Also 5 days for a 1st withdrawal to take place I think is too long nowadays.
I liked the variety of the games but they should do something with a drop down menu or some other arrangement, because if you are looking to browse or don't remember the name of a game it would take you ages to reach the list down, since with each click only 10 (or 8 I don't exactly remember) new slots appear.

 

[chris87]

I've now received a mail to say my resubmitted documents have been passed to their security dept for verification which "should not take longer than 48 hours"

I can't understand why it could take up to another 48 hours when the previous documents were checked and rejected fairly quickly without being sent to the security dept!

We could be looking at well over 5 days before my withdrawal can be processed even if the documents this time are deemed to be ok!!

Chris