Baptism by Fire - success Casino Cruise - they want to come on board!

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So I decided to phone UKASH to get an eta.

"I'm sorry to tell you that the department that handles verification will not be back in the office until Monday morning so you will have to wait till then"

Really? This is crazy. I sent all the documents they requested. I've asked to speak to their superior as this really isn't acceptable. They will phone me back, but I feel that was just to get me off the phone. Lol
 
Jory

Ask the establishment that caused this problem to compensate you. Ask for a bonus for the trouble.

D
 
Wow Jory, that stinks!
Now tomorrow you can start with dunovers new quiz instead. That will make you happy :p
 
Just got off the phone with their manager.

I guess it's true that an Irish accent has powers of persuasion.

hYQ91ZA.jpg


Time to lose some money ya'll!!
 
I'm still waiting to play but Ukash have blocked my deposit. Sent all the documents they asked for but still they are saying it will take up to 24 hours to process. 24 hours to process a deposit? they clearly don't understand my lack of patience. :)

Definitely the last time I use ukash.

Hi Jory, did you manage to deposit with Ukash or some other way? thanks for the update. have a great day :)
 
Hi Jory, did you manage to deposit with Ukash or some other way? thanks for the update. have a great day :)


Yes, after 5 hours, 6 emails and 4 phone calls. There was no issue with the casino, the problem was on UKashs end. The staff who verify documents had gone home for the weekend but I managed to get their manager to approve the documents and unblock the voucher.

I won't be using ukash again though as there is no point unless a deposit is approved immediately. By the time it was approved I had lost interest and wasted the money.
 
Has it been mentioned or is it a tactic to have the 100 spins spread across 5 days? Just to log in use you 20 free spins and win 0 as per on sh*tburst than think or might as well deposit now I'm here :)
 
Weirdl business practice imho.

My own personal opinion is that if a casino is willing to give you 100 free spins, they should give you 100 for spins. Giving 20 for spins per day is not really interesting. Just my humble opinion
 
Has it been mentioned or is it a tactic to have the 100 spins spread across 5 days? Just to log in use you 20 free spins and win 0 as per on sh*tburst than think or might as well deposit now I'm here :)

That is very normal. I have seen it on several places.

It's not so good but it's better than nothing ;)

It's also a way to get the player to come back more times. It's suppose to be a new home.
If the player get all spins at one time and then lose it all he has no reason to come back again. It's smart.
 
My own personal opinion is that if a casino is willing to give you 100 free spins, they should give you 100 for spins. Giving 20 for spins per day is not really interesting. Just my humble opinion

I totally agree with you on that, I can only guess why they do it this way and need for tin hats on this time,

You will need the whole 100 spins and more to even stand a chance of a small win on starburst, for 20 spins over a few days just took me out the game along with 40x wager,

I do wish you the best and by the sounds of it you should fly threw BBF,
 
Sorry but...

As a person who specializing in exposing fraudulent activity for the federal gov, I can't help myself to analyze this promotion to a greater level.

Here is a reason why this 5 day free spin offer cAn be constroud as unethical.


I deposit 100
I meet wager requirement and have a balance of 400
Next day I receive 20 free spins
I win 50 dollars
Balance sits at 450 now
NEW REQUIREMENT ADDED 50x on the free spin winning

And then It starts again with another 20 free spins. Five days of frozen funds if u win anything from free spins.



so now I can't cash out.

Basically I have to wager 2500 to cash out my own money since cashing out prior to new requirement voids all winnings on hand.

Somehow, this is not ethical.

I said it earlier In This thread, the signs are negative in every way over here. How can this casino be accredited with this type of business practice?

I have nothing against this casino. Yes I lost very fast, not the only place. Casino luck has taken back 1000 from the 6000 I cashed out and I have nothing but positive things to say.

Casino cruise is playing a dangerous game with these free spins. I will not fall for this type of promotion.

D
 
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As a person who specializing in exposing fraudulent activity for the federal gov, I can't help myself to analyze this promotion to a greater level.

Here is a reason why this 5 day free spin offer cAn be constroud as unethical.


I deposit 100
I meet wager requirement and have a balance of 400
Next day I receive 20 free spins
I win 50 dollars
Balance sits at 450 now
NEW REQUIREMENT ADDED 50x on the free spin winning

And then It starts again with another 20 free spins. Five days of frozen funds if u win anything from free spins.



so now I can't cash out.

Basically I have to wager 2500 to cash out my own money since cashing out prior to new requirement voids all winnings on hand.

Somehow, this is not ethical.

I said it earlier In This thread, the signs are negative in every way over here. How can this casino be accredited with this type of business practice?

I have nothing against this casino. Yes I lost very fast, not the only place. Casino luck has taken back 1000 from the 6000 I cashed out and I have nothing but positive things to say.

Casino cruise is playing a dangerous game with these free spins. I will not fall for this type of promotion.

D

Most people would either have busted out or cashed out on the first day so getting the free spins the next 5 days gives them a bit of playing and who knows maybe they will get lucky.

But if you had won a great balance then I would imagine you would just forget the free spins the next day if you were worried about getting a bonus amount on your balance. Lets face it its 20 spins at minimum stake on starburst. Its neither going to make you rich or be a big loss to lose them if you have a good balance that you don't want to cashout before taking the spins for whatever reason.
 
Never know Paul

Even if u win a measly 15 dollars which I have personally experienced from 10 free rounds, it is still not an ethical way to promote a casino. 99% of players probably don't even know what a wager requirement is.

One may even say, "it's a trap".


D
 
Has it been mentioned or is it a tactic to have the 100 spins spread across 5 days? Just to log in use you 20 free spins and win 0 as per on sh*tburst than think or might as well deposit now I'm here :)

Im not a fan of it either but I can understand why they do it. Casinocruise has worked its way up my recently visited sites and now appears when I start to type "casino".

I won $0.74 today. I couldn't decide between 2 spins at $0.30 or 3 spins at $0.20....
 
Good one.

I didn't even bother to play any free spins.

But you are too funny.
 
As a person who specializing in exposing fraudulent activity for the federal gov, I can't help myself to analyze this promotion to a greater level.
....
Well, if you specialize in exposing fraud in the Federal govt., all is lost in the great white north. :p

This is an account belonging to one of our our former members. Anyone care to guess?

Drum roll please.....



......here's Johnny!
Johnnygotthebon
 
Account locked, live chat no help

Hi,

Wonder if you can shed some light on this.

I opened an account last week, deposited £1,000 via Entropay. I got my documents verified etc. and withdraw £1,955 via Entropay.

A few days later (Friday 6th March) I deposited £360 via entropay. After <24 hours of on/off playing, I luckily got my balance to £2,650. I requested this as a withdraw (withdraw id: 1543071338 - If I cannot put this here, please remove, I didn't want to put my actual casino username...).

On Saturday evening I went to check on my withdraw progress to see that my account is locked. I keep getting told on live chat it is a "management decision" and that "management will get back to you". It's now a couple of days later and I have no email, nor any reason for why my account is blocked.

I get the following message: "The login failed. Your user account is blocked. If you are a self excluded user you can contact support for withdrawing money" - I did double check before registering that I wasn't excluded with EveryMatrix, I even have an email from my last EveryMatrix casino, PlayHippo, back in December which states this as I queried this with them at the time. I now notice that that PlayHippo account is also closed due to a "decision by Payments & Risk Department" - From live chat. Not 100% quite sure why, I stopped playing with them and just left the account dormant for is now months. Can I assume these are related somehow? I'm not overly fussed about playing again after the poor customer service on live chat, but I am obviously concerned about my withdraw, When can I expect that to be processed?

So I've no idea why my account is locked. Lloyd, could you shed some light on this for me please, as with such a large balance, it worries me when I get locked out for what seems like no reason :/
 
Hi,

Wonder if you can shed some light on this.

I opened an account last week, deposited £1,000 via Entropay. I got my documents verified etc. and withdraw £1,955 via Entropay.

A few days later (Friday 6th March) I deposited £360 via entropay. After <24 hours of on/off playing, I luckily got my balance to £2,650. I requested this as a withdraw (withdraw id: 1543071338 - If I cannot put this here, please remove, I didn't want to put my actual casino username...).

On Saturday evening I went to check on my withdraw progress to see that my account is locked. I keep getting told on live chat it is a "management decision" and that "management will get back to you". It's now a couple of days later and I have no email, nor any reason for why my account is blocked.

I get the following message: "The login failed. Your user account is blocked. If you are a self excluded user you can contact support for withdrawing money" - I did double check before registering that I wasn't excluded with EveryMatrix, I even have an email from my last EveryMatrix casino, PlayHippo, back in December which states this as I queried this with them at the time. I now notice that that PlayHippo account is also closed due to a "decision by Payments & Risk Department" - From live chat. Not 100% quite sure why, I stopped playing with them and just left the account dormant for is now months. Can I assume these are related somehow? I'm not overly fussed about playing again after the poor customer service on live chat, but I am obviously concerned about my withdraw, When can I expect that to be processed?

So I've no idea why my account is locked. Lloyd, could you shed some light on this for me please, as with such a large balance, it worries me when I get locked out for what seems like no reason :/

So you're back, eh?

Please ignore this guy. He tried to play some self exclusion scam with All British Casino last May. He has two other banned forum accounts.

Like Max told you last May, take it up with the LGA. As for this forum - take a hike!
 
By the way, here is this scammer's scam (separate from his PAB scam - which was the same)
https://www.casinomeister.com/forum...nt-adhere-to-my-self-exclusion-request.52364/

He sends in emails requesting to be excluded after making a withdrawal request. After sending his email he goes back and reverses his funds and if he loses, he claims foul.
https://www.casinomeister.com/forum...nt-adhere-to-my-self-exclusion-request.52364/

He submitted a PAB under a different user name against All British Casino. This time he doctored his email to try and make it look like he had sent his exclusion request in at an earlier time. What a douchebag.

@Lloyd - he's a definite scammer - please make sure you don't pay this guy, and report him to the LGA.
 
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By the way, here is this scammer's scam (separate from his PAB scam - which was the same)
https://www.casinomeister.com/forum...nt-adhere-to-my-self-exclusion-request.52364/

He sends in emails requesting to be excluded after making a withdrawal request. After sending his email he goes back and reverses his funds and if he loses, he claims foul.
https://www.casinomeister.com/forum...nt-adhere-to-my-self-exclusion-request.52364/

He submitted a PAB under a different user name against All British Casino. This time he doctored his email to try and make it look like he had sent his exclusion request in at an earlier time. What a douchebag.

@Lloyd - he's a definite scammer - please make sure you don't pay this guy, and report him to the LGA.

Thanks so much for the help CM! Same player just opened a complaints about us on AG. So, you have just saved us a lot of time on this AG complaint :thumbsup: And yes, I will take care that we report the player to the LGA. Thanks again, just all distracts from taking care of real player issues.
 
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