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Baptism by Fire Casino Room - they want to come on board

Discussion in 'Online Casinos' started by Casinomeister, Jul 22, 2015.

Thread Status:
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    Jul 22, 2015
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Last edited: Jul 23, 2015
    3 people like this.
  2. Jul 22, 2015
  3. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    :)

    I knew these guys would come up soon hope they do well very friendly casino.
     
    1 person likes this.
  4. Jul 22, 2015
  5. cncas2123

    cncas2123 Senior Member MM

    Occupation:
    Manager
    Location:
    Belfast
    Good site, good layout, easy to see where you are with WR and bonuses and reasonably quick payouts.
     
    1 person likes this.
  6. Jul 22, 2015
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Glad to see this BBF too.

    Been pondering over these guys for months now.

    Best of luck Casino Room
     
    1 person likes this.
  8. Jul 22, 2015
  9. CasinoRoom

    CasinoRoom Official Rep for Casinoroom

    Occupation:
    Customer Support
    Location:
    San Jose
    Hello!

    I'm Omar head of support at Casino Room. I'll be checking this thread closely and I'll be happy to answer any questions you may have! Customer satisfaction is extremely important to us and your feedback is much appreciated! Cheers!
     
    1 person likes this.
  10. Jul 22, 2015
  11. Raptordinos

    Raptordinos Newbie member

    Occupation:
    Accountant and manager
    Location:
    Colombia
    Hi mates, nice casino and I decided to register, but I couldn't find "Evolution Gaming" games as exposed on this post :(
     
  12. Jul 22, 2015
  13. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    Did join Casino Room a long time ago but could never deposit using my debit card for some reason.
    Did deposit using my skrill once but due to not able to deposit my usual way has prevented me from playing with them.
    I am quite sure they will be a welcome addition though.
     
  14. Jul 22, 2015
  15. CasinoRoom

    CasinoRoom Official Rep for Casinoroom

    Occupation:
    Customer Support
    Location:
    San Jose
    Hey! we have the game provider, unfortunately at the moment their games are not live due to technical reasons (on our end), but if you enjoy live casino, we offer games from NetEnt and Microgaming, please check out the live games section.
     
  16. Jul 22, 2015
  17. CasinoRoom

    CasinoRoom Official Rep for Casinoroom

    Occupation:
    Customer Support
    Location:
    San Jose
    Hi thebigs! Thank you for the that! and I'd be happy to look into any issues you have may experienced if you PM me with your account number. We have very good acceptance rates for Visa and MC and we can always check what went wrong that time.
     
  18. Jul 22, 2015
  19. chris87

    chris87 Senior Member

    Occupation:
    Run a bar
    Location:
    UK
    Immediate observations are that bonus x45 wagering requirement on the welcome bonus feels quite high and the slots that you can actually wager this bonus on are quite limited.

    I think I'll be giving this one a miss I'm afraid.

    Chris
     
    1 person likes this.
  20. Jul 23, 2015
  21. MightyDuck

    MightyDuck Experienced Member

    Occupation:
    electrical engineer
    Location:
    €urope
    Nice to see them in the Baptism by Fire.

    Something i've noted in the past is that you deposit in Euro, the account-overview is in Euro, the games run in Euro, but the transactions from/to your ewallet are in USD. Needless to say that you pay fees for that for every transaction. Why is everything in Euro but the transactions are in USD? That's kind of weird and something that disencourages from playing cause basically all other casinos don't do that.

    If you could somehow get this solved I think you would be an excellent addition to the accredited casino list.
     
    2 people like this.
  22. Jul 23, 2015
  23. syntynyt

    syntynyt kuollut

    Location:
    ~
    i for one i drew a thick line between which casinos will get further money i'm willing to usually lose online. these casinos, i mean this, is based on giving back through loyalty/activity, cash and free spins or by giving the chance to 'purchase' with your deposit some free spins wager free on weekly basis. the kind of casino that don't have a useless system that count wagering done to unlock 5 free spins on starburst/lights atrocities. he doesn't count but is taking care. this is GUTS.

    my first and last dep with Casino Room was one year ago. i remember i played DOA extensively that session only to earn a $0.50 reward. i know that reward system has changed but no idea if decent improvements were made beside the theme. if this reward system is set to appreciate frequent banking activity and rewards are decent, i'm willing to return as i'm looking to play Yggdrasil more often. if is the same like Casumo, hopefully without 'stoned' levels on the road, would like to know if support do anything when karma/feng-shui etc is broken for multiple deposits in a row.
    i don't even bother to look in detail on the site to maybe cut some of the above words since Casino Euro loyalty, free spins promos/sent etc crap they wrote in their site for ages has never applied to me, a frequent depositor for months with no withdrawal which lead to unfortunately late decision, to perm close the acct. this is why i prefer to ask if activity is appreciated rather than to discover myself.
     
    1 person likes this.
  24. Jul 23, 2015
  25. CasinoRoom

    CasinoRoom Official Rep for Casinoroom

    Occupation:
    Customer Support
    Location:
    San Jose
    Hello @MightyDuck, thanks for bringing that up. We are currently working to implement ewallets in EUR, GBP and other currencies. Our merchant's ewallet account is currently in USD, so it is likely that you have covered additional fees due to exchange rates, but we will be happy to look into this if you provide a screenshot/receipt of the transactions to support. Multi currency for ewallets is something that was not possible for us from a technical standpoint until recently, rest assured it's coming.

    Deposits with Visa and MasterCard are debited in EUR,GBP and other local currencies.

    @syntynyt thanks for your comments as well! Gamification is the system we use to deliver instant rewards and trophies by completing missions and other tasks on games, but you can also get rewards through special promotions and contests, newsletters, VIP management and by contacting support directly. We like to take good care of our customers, our goal is to keep it fun!
     
  26. Jul 23, 2015
  27. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hey there,

    i think i'm still registered there, but as ihaven't played for long i immediately have a few questions :)

    1. How long do cashouts take to E-Wallets (Sktrill, Neteller)
    2. Weekend cashouts yes/no?
    3. Any "reversible period"?
    4. Cashout Limits per week/month?
    5. Maximum bet per spin allowed witha bonus?

    That's all i guess ;-)

    Thanks
     
  28. Jul 23, 2015
  29. Gemma A

    Gemma A Senior Member MM

    Occupation:
    health worker
    Location:
    Essex
    Well done to you:notworthy
     
  30. Jul 23, 2015
  31. andrema1

    andrema1 Dormant account PABaccred

    Occupation:
    -
    Location:
    Germany
    I had an issue about no available payout option for my account there in the past. I contacted the rep about and will update
     
  32. Jul 23, 2015
  33. CasinoRoom

    CasinoRoom Official Rep for Casinoroom

    Occupation:
    Customer Support
    Location:
    San Jose
    Hello hoff1985 thanks for the questions!

    1. How long do cashouts take to E-Wallets (Skrill, Neteller) / 2. Weekend cashouts yes/no?

    it takes 24/48 hours, we process payments on a daily basis, 7 days a week, the merchant process ewallet payments in groups or batches every day in the morning.

    3. Any "reversible period"?

    Only if you contact support and the payment has not been processed, but you cannot reverse ewallet's directly through your account.

    4. Cashout Limits per week/month?

    Our limits are 10,000€ a week (rolling 7 days) with a maximum cap amount of 30,000€ per month (rolling 30 days), unless a larger amount has been agreed by prior arrangement. We are flexible when it comes to payouts, we understand how important it is to process payments in a timely manner. Bigger payouts and jackpots can be arranged directly through finance.

    5. Maximum bet per spin allowed with a bonus?

    We have updated bonus terms, the maximum bet cannot exceed 5% of the initial bonus amount while clearing the bonus.
     
    2 people like this.
  34. Jul 23, 2015
  35. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Yes Casinoroom. Decent outfit. I played there in the past on occasion. The only cashout I ever managed to achieve was processed within 24hours if I remember correctly.

    I got a bonus offer from them in my mailbox today so I thought let's try them out again. After my deposit the bonus was credited (€100 deposit+€100 bonus). I started playing reel rush. Balance showed €199.98. Some weird conversation error from USD probably. And to be honest: My time is too precious to bother live-support with that nonesense. I hope you get this fixed soon.
    Other than that Reel rush goes well. Let's see if I can do the wagering.

    P.S. after some playtime I got €0.01 "back" it's now constantly at €xxx.x9 :p
     
  36. Jul 24, 2015
  37. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Sorry to ask again, but what means 24/48? 24-48 with e-wallets? If i cash out on an evening, will i have it the next morning?
     
    1 person likes this.
  38. Jul 24, 2015
  39. CasinoRoom

    CasinoRoom Official Rep for Casinoroom

    Occupation:
    Customer Support
    Location:
    San Jose
    Hi hoff1985, we go through pending requests several times a day/evening. Once approved the payments are included in batches and these are sent the next day. If for any reason your payment was not included in this batch, then it will be sent in the next one, however we'll do our best to meet the ETA of 24hour.
     
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