Baptism by Fire Casino Room - they want to come on board

[thebigs]

Omar kindly contacted me to inform me that banking issues had been sorted so i probably could deposit with my bank card and so i was able.
Had an enjoyable evening and enjoyed the casino and even managed a decent withdrawal so hopefully that will go smoothly.

Many thanks Omar.

 

[hausse222]

I personally think we (Ellmount) did an amazing job when we had poker, we were part of a huge network and our customers and partners were always extremely satisfied.

Things change quite fast in the gaming industry and we decided to focus and develop our Casino Room

We are 100% legit, we have license in Malta, Curacao and the United Kingdom and I'm happy to say that customer satisfaction is still our #1 goal.

Personally i think that playing at casinoroom now is financially not unsafe. I am not a victim of europoker, so i have not a personal agenda. The moral aspect of this case should everybody decide of his own.

 

[CasinoRoom]

Omar kindly contacted me to inform me that banking issues had been sorted so i probably could deposit with my bank card and so i was able.
Had an enjoyable evening and enjoyed the casino and even managed a decent withdrawal so hopefully that will go smoothly.

Many thanks Omar.

Hello thebigs! I'm very glad to hear that you enjoyed it and that everything worked out well with the bank card. If anything else, we'll be glad to help!

Have a great weekend!

 

[randomiam]

casinoroom

These guys are on the level been playing with them for awhile and had no issues apart from the aud to usd to aud conversion with there payment provider but they have fixed up the few dollars difference without complaint.
Payment has always come in with no issues.
You have to be quick to claim promos sometimes as the numbers are limited.
They get a pass from me.

 

[thebigs]

Omar kindly contacted me to inform me that banking issues had been sorted so i probably could deposit with my bank card and so i was able.
Had an enjoyable evening and enjoyed the casino and even managed a decent withdrawal so hopefully that will go smoothly.

Many thanks Omar.

Wow my two withdrawals actioned within an hour of me sending my security docs.Brilliant and not having to wait the weekend and a chance of a reversal is even better.
Thanks Casino Room and thanks Bryan for bringing them on board or i would have long forgotten they existed.

 

[Offshore]

EuroPoker was one of these sites and it was sold to a French company EPMEDIA, which had also acquired the .FR in 2013.

If your account was inactive, it may not have been transferred to EPMEDIA during the acquisition, because we only ported active poker accounts over to them. Please PM me and I'll be happy to check if this is the case with your account.

I'd like to point out that customers were informed about these changes during the acquisition.

Yes, I registered at Europoker before 2013 when it belonged to Ellmount.

My account was indeed inactive for some months, so that's probably a reason why it have not been transferred to EPMEDIA during the acquisition. At least Europoker's support told me something like that back in 2014: your account was inactive for some time, so now you have to open a new one in order to continue playing at Europoker. By the way, I didn't receive any notifications about the acquisition.

And there's one big question: it appears that you (Ellmount) sold Europoker to EPMEDIA, but kept my personal data and without my permission opened an account at CasinoRoom on my behalf, right? I don't think that serious business should be done like that. You wrote that "the team behind Casino Room have been active in online gaming since 1999, coming together with a collective background from major poker, sports, entertainment and other more diverse portals". So maybe now I have even more accounts at some "more diverse portals"?

 

[CasinoRoom]

I'm sure that everything was made according to Ellmount's terms of service and European laws. I will be happy to look into your case if you PM me, but I don't want to comment on EuroPoker, I'm not here to discuss about other brands, I hope you understand that.

 

[CasinoRoom]

I'd also like to point out that back then the sites were linked and you could access casino games from poker and even sports betting with the same player account. Casino Room has been operating for many years, it's our main product now and we are very proud with what we've achieved, please try it out and let us know what you think.

 

[dukapaduke]

New Player Casino Room

BE HONEST IS THE BEST POLICY

 

[citizenx]

BE HONEST IS THE BEST POLICY

Come again?

 

[Jono777]

Come again?

Just a guess but I think the post was meant for the thread about the guy who got paid double winnings not this one ??

 

[citizenx]

Just a guess but I think the post was meant for the thread about the guy who got paid double winnings not this one ??

Ah I see.

First time I've ever used that phrase without an exclamation mark.

 

[chuzhai]

yes....on wg is not the standard better decrease to 30X thats quite standard

 

[brianmon]

The fees associated with having to process deposits and withdrawals in USD can soon mount up.
I deposited £70 the other night from Neteller, which cost me £72.16 and withdrew £600, which cost £18.13. So that's £20.29 in fees even though my account's registered in GBP and I'm playing in GBP

 

[CasinoRoom]

The fees associated with having to process deposits and withdrawals in USD can soon mount up.
I deposited £70 the other night from Neteller, which cost me £72.16 and withdrew £600, which cost £18.13. So that's £20.29 in fees even though my account's registered in GBP and I'm playing in GBP

Hello brianmon
We are currently working to implement ewallets in EUR, GBP and other currencies. Our merchant's ewallet account is currently in USD, so it is likely that you have covered additional fees due to exchange rates, but we will be happy to look into this if you provide a screenshot/receipt of the transactions to support. Multi currency for ewallets is something that was not possible for us from a technical standpoint until recently, rest assured it's coming, we understand how important this is. You can also PM me with our account ID or email and I'll fix this for you.

Deposits with Visa and MasterCard are debited in EUR,GBP and other local currencies.

Regards

Omar

 

[Jono777]

Righty Ho!

Just registered and checked a few things with support (Teemu - Helpful indeed!)

Will hopefully provide some positive feedback later and more hopefully a winners story with a few screen shots

Wish me luck

Edit: Not the greatest of starts! - Clicked to load game and just kept on getting blank screen, closed browser to 'try again' and now can't even access website!

Edit again! - Patience Dear Jon, 5 minute issue, working now

Feed Back time (yes that quick since originally posted!)

Easy of registration 10/10
Navigation 10/10
Game Choice 8/10
Getting games to load 5/10*
Customer Support 9/10 (Teemu - To the point, efficient)
Value / Game Time 0/10
(Games Played - 1, Highest Win 10x, Bonus Rounds -1 (£1)

*

 

[CasinoRoom]

Hello jonmincher and thank you for the feedback and for the great review!

I'm sorry to hear you had problems loading the games. It must have been a temporary issue, because the games are hosted by the game providers, meaning loading times should be in line with standards. I actually use the same browser, the games are loading fine for me, but of course we can always look into this and escalate to the technical team/providers if the problem persists.

 

[Jono777]

No need to escalate (unless others are reporting issues?)

Began to run better towards the end of my session but busted pretty quick so couldn't try further games.

Best Regards

 

[Dinahnana]

I made my first deposit at Casino Room today. Registration was easy. Took the welcome bonus. I had quite a good session, games loaded and played no problem. Deposit was easy although with the conversion from Euro to USD and back to Euro for Neteller deposit was a bit perplexing but I understand the casino is in the process of changing their Neteller merchant account to Euro so this should not be a problem once this is corrected.

I read the terms and conditions beforehand and they stated that all netent slots counted towards wagering. However while I was checking my remaining wagering I noticed the bonus games tab so that did cause some confusion. I contacted live chat and they confirmed that all Netent slots are allowed under the bonus. So I think a bit of clarification on what the bonus games tab is there for? Is it for free spins wagering or a N.D.B.?

I actually managed to clear wagering and cashout with a small profit. I got an email shortly after the withdrawal saying that it was processed however it was not in my Neteller account. I contacted support again and they stated that the money will be in my account tomorrow morning. I had some free spins on Starburst and cleared wagering and cashed out again a small profit and received an e-mail shortly after stating the withdrawal was processed.

So I would suggest that Casino Room send the email stating that the withdrawal has been processed when or after the funds are paid out to the e-wallet.

So far I would say that this casino has been a positive experience for me even with the small issues. I look forward to posting a casino data post tomorrow for the first time in ages

 

[Jono777]

osulle, profit??, withdrawal??, data collection form!!

Somethings not quite right here

 

[Dinahnana]

osulle, profit??, withdrawal??, data collection form!!

Somethings not quite right here

Yeah I was surprised deposited €46 and withdrew a total of €227 so not bad

 

[pmhcfc]

Well, just to put some perspective on it...

Worst casino experience in the last 10 years or so for me...Deposited a number of times yet loss after loss after loss after loss...At one point I managed a paltry x3 free spin features in just over 1000 spins, and these at minimum stakes. The highest of these bonus wins was x9 , I kid you not. I know this can happen but I've never experienced such a poor run at minimum stakes - those of you who frequent the Winner Screenshot thread will see I am a 'low roller'. Whatever game I tried, it was just pants.

Anyway, when I spoke to rep to close account I found them to be quite discourteous and unfriendly so probably best I got out when I did.

Still, that was my experience...Shame it wasn't like most of the other threads here

 

[CasinoRoom]

Well, just to put some perspective on it...

Worst casino experience in the last 10 years or so for me...Deposited a number of times yet loss after loss after loss after loss...At one point I managed a paltry x3 free spin features in just over 1000 spins, and these at minimum stakes. The highest of these bonus wins was x9 , I kid you not. I know this can happen but I've never experienced such a poor run at minimum stakes - those of you who frequent the Winner Screenshot thread will see I am a 'low roller'. Whatever game I tried, it was just pants.

Anyway, when I spoke to rep to close account I found them to be quite discourteous and unfriendly so probably best I got out when I did.

Still, that was my experience...Shame it wasn't like most of the other threads here

Hi pmhcfc, I'm sorry to hear you had a bad experience, I'd like to look into this further if you kindly PM me with your player ID or email. We have no control on the outcome of the games, these are games of chance but your satisfaction is very important to us and even if you were not a winner this time, I would like to make up for it in terms of service.

 

[Jono777]

Hmm. Maybe I should have moaned a bit louder

 

[pmhcfc]

Hmm. Maybe I should have moaned a bit louder

Wasn't meant to be seen as a moan to get anything, I have never resorted to that tactic and besides, I don't expect to be given anything just because I had a bad run. I was simply giving honest input into the thread...The same way I have praised other casinos (if I felt it appropriate) when other members have been less than impressed with any one of them.

No point of a forum if it does not have an equal balance of honest opinion, both good and bad.