Videoslots source of wealth income etc etc etc

[Jd666]

Well it is now crystal clear that this request has been sent to ALL of their UK customers.

That is surely not what this act is about.

Still no answer from Dan.

Not all.
I havent had it.
Mind you, just checked and I have only deposited a total of 60 quid on VS since new year.

 

[lockinlove]

So who made the decision to think its ok to start demanding these types of documents for even low rollers who absolutely do not need to prove how they obtain 200 euro a month. I mean, maybe their grandma gives them money.

Videoslots has ALWAYS overdone it. Someone who is calling the shots, for some reason thinks maybe its cool to go overboard with things. Its the same thing as forcing players to sign affadavits for prepaid cards when no other casino did that.

You are a casino. Do your job, offer slots to people and let them have fun. You are suddenly turning this into something it should never be. An invasion into privacy and a huge pain in the ass. Get a grip jesus and tell the guy in charge of this to settle down a little.

 

[goatwack]

It's fair to say at this stage there are no triggers casinos look for. They're just dishing these forms and requests out to all and sundry, because.........they still haven't got a clue as to what they should be doing.

Far easier for them to appear to be following some vague guidelines at the customer's inconvenience than to lose their licence to print money. Can't have that now can we

 

[Steviedoo]

And just curious...What about the gamblers who use their credit cards to fund their accounts....will they be asking for credit card statements....and then label them problem gamblers and close their accounts...or does a credit card qualify as a source of wealth...

 

[pinnit2014]

And just curious...What about the gamblers who use their credit cards to fund their accounts....will they be asking for credit card statements....and then label them problem gamblers and close their accounts...or does a credit card qualify as a source of wealth...

Depends on the limit

Can just see now... ‘minimum payment only- problem gambler’

 

[colinsunderland]

The more I think about this, the more I'm convinced Videoslots ARE using this to data gather.

Some of the people who have said they got them are clearly not money launderers, from information they have posted.

They 'may' want to check people for responsible gaming issues, but then the emails should say that, they don't. But then, if they were doing affordability checks, they would, in many cases, not get half as much information.

For example, someone deposits £50 a week, gets a RG request, shows a bank statement showing £2500 in current account, thats pretty much the end of the query. Someone has £2.5k in an account then they wouldn't seem to have gambling issues, only spending £50 a week of it on gambling. The casinos has fulfilled its obligations.

However that wouldn't satisfy AML, they would then ask where the £2500 came from, and proof of that and on and on and on. They can get a LOT more information using the AML request, which is why I think people should challenge if it is justified. If it isn't then I think people should start making complaints to the UKGC (or wherever they are playing) stating that the casino are overstepping what authority they have and using these requests to unfairly delay withdrawals. If there are enough complaints then eventually they will look into it.

Other thing to remember, customer refuses to supply the information under RG measures, money will be returned pretty quickly. Customer refuses under AML, I guarantee it will be 6+ months before you get a sniff of your money. That could be quite a lot of money sitting there making interest.

Best laugh about this is, Videoslots method of withdrawal actually encourages money laundering, making it much easier to do than casinos who will only allow withdrawals to the last deposit method.

Maybe they should sort their own house out before jumping down everyone elses throats!

 

[shadow123]

Just scanned through the AML4 directive,its bloody massive and makes me understand a little better why VS are dealing with this as they are.
Asking for as much information from as many customers is probably the easiest way to ensure that that they are complying with their obligations
to the best of their ability.Does not alter the fact that a lot of people (me included) are going to view this as an extreme invasion of privacy.
To think we are paying the EU billions to churn out this stuff,worlds gone mad.

 

[TheAddict]

Can see it on the news next month. Luck quickly turned for one dopey winner who managed a 50k win but had it denied by an online casino. He was arrested shortly after for sending pictures of himself in his loft full of cannabis plants

 

[Dinahnana]

Just scanned through the AML4 directive,its bloody massive and makes me understand a little better why VS are dealing with this as they are.
Asking for as much information from as many customers is probably the easiest way to ensure that that they are complying with their obligations
to the best of their ability.Does not alter the fact that a lot of people (me included) are going to view this as an extreme invasion of privacy.
To think we are paying the EU billions to churn out this stuff,worlds gone mad.

AFAIK the UK did adopt the EU directive 4 as part of an AML bill that came into effect same time as the EU one so maybe UK customers are being targeted like this due to the UKCG's interpretation of the law. Who knows? It's hard to tell when players aren't being told anything. All I can say the world is getting a royal f up the butt due to a few people conducting illegal activities (Panama papers etc,.).

So the people who ACTUALLY launder money will find a way to get around these rules as that is what criminals do and have always done. It's the innocent people like us that have to pay for it by having our privacy invaded. So we have to thank the criminals, terrorists and over zealous legislators to thank for this pile of crap.

 

[colinsunderland]

I've posted this link and section in another thread, but this

Old / Expired Link

2.31 Where a customer is assessed as presenting higher risk, additional information in respect of that customer should be collected. This will help the casino operator judge whether the higher risk that the customer is perceived to present is likely to materialise, and provide grounds for proportionate and recorded decisions. Such additional information should include an understanding of where the customer’s funds and wealth have come from. While the Commission recognises that some relationships with customers will be transient or temporary in nature, casino operators still need to give consideration to this issue.

is what people are now being asked for. Bear in mind the 'tick box' they initially asked for is perfectly ok, as they are entitled to check if your spending is in proportion to your income. So if you ticked you were unemployed, and deposit £1000 a week, expect to get the more in depth request. If you tick you are a bank manager and deposit £50 a month, you shouldn't.

However that is extremely clear, what videoslots are asking for now, should be where a customer is assessed as presenting higher risk.

 

[greylady]

I have not been asked for anything as yet but maybe because I seldom deposit there now, moved away due to the predictability of my play there.

 

[Dan.Videoslots]

I have been unable to deposit to Videoslots for about 3-4 months now - no explanation from them
(Used the same debit card for years).

Got the SOW e-mail yesterday and completed the required info online... STILL pending 12:30pm today

Oh well, if they don't want my money...

KK

Hi KasinoKing,

Have had the Payment team look at this for you and all should have been approved for you.

Br,

Daniel

 

[Mouche12]

Hi KasinoKing,

Have had the Payment team look at this for you and all should have been approved for you.

Br,

Daniel

Daniel, we would all appreciate it if you could address the concerns raised in this thread.

I sent you a PM yesterday regarding the SOW but have not yet received a reply. Thank you for coming back to me and looking forward to your contribution to this thread, hopefully you can provide us with a more in-depth explanation.

 

[kidgloves]

Well, for the first time in 2 years I've played at another casino today. Got the intial quick fill in form, but 6 hrs later it's still processing so I can't deposit. Hello.....it's the weekend and I want my pound of gambling flesh. So congrats Videoslots on not wanting my money over the 2 days of the week I work less.

 

[Dan.Videoslots]

Well, for the first time in 2 years I've played at another casino today. Got the intial quick fill in form, but 6 hrs later it's still processing so I can't deposit. Hello.....it's the weekend and I want my pound of gambling flesh. So congrats Videoslots on not wanting my money over the 2 days of the week I work less.

Hi kidgloves,

Have asked the Payment team to have a look at this and will hopefully have this done for you soon.

Br,

Daniel

 

[Dan.Videoslots]

Daniel, we would all appreciate it if you could address the concerns raised in this thread.

I sent you a PM yesterday regarding the SOW but have not yet received a reply. Thank you for coming back to me and looking forward to your contribution to this thread, hopefully you can provide us with a more in-depth explanation.

Hi Mouche12,

Daniel, we would all appreciate it if you could address the concerns raised in this thread.

I sent you a PM yesterday regarding the SOW but have not yet received a reply. Thank you for coming back to me and looking forward to your contribution to this thread, hopefully you can provide us with a more in-depth explanation.

Hi Mouche12,

Have responded to your PM just now.

Br,

Daniel.

 

[DreamRJ]

Daniel, we would all appreciate it if you could address the concerns raised in this thread.

I sent you a PM yesterday regarding the SOW but have not yet received a reply. Thank you for coming back to me and looking forward to your contribution to this thread, hopefully you can provide us with a more in-depth explanation.

Although Dan is the best rep in the forum and in the industry, It doesn't mean he will divulge any info. The way it goes is they do not like to go into detail into how they operate. So asking probably wont make him actually give any detailed info about it!

On the other hand he may want too when he has the time. But I highly doubt he will give any explicit details!

 

[Dan.Videoslots]

i just checked my VS account they request to verify my bank account?
While i never use my bank account depositing only have used Neteller .... weird if you ask me...

Hi b3b44,

Have checked your account and all looks in order. If you have any more issues please contact me via PM and will have a look at what I can do.

Br,

Daniel.

 

[Dan.Videoslots]

Hi all,

I do understand that you all have questions when it comes to this.

We do not only request this data for AML, but also for Responsible Gambling, to ensure that players only gambles for what he or she can afford.
We have rolled out this new system in UK after a call with the UKGC where they urge us to improve our checks on UK players and make sure they dont gamble for more than they afford and also to make sure funds are legit accordlingly with the EU's 4th directive.

Similar systems will be rolled out on other markets accordingly with thier regulatory requirements.

I and our support will do our best to help you all out if you have any questions and we are trying to process the documents we get as quick as possible. Our team are working around the clock right now doing this.

Br,

Daniel

 

[bebo67]

Hi all,


We do understand that this is sensitive information and that many customer will not want to share this information. But it’s not much we can do about it.

Accordingly with the instruction we have received from our regulators, we need to check source of wealth both for AML but also for Responsible Gambling to determine if customer affords to spend what they do in our casino and funds are legit.

It has been made very clear to us and a couple of other operators, that if we don’t increase our checks, we will risk losing our licence. When the regulators are ready with the current group of casino’s they are targeting, they will start with the next one until everyone comply.

Please feel free to contact us if there are any questions, we will do our best to help out and make this as effective as possible.

Br,

Daniel

So far from what I am reading, it looks like it is being done when people are making withdrawls? I hope that isn't the case Dan. I see the need of it being done..truly I do, but do it at a time that doesnt leave people scrambling to get their money.

 

[Dan.Videoslots]

So far from what I am reading, it looks like it is being done when people are making withdrawls? I hope that isn't the case Dan. I see the need of it being done..truly I do, but do it at a time that doesnt leave people scrambling to get their money.

Hi bebo67,

That is incorrect. This can happen at anytime regardless if you have funds on your account or not.

Br,

Daniel

 

[colinsunderland]

Hi all,

I do understand that you all have questions when it comes to this.

We do not only request this data for AML, but also for Responsible Gambling, to ensure that players only gambles for what he or she can afford.
We have rolled out this new system in UK after a call with the UKGC where they urge us to improve our checks on UK players and make sure they dont gamble for more than they afford and also to make sure funds are legit accordlingly with the EU's 4th directive.

Similar systems will be rolled out on other markets accordingly with thier regulatory requirements.

I and our support will do our best to help you all out if you have any questions and we are trying to process the documents we get as quick as possible. Our team are working around the clock right now doing this.

Br,

Daniel

I've asked you loads of questions about it and your best answer was that it was against the law for you to talk about it, when asked for the law you ignored it.

If you are asking for RG issues then your email won't state you are asking under EU's 4th directive presumably, there is a big difference in when you would ask and what you would ask for between the two, so I wouldn't like to think you were doing RG checks under the guise of EU's 4th directive checks.

Funnily enough I haven't seen anyone post one of these emails, here or elsewhere, where the reason hasn't been EU's 4th directive. RG not at the top of your list?

 

[DreamRJ]

@Dan.Videoslots - Thanks for the info about it.

 

[Jono777]

General post not just VS.

I would err that there is a very fine line between those who can just afford it and those who have gambling problems or gamble more than they can afford, be it slightly or major.

To distinguish this would be nigh on impossible, the work load incredible and the proof required ridiculous. Imagine if they started 'nit picking' whether players can afford their deposits or not, I'd imagine they'd loose a good %age of active depositing players, something casinos obviously do not want to happen. Should they go OTT or even get this slightly wrong...., hence why the appearance of concentration on AML rather than RG.

Lets face it most of us at some point have had a cheeky punt when we shouldn't have, as long as this is a 'blue moon' situation then I for one don't see a problem, misinterpretation of what the UKGC are actually saying however could soon turn it in to one!

Have read and re-read the AML 'alarm bells' directives but still cannot understand why players who deposit £25 - £50 two maybe three times a week are targeted, they simply would not really fit into either category.

 

[slotmaster]

Hi all,

I do understand that you all have questions when it comes to this.

We do not only request this data for AML, but also for Responsible Gambling, to ensure that players only gambles for what he or she can afford.
We have rolled out this new system in UK after a call with the UKGC where they urge us to improve our checks on UK players and make sure they dont gamble for more than they afford and also to make sure funds are legit accordlingly with the EU's 4th directive.

Similar systems will be rolled out on other markets accordingly with thier regulatory requirements.

I and our support will do our best to help you all out if you have any questions and we are trying to process the documents we get as quick as possible. Our team are working around the clock right now doing this.

Br,

Daniel

Just think Dan, You guys could be a crypto currency exchange getting 50,000 new customer's validations a day. Just a lil positive for you. But seriously all of this is stupid and here the u.k. was the greatest place in the world for gambling and thought it was better over there for government but it sounds like here in Canada just stupidity,lol.