Videoslots source of wealth income etc etc etc

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Hello all,

Been hanging out in the shadows for a longtime hope your all good and well.

Thought I might introduce myself with this email I received from videoslots tonight.

Any ideas or thought would be appreciated.

Best regards to all.

gtpaul





Dear Paul,

First of all, we wish to thank you for being a loyal customer at Videoslots.

Videoslots Ltd is a company licenced and regulated in EU. Accordingly with EU's 4th directive, we need to establish the source of funds you use to play with at Videoslots.

We need further proof of your source of wealth. Please upload proof of your source of wealth.

Examples of documentation for source of wealth:

Inheritance:
A copy of the will that must include the value of the estate.
A lawyer or notary’s letter on letter headed paper.
A letter from the trustees of an estate that includes the type of asset and respective value.

Sale of property:
Signed letter from a lawyer or a notary on letter headed paper.
Contract of sale.

Employment Income:
Payslips.
Bank statement showing receipt of latest salary income.

Retirement Income:
Pension statement.
Letter from annuity provider.
Bank statement showing receipt of latest pension income and name of provider.

Winnings
Letter from relevant organisation (Lottery headquarters/betting shop/casino).
A certificate of winnings issued by the relevant company or casino. E.g. print screen of the casino account showing winnings.
The case of lottery winnings, a bank statement showing funds deposited by company name; or copies of media coverage (if applicable) as supporting evidence.

Other
Bank statements confirming receipt of such income from identifiable sources, or savings.
A trust deed showing consistent entitlement to income (e.g. as a beneficiary).
Evidence of receipt of a gift.

Any other document evidencing source of wealth.

We thank you for your cooperation.

Best regards,
Support

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Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Hi gtpaul, welcome!

Perhaps Dan, the casino rep, can tune in. Is your account already verified, did you make a substantial withdrawal? Just curious what triggered their request.
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Hi Mouche, Ive been a longtime member, account is fully verified, I have made some large withdrawals in the past but nothing too excessive.

I did receive an online form the other day to complete and this is obviously part two, so maybe you will all be getting one.
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
Tell them you're a gigolo who only accepts cash.

No, but seriously, it's a bloody cheek! If it were me, I'd close the account... and if I finally end up with nowhere to play, fine! I'll find a more worthwhile way to occupy myself.

It may be an EU directive, but a private business has no right to demand that information, to my mind.
 
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Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
If you click on Staff and iGaming Reps on the top ribbon you'll find the casino rep for Videoslots. You may want to send him a pm. I hope VS is not going down this path... It is an invasion of our privacy.
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Yes Ed many thanks.

I run my own cafe bar so I am self employed my personal bank details should not be on public display etc.

The information they require is mind boggling.

Next it will be hair urine and DNA samples.............
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
When I logged in to casumo one day it asked me a couple of questions like job income how much I deposit etc
I'm sure videoslots don't WANT to be asking you these questions... must be something they have to do to comply with tax or money laundering laws ?
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Hi slotGrinder,
Yes I had one at casumo aswell nowhere as intrusive as this though.

This is probably going to be the "norm" from now on.

Casinos seem to apply this differently from each other.
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
The only one I have had was when I applied for a Paddy Power Plus Card, which is a pre-paid Mastercard with which one can withdraw from one's balance at PP, it wasn't intrusive and I simply put 'from my bankroll', which is true, I keep a cash bankroll, as many gamblers do. They seem happy with that.

At first I put 'alchemy', but hastily thought better of it. :)
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
Yes tbh this is prob a good thing for problem gamblers . Having to fill out a form full of personal info is a bit of a deterrent.
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
  1. Hello gtpaul.

    I have sent you a private message.

    Best regards,
    Daniel.

Hello Dan.

PM sent awaiting your update.

Couple of concerns re my account.

1. If I am not prepared to submit the documentation asked for what is the procedure re the status of my account?

2. If I made a deposit and was successful in winning, is my withdrawal subject to "ransom" ie no documents no withdrawal.

At present my account remains open, I have been with videoslots for almost 3 years and about to reach level 50.

So I not a new member, is there a point where your withdrawals / deposits reach a limit that trigger this source of wealth request?

Also you have my credit / debit cards on file, now you are asking for the bank details as well !?

All rather worrying if all this personal information fell into the wrong hands.

I trust you can see my points.

Best regards.

gtpaul
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
2. If I made a deposit and was successful in winning, is my withdrawal subject to "ransom" ie no documents no withdrawal.

this is the most important question imo.

Not talking just about VS here but this new rule just gives casinos another edge (especially dodgy casinos) when it comes to stalling/refusing cashouts. I was really happy when ukgc decided to do ... stuff but apparently every new rule is just another set of annoyances for players ... soon enough we will have to confirm how our spouse / mother in law is aware we are gamblers and unless we are able to provide notarized signature by our marriage partner we wont be able to make a cashout anymore. Of course, you would still be able to deposit, or reverse cashouts, because why not.

its just too much hassle tbh and to make things worse its all done upon cashouts which is awesome for casinos, but not so awesome for players.
 

b3b44

Experienced Member
Joined
Aug 8, 2011
Location
netherlands
i had the same thing last week at Casumo i send all the docs needed cuz i had a withdraw pending otherwise i was thinking to close the casino account but luckily im passed that now.
It was funny i send the docs they ask for and yet they reject them....but end good all good .
The next casino that asks for it will get the close account hammer from me.
Its just too much personal info they ask for ...
 

chris87

Senior Member
Joined
Jul 2, 2013
Location
UK
As I mentioned on the VS thread I had a request to verify my Source of Wealth on Friday when I tried to make a (largish) cash out. After filling out the online form and sending a copy of my bank statement I was verified and made my withdrawal. I mentioned this to Dan at the Meistermeet last night and I thought that was that. However, it appears not, as my account was suddenly restricted this afternoon after 4 years of playing there with quite a lot of deposits and a fair few withdrawals, getting to Level 81 VIP status and never any issues,

Dan is on the case, but I think this is new to the staff too. I think I may have to jump through a few hoops to get the restriction lifted.

I think this could cause problems for a few players, the concern is that there doesn't seem to be any consistency or clarity across the industry. I can also understand why people would not want to disclose sensitive information.

Chris
 

Cyclops

Owner of Americasino.co
Joined
May 25, 2017
Location
Bexhill-On-Sea
I would not want to give the information there asking. It seems a bit much I would rather close account find another way to enjoy myself :confused:
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Well Dan failed to answer my points, he either didnt know or was "gagged" by a higher level.

This is almost legal identity theft between UKGC and online casinos.

Your bank details, statements, photo ID passport license etc, are now all going to be stored at online gambling establishments.

God forbid if these sites ever got hacked, a goldmine of information all in one place.

GL everyone TC

gtpaul
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Well Dan failed to answer my points, he either didnt know or was "gagged" by a higher level.

This is almost legal identity theft between UKGC and online casinos.

Your bank details, statements, photo ID passport license etc, are now all going to be stored at online gambling establishments.

God forbid if these sites ever got hacked, a goldmine of information all in one place.

GL everyone TC

gtpaul

Videoslots stance on this is that its against the law to talk about it, it isn't they are just making things up so they don't have to answer. MrWild linked to the tipping off law but that doesn't apply here.
 

greylady

A greyhound loves you more than you love yourself!
Joined
Jan 30, 2017
Location
Scotland
Wow all that information would be a gold mine to someone who had identity theft on their mind.

It's not the first time staff, even senior banking staff have committed fraud so how can every online casino assure you that the information is safe, no in fact guarantee there is no risk to all the information being stored.
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
Where does the UKGC stand on casinos spamming one's details about and casinos' insistence on exposing everyone's personal details? Hardly conducive to combatting fraud, more like encouraging it surely.

God knows people can wreak havoc with minimal personal information, so to flout even more sensitive details to complete strangers is not what I'd call fraud- preventative.

And despite claims to the contrary, even with the accredited casinos in tow, I've never experienced so much dangerous spam in my emails all these years were it not for, well, casinos. So f*ck knows what people really do with your information. Oh yeah I forgot, they process it before disposing of it. Honest. :rolleyes::rolleyes::rolleyes:
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
They're never gonna say what triggered the source of wealth request as this will enable the real money launderers out there to buck the system.
 
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