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Videoslots source of wealth income etc etc etc

Discussion in 'Online Casinos' started by gtpaul, Feb 7, 2018.

    Feb 7, 2018
  1. gtpaul

    gtpaul Full Member

    Occupation:
    bar manager
    Location:
    Torquay
    Hello all,

    Been hanging out in the shadows for a longtime hope your all good and well.

    Thought I might introduce myself with this email I received from videoslots tonight.

    Any ideas or thought would be appreciated.

    Best regards to all.

    gtpaul





    Dear Paul,

    First of all, we wish to thank you for being a loyal customer at Videoslots.

    Videoslots Ltd is a company licenced and regulated in EU. Accordingly with EU's 4th directive, we need to establish the source of funds you use to play with at Videoslots.

    We need further proof of your source of wealth. Please upload proof of your source of wealth.

    Examples of documentation for source of wealth:

    Inheritance:
    A copy of the will that must include the value of the estate.
    A lawyer or notary’s letter on letter headed paper.
    A letter from the trustees of an estate that includes the type of asset and respective value.

    Sale of property:
    Signed letter from a lawyer or a notary on letter headed paper.
    Contract of sale.

    Employment Income:
    Payslips.
    Bank statement showing receipt of latest salary income.

    Retirement Income:
    Pension statement.
    Letter from annuity provider.
    Bank statement showing receipt of latest pension income and name of provider.

    Winnings
    Letter from relevant organisation (Lottery headquarters/betting shop/casino).
    A certificate of winnings issued by the relevant company or casino. E.g. print screen of the casino account showing winnings.
    The case of lottery winnings, a bank statement showing funds deposited by company name; or copies of media coverage (if applicable) as supporting evidence.

    Other
    Bank statements confirming receipt of such income from identifiable sources, or savings.
    A trust deed showing consistent entitlement to income (e.g. as a beneficiary).
    Evidence of receipt of a gift.

    Any other document evidencing source of wealth.

    We thank you for your cooperation.

    Best regards,
    Support

    You must register/login in order to see the link.
     
  2. Feb 7, 2018
  3. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Hi gtpaul, welcome!

    Perhaps Dan, the casino rep, can tune in. Is your account already verified, did you make a substantial withdrawal? Just curious what triggered their request.
     
  4. Feb 7, 2018
  5. gtpaul

    gtpaul Full Member

    Occupation:
    bar manager
    Location:
    Torquay
    Hi Mouche, Ive been a longtime member, account is fully verified, I have made some large withdrawals in the past but nothing too excessive.

    I did receive an online form the other day to complete and this is obviously part two, so maybe you will all be getting one.
     
  6. Feb 7, 2018
  7. ed skull murphy

    ed skull murphy 30 day suspension - trollish behavior

    Occupation:
    N/A
    Location:
    Albion
    Tell them you're a gigolo who only accepts cash.

    No, but seriously, it's a bloody cheek! If it were me, I'd close the account... and if I finally end up with nowhere to play, fine! I'll find a more worthwhile way to occupy myself.

    It may be an EU directive, but a private business has no right to demand that information, to my mind.
     
  8. Feb 7, 2018
  9. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    If you click on Staff and iGaming Reps on the top ribbon you'll find the casino rep for Videoslots. You may want to send him a pm. I hope VS is not going down this path... It is an invasion of our privacy.
     
    KasinoKing likes this.
  10. Feb 7, 2018
  11. gtpaul

    gtpaul Full Member

    Occupation:
    bar manager
    Location:
    Torquay
    Yes Ed many thanks.

    I run my own cafe bar so I am self employed my personal bank details should not be on public display etc.

    The information they require is mind boggling.

    Next it will be hair urine and DNA samples.............
     
    duty_bound likes this.
  12. Feb 7, 2018
  13. gtpaul

    gtpaul Full Member

    Occupation:
    bar manager
    Location:
    Torquay
    Hi Mouche,

    Im sure Dan has or is reading this.
     
  14. Feb 7, 2018
  15. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    When I logged in to casumo one day it asked me a couple of questions like job income how much I deposit etc
    I'm sure videoslots don't WANT to be asking you these questions... must be something they have to do to comply with tax or money laundering laws ?
     
  16. Feb 7, 2018
  17. gtpaul

    gtpaul Full Member

    Occupation:
    bar manager
    Location:
    Torquay
    Hi slotGrinder,
    Yes I had one at casumo aswell nowhere as intrusive as this though.

    This is probably going to be the "norm" from now on.

    Casinos seem to apply this differently from each other.
     
  18. Feb 7, 2018
  19. ed skull murphy

    ed skull murphy 30 day suspension - trollish behavior

    Occupation:
    N/A
    Location:
    Albion
    The only one I have had was when I applied for a Paddy Power Plus Card, which is a pre-paid Mastercard with which one can withdraw from one's balance at PP, it wasn't intrusive and I simply put 'from my bankroll', which is true, I keep a cash bankroll, as many gamblers do. They seem happy with that.

    At first I put 'alchemy', but hastily thought better of it. :)
     
    snorky510238 and Mouche12 like this.
  20. Feb 7, 2018
  21. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    Hello gtpaul.

    I have sent you a private message.

    Best regards,
    Daniel.
     
  22. Feb 7, 2018
  23. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    For the amount i win and deposit i think if i start getting these request it be time to hang up my spinning hands
     
  24. Feb 7, 2018
  25. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    Yes tbh this is prob a good thing for problem gamblers . Having to fill out a form full of personal info is a bit of a deterrent.
     
  26. Feb 7, 2018
  27. gtpaul

    gtpaul Full Member

    Occupation:
    bar manager
    Location:
    Torquay
    1. Hello gtpaul.

      I have sent you a private message.

      Best regards,
      Daniel.

    Hello Dan.

    PM sent awaiting your update.

    Couple of concerns re my account.

    1. If I am not prepared to submit the documentation asked for what is the procedure re the status of my account?

    2. If I made a deposit and was successful in winning, is my withdrawal subject to "ransom" ie no documents no withdrawal.

    At present my account remains open, I have been with videoslots for almost 3 years and about to reach level 50.

    So I not a new member, is there a point where your withdrawals / deposits reach a limit that trigger this source of wealth request?

    Also you have my credit / debit cards on file, now you are asking for the bank details as well !?

    All rather worrying if all this personal information fell into the wrong hands.

    I trust you can see my points.

    Best regards.

    gtpaul
     
  28. Feb 7, 2018
  29. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    this is the most important question imo.

    Not talking just about VS here but this new rule just gives casinos another edge (especially dodgy casinos) when it comes to stalling/refusing cashouts. I was really happy when ukgc decided to do ... stuff but apparently every new rule is just another set of annoyances for players ... soon enough we will have to confirm how our spouse / mother in law is aware we are gamblers and unless we are able to provide notarized signature by our marriage partner we wont be able to make a cashout anymore. Of course, you would still be able to deposit, or reverse cashouts, because why not.

    its just too much hassle tbh and to make things worse its all done upon cashouts which is awesome for casinos, but not so awesome for players.
     
    Mouche12 likes this.
  30. Feb 7, 2018
  31. b3b44

    b3b44 Senior Member

    Occupation:
    own business
    Location:
    netherlands
    i had the same thing last week at Casumo i send all the docs needed cuz i had a withdraw pending otherwise i was thinking to close the casino account but luckily im passed that now.
    It was funny i send the docs they ask for and yet they reject them....but end good all good .
    The next casino that asks for it will get the close account hammer from me.
    Its just too much personal info they ask for ...
     
    snorky510238 likes this.
  32. Feb 7, 2018
  33. chris87

    chris87 Senior Member

    Occupation:
    Run a bar
    Location:
    UK
    As I mentioned on the VS thread I had a request to verify my Source of Wealth on Friday when I tried to make a (largish) cash out. After filling out the online form and sending a copy of my bank statement I was verified and made my withdrawal. I mentioned this to Dan at the Meistermeet last night and I thought that was that. However, it appears not, as my account was suddenly restricted this afternoon after 4 years of playing there with quite a lot of deposits and a fair few withdrawals, getting to Level 81 VIP status and never any issues,

    Dan is on the case, but I think this is new to the staff too. I think I may have to jump through a few hoops to get the restriction lifted.

    I think this could cause problems for a few players, the concern is that there doesn't seem to be any consistency or clarity across the industry. I can also understand why people would not want to disclose sensitive information.

    Chris
     
    Mouche12 likes this.
  34. Feb 8, 2018
  35. Cyclops

    Cyclops Owner of Americasino.co

    Location:
    Bexhill-On-Sea
    I would not want to give the information there asking. It seems a bit much I would rather close account find another way to enjoy myself :confused:
     
    KasinoKing likes this.
  36. Feb 8, 2018
  37. gtpaul

    gtpaul Full Member

    Occupation:
    bar manager
    Location:
    Torquay
    Well Dan failed to answer my points, he either didnt know or was "gagged" by a higher level.

    This is almost legal identity theft between UKGC and online casinos.

    Your bank details, statements, photo ID passport license etc, are now all going to be stored at online gambling establishments.

    God forbid if these sites ever got hacked, a goldmine of information all in one place.

    GL everyone TC

    gtpaul
     
    Mouche12 and kretz1 like this.
  38. Feb 8, 2018
  39. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Videoslots stance on this is that its against the law to talk about it, it isn't they are just making things up so they don't have to answer. MrWild linked to the tipping off law but that doesn't apply here.
     

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