Spravedlivyj
Registered
- Joined
- Jun 29, 2023
- Location
- Ireland
Lottofy has been treating me like a fool for almost a year. On August 31, 2023, I registered and deposited money into this damn casino. I even won some small amounts – which turned out to be a trap to make me keep playing.
Then they demanded verification. A normal, standard procedure, I thought, so I uploaded my documents, including proof of address and source of income. That's when the trouble began. First, they rejected my documents, asking for a photo of my bank card (even though I deposited via Skrill and my bank card has nothing to do with this casino). I sent everything they needed, but for SIX MONTHS no one informed me about the status of my verification.
When I finally got around to dealing with this again on March 18, 2024, I tried to complete the verification. By this time, I had moved with my family to Portugal, and the casino used this as an excuse to hold onto my money. I explained to the casino representatives the reasons for the move and the specifics of the Portuguese bureaucracy, but it didn't help.I uploaded all the necessary documents considering my new place of residence, and they still refused verification. This time, they wanted a statement confirming my current source of income, even though I had repeatedly sent them numerous documents proving I had and still have the funds for the deposit.
This story continues to this day: I send documents, and the casino finds reasons not to accept them. It gets absurd: I sent them a bunch of documents, including a photo of my bank card, a Skrill statement, and a statement from the Portuguese company where I work showing my full salary. In response, they requested proof of my address in Ireland, where I haven't lived for several months!
It feels like Lottofy has a whole department dedicated to coming up with excuses and ridiculous requirements just to avoid paying out winnings or returning deposits.
Then they demanded verification. A normal, standard procedure, I thought, so I uploaded my documents, including proof of address and source of income. That's when the trouble began. First, they rejected my documents, asking for a photo of my bank card (even though I deposited via Skrill and my bank card has nothing to do with this casino). I sent everything they needed, but for SIX MONTHS no one informed me about the status of my verification.
When I finally got around to dealing with this again on March 18, 2024, I tried to complete the verification. By this time, I had moved with my family to Portugal, and the casino used this as an excuse to hold onto my money. I explained to the casino representatives the reasons for the move and the specifics of the Portuguese bureaucracy, but it didn't help.I uploaded all the necessary documents considering my new place of residence, and they still refused verification. This time, they wanted a statement confirming my current source of income, even though I had repeatedly sent them numerous documents proving I had and still have the funds for the deposit.
This story continues to this day: I send documents, and the casino finds reasons not to accept them. It gets absurd: I sent them a bunch of documents, including a photo of my bank card, a Skrill statement, and a statement from the Portuguese company where I work showing my full salary. In response, they requested proof of my address in Ireland, where I haven't lived for several months!
It feels like Lottofy has a whole department dedicated to coming up with excuses and ridiculous requirements just to avoid paying out winnings or returning deposits.
