Comments Welcome Videoslots: Lower RTP for UK, Sweden, Germany & Others

whats alarming here other than what Nate has written is how many very experienced players on here did not know or bother to check sites for the lower RTP%, this isn't something that has been sprung up now it's been around many years , many players, newbies included, maybe often wonder why the old school users never bother to post because its pointless they tend to be your talking crap no one believes what we have been saying only in bits does it come out then all of a sudden players listen.

Video slots is doing what the rest are doing & some companies have been doing it for a lot longer than you think, im god smacked with some members here not knowing, they state taxes etc etc , bottom line it's all about greed & sadly they damn well know it is.


What is clear from how they treat their affiliates and players alike is that they could not give a monkeys, and fundamentally do not engage in fair give and take for either. Hopefully players will read this thread and give them the wide berth they deserve and have deserved for some time. There is now absolutely no logical reason to play there anymore, apart from out of ignorance, why would you play there anymore.

Reduced RTP/nonsense bonus rewards when there are plenty if alternatives? No thanks.
 
Ok yeah I knew it was for credit and debit card surcharges. But I thought it also covered other things as well. Like the excessive exchange rate charges that banks also used to charge was also included as far as I know. So I wonder why Rizk and others scrapped the charges then? You think they did it just in case? Or because they wanted to make it appear they care and wasn't out to just take take take from their punters?


They probably scrapped it because they know it costs them customers.
 
It's farcical really. On top of the normal associated stresses with slotting these days, players now have to go full-Columbo just to find the right 'version' of the games they want to play

he's just discovered book of dead has been running at 94% for the last month

giphy.gif


I only play the PNG slots at unibet, but I shall definitely be checking the help file every time now to see if they also lower the rtp. book of ra deluxe is 95% and that base game is bad enough
 
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This have to do with increased taxes and not the 1 million pound fine.

This will be final post for me here today. Have nice weekend!

For someone who states he doesn't post on behalf of videoslots, you certainly make a lot of posts on behalf of videoslots. A lot of them are inaccurate too. You've listed a bunch of shit casinos (seriously Hopa and Karamba?) stating they recently changed, when in fact they haven't and when you get caught out, thats it, you throw your toys out your pram and don't post again.

Out of interest, which of the casinos listed are on here daily promoting themselves and would be in a position to tell the forum about changing RTP's (which they haven't anyway)?

But there are very few options with lower RTP and higher bonuses. VS is an option for that.

Seriously, higher bonuses at Videoslots? Higher than who, nobonuscasino?
 
I'm pretty sure reading here years ago that some people suspected providers have had different RTP's for different countries.. Being from Australia I can confirm that when so many others were complaining about being unable to win anything on Microgaming it felt like our deposits here in Aus went pretty far, even had my biggest ever win 177k on Immortal Romance. Since our new law came in it seems like because we are worse than grey area country RTP has gone to the shit hole and it is so much harder to win on any provider because all casinos know we now have very limited choice so they can afford to take a lot more and know we cant complain about it.
 
Has anyone else noticed that chat is turned off in Videoslots? It is almost as if they do not wish to encourage any good news to be passed amongst their players :eek:
It's as though they want to alienate 94% of their customers or something oh drat I've mentioned that figure again :oops:
 
I have no idea if it was recently so no, bad by me to use word recently. I just believe so. But you seem to know better.

Come on... what does that even mean? You have no idea but you believe so? Maybe there's a language barrier here or something but still...

The point of your original post was to say that others had reduced RTP recently as well. It was pointed out that was completely wrong, then you went on another 5+ posts saying that you guess you weren't sure about the timeline... which was the entire point of your original post. Perhaps it would have been easier to admit you made a mistake? And not just a wrong word.

RTP builds up big wins in most games and reward one player. We at VS think it is better to keep higher bonuses to reward more players and give them longer playing time. That is hard to do when taxes are increasing on some markets so only way to keep bonuses is to reduce RTP in our opionion, that might not be shared among some of our competitors or some of our customers and we respect that feedback.

Slots don't work that way, are you really trying to convince people that your slots are compensated instead of random? Anyway, players choose games with the variance they're looking for - the fact that it's gambling, that most will lose and some will win big is the entire point of the operation. A bit weird to act like that's somehow in opposition to your casino's business philosophy when it's the entire point of a casino.

The rest is just empty marketing speak, just say you had to cut (the more hidden) RTP value or bonuses and you chose RTP. Has nothing to do with "reward[ing] more players." Cutting RTP while keeping more marketing oriented bonuses doesn't make you the robinhood of casinos.
 
Don't wanna hear about Videoslots, they by far have been my worst performing casino RTP wise (with almost no bonuses given compared to others) and when they finally blocked deposits because of being from Aus (even they let us keep playing there for quite a while after the law came into affect) I messaged their rep on here to try and get a bit of an explanation about why I cant deposit anymore after being so much down compared to all other casinos and got nothing but a can no longer log into account and no reply from rep so they clearly read it but felt like they didn't need to reply even though I pumped a high amount of money with ridiculously low RTP compared to all other casinos. No idea why people have always given that casino such a high rating besides their fast cash outs (which once when i requested like 1500 euro mysteriously was not working and reversed into my account only to be lost on high stakes before it was working again to bitcoin, they know my history of compulsive gambling n probably knew i would put it all back in). They definitely have left a sour taste in my mouth and will not be going back to if our stupid politicians finally legalize and tax it like they do in UK once we have our elections soon.
 
Slots don't work that way, are you really trying to convince people that your slots are compensated instead of random?

I picked up on that as well, it certainly sounds as though he is saying they are compensated, I just didn't want to mention it as thought I must have read it wrong.
The other stuff he says is ridiculous too, how does lowering the RTP give players longer playtime ffs.
 
I picked up on that as well, it certainly sounds as though he is saying they are compensated, I just didn't want to mention it as thought I must have read it wrong.
The other stuff he says is ridiculous too, how does lowering the RTP give players longer playtime ffs.

What I think he was trying to do was justify the change to the 94% RTP by suggesting that if they didn't drop the RTP then they would have had to do away with some of the "Bonuses" they offer.

I imagine he is talking about the rewards you earn for completing achievements (That are now in the form of a the Jackpot Wheel). He's insinuating that it's better to have these rewards and have a reduced RTP; because once we gain rewards we win freespins from them which gives us "more playing time".

He's quiet frankly talking through his hole to be honest and just throwing out anything that attempts to justify this nonsense decision.

In fact why not just do away with those achievement rewards and keep the higher RTP of 96% then?

I'll tell you why. Because they have now just boosted their Net Income by 50% by decreasing the RTP by 2%.

So instead of making £400 (with a 96% RTP) from every £10,000 wagered, they now make £600 (with a 94% RTP) for every £10,000 wagered, a 50% increase in profits. So this goes beyond trying to cover the tax increase. They are a business after all, so this much is obvious. But it's certainly just greed no matter how VS try to justify it. There were other alternatives such as doing away with those achievement rewards, but VS want more of that tasty green :laugh:

EDIT: You know what 50% increase in profits for Videoslots means? 50% less playing time for us. No thanks. I have and will always avoid a casino that runs games on lower RTP settings.
 
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What I think he was trying to do was justify the change to the 94% RTP by suggesting that if they didn't drop the RTP then they would have had to do away with some of the "Bonuses" they offer.

I imagine he is talking about the rewards you earn for completing achievments (That are now in the form of a the Jackpot Wheel). He's insinuating that it's better to have these rewards and have a reduced RTP; because once we gain rewards we win freespins from them which gives us "more playing time".

He's quiet frankly talking through his hole to be honest and just throwing out anything that attempts to justify this nonsense decision.

In fact why not just do away with those achievement rewards and keep the higher RTP of 96% then?

I'll tell you why. Because they have now just boosted their Net Income by 50% by decreasing the RTP by 2%.

So instead of making £400 (with a 96% RTP) from every £10,000 wagered, they now make £600 (with a 94% RTP) for every £10,000 wagered, a 50% increase in profits. So this goes beyong trying to cover the tax increase. They are a business after all, so this much is obvious. But it's certainly just greed no matter how VS try to justify it. There were other alternatives such as doing away with those achievement rewards, but VS want more of that tasty green :laugh:

EDIT: You know what 50% increase in profts for Videoslots means? 50% less playing time for us. No thanks. I have and will always avoid a casino that runs games on lower RTP settings.

Yeah, think Mr W was trying to be a smart arse when he highlighted the other casino's and, IMO, patronisingly asking 'so, how did they do it', without even knowing that wasn't the issue as (most?) have always had that.

And then sulked off to a corner when people pulled him up about it. :laugh:
 
Yeah, think Mr W was trying to be a smart arse when he highlighted the other casino's and, IMO, patronisingly asking 'so, how did they do it', without even knowing that wasn't the issue as (most?) have always had that.

And then sulked off to a corner when people pulled him up about it. :laugh:

And he highlighted Hopa et al. :laugh:

Aspire Global have always had those atrocious RTP settings (that's why no one plays at their group) (Jesus I've just parroted what you already said :rolleyes:). Bit of a foot in mouth moment (From me and Mr W).

It's still early mate :laugh:
 
Year on year companies strive to increase profits and the industry's steps towards compliance do bring increased running costs and a perfect 'excuse' to increase profits in the form of lower RTP. Your right @JGslots - there is a gap for an upfront casino who are not as greedy but they all go the same way in the end. Glad I got Casinomeister in my corner, knowledge is power, let's keep each other informed!
 
Year on year companies strive to increase profits and the industry's steps towards compliance do bring increased running costs and a perfect 'excuse' to increase profits in the form of lower RTP. Your right @JGslots - there is a gap for an upfront casino who are not as greedy but they all go the same way in the end. Glad I got Casinomeister in my corner, knowledge is power, let's keep each other informed!

Not only that but VS were smart/sneaky in the way they went about it.

If I were the owner of a casino and I wanted to increase profits to the absolute maximum possible I would wait until a time where my playerbase were at it's peak and then just not inform them directly. Videoslots have been growing year in year out and now is the perfect time for them to do this.

I also wouldn't have had any idea about this if it wasn't for CM.

A) I never check their news section
B) I would never ever have thought twice to recheck the RTP in the help file and would have blasted away on PnG

And no direct communication via Email or telephone call was had. I'd have been none the wiser and I imagine thousands are.

Coincidence that they've disabled the chat on the freerolls?
 
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Not only that but VS were smart/sneaky in the way they went about it.

If I were the owner of a casino and I wanted to increase profits to the absolute maximum possible I would wait until a time where my playerbase were at it's peak and then just not inform them directly. Videoslots have been growing year in year out and now is the perfect time for them to do this.

I also wouldn't have had any idea about this if it wasn't for CM.

A) I never check their news section
B) I would never ever have thought twice to recheck the RTP in the help file and would have blasted away on PnG

And no direct communication via Email or telephone call was had. I'd have been none the wiser and I imagine thousands are.

Coincidece that they've disabled the chat on the freerolls?

Theyre not at their peak mate, they peaked at June 2018 at least traffic wise.

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There is also huge competition when there are XXXX amount of online casinos, also there been some quite lately introduced operational costs and taxes. Anyway, i personally do not believe that offering very lowest RTP is the best solution to try make a profit or it can be as well as most players (after all, we are one great community with loads of knowledge, great reputation, casinos want to be accredited here, but we still are just limited number of members here and most of the casinos customers are not visiting this site) never read info, RTP section from game and are not aware about different RTPs or even what that means.

My own gameplay is so limited that i probably wouldnt realize if one game RTP is 95% or 96,2%, with my small deposits it is just bad luck when i lose. Would be interesting to know how much 1-2% difference in TRTP would make a difference for your game session if you play with relatively small deposits and not planning to spend 8 hours with slots and also if you planning to play very extended game session with your deposit.

How easy it would be to see difference if it wouldnt be published in game info?

Not defending casinos here and say that they should all lower their RTPs, at least as we see in this topic, players who are aware of slots, are reacting quite strongly to change and of course every little helps (or is it Tesco trademark?) and it is obvious that if RTP is lower, game is paying less money away which nobody who play it likes i guess :)
 
There is also huge competition when there are XXXX amount of online casinos, also there been some quite lately introduced operational costs and taxes. Anyway, i personally do not believe that offering very lowest RTP is the best solution to try make a profit or it can be as well as most players (after all, we are one great community with loads of knowledge, great reputation, casinos want to be accredited here, but we still are just limited number of members here and most of the casinos customers are not visiting this site) never read info, RTP section from game and are not aware about different RTPs or even what that means.

My own gameplay is so limited that i probably wouldnt realize if one game RTP is 95% or 96,2%, with my small deposits it is just bad luck when i lose. Would be interesting to know how much 1-2% difference in TRTP would make a difference for your game session if you play with relatively small deposits and not planning to spend 8 hours with slots and also if you planning to play very extended game session with your deposit.

How easy it would be to see difference if it wouldnt be published in game info?

Not defending casinos here and say that they should all lower their RTPs, at least as we see in this topic, players who are aware of slots, are reacting quite strongly to change and of course every little helps (or is it Tesco trademark?) and it is obvious that if RTP is lower, game is paying less money away which nobody who play it likes i guess :)

I'm not 100% but a 2% decrease in RTP cuts your playtime in half (At least for small depositers). I think @nikantw made a post to demonstrate this somewhere on the forum.
 
I'm not 100% but a 2% decrease in RTP cuts your playtime in half (At least for small depositers). I think @nikantw made a post to demonstrate this somewhere on the forum.

Ok, had no idea how to think about it as my small deposit when playing high volatility games like i usually do, seem to go always really fast :D Think my deposits are that small that there is not much variance to judge TRTP :) But fully agree to all that lowering RTP is not making any player happy at least.
 
Ok, had no idea how to think about it as my small deposit when playing high volatility games like i usually do, seem to go always really fast :D Think my deposits are that small that there is not much variance to judge TRTP :) But fully agree to all that lowering RTP is not making any player happy at least.

Slots: What you should know before you play

Found the thread from Nikan. Well worth the read.

You're looking at Lesson 1: Why RTP is the most important thing :thumbsup:
 
I'd just like to add I'll still be using VS. I see it as better the devil you know. It might have crippled them to send a notice of lowering RTP if nobody else in the industry did the same. At least there's an open line of communication through here with them and their rewards and service are still better than some, plus they chip into comps etc. Still much better than some id like to name. I'm running out of one's I like!
 
The rest is just empty marketing speak, just say you had to cut (the more hidden) RTP value or bonuses and you chose RTP. Has nothing to do with "reward[ing] more players." Cutting RTP while keeping more marketing oriented bonuses doesn't make you the robinhood of casinos.

To be fair, they did say that. Really early on. There then followed several pages of kicking off about it, but they did say it was about the money.

If I were in their position, I would've kept the RTP the same and made changes to bonuses, such as adding a small wagering requirement (e.g. 2-5x). That way, depositors get more playtime, and people playing bonuses don't just cash-out free cash.

As a low-roller, I've not noticed a huge change in the amount of play I get from them on PNG since the change, so there's that at least.

And ultimately, what matters to me is how fair they are overall. On the rare occasions that I do get to do a worthwhile withdrawal, while I can get a three figure sum in my bank account minutes after requesting it, I'll be sticking with VS.
 
All i would add is you think your getting 96% ??? Are you in fact sure of that?if you look close enough over three years im running at below 80% & top losses was video slots & trada. I shall say no more.

You should do your homework on all casinos if in doubt dont play & if you cannot find info dont play email.
 
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Aye, the RTP is theoretical and overall. Your mileage may vary.

"Your overall RTP
104.37%"

Pfft.

"
Your highest RTP in a game
603.33%"

Arf.

Book of the Dead:

"
129.90%
My RTP"

But of course, as small wins, this is realistic.
 
A casino that would use the highest RTP with no doubt would stand out from the others it would be a win-win situation for the casino and the player.
Like any company like Videoslots when you first start out you do anything to stand out and are generous with your customers and as the company grows then that's when greed sets in and that's when things start to go backwards for the players and then things go bad for the company but instead of improving all they do is more cutbacks which in the end they end up with there foot up there ass.

It be nice to see a casino after they establish them selfs and grow for once make no cutbacks rather strive to become truly a players casino. Is there any casino on the accredited list that has remained the same or got better with time rather like Videoslots making a mess out of them selfs.

A great name for a new casino with high RTP should be called The High RTP Casino now that would certainly stand out.
 
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A casino that would use the highest RTP with no doubt would stand out from the others it would be a win-win situation for the casino and the player.
Like any company like Videoslots when you first start out you do anything to stand out and are generous with your customers and as the company grows then that's when greed sets in and that's when things start to go backwards for the players and then things go bad for the company but instead of improving all they do is more cutbacks which in the end they end up with there foot up there ass.

It be nice to see a casino after they establish them selfs and grow for once make no cutbacks rather strive to become truly a players casino. Is there any casino on the accredited list that has remained the same or got better with time rather like Videoslots making a mess out of them selfs.

A great name for a new casino with high RTP should be called The High RTP Casino now that would certainly stand out.
Hey mate!

I think you forgot one simple and most important idea:
1) I believe only like 5% of all players understand what is RTP and what it's about (basically 5% maybe too much).
2) Most of the players will simply have no idea that at casino A rtp is way too lower than at casino B.
3) Most players do not visit any forums, do not read news etc.

So basically let's be honest here. VS did this step, but unlikely it will hurt them somehow.
 
Sorry , disagree as although at first most players may not notice but when it starts to hit their pocket which
it definatley will, they will know something has changed.It is a big drop and will be tipping point for a lot
of players

Sorry that was a reply to homerbert

I'm not going to lie. Sometimes I can be a petty man and things like this bring that out in me. I've set a monthly deposit limit of £10 and if things ever change back, then so will my decision; but as it stands as someone who mainly plays PnG & Pragmatic this past while, I will be depositing my money elsewhere in the meantime. Sadly for both me and VS :(
 
Hey mate!

I think you forgot one simple and most important idea:
1) I believe only like 5% of all players understand what is RTP and what it's about (basically 5% maybe too much).
2) Most of the players will simply have no idea that at casino A rtp is way too lower than at casino B.
3) Most players do not visit any forums, do not read news etc.

So basically let's be honest here. VS did this step, but unlikely it will hurt them somehow.

I think more than 5 % understand what RTP is, maybe not everyone can imagine what 2 % drop actually means. But even if we talk about 5 %, humans share information pretty quickly. When my friends asking me what I think about [a casino name], I will look at bonus rules, games, withdraw speed, fees, and RTP - then telling them that the casino is probably good or not and I also always explaining to them that they should check the Help Files for the RTP. Sometimes I make them an example of 94 % and 96 %, and all my friends quickly understood it.

(Most of them play pretty responsible before someone tells me that I would make my friends to addicted players :confused:... I never ever would ask friends who not playing/want to quit if we want to play together.)
 
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A casino that would use the highest RTP with no doubt would stand out from the others it would be a win-win situation for the casino and the player.
Like any company like Videoslots when you first start out you do anything to stand out and are generous with your customers and as the company grows then that's when greed sets in and that's when things start to go backwards for the players and then things go bad for the company but instead of improving all they do is more cutbacks which in the end they end up with there foot up there ass.

It be nice to see a casino after they establish them selfs and grow for once make no cutbacks rather strive to become truly a players casino. Is there any casino on the accredited list that has remained the same or got better with time rather like Videoslots making a mess out of them selfs.

A great name for a new casino with high RTP should be called The High RTP Casino now that would certainly stand out.

But... they don't stand out. Like 99% of all online casinos use the standard RTPs. What you call "high RTP" is just the standard games. Casinos like Videoslots and a handful others went out of their way to get a low-RTP without telling anybody, in an attempt to scam their players. They're the ones that should be branded low-RTP casinos, ones that customers should probably stay away from.

Let's not make the low-RTP the norm here. Doing so will just lower the bar to 94% RTP.
 
It's difficult to compare their position now to when they started up, if only because the market is so much more regulated now. If the biggest costs and biggest risks also come from their biggest markets, things can only stay beneficial for so long.
 
I'm not going to lie. Sometimes I can be a petty man and things like this bring that out in me. I've set a monthly deposit limit of £10 and if things ever change back, then so will my decision; but as it stands as someone who mainly plays PnG & Pragmatic this past while, I will be depositing my money elsewhere in the meantime. Sadly for both me and VS :(
Not gonna lie, I read the opening bit as "I can be a pretty man".....and no I haven't put my lenses in today

Hello sailor!
 
@Mr Wild @Team.Videoslots

So since this RTP change is implemented, how is this fair on the slots battles then? We pay an equal amount of money to enter the battles, but people outside these countries get a much higher RTP and therefore has a better chance of winning? That is really bad.. and I would avoid playing any Play and Go battles for this reason alone.
 
@Mr Wild @Team.Videoslots

So since this RTP change is implemented, how is this fair on the slots battles then? We pay an equal amount of money to enter the battles, but people outside these countries get a much higher RTP and therefore has a better chance of winning? That is really bad.. and I would avoid playing any Play and Go battles for this reason alone.
a reminder that us Canadians actually have to pay a fair bit MORE to get into the battles
 
@homerbert New and (very) casual players might not know about RTP but if they become regular players they'll start to look for more information and become aware of what's the best slots and place for them to play. In their search for more information they'll get around to places like here and other forums or news websites about casino's/slots. That's how it went for me atleast.
 
@Mr Wild @Team.Videoslots

So since this RTP change is implemented, how is this fair on the slots battles then? We pay an equal amount of money to enter the battles, but people outside these countries get a much higher RTP and therefore has a better chance of winning? That is really bad.. and I would avoid playing any Play and Go battles for this reason alone.

All countries now for the battles play the same RTP version in terms of Play and Go. This was properly fixed over a day ago, I see an RTP of 94.51%. ( We play on the Swedish one since each spin takes 3 seconds )

a reminder that us Canadians actually have to pay a fair bit MORE to get into the battles

We do pay in Euros for the payed battles, but that is fine. For the freerolls, we used to wager a lot more, but with the recent change where it is using XP points, we are now on a level playing field in terms of qualifying.
 
I´m from Germany and I just checked the RTP´s at VS and I´m a bit confused...all Playngo slots running still on 96,xx%. In the battles they use the 94,xx% version.So german players are not affected by the changes or will it come in future?
 
Hello @CasinoNinja,

Everybody will be playing on the same RTP’s in the Battles, meaning it will be fair for all players, however the RTP’s in the Battles will not affect the RTP's in the rewards you win.

Br,
Team Videoslots.

Mr Wild implied that one or the other had to happen. Either...

A) Dropping rewrards (And keeping the highest RTP available) or
B) Dropping down to a lower RTP across multiple developers and keeping the rewards.

My question is why Videoslots have gone down the horrible path of choosing to offer games with a lowered RTP instead of extinguishing your freespin rewards? You easily could have stopped those rewards for achievements entirely and also cut freespins given out on Mondays entirely. I can confidently say that dropping the freerolls isn't an option since this is one of the biggest draws to Videoslots for players, however by dropping those other 2 there would have been no need to shave 2% or more off those major providers.

This is the single most damaging thing a casino can do in my opinion. All the other casino's who still offer the highest RTP will also have to deal with those higher taxes that has been rumoured to be the reason for the change. Yet they still offer the highest RTP available. Other casino's don't even have PnG or Pragmatic or other providers that offer differnt RTP settings, yet they still manage to thrive and survive, so how come Videoslots can't?

I'm seriously having trouble wrapping my head around it and I can't think of any reason (especially when there were other alternatives and solutions to counter higher taxes) for the RTP shave other than sheer greed.
 
I believe the opposite, that freerolls are exactly what needs to be cut. Anything that adheres to players that don’t generate revenues should be cut and whatever retention campaigns are focused on your loyal and profitable customers need to be more visible and deemed as important to those, or need to be changed/cut as well.

Freerolls typically just drive traffic, but not necessarily depositors. Maybe the costs are not high and thus not really impactful, but free money and casinos are two terms combined that cause a lot of headache.
 
I believe the opposite, that freerolls are exactly what needs to be cut. Anything that adheres to players that don’t generate revenues should be cut and whatever retention campaigns are focused on your loyal and profitable customers need to be more visible and deemed as important to those, or need to be changed/cut as well.

Freerolls typically just drive traffic, but not necessarily depositors. Maybe the costs are not high and thus not really impactful, but free money and casinos are two terms combined that cause a lot of headache.

Or they could keep the freerolls and apply 15x wagering on all freespins. Some may not be happy with that, but when the alternative is shaving the RTP of major providers then it's simply a far better alternative.

There's dozens of things Videoslots could have done to keep the RTP as it should be, but no...a 50% income boost for them and 50% less playing time for their loyal customers seems to be what they want.

I sincerely hope this becomes Videoslots fall from grace. When you change your policies from a player focused casino with players in mind to one focused on money with profits in mind then you should get what is deserved.
 
I believe the opposite, that freerolls are exactly what needs to be cut. Anything that adheres to players that don’t generate revenues should be cut and whatever retention campaigns are focused on your loyal and profitable customers need to be more visible and deemed as important to those, or need to be changed/cut as well.

Freerolls typically just drive traffic, but not necessarily depositors. Maybe the costs are not high and thus not really impactful, but free money and casinos are two terms combined that cause a lot of headache.

You can't play these freerolls without having made deposits and wager a certain sum so removing them would not help.
 

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