Not a whinge or gripe, just a puzzlement! I joined V&J years back and have just been asked for ID to verify my account?
I submitted a withdrawal request last night (not my first request) and it is still in a pending state and can be reversed. Very unlike them, so just checked the status with their online chat only to be told that they are waiting for documents to verify my account!
There has been no correspondence from them to ask for docs and it is only by chance that I asked their online chat if any problems as they normally process withdrawals pretty quickly. It was so long back that my debit card had been replaced by a later one, but thankfully after sifting through my trash file I found a picture of my old card.
Comment over! Like I said, not an all out whinge, just a puzzlement why they left the withdrawal pending (possibly indefinitely?) without contacting me to advise of a problem.
I submitted a withdrawal request last night (not my first request) and it is still in a pending state and can be reversed. Very unlike them, so just checked the status with their online chat only to be told that they are waiting for documents to verify my account!
There has been no correspondence from them to ask for docs and it is only by chance that I asked their online chat if any problems as they normally process withdrawals pretty quickly. It was so long back that my debit card had been replaced by a later one, but thankfully after sifting through my trash file I found a picture of my old card.
Comment over! Like I said, not an all out whinge, just a puzzlement why they left the withdrawal pending (possibly indefinitely?) without contacting me to advise of a problem.