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Vera & John - Request for ID after 2 years of playing?

Discussion in 'Online Casinos' started by RichyJ75, Feb 1, 2017.

    Feb 1, 2017
  1. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom
    Not a whinge or gripe, just a puzzlement! I joined V&J years back and have just been asked for ID to verify my account?

    I submitted a withdrawal request last night (not my first request) and it is still in a pending state and can be reversed. Very unlike them, so just checked the status with their online chat only to be told that they are waiting for documents to verify my account!

    There has been no correspondence from them to ask for docs and it is only by chance that I asked their online chat if any problems as they normally process withdrawals pretty quickly. It was so long back that my debit card had been replaced by a later one, but thankfully after sifting through my trash file I found a picture of my old card.

    Comment over! Like I said, not an all out whinge, just a puzzlement why they left the withdrawal pending (possibly indefinitely?) without contacting me to advise of a problem.
     
  2. Feb 1, 2017
  3. Pulver

    Pulver Senior Member PABaccred webmeister

    Occupation:
    Technical
    Location:
    Tellus
    Not saying it is the case here, but I have heard something in the lines of casinos not having to do a proper KYC before a player withdraws over 2500 euros.

    I could be wrong on this, but thats what I have heard.
     
  4. Feb 1, 2017
  5. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom

    Yep, I have heard of places not verifying players until they withdraw more than £2k. Think I will have to check my account for this as I know I didn't manage a withdrawal in 2015 with them! I'm probably more disgruntled at lack of communication if they encountered an issue with my account. Nevermind, still a good outfit and am more than happy with them so far.
     
  6. Feb 1, 2017
  7. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    I had the same with Vera & John when I withdrew.
     
  8. Feb 2, 2017
  9. illu88

    illu88 Experienced Member webby MM webmeister

    Location:
    Aachen / Germany
    Me too last week but after 36Hours i recieved my Money not fast as normally but it could be waster then 36Hours ;)
     
  10. Feb 2, 2017
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    On a similar note, when I tried to DEPOSIT at Videoslots the other day I was asked for ID too :eek2:
    Only been playing there just over 2 years, with dozens of deposits & withdrawals under my belt... :confused:

    KK
     
  12. Feb 2, 2017
  13. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom
    Well, I submitted docs yesterday. Unfortunately late last night the withdrawal was still pending (£200 from £40 deposit) and I hit the dreaded poxy 'cancel withdrawal' button with a view to playing with £50.

    Tut tut, shocking behaviour given that I told myself never to do that.

    On the plus side, I now have a £300 withdrawal as pending!! :thumbsup:

    I will give them a couple more hours then contact them to see if there are any other problems with my account which have not arisen in the last couple of years play!!

    And KK, at least with VS they have easy document uploads and speedy turnaround on getting them approved!

    edit: while typing this, I have just received an e-mail from V&J confirming receipt of docs and they have now passed them to the relevant department - another days waiting perhaps?
     
  14. Feb 2, 2017
  15. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    I had to get re-verified with them last year too. I can't remember but I think the process itself was quick enough and I don't think I got an e-mail either. I contacted live chat to verify that docs were received and after confirmation they processed my withdrawal quick enough. I am very happy overall with VeraJohn. Good selection of games, fast cashouts and they have a decent loyalty program IMO.:)

    P.S. 9 times out of 10 I find contacting live support speeds up the process of KYC and pending withdrawals if it takes longer than usual.
     
  16. Feb 2, 2017
  17. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom
    Quick update. Withdrawal was still pending earlier, so back onto live chat. Firstly the agent says they are still waiting for copies of my cards, I reply saying I had a response to my e-mail confirming receipt of the documents so yes, they do have the images. She checks and confirms, then say they need copies of the rear of the cards. Fair enough, two attachments were removed as it exceeded the 10mb e-mail limit. I send in the copies and soon after, the same agent confirms receipt and can now see my withdrawal as being processed.

    The good side: nice and friendly customer service agent/s and dealt with me promptly.

    The bad side: lack of communication to advise of a problem or issues with my account, or at least contacting me to say they need some docs sent to them.

    Still happy with them and a good outfit. But the question is, would I still be saying that if I had lost after reversing my first withdrawal?!?!?! Actually, I wouldn't blame them as I am responsible for that action, not them!! ;)
     
  18. Feb 2, 2017
  19. illu88

    illu88 Experienced Member webby MM webmeister

    Location:
    Aachen / Germany
    Totally Agree +1
     
  20. Feb 3, 2017
  21. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Delighted to see that you had a good outcome. Congrats on the win:thumbsup:
     
  22. Feb 4, 2017
  23. worldlad

    worldlad Crybaby McCryface

    Location:
    Who gives a shit
    I was going to register with them and make a deposit but asked questions via the live support and was informed that they don't flush payments unless you deposit high amounts 15k or more a week, they take several days to verify ID, several days to process withdrawals and still the option to reverse. It made me tired just reading all the delays they kept listing one after another.

    I'm getting a little sick of sites like this now to be honest, it's about time some sites had guarantees for verification to be checked within 60 minutes let say and the options to get this reversal option removed. Casino sites seems to be making it as difficult for new customers as possible, it's nothing for hassle, stress and negativity these companies need to figure out new ways to make things easier - If UK banks and energy companies can do it so can these companies.

    You seem to have staff sat there waiting to respond to live chat requests, get them bloody working checking documents etc, not just sat around waiting for requests and watching users lose/win on games.
     

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