Mr.Bet is rogue of the roguest of all

[lockinlove]

I know some of my friends and people I know here play on this casino so this goes out to a warning to all out there.

First, in my defence Ive played here for many many years and been paid. Slow, stalling a bit..but paid. And I know others can say the same @helafast for example I know you play here from posting on the forum.

Im warning you that this casinio can no longer be trusted.

I had $2700 pending withdraw where there was significant stalling. I went to log into today and my account disabled. I asked live chat why and they said

"You havent provided the correct documents so we can invoke term 3.3 and close an account and confiscate the money".

I asked them what they are talking about. I supplied ID, selfie with id, bank statement, proof of address" (I really didnt even need to verify. I just verified with them a few months ago when my license expired) I didnt change payment methods or anything. So stalling red flags started popping up.

They basically said sorry not sufficient enough and because you cant supply what we want, we have the right to terminate your winnings and account and have decided to so.

They then linked me to a term that says if a player cannot provide proper documents we have the right to blah blah blah. Which I assume would be meant if you cannot provide your photo ID and stuff.

So I have no idea what they are doing...well I do know...but looks like they decided it was time to go fully rogue.

And yes, I know there are some members that have been paid. So was I. I was paid $10 000 last year by them. Something has changed for the worse and looks like they are robbing people outright.

This isnt a case of duplicate accounts, or partner playing on their casino too or anything like that. There is one account in my household and only used by me. They just basically said we are taking your money and making up a reason.

I see the dozens of complaints on trustpilot too. So looks like this is now full out rogue.

I feel like this term was recently added although I could be wrong. I dont remember reading such a term nor would I play on a casino who would have this.

rules, 3.3.3 If you do not or cannot provide us with such information or such information is not satisfactory, we may lock or restrict your Member Account until you have provided us with such information, and if we do not receive the required information, or we are otherwise unable to verify your identity, we may terminate these Terms, close your Member Account.
Regrettably, since the suitable documents hadn't been sent during the verification process, your account was closed and the withdrawal will not be procesed.

 

[Webzcas]

Feel for you, that truly does suck. Would it be worth filing a PAB here?

 

[lockinlove]

Feel for you, that truly does suck. Would it be worth filing a PAB here?

Hey there,

I know there are some warnings on here from Max so not sure he can help. I sent Curaceo egaming a complaint. Not sure they help. I also filed a complaint through another forum.

Ive bombarded Max with a few PAB lately so trying to give him a break and went elsewhere.

If all that fails then I will try Max. If anything it may lead to an official warning being put on here which is well deserved.

As of right now they assured me that I will not be paid as I have breached their 3.3 clause and they cannot undo it. Which is super scary that a casino can just make up some weird fake term and then try to enforce it.

 

[Guntis]

They've had bad terms all the time, but it's strange they're applying them in your case.

You can check the

You do not have permission to view link Log in or register now.

for any year between 2018-2024.

Here is when the casino can confiscate winnings:

1. Bonus Abuse (Section 7.13-7.15)
• Using multiple accounts to claim bonuses
• Delaying game rounds to avoid wagering requirements
• Working in syndicates to abuse promotions
• Exploiting software bugs or system failures
• Stacking bonuses (making multiple deposits to claim multiple bonuses before meeting original bonus requirements)

2. Account/Identity Issues (Section 3.1-3.3)
• Having multiple accounts (all accounts except the first will be closed and winnings voided)
• Failing to provide identity verification documents within 14 days when requested
• Providing false or misleading information during registration

3. Fraudulent Activities (Section 9)
• Money laundering attempts
• Using stolen or falsified credit cards
• Operating accounts systematically as a group
• Having accounts funded or operated by third parties
• Submitting forged or stolen documents

4. Technical Issues (Section 10.3)
• Any winnings from malfunctioning games are void
• Subsequent game rounds played with funds from malfunctioning games are also void

5. Geographical Restrictions (Section 2.1.4)
• If a player is from one of the restricted countries listed in the terms

6. Wagering Violations (Section 7.12)
• When using bonus money, betting more than €5 (or currency equivalent) before meeting wagering requirements

7. SLA/Time Violations (Section 3.3.3)
• Not providing requested verification documents within 14 days for withdrawals exceeding 2000 EUR

----

Section 3.3.3 of the terms does not state that they can simply take your money or refuse payment permanently. It only uses the terms "delay or withhold," neither of which means they can keep your funds.

Not sure if Curacao can help you, but good luck of course. Mr Bet's GCB license is pending - they're on a temporary paper as of now.

 

[lockinlove]

They've had bad terms all the time, but it's strange they're applying them in your case.

You can check the

You do not have permission to view link Log in or register now.

for any year between 2018-2024.


View attachment 202311

Here is when the casino can confiscate winnings:

1. Bonus Abuse (Section 7.13-7.15)
• Using multiple accounts to claim bonuses
• Delaying game rounds to avoid wagering requirements
• Working in syndicates to abuse promotions
• Exploiting software bugs or system failures
• Stacking bonuses (making multiple deposits to claim multiple bonuses before meeting original bonus requirements)

2. Account/Identity Issues (Section 3.1-3.3)
• Having multiple accounts (all accounts except the first will be closed and winnings voided)
• Failing to provide identity verification documents within 14 days when requested
• Providing false or misleading information during registration

3. Fraudulent Activities (Section 9)
• Money laundering attempts
• Using stolen or falsified credit cards
• Operating accounts systematically as a group
• Having accounts funded or operated by third parties
• Submitting forged or stolen documents

4. Technical Issues (Section 10.3)
• Any winnings from malfunctioning games are void
• Subsequent game rounds played with funds from malfunctioning games are also void

5. Geographical Restrictions (Section 2.1.4)
• If a player is from one of the restricted countries listed in the terms

6. Wagering Violations (Section 7.12)
• When using bonus money, betting more than €5 (or currency equivalent) before meeting wagering requirements

7. SLA/Time Violations (Section 3.3.3)
• Not providing requested verification documents within 14 days for withdrawals exceeding 2000 EUR

----

Section 3.3.3 of the terms does not state that they can simply take your money or refuse payment permanently. It only uses the terms "delay or withhold," neither of which means they can keep your funds.

Not sure if Curacao can help you, but good luck of course. Mr Bet's GCB license is pending - they're on a temporary paper as of now.

Thanks!

They just dont want to payout and found something to try and use eh

I supplied every piece of ID. Even if I sent a wrong document or something by mistake, trying to confiscate my deposit and winnings as a reason is just rogue as hell. Really wild they even think they can justify it.

I know they have a good rating on some other forums, hence why I posted over there. They will (or should) get blacklisted for this. I dont see any reputable forum allowing a casino on their website if they just outright rob players for no reason

 

[mulven]

I know there are some warnings on here from Max so not sure he can help. I sent Curaceo egaming a complaint. Not sure they help. I also filed a complaint through another forum.

Hi lockinlove

Sorry to hear about the predicament. am I right in understanding you won money, weren't in a KYC process (having recently completed one months ago) and out of the blue they confiscate based on you not providing documents within a reasonable time? Troubling if so.

I'm somewhat familiar with MB Affiliates / Faro Entertainment (MrBet/BruceBet/SpinCity). They'll pay out quick and easy until you hit the lifetime kyc threshold (2000 EUR) and then will come up with excuse after excuse after excuse. They'll ask for a document that can't exist or continually deny document pictures for not being legible when someone who is legally blind would be able to discern the letters.

Unfortunately they do this with seemingly everybody and only relent when a complaint is filed. They do engage with Casino Guru complaints and I'm sure they'll engage with a Casinomeister PAB as well but for some reason they REALLY REALLY protect themselves on askgamblers and resolve complaints expeditiously.

I found this out through discourse on the casino guru page for MrBet and it is staggering how much quicker they resolve complaints filed on AskGamblers. I've seen one complaint resolved in about 18 hours and most are done in a few days whereas the ones on guru usually take 1-2 weeks.

So I guess the important question is which forum/website did you file the complaint at? If its not AG, I'm not sure if you are allowed to make one as you've complained elsewhere but if you can I would highly recommend making a complaint there as it seems to be the best place to get something done when it pertains to MrBet.

Hopefully this will get resolved through the complaint you made on another forum, as they do seem to act once you complain.

I'm not sure CEG is worth any of your time since they are now pending with the brand spankin' new GCB AAAAND I would wager (heh gambling pun) that MrBet cares more about public facing complaints than private ones.

So as mentioned above, if you haven't already and are allowed to, askgamblers seems to be the way to go for resolving matters.

At the end of the day I'm quite confident you'll get a positive outcome, they only have three unresolved complaints across CG/AG, with them all seemingly being extreme edge cases, although the AG one is somewhat generic unless some dodgy behaviour on the players part happened and isn't disclosed.

1. AG - is a weird one involving a very large win and mrbet not replying due to legal confidentiality
2. CG1 - a weird case where someone with power of attorney over their son funded their account with their son's bank. There are several terms against this but the player did have proof of their situation. Pretty stupid on the part of the player honestly so I don't blame the casino for taking advantage.
3. CG2 - a husband and wife both used the website and whilst the money in question was related to cash only, it's unclear whether both accounts had received bonuses in the past. If they had then it would make sense why MrBet would stick to their decision of the confiscation.

 

[lockinlove]

Hi lockinlove

Sorry to hear about the predicament. am I right in understanding you won money, weren't in a KYC process (having recently completed one months ago) and out of the blue they confiscate based on you not providing documents within a reasonable time? Troubling if so.

I'm somewhat familiar with MB Affiliates / Faro Entertainment (MrBet/BruceBet/SpinCity). They'll pay out quick and easy until you hit the lifetime kyc threshold (2000 EUR) and then will come up with excuse after excuse after excuse. They'll ask for a document that can't exist or continually deny document pictures for not being legible when someone who is legally blind would be able to discern the letters.

Unfortunately they do this with seemingly everybody and only relent when a complaint is filed. They do engage with Casino Guru complaints and I'm sure they'll engage with a Casinomeister PAB as well but for some reason they REALLY REALLY protect themselves on askgamblers and resolve complaints expeditiously.

I found this out through discourse on the casino guru page for MrBet and it is staggering how much quicker they resolve complaints filed on AskGamblers. I've seen one complaint resolved in about 18 hours and most are done in a few days whereas the ones on guru usually take 1-2 weeks.

So I guess the important question is which forum/website did you file the complaint at? If its not AG, I'm not sure if you are allowed to make one as you've complained elsewhere but if you can I would highly recommend making a complaint there as it seems to be the best place to get something done when it pertains to MrBet.

Hopefully this will get resolved through the complaint you made on another forum, as they do seem to act once you complain.

I'm not sure CEG is worth any of your time since they are now pending with the brand spankin' new GCB AAAAND I would wager (heh gambling pun) that MrBet cares more about public facing complaints than private ones.

So as mentioned above, if you haven't already and are allowed to, askgamblers seems to be the way to go for resolving matters.

At the end of the day I'm quite confident you'll get a positive outcome, they only have three unresolved complaints across CG/AG, with them all seemingly being extreme edge cases, although the AG one is somewhat generic unless some dodgy behaviour on the players part happened and isn't disclosed.

1. AG - is a weird one involving a very large win and mrbet not replying due to legal confidentiality
2. CG1 - a weird case where someone with power of attorney over their son funded their account with their son's bank. There are several terms against this but the player did have proof of their situation. Pretty stupid on the part of the player honestly so I don't blame the casino for taking advantage.
3. CG2 - a husband and wife both used the website and whilst the money in question was related to cash only, it's unclear whether both accounts had received bonuses in the past. If they had then it would make sense why MrBet would stick to their decision of the confiscation.

View attachment 202316View attachment 202317

Oh wow. Some great information here.

So basically I was fully verified. Then I won $2700 and they wanted the same documents again. So I said ok whatever I sent them all in. They wanted a receipt from etransfer. So I sent it and the agent said thats perfect and exactly what we need. Please wait.

So I waited a week and nothing. I then opened up live chat and said hey whats going onthis has really been dragging on and they said "You didnt supply the documents fast enough, we are closing your account"

And then sent me this
Hello, Jennifer!

Thank you for contacting us. Lately you contacted us concerning account blocking.

Please note that your account has been blocked due to rule 3.3.3. This rule reads as follows: 3.3.3. The payment processor may require additional verification measures for cumulative withdrawals exceeding 2,000 ЕUR (or equivalent in your currency) and further reserves the right to carry out such verification procedures also for lower withdrawal amounts. Documents for verification, including the documents below, must be provided in legible quality and within 14 days of the request: ...

Therefore, your fees have been debited due to this rule. Since you did not fully verify your account within the specified times, your account has been blocked and the winnings have been debited.

If you have any more questions, we will be happy to answer them.

Best regards,

Support manager of the game club, Lilly


The above email is just wild. Really wild. Even if this were true, this is really really bad behavior. However it is not true. As I spoke to an agent 6-7 days prior and they accepted all my documents and told me to wait. I opened up live chat a couple times this week and asked for an update which they stated documents under review.

Then ya just closed my account and said $2700 will be confiscated because you did not meet the 14 day threshold.

I have a complaint on casinoguru. The problem with askgamblers is that I am Canadian/Ontario and they do not allow us to complain about any casinos at all aside from Igaming ontario casinos. Even though we are allowed in all the other casinos. I will try though. Im a bit unsure of casinoguru and how good they are with this stuff. Hoping for some good solid help as this is obviously totally rogue behavior and there is no way a forum can advertise this casino after they have done this to a player.

 

[mulven]

I have a complaint on casinoguru. The problem with askgamblers is that I am Canadian/Ontario and they do not allow us to complain about any casinos at all aside from Igaming ontario casinos. Even though we are allowed in all the other casinos. I will try though. Im a bit unsure of casinoguru and how good they are with this stuff. Hoping for some good solid help as this is obviously totally rogue behavior and there is no way a forum can advertise this casino after they have done this to a player.

Ooof, Ontario strikes again! There are some juicy deposit offers from exclusive sites there (also pls gib betano to the rest of canada!) but the walled garden nature of Ontario as a market is probably detrimental to the overall experience... although I'm guessing iGaming Ontario are pretty strict with casinos under their jurisdiction when it comes to dealing with player complaints? I'd hope so anyways.

I would recommend on only giving casinos 24h-48h before chasing them up, unless its a weekend as some general advice, just to cut down on wasted time. Doesn't matter in this case anyway as I suspect they might have pulled a similar move regardless.

*snip*

Options being:

• Casino Guru
• AskGamblers
• Governing Body (Curacao/Malta/UKGC/Kahnawake etc)
• ADR (eCOGRA, yikes etc)

Additionally there are other sites you can use and for some reason I've never actually got round to using casinomeister till now otherwise would have taken advantage of the PAB service.

*snip*

 

[lockinlove]

Ooof, Ontario strikes again! There are some juicy deposit offers from exclusive sites there (also pls gib betano to the rest of canada!) but the walled garden nature of Ontario as a market is probably detrimental to the overall experience... although I'm guessing iGaming Ontario are pretty strict with casinos under their jurisdiction when it comes to dealing with player complaints? I'd hope so anyways.

*snip*

Options being:

• Casino Guru
• AskGamblers
• Governing Body (Curacao/Malta/UKGC/Kahnawake etc)
• ADR (eCOGRA, yikes etc)

Additionally there are other sites you can use and for some reason I've never actually got round to using casinomeister till now otherwise would have taken advantage of the PAB service by now.

*snip*

Thanks again. Some really good info in your posts.

I have no problem waiting for a resolution, im not in dire need of the funds. If casino guru is allowed to review the chat logs, they are in some serious trouble. On october 15th the agent directly told me the documents were perfect. Not to upload anything else and wait to hear back.

I already got a response back from Curacao today and they told me because Mr.Bet doesnt hold their license quite yet, they cant do anything. So I told them they should take this casino into conseridation before granting the license. Although, I am sure they would rather take Mr.Bets 50k license fee then side with me

 

[mulven]

*snip*

On a tangentially Ontario related note I do have some recommendations for ontario iGaming specific operators in case you haven't used them yet.

*snip spammy images*

Ooops, I wrote a bit too much. Anyways hope this helps if you haven't used some of the above. It Was supposed to be a quick tangent but got a little carried away as you can see. Decided to convert to pictures to save everyone's scrolling finger and wanted to keep the focus on the mrbet complaint not my ontario recommendations!

 

[Djcent]

*snip*

On a tangentially Ontario related note I do have some recommendations for ontario iGaming specific operators in case you haven't used them yet.
*snip spammy images*
Ooops, I wrote a bit too much. Anyways hope this helps if you haven't used some of the above. It Was supposed to be a quick tangent but got a little carried away as you can see. Decided to convert to pictures to save everyone's scrolling finger and wanted to keep the focus on the mrbet complaint not my ontario recommendations!

It is important to remember that third-party platforms like Guru often work in the interests of those who pay them for promotion. It may be naive to expect them to consider complaints objectively - especially if they are related to affiliate programs and casino income. Such platforms often have their own commercial interests and may prefer to protect the reputation of large clients rather than users.

I have experienced problems on Guru more than once. All disputes were resolved in favor of the casino. A dog does not bite the hand that feeds him

 

[mulven]

It is important to remember that third-party platforms like Guru often work in the interests of those who pay them for promotion. It may be naive to expect them to consider complaints objectively - especially if they are related to affiliate programs and casino income. Such platforms often have their own commercial interests and may prefer to protect the reputation of large clients rather than users.

I have experienced problems on Guru more than once. All disputes were resolved in favor of the casino. A dog does not bite the hand that feeds him

I'll admit my experience with guru is anecdotal and you make a very valid point regarding objectivity, worth noting I haven't made complaints against any very large brands so that may skew my experience in a certain direction. It's worth mentioning I was attempting to take a reassuring tone, however the "they don't take any bullshit" was probably a step far.

So far I've only had complaints end unresolved due to inaction by the casino or resolve positively so far, save for a betplays complaint AG didn't even let me post they "didn't deal with that type of term violation" or something along those lines.

At the end of the day third party complaints are one of many resources at your disposal when dealing with misbehaving casinos. While not as trustworthy and objective as a PAB, they definitely have their place in a gamblers toolkit in my opinion. Most of the time they get the job done but sometimes they don't and you have to go to a proper ADR or the governing body themselves.

 

[Djcent]

I'll admit my experience with guru is anecdotal and you make a very valid point regarding objectivity, worth noting I haven't made complaints against any very large brands so that may skew my experience in a certain direction. It's worth mentioning I was attempting to take a reassuring tone, however the "they don't take any bullshit" was probably a step far.

So far I've only had complaints end unresolved due to inaction by the casino or resolve positively so far, save for a betplays complaint AG didn't even let me post they "didn't deal with that type of term violation" or something along those lines.

At the end of the day third party complaints are one of many resources at your disposal when dealing with misbehaving casinos. While not as trustworthy and objective as a PAB, they definitely have their place in a gamblers toolkit in my opinion. Most of the time they get the job done but sometimes they don't and you have to go to a proper ADR or the governing body themselves.

I have a lot of experience working with casino gurus, and I can say with responsibility that they completely take the casino's side. I wrote reviews of casinos and they all passed moderation, and the casino guru always justified the illegal actions of the casino. Once they even slandered me, for the sake of the casino that refused to register me. Then the casino said that it did not give me the right to register, because I allegedly made refunds of deposits in one casino, however, there was no evidence, but the gurus supported this casino, and their employee Radka Jaderná even said that she personally saw the documents provided by the casino. I could not imagine a greater lie. Then I asked them for evidence, since this affected my honor and dignity, but instead I got a ban for a whole year. The last thing they did was recognize my complaint to Bet Plays Casino as unfounded. I have plenty of evidence of their lies and deception. When they can't solve a problem for a casino they ban the player and close the complaint under the pretext of,, The player has stopped responding to messages. Just go and check on their website and you will see it yourself.
I am deeply outraged by the actions of **Guru Casino** and their approach to solving customer problems. Instead of protecting the interests of players, they prefer to turn a blind eye to obvious facts of fraud, supporting dishonest casinos like **Bet Plays Casino**, which openly deceive their customers.

The situation I encountered clearly demonstrates that for **Guru Casino**, fairness and honesty mean nothing. Their main goal is to protect those who bring them profit, even if this happens at the expense of ordinary players. When I asked for help in resolving the issue, I expected an objective approach and professional support. Instead, I encountered indifference and an unwillingness to change anything.

It is a shame that a platform that positions itself as a protector of players turns out to be unreliable and unable to fulfill its promises. I sincerely feel sorry for those who rely on **Guru Casino** in the hope of a fair consideration of their problems. In fact, these people cannot be trusted.

This is despite the fact that I worked for them, viewing sites from Kazakhstan and sending them reports.

 

[dunover]

Ooof, Ontario strikes again! There are some juicy deposit offers from exclusive sites there (also pls gib betano to the rest of canada!) but the walled garden nature of Ontario as a market is probably detrimental to the overall experience... although I'm guessing iGaming Ontario are pretty strict with casinos under their jurisdiction when it comes to dealing with player complaints? I'd hope so anyways.

I would recommend on only giving casinos 24h-48h before chasing them up, unless its a weekend as some general advice, just to cut down on wasted time. Doesn't matter in this case anyway as I suspect they might have pulled a similar move regardless.

I have used Casino Guru extensively as a site (I really like how the information is laid out and it is my primary source, after licencee registers, for researching/finding casinos and my main source for getting quick information about a casino. They are great when it comes to complaints and I actually prefer to use their complaints process than askgamblers. Unless there is evidence that other options foster better results, like in this situation, I prefer to use them.

Options being:

• Casino Guru
• AskGamblers
• Governing Body (Curacao/Malta/UKGC/Kahnawake etc)
• ADR (eCOGRA, yikes etc)

Additionally there are other sites you can use and for some reason I've never actually got round to using casinomeister till now otherwise would have taken advantage of the PAB service.

Think of it this way, the facts are on your side, they don't leave complaints unresolved unless the case is super weird, so you will get your money although it might take a week or two since they give casino guru less priority for some reason. Casino Guru will not reject your complaint and if it did end up unresolved it would stick out like a sore thumb compared to the other two complaints on there so I'd bet my house on you getting your money!

Your posts, while appearing helpful have taken on quite a shilly aspect.

You are continually namedropping rival sites multiple times, in every post.

Please desist and keep to the topic which as I read it, is a post about MrBet.

Keep this sort of stuff for RustViolet or wherever else laps it all up.

Please also familiarize yourself with forum rules 1.8 and 1.11.

Thanks!

 

[dunover]

I have a lot of experience working with casino gurus, and I can say with responsibility that they completely take the casino's side. I wrote reviews of casinos and they all passed moderation, and the casino guru always justified the illegal actions of the casino. Once they even slandered me, for the sake of the casino that refused to register me. Then the casino said that it did not give me the right to register, because I allegedly made refunds of deposits in one casino, however, there was no evidence, but the gurus supported this casino, and their employee Radka Jaderná even said that she personally saw the documents provided by the casino. I could not imagine a greater lie. Then I asked them for evidence, since this affected my honor and dignity, but instead I got a ban for a whole year. The last thing they did was recognize my complaint to Bet Plays Casino as unfounded. I have plenty of evidence of their lies and deception. When they can't solve a problem for a casino they ban the player and close the complaint under the pretext of,, The player has stopped responding to messages. Just go and check on their website and you will see it yourself.
I am deeply outraged by the actions of **Guru Casino** and their approach to solving customer problems. Instead of protecting the interests of players, they prefer to turn a blind eye to obvious facts of fraud, supporting dishonest casinos like **Bet Plays Casino**, which openly deceive their customers.

The situation I encountered clearly demonstrates that for **Guru Casino**, fairness and honesty mean nothing. Their main goal is to protect those who bring them profit, even if this happens at the expense of ordinary players. When I asked for help in resolving the issue, I expected an objective approach and professional support. Instead, I encountered indifference and an unwillingness to change anything.

It is a shame that a platform that positions itself as a protector of players turns out to be unreliable and unable to fulfill its promises. I sincerely feel sorry for those who rely on **Guru Casino** in the hope of a fair consideration of their problems. In fact, these people cannot be trusted.

This is despite the fact that I worked for them, viewing sites from Kazakhstan and sending them reports.

The topic is about MrBet, not sites you keep namedropping.

If you want to discuss this Guru place, do it there. Not here. Please read the forum rules. Do not shill or hijack threads. Thanks.

 

[lockinlove]

It is important to remember that third-party platforms like Guru often work in the interests of those who pay them for promotion. It may be naive to expect them to consider complaints objectively - especially if they are related to affiliate programs and casino income. Such platforms often have their own commercial interests and may prefer to protect the reputation of large clients rather than users.

I have experienced problems on Guru more than once. All disputes were resolved in favor of the casino. A dog does not bite the hand that feeds him

While this is true, if Guru sides with the casino here, it makes them look bad. Knowing that a casino can steal a players money for not supplying documents fast enough is totally rogue and wild behavior to the fullest and should never ever be promoted.

 

[geordiecolin]

You are in good hands with the complaints team at guru, they'll get it sussed out in no time and invite mrbet to the arena. They don't take any bullshit.

On a tangentially Ontario related note I do have some recommendations for ontario iGaming specific operators in case you haven't used them yet.
*snip spammy images*

Ooops, I wrote a bit too much. Anyways hope this helps if you haven't used some of the above. It Was supposed to be a quick tangent but got a little carried away as you can see. Decided to convert to pictures to save everyone's scrolling finger and wanted to keep the focus on the mrbet complaint not my ontario recommendations!

Thom Yorke, If I where you I would concentrate my efforts into writing a few more hits on your ok computer rather than promoting other sites

 

[dunover]

Thom Yorke, If I where you I would concentrate my efforts into writing a few more hits on your ok computer rather than promoting other sites

Yeah, thanks, I overlooked the shilly/spammy images.

 

[mulven]

While this is true, if Guru sides with the casino here, it makes them look bad. Knowing that a casino can steal a players money for not supplying documents fast enough is totally rogue and wild behavior to the fullest and should never ever be promoted.

I'll be quick since is off-topic, but I think its worth disregarding the other casino mentioned, as they ares a whole other can of worms. 3rd party complaints and complaints to their governing body are a waste of time with those guys.

MrBet have demonstrated that they engage with and tend to resolve third party complaints.

Your posts, while appearing helpful have taken on quite a shilly aspect.

You are continually namedropping rival sites multiple times, in every post.

Please desist and keep to the topic which as I read it, is a post about MrBet.

Keep this sort of stuff for RustViolet or wherever else laps it all up.

Please also familiarize yourself with forum rules 1.8 and 1.11.

Thanks!

Regarding rival shilling, I realise now that, starting with my second post, the nature of the content had shifted from informative/helpful to more than 50% praising and essentially advertising a rival. I was attempting to reassure OP that even though their complaint was through a certain platform, they should get the outcome they are after, by sharing my experience and opinion of that platform. But ended up laying it on waaaaay to thick in hindsight. I should have just re-iterated the objective info from my first post and that the platform that OP used also tends to have good resolutions with MrBet complaints

Re-reading what I posted really does sound like one of those astroturfed casino reviews, jaysus! I was genuinely just trying to reassure them since they were unable to make the optimal chess move in this situation (which is for some reason a complaint to a specific platform). I will be more mindful of how I discuss, if at all, rival sites, going forward.

Additionally, I can only apologise for posting the big list of opinions on ontario iGaming operators, not the place for it in this thread and I don't think there's a place for it anywhere in the forum really. I went on a tangent about ontario and then went full autism mode whilst thinking I was being nice by writing out my thoughts on every bloody site! And not once did it cross my mind that it would be a bunch of off-topic shilling.

Whilst I didn't intend to shill rivals when initially mentioning them in relation to MrBet, that is ultimately what happened after I got a bit carried away. I can only apologise for my conduct and I won't let it happen again. And apologies for clogging up the thread with my apology.

 

[SCATT3R]

Regardless, your posts were knowledgeable and informative, and a good read, so thumb's up @MULVEN

 

[dealer wins]

Maybe ive dodged a bullet with MrQ.

Last month they wanted a SOW, with me using open banking to grant them access to my main bank account.

I told them they were insane if they think I would let some dodgy 3rd party called "clearstake (probably WEF approved) log into my bank account, and told them to shove their account up their arris (Literally)

 

[dealer wins]

To add to my last post, look at this from their own website. Talk about sinister!! Run a mile!!

You do not have permission to view link Log in or register now.

 

[X-Raided]

I had $2700 pending withdraw where there was significant stalling. I went to log into today and my account disabled.

"we can invoke term 3.3 and close an account and confiscate the money".

I was paid $10 000 last year by them. Something has changed for the worse

Time for PAB#4?

 

[mulven]

As you are still struggling with your complaint I thought I might try to help figure out what they are stalling on.

The whole "give us a document that doesnt exist thing" usually stops as soon as the complaints get published (atleast on AG), they usually change the subject, ask for something new or pretend you never sent them something you did and then once you do, they sort everything out and resolve the complaint.

It appears they are finally moving on from the impossible document and are now asking for an for the email receipt with reference which (you have already provided in the past). It seems like maybe they are asking for a specific payment and perhaps the receipt you showed before was for a different one. They have a history of focusing on one payment and ignoring anything else which is frustrating as hell since if its from the same method/payment provider its just as good. They also seem to be wasting your time with the time zone issue which is common with them, stalling on looking for a transaction from a UTC+0 date when its still the day before in the players timezone. I'm not sure if they are continuing to use this confusion to make things drag on or if you've quashed that.

Regarding the 8-12 character reference:

• gigadat payments use eXXXXXXX messages and have references as described (CA/C1 etc)
• loonio payments use 01XXXXXXXX messages and have referenced as described (CA/C1 etc)
• payment requests use less standard messages and have references CA1M (12 digits, with 8 random after CA1M)

MrBet currently uses gigadat (e-transfer & e-transfer request money) and loonio (e-transfer request money). They may have had manual loonio (like they do at bruce.bet) or other interac providers in august but I can only work off what I see.

If your payment was to loonio it will have a receipt saying it was transferred to either 2337736 alberta inc or loonio.ca. Regular e-transfer receipts will show both the message and the reference.

I can't see what has happened in the last few days as those replies are hidden but it seems they are rejecting the receipt with reference you are providing and also possibly suggesting you used another interac provider, so perhaps the receipt says alberta and they are feigning ignorance? And perhaps the one receipt that did show a C1 was one of the other payments you made that day.

You contacted gigadat csr but I couldn't spot you mentioning the result of that in any further replies, they would have been able to confirm which payment was the mrbet one and you could zero in that reference and also confirm if there was a timezone issue or not. Scotia does not seem to show the message (which would link to the correct reference)

If the payment being targeted is a loonio request money then the payment request, payment receipt and mrbet receipt will not show the required reference, only the message. Might be the same story for other requests, including gigadat.

If it is a request money, figure out which one is definitely the mr.bet one, get csr to confirm and provide the reference and provide that explaining that the request money receipts do not show the reference, only the message, unlike regular e-transfer receipts.

 

[lockinlove]

The problem with this casino is they have continued to not specify what documents are needed.

Some days I do multiple deposits on various sites using the same payment method. This entire time they needed a loonio document but they played an insane amount of games, stalling closing of account instead of just telling me which document they needed.

Casino guru finally stepped in and helped so I knew what was needed. There is absolutely zero chance I would have been paid without them

At one point I was sending in dozens of documents asking which one is correct, I do not know what they want. They wouldnt tell me, they would reject it, wait 2 weeks and contact me saying declined please show proof of deposit.

Any other casino tells me exactly if they need a gigadat or loonio document, the timing, date and reference number. Mr.BET refused all of this.

it even took weeks? Months? For it to be clarified via casino guru because MR. BET was being so unhelpful to the point I had to call my bank and then also speak to both gigadat and loonio to try and find the transaction to the casino.

For how this casino acted Id love to see them blacklisted. I can promise you players who do not know about the complaints services have been ripped off by this casino. They closed my account and stole my money and told me "there is no reversing this action. Once the money has been removed, it cannot be returned. Once the account is closed, it cannot be reopened as it is erased".

Funny. Casino guru got them to open it back up, the money returned to my account and I requested a cashout this morning after the casino accepted my documents.

Pure hell.

 

[mulven]

Funny. Casino guru got them to open it back up, the money returned to my account and I requested a cashout this morning after the casino accepted my documents.

Ah so the hidden recent stuff is actually a positive direction, there were two posts from you in a row so it looked unresolved. Would have saved me making the post haha!

I guess they finally got the specific document they were making their stand on or gave up under pressure from CG. Took longer than expected though as they usually seem to resolve complaints within a few days/week.

I wouldn't call them rogue but they do stretch things to the absolute limit. They make things impossible and lie but if you make a 3rd party complaint, then and only then will they start acting more reasonably, although in your case it looks like that also had a bit of delay.

They are increasing their earnings by:

1. making it nigh-on impossible to get verified
2. those who complain externally will get paid out.
3. those who give up or who are unaware of external complaints will never get past the crap live chat/verification says and never get their money, padding mrbets bottom line.

Because there is a path to getting the money out and they do resolve and engage with complaints I disagree with the rogue label. They are just abusing those who don't complain and keeping their money to maximise profits. Its despicable but not rogue imo.

I wouldn't recommend them to anyone but as someone who is experienced in complaints and casinos, I would still play there if I was still in canada and If I never had an account I would still sign up and play, knowing that an external complaint is just part of the withdrawal process and to make one immediately at the first sign of friction.

 

[lockinlove]

Ah so the hidden recent stuff is actually a positive direction, there were two posts from you in a row so it looked unresolved. Would have saved me making the post haha!

I guess they finally got the specific document they were making their stand on or gave up under pressure from CG. Took longer than expected though as they usually seem to resolve complaints within a few days/week.

I wouldn't call them rogue but they do stretch things to the absolute limit. They make things impossible and lie but if you make a 3rd party complaint, then and only then will they start acting more reasonably, although in your case it looks like that also had a bit of delay.

They are increasing their earnings by:

1. making it nigh-on impossible to get verified
2. those who complain externally will get paid out.
3. those who give up or who are unaware of external complaints will never get past the crap live chat/verification says and never get their money, padding mrbets bottom line.

Because there is a path to getting the money out and they do resolve and engage with complaints I disagree with the rogue label. They are just abusing those who don't complain and keeping their money to maximise profits. Its despicable but not rogue imo.

I wouldn't recommend them to anyone but as someone who is experienced in complaints and casinos, I would still play there if I was still in canada and If I never had an account I would still sign up and play, knowing that an external complaint is just part of the withdrawal process and to make one immediately at the first sign of friction.

Very wreckless comments to make. Encouraging players to play in a casino that will only pay if you wait 4 months and file numerous complaints via 3rd party to be paid is not responsible behavior. There are thousands of casinos to choose from there is literally no reason to ever play in Mr.bet. None.

Looking at trust pilot it is littered with dozens of complaints of non payment and scamming.

Mr.Bet seems to only pay the players they know will file a complaint against them. Funding a casino like this is not wise. Casinos like this rob players. Depositing is funding them and allowing them to exist. This casino should be shut down.

 

[mulven]

Encouraging players to play

I said, verbatim, "I wouldn't recommend them to anyone". The rest of the sentence is saying why I would personally still play there myself, knowing the risks. They are a casino with very bad conduct but but to be considered rogue has certain criteria that hasn't been met in my opinion, i would definitely designate them as "bad" though.

When I did play mrbet in canada, I did have to make a complaint and it took 2 days to resolve the complaint. I did spend a week prior to the complaint tearing my hair out, though.

 

[lockinlove]

I said, verbatim, "I wouldn't recommend them to anyone". The rest of the sentence is saying why I would personally still play there myself, knowing the risks. They are a casino with very bad conduct but but to be considered rogue has certain criteria that hasn't been met in my opinion, i would definitely designate them as "bad" though.

When I did play mrbet in canada, I did have to make a complaint and it took 2 days to resolve the complaint. I did spend a week prior to the complaint tearing my hair out, though.

Well no, it's contradiciton. You said you wouldnt recommend them but went onto to say if people are from Canada they should still play there.

It has been met. I see dozens of complaints of non pay and then what I experienced myself. And then having to fight with the casino and file complaints and wait months to possibly get paid. That is rogue behavior.

 

[mulven]

Well no, it's contradiciton. You said you wouldnt recommend them but went onto to say if people are from Canada they should still play there.

It has been met. I see dozens of complaints of non pay and then what I experienced myself. And then having to fight with the casino and file complaints and wait months to possibly get paid. That is rogue behavior.

No I went on to say that "as someone who is experienced in complaints and casinos" "I would still play there if I was still in canada". Still is the important word here, if you ignore the first quote, If I had said "I would still play there if I was from canada" then it has a different meaning, although due to the qualifier of "someone who is experienced in complaints and casinos" it would still only be a recommendation to players in canada who are experienced in making complaints to casinos, which it wasn't. If you haven't noticed my location says "(Also lived in montreal for a year)" as to give context to why I so much knowledge about canada. You interpreted the sentence incorrectly. That sentence was all about me, and I feel like most people with proper reading comprehension would know that.

Lets not argue about what is rogue and what isn't and agree that they are a casino with awful conduct. I looked at your complaint on CG this morning, saw that it was still unresolved and made a post to try and help you get the money as I know that if you dance the right dance they will pay, I didn't post here to have an argument, I only want to help.

 

[lockinlove]

No I went on to say that "as someone who is experienced in complaints and casinos" "I would still play there if I was still in canada". Still is the important word here, if you ignore the first quote, If I had said "I would still play there if I was from canada" then it has a different meaning, although due to the qualifier of "someone who is experienced in complaints and casinos" it would still only be a recommendation to players in canada who are experienced in making complaints to casinos, which it wasn't. If you haven't noticed my location says "(Also lived in montreal for a year)" as to give context to why I so much knowledge about canada. You interpreted the sentence incorrectly. That sentence was all about me, and I feel like most people with proper reading comprehension would know that.

Lets not argue about what is rogue and what isn't and agree that they are a casino with awful conduct. I looked at your complaint on CG this morning, saw that it was still unresolved and made a post to try and help you get the money as I know that if you dance the right dance they will pay, I didn't post here to have an argument, I only want to help.

If you never had an account you would still sign up and play? Why? Knowing the casino has dozens of non pay complaints against it and other warnings including on this forum by me and many others and the admins here. When there are lots of other casinos to choose from, why would you sign up and play here? Im genuinely confused. There is really no reason to play here at all if you have to file complaint and fight for your money.

Your comment comes across as suggesting it "If I didnt have an account and was from Canada I would play here" This is you suggesting the casino whether its for you or others.

There is no argument of rogue or not rogue. When you do not pay players, that is rogue.

 

[Guntis]

 

[mulven]

If you never had an account you would still sign up and play? Why? Knowing the casino has dozens of non pay complaints against it and other warnings including on this forum by me and many others and the admins here. When there are lots of other casinos to choose from, why would you sign up and play here? Im genuinely confused. There is really no reason to play here at all if you have to file complaint and fight for your money.

I personally don't mind having to make a complaint to get my money, if i know in advance there is a very very high chance that I will. There are lots of casinos to choose from but I might have accounts at many of them already and be sniffing around for new sign up bonuses to play. I didn't tend to stick around at a casino if I wasn't getting bonuses anymore.

Your comment comes across as suggesting it "If I didnt have an account and was from Canada I would play here" This is you suggesting the casino whether its for you or others.

Let me help you out here, bold is my recommendation, underlined is what makes it obvious I'm talking about my personal decisions, italics is talking about my personal decisions. I lived in canada for a while.

I wouldn't recommend them to anyone but as someone who is experienced in complaints and casinos, I would still play there if I was still in canada and If I never had an account I would still sign up and play, knowing that an external complaint is just part of the withdrawal process and to make one immediately at the first sign of friction.

Just to make it clear since the way I wrote that sentence apparently hasn't been understood properly. I don't think anyone should sign up to mr bet when there are hundreds of casinos with better player experiences out there. I personally would choose to take the risk and that is 100% my decision.

There is no argument of rogue or not rogue. When you do not pay players, that is rogue

it's rogue-ish behaviour but I personally would only call casino rogue in this situation if they both didn't react to complaints AND stalled/no payments. Definitely see you next tuesday behaviour.

We obviously have different subjective opinions of what qualifies as fully rogue so lets agree to disagree and not argue about it. I don't come to casinomeister to argue which is why I stopped coming to the politics threads mostly after trying it out on election night

 

[lockinlove]

I personally don't mind having to make a complaint to get my money, if i know in advance there is a very very high chance that I will. There are lots of casinos to choose from but I might have accounts at many of them already and be sniffing around for new sign up bonuses to play. I didn't tend to stick around at a casino if I wasn't getting bonuses anymore.

Let me help you out here, bold is my recommendation, underlined is what makes it obvious I'm talking about my personal decisions, italics is talking about my personal decisions. I lived in canada for a while.

Just to make it clear since the way I wrote that sentence apparently hasn't been understood properly. I don't think anyone should sign up to mr bet when there are hundreds of casinos with better player experiences out there. I personally would choose to take the risk and that is 100% my decision.


it's rogue-ish behaviour but I personally would only call casino rogue in this situation if they both didn't react to complaints AND stalled/no payments. Definitely see you next tuesday behaviour.

We obviously have different subjective opinions of what qualifies as fully rogue so lets agree to disagree and not argue about it. I don't come to casinomeister to argue which is why I stopped coming to the politics threads mostly after trying it out on election night

No No this is where we differ because I do! Im evil. Truly evil!

 

[mulven]

No No this is where we differ because I do! Im evil. Truly evil!

Well I'm glad you got verified in the end and will likely get paid, dr.evil! I saw there is a PAB for MrBet 3 days ago so lets hope that person gains the same outcome with the help of max and Gourd!

 

[geordiecolin]

I have been reliably informed that the CEO of MrBet has been booked in for an op at your hospital on his big toe next Monday. How will you tend to his complaint?

 

[lockinlove]

I have been reliably informed that the CEO of MrBet has been booked in for an op on his big toe next Monday. How will you tend to his complaint?

I will answer this question after paid lol

 

[geordiecolin]

I personally don't mind having to make a complaint to get my money, if i know in advance there is a very very high chance that I will. There are lots of casinos to choose from but I might have accounts at many of them already and be sniffing around for new sign up bonuses to play. I didn't tend to stick around at a casino if I wasn't getting bonuses anymore.

Let me help you out here, bold is my recommendation, underlined is what makes it obvious I'm talking about my personal decisions, italics is talking about my personal decisions. I lived in canada for a while.

Just to make it clear since the way I wrote that sentence apparently hasn't been understood properly. I don't think anyone should sign up to mr bet when there are hundreds of casinos with better player experiences out there. I personally would choose to take the risk and that is 100% my decision.


it's rogue-ish behaviour but I personally would only call casino rogue in this situation if they both didn't react to complaints AND stalled/no payments. Definitely see you next tuesday behaviour.

We obviously have different subjective opinions of what qualifies as fully rogue so lets agree to disagree and not argue about it. I don't come to casinomeister to argue which is why I stopped coming to the politics threads mostly after trying it out on election night

I am of a mind to take heed of advice given in here when it comes to choosing a casino to part with my money rather than opting for the double jeopardy of gaining a withdrawal and getting it.

Tripple jeopardy factor in a bonus at x30- x60. The idea for me in choosing a new casino to deposit at is to limit the risk involved rather than exept that I may have to fight for any withdrawal.
Like many people these days I usually avoid bonuses because the odds on winning are not in my favour and I prefer to withdraw at any time I wish.

 

[Reelsoffun]

Maybe ive dodged a bullet with MrQ.

Last month they wanted a SOW, with me using open banking to grant them access to my main bank account.

I told them they were insane if they think I would let some dodgy 3rd party called "clearstake (probably WEF approved) log into my bank account, and told them to shove their account up their arris (Literally)

Anyone who would agree to open banking is asking for trouble and IMO is a complete idiot, I will never sign up to that even with my own bank let alone letting casinos have it.

The very fact that every company and bank account is constantly pushing it down our throats to go open banking should be a big enough red flag for us all to avoid like the plague.

 

[mulven]

Like many people these days I usually avoid bonuses because the odds on winning are not in my favour and I prefer to withdraw at any time I wish.

I love bonuses as they improve my odds of winning long term (as long as they are played on high RTP, max allowed stake and high volatility). Parachute bonuses tend to be the best of both worlds as you get to play and withdraw with your cash if you want and then have a fallback of a bonus. Some sites impose the rules on the cash part but some sites don't.

With that said I can understand why people don't take them as being locked into wagering can suck, especially when you lose your win in the process.

 

[lockinlove]

I have been reliably informed that the CEO of MrBet has been booked in for an op at your hospital on his big toe next Monday. How will you tend to his complaint?

4 months later and thanks to the help of casino guru I was paid this morning. First time I ever used a complaint service outside of here and Im glad it worked out. The only reason why i did is I have filed so many (legit) PABS lately i didnt want to piss Max off.

So to answer your question. This casino is one of the most scummy casinos I have ever dealt with in the 10+ years of online gaming. I can only imagine how many people this casino group has robbed. They do worry about their public image though. The players who know about the complaints procedure seem to get paid. The players that dont? Robbed.

If they came to me complaining of a big toe? My findings would be their whole leg is infected and off with their leg..actually 2nd leg too just to be safe!

 

[geordiecolin]

4 months later and thanks to the help of casino guru I was paid this morning. First time I ever used a complaint service outside of here and Im glad it worked out. The only reason why i did is I have filed so many (legit) PABS lately i didnt want to piss Max off.

So to answer your question. This casino is one of the most scummy casinos I have ever dealt with in the 10+ years of online gaming. I can only imagine how many people this casino group has robbed. They do worry about their public image though. The players who know about the complaints procedure seem to get paid. The players that dont? Robbed.

If they came to me complaining of a big toe? My findings would be their whole leg is infected and off with their leg..actually 2nd leg too just to be safe!

And maybe their 3rd?

 

[Caravaggio]

I know some of my friends and people I know here play on this casino so this goes out to a warning to all out there.

First, in my defence Ive played here for many many years and been paid. Slow, stalling a bit..but paid. And I know others can say the same @helafast for example I know you play here from posting on the forum.

Im warning you that this casinio can no longer be trusted.

I had $2700 pending withdraw where there was significant stalling. I went to log into today and my account disabled. I asked live chat why and they said

"You havent provided the correct documents so we can invoke term 3.3 and close an account and confiscate the money".

I asked them what they are talking about. I supplied ID, selfie with id, bank statement, proof of address" (I really didnt even need to verify. I just verified with them a few months ago when my license expired) I didnt change payment methods or anything. So stalling red flags started popping up.

They basically said sorry not sufficient enough and because you cant supply what we want, we have the right to terminate your winnings and account and have decided to so.

They then linked me to a term that says if a player cannot provide proper documents we have the right to blah blah blah. Which I assume would be meant if you cannot provide your photo ID and stuff.

So I have no idea what they are doing...well I do know...but looks like they decided it was time to go fully rogue.

And yes, I know there are some members that have been paid. So was I. I was paid $10 000 last year by them. Something has changed for the worse and looks like they are robbing people outright.

This isnt a case of duplicate accounts, or partner playing on their casino too or anything like that. There is one account in my household and only used by me. They just basically said we are taking your money and making up a reason.

I see the dozens of complaints on trustpilot too. So looks like this is now full out rogue.

I feel like this term was recently added although I could be wrong. I dont remember reading such a term nor would I play on a casino who would have this.

rules, 3.3.3 If you do not or cannot provide us with such information or such information is not satisfactory, we may lock or restrict your Member Account until you have provided us with such information, and if we do not receive the required information, or we are otherwise unable to verify your identity, we may terminate these Terms, close your Member Account.
Regrettably, since the suitable documents hadn't been sent during the verification process, your account was closed and the withdrawal will not be procesed.

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