Mr.Bet is rogue of the roguest of all

[lockinlove]

I know some of my friends and people I know here play on this casino so this goes out to a warning to all out there.

First, in my defence Ive played here for many many years and been paid. Slow, stalling a bit..but paid. And I know others can say the same @helafast for example I know you play here from posting on the forum.

Im warning you that this casinio can no longer be trusted.

I had $2700 pending withdraw where there was significant stalling. I went to log into today and my account disabled. I asked live chat why and they said

"You havent provided the correct documents so we can invoke term 3.3 and close an account and confiscate the money".

I asked them what they are talking about. I supplied ID, selfie with id, bank statement, proof of address" (I really didnt even need to verify. I just verified with them a few months ago when my license expired) I didnt change payment methods or anything. So stalling red flags started popping up.

They basically said sorry not sufficient enough and because you cant supply what we want, we have the right to terminate your winnings and account and have decided to so.

They then linked me to a term that says if a player cannot provide proper documents we have the right to blah blah blah. Which I assume would be meant if you cannot provide your photo ID and stuff.

So I have no idea what they are doing...well I do know...but looks like they decided it was time to go fully rogue.

And yes, I know there are some members that have been paid. So was I. I was paid $10 000 last year by them. Something has changed for the worse and looks like they are robbing people outright.

This isnt a case of duplicate accounts, or partner playing on their casino too or anything like that. There is one account in my household and only used by me. They just basically said we are taking your money and making up a reason.

I see the dozens of complaints on trustpilot too. So looks like this is now full out rogue.

I feel like this term was recently added although I could be wrong. I dont remember reading such a term nor would I play on a casino who would have this.

rules, 3.3.3 If you do not or cannot provide us with such information or such information is not satisfactory, we may lock or restrict your Member Account until you have provided us with such information, and if we do not receive the required information, or we are otherwise unable to verify your identity, we may terminate these Terms, close your Member Account.
Regrettably, since the suitable documents hadn't been sent during the verification process, your account was closed and the withdrawal will not be procesed.

 

[Webzcas]

Feel for you, that truly does suck. Would it be worth filing a PAB here?

 

[lockinlove]

Feel for you, that truly does suck. Would it be worth filing a PAB here?

Hey there,

I know there are some warnings on here from Max so not sure he can help. I sent Curaceo egaming a complaint. Not sure they help. I also filed a complaint through another forum.

Ive bombarded Max with a few PAB lately so trying to give him a break and went elsewhere.

If all that fails then I will try Max. If anything it may lead to an official warning being put on here which is well deserved.

As of right now they assured me that I will not be paid as I have breached their 3.3 clause and they cannot undo it. Which is super scary that a casino can just make up some weird fake term and then try to enforce it.

 

[Guntis]

They've had bad terms all the time, but it's strange they're applying them in your case.

You can check the

You do not have permission to view link Log in or register now.

for any year between 2018-2024.




Here is when the casino can confiscate winnings:

1. Bonus Abuse (Section 7.13-7.15)
• Using multiple accounts to claim bonuses
• Delaying game rounds to avoid wagering requirements
• Working in syndicates to abuse promotions
• Exploiting software bugs or system failures
• Stacking bonuses (making multiple deposits to claim multiple bonuses before meeting original bonus requirements)

2. Account/Identity Issues (Section 3.1-3.3)
• Having multiple accounts (all accounts except the first will be closed and winnings voided)
• Failing to provide identity verification documents within 14 days when requested
• Providing false or misleading information during registration

3. Fraudulent Activities (Section 9)
• Money laundering attempts
• Using stolen or falsified credit cards
• Operating accounts systematically as a group
• Having accounts funded or operated by third parties
• Submitting forged or stolen documents

4. Technical Issues (Section 10.3)
• Any winnings from malfunctioning games are void
• Subsequent game rounds played with funds from malfunctioning games are also void

5. Geographical Restrictions (Section 2.1.4)
• If a player is from one of the restricted countries listed in the terms

6. Wagering Violations (Section 7.12)
• When using bonus money, betting more than €5 (or currency equivalent) before meeting wagering requirements

7. SLA/Time Violations (Section 3.3.3)
• Not providing requested verification documents within 14 days for withdrawals exceeding 2000 EUR

----

Section 3.3.3 of the terms does not state that they can simply take your money or refuse payment permanently. It only uses the terms "delay or withhold," neither of which means they can keep your funds.

Not sure if Curacao can help you, but good luck of course. Mr Bet's GCB license is pending - they're on a temporary paper as of now.

 

[lockinlove]

They've had bad terms all the time, but it's strange they're applying them in your case.

You can check the

You do not have permission to view link Log in or register now.

for any year between 2018-2024.


View attachment 202311

Here is when the casino can confiscate winnings:

1. Bonus Abuse (Section 7.13-7.15)
• Using multiple accounts to claim bonuses
• Delaying game rounds to avoid wagering requirements
• Working in syndicates to abuse promotions
• Exploiting software bugs or system failures
• Stacking bonuses (making multiple deposits to claim multiple bonuses before meeting original bonus requirements)

2. Account/Identity Issues (Section 3.1-3.3)
• Having multiple accounts (all accounts except the first will be closed and winnings voided)
• Failing to provide identity verification documents within 14 days when requested
• Providing false or misleading information during registration

3. Fraudulent Activities (Section 9)
• Money laundering attempts
• Using stolen or falsified credit cards
• Operating accounts systematically as a group
• Having accounts funded or operated by third parties
• Submitting forged or stolen documents

4. Technical Issues (Section 10.3)
• Any winnings from malfunctioning games are void
• Subsequent game rounds played with funds from malfunctioning games are also void

5. Geographical Restrictions (Section 2.1.4)
• If a player is from one of the restricted countries listed in the terms

6. Wagering Violations (Section 7.12)
• When using bonus money, betting more than €5 (or currency equivalent) before meeting wagering requirements

7. SLA/Time Violations (Section 3.3.3)
• Not providing requested verification documents within 14 days for withdrawals exceeding 2000 EUR

----

Section 3.3.3 of the terms does not state that they can simply take your money or refuse payment permanently. It only uses the terms "delay or withhold," neither of which means they can keep your funds.

Not sure if Curacao can help you, but good luck of course. Mr Bet's GCB license is pending - they're on a temporary paper as of now.

Thanks!

They just dont want to payout and found something to try and use eh

I supplied every piece of ID. Even if I sent a wrong document or something by mistake, trying to confiscate my deposit and winnings as a reason is just rogue as hell. Really wild they even think they can justify it.

I know they have a good rating on some other forums, hence why I posted over there. They will (or should) get blacklisted for this. I dont see any reputable forum allowing a casino on their website if they just outright rob players for no reason

 

[mulven]

I know there are some warnings on here from Max so not sure he can help. I sent Curaceo egaming a complaint. Not sure they help. I also filed a complaint through another forum.

Hi lockinlove

Sorry to hear about the predicament. am I right in understanding you won money, weren't in a KYC process (having recently completed one months ago) and out of the blue they confiscate based on you not providing documents within a reasonable time? Troubling if so.

I'm somewhat familiar with MB Affiliates / Faro Entertainment (MrBet/BruceBet/SpinCity). They'll pay out quick and easy until you hit the lifetime kyc threshold (2000 EUR) and then will come up with excuse after excuse after excuse. They'll ask for a document that can't exist or continually deny document pictures for not being legible when someone who is legally blind would be able to discern the letters.

Unfortunately they do this with seemingly everybody and only relent when a complaint is filed. They do engage with Casino Guru complaints and I'm sure they'll engage with a Casinomeister PAB as well but for some reason they REALLY REALLY protect themselves on askgamblers and resolve complaints expeditiously.

I found this out through discourse on the casino guru page for MrBet and it is staggering how much quicker they resolve complaints filed on AskGamblers. I've seen one complaint resolved in about 18 hours and most are done in a few days whereas the ones on guru usually take 1-2 weeks.

So I guess the important question is which forum/website did you file the complaint at? If its not AG, I'm not sure if you are allowed to make one as you've complained elsewhere but if you can I would highly recommend making a complaint there as it seems to be the best place to get something done when it pertains to MrBet.

Hopefully this will get resolved through the complaint you made on another forum, as they do seem to act once you complain.

I'm not sure CEG is worth any of your time since they are now pending with the brand spankin' new GCB AAAAND I would wager (heh gambling pun) that MrBet cares more about public facing complaints than private ones.

So as mentioned above, if you haven't already and are allowed to, askgamblers seems to be the way to go for resolving matters.

At the end of the day I'm quite confident you'll get a positive outcome, they only have three unresolved complaints across CG/AG, with them all seemingly being extreme edge cases, although the AG one is somewhat generic unless some dodgy behaviour on the players part happened and isn't disclosed.

1. AG - is a weird one involving a very large win and mrbet not replying due to legal confidentiality
2. CG1 - a weird case where someone with power of attorney over their son funded their account with their son's bank. There are several terms against this but the player did have proof of their situation. Pretty stupid on the part of the player honestly so I don't blame the casino for taking advantage.
3. CG2 - a husband and wife both used the website and whilst the money in question was related to cash only, it's unclear whether both accounts had received bonuses in the past. If they had then it would make sense why MrBet would stick to their decision of the confiscation.

 

[lockinlove]

Hi lockinlove

Sorry to hear about the predicament. am I right in understanding you won money, weren't in a KYC process (having recently completed one months ago) and out of the blue they confiscate based on you not providing documents within a reasonable time? Troubling if so.

I'm somewhat familiar with MB Affiliates / Faro Entertainment (MrBet/BruceBet/SpinCity). They'll pay out quick and easy until you hit the lifetime kyc threshold (2000 EUR) and then will come up with excuse after excuse after excuse. They'll ask for a document that can't exist or continually deny document pictures for not being legible when someone who is legally blind would be able to discern the letters.

Unfortunately they do this with seemingly everybody and only relent when a complaint is filed. They do engage with Casino Guru complaints and I'm sure they'll engage with a Casinomeister PAB as well but for some reason they REALLY REALLY protect themselves on askgamblers and resolve complaints expeditiously.

I found this out through discourse on the casino guru page for MrBet and it is staggering how much quicker they resolve complaints filed on AskGamblers. I've seen one complaint resolved in about 18 hours and most are done in a few days whereas the ones on guru usually take 1-2 weeks.

So I guess the important question is which forum/website did you file the complaint at? If its not AG, I'm not sure if you are allowed to make one as you've complained elsewhere but if you can I would highly recommend making a complaint there as it seems to be the best place to get something done when it pertains to MrBet.

Hopefully this will get resolved through the complaint you made on another forum, as they do seem to act once you complain.

I'm not sure CEG is worth any of your time since they are now pending with the brand spankin' new GCB AAAAND I would wager (heh gambling pun) that MrBet cares more about public facing complaints than private ones.

So as mentioned above, if you haven't already and are allowed to, askgamblers seems to be the way to go for resolving matters.

At the end of the day I'm quite confident you'll get a positive outcome, they only have three unresolved complaints across CG/AG, with them all seemingly being extreme edge cases, although the AG one is somewhat generic unless some dodgy behaviour on the players part happened and isn't disclosed.

1. AG - is a weird one involving a very large win and mrbet not replying due to legal confidentiality
2. CG1 - a weird case where someone with power of attorney over their son funded their account with their son's bank. There are several terms against this but the player did have proof of their situation. Pretty stupid on the part of the player honestly so I don't blame the casino for taking advantage.
3. CG2 - a husband and wife both used the website and whilst the money in question was related to cash only, it's unclear whether both accounts had received bonuses in the past. If they had then it would make sense why MrBet would stick to their decision of the confiscation.

View attachment 202316View attachment 202317

Oh wow. Some great information here.

So basically I was fully verified. Then I won $2700 and they wanted the same documents again. So I said ok whatever I sent them all in. They wanted a receipt from etransfer. So I sent it and the agent said thats perfect and exactly what we need. Please wait.

So I waited a week and nothing. I then opened up live chat and said hey whats going onthis has really been dragging on and they said "You didnt supply the documents fast enough, we are closing your account"

And then sent me this
Hello, Jennifer!

Thank you for contacting us. Lately you contacted us concerning account blocking.

Please note that your account has been blocked due to rule 3.3.3. This rule reads as follows: 3.3.3. The payment processor may require additional verification measures for cumulative withdrawals exceeding 2,000 ЕUR (or equivalent in your currency) and further reserves the right to carry out such verification procedures also for lower withdrawal amounts. Documents for verification, including the documents below, must be provided in legible quality and within 14 days of the request: ...

Therefore, your fees have been debited due to this rule. Since you did not fully verify your account within the specified times, your account has been blocked and the winnings have been debited.

If you have any more questions, we will be happy to answer them.

Best regards,

Support manager of the game club, Lilly


The above email is just wild. Really wild. Even if this were true, this is really really bad behavior. However it is not true. As I spoke to an agent 6-7 days prior and they accepted all my documents and told me to wait. I opened up live chat a couple times this week and asked for an update which they stated documents under review.

Then ya just closed my account and said $2700 will be confiscated because you did not meet the 14 day threshold.

I have a complaint on casinoguru. The problem with askgamblers is that I am Canadian/Ontario and they do not allow us to complain about any casinos at all aside from Igaming ontario casinos. Even though we are allowed in all the other casinos. I will try though. Im a bit unsure of casinoguru and how good they are with this stuff. Hoping for some good solid help as this is obviously totally rogue behavior and there is no way a forum can advertise this casino after they have done this to a player.

 

[mulven]

I have a complaint on casinoguru. The problem with askgamblers is that I am Canadian/Ontario and they do not allow us to complain about any casinos at all aside from Igaming ontario casinos. Even though we are allowed in all the other casinos. I will try though. Im a bit unsure of casinoguru and how good they are with this stuff. Hoping for some good solid help as this is obviously totally rogue behavior and there is no way a forum can advertise this casino after they have done this to a player.

Ooof, Ontario strikes again! There are some juicy deposit offers from exclusive sites there (also pls gib betano to the rest of canada!) but the walled garden nature of Ontario as a market is probably detrimental to the overall experience... although I'm guessing iGaming Ontario are pretty strict with casinos under their jurisdiction when it comes to dealing with player complaints? I'd hope so anyways.

I would recommend on only giving casinos 24h-48h before chasing them up, unless its a weekend as some general advice, just to cut down on wasted time. Doesn't matter in this case anyway as I suspect they might have pulled a similar move regardless.

*snip*

Options being:

• Casino Guru
• AskGamblers
• Governing Body (Curacao/Malta/UKGC/Kahnawake etc)
• ADR (eCOGRA, yikes etc)

Additionally there are other sites you can use and for some reason I've never actually got round to using casinomeister till now otherwise would have taken advantage of the PAB service.

*snip*

 

[lockinlove]

Ooof, Ontario strikes again! There are some juicy deposit offers from exclusive sites there (also pls gib betano to the rest of canada!) but the walled garden nature of Ontario as a market is probably detrimental to the overall experience... although I'm guessing iGaming Ontario are pretty strict with casinos under their jurisdiction when it comes to dealing with player complaints? I'd hope so anyways.

*snip*

Options being:

• Casino Guru
• AskGamblers
• Governing Body (Curacao/Malta/UKGC/Kahnawake etc)
• ADR (eCOGRA, yikes etc)

Additionally there are other sites you can use and for some reason I've never actually got round to using casinomeister till now otherwise would have taken advantage of the PAB service by now.

*snip*

Thanks again. Some really good info in your posts.

I have no problem waiting for a resolution, im not in dire need of the funds. If casino guru is allowed to review the chat logs, they are in some serious trouble. On october 15th the agent directly told me the documents were perfect. Not to upload anything else and wait to hear back.

I already got a response back from Curacao today and they told me because Mr.Bet doesnt hold their license quite yet, they cant do anything. So I told them they should take this casino into conseridation before granting the license. Although, I am sure they would rather take Mr.Bets 50k license fee then side with me

 

[mulven]

*snip*

On a tangentially Ontario related note I do have some recommendations for ontario iGaming specific operators in case you haven't used them yet.

*snip spammy images*

Ooops, I wrote a bit too much. Anyways hope this helps if you haven't used some of the above. It Was supposed to be a quick tangent but got a little carried away as you can see. Decided to convert to pictures to save everyone's scrolling finger and wanted to keep the focus on the mrbet complaint not my ontario recommendations!

 

[Djcent]

*snip*

On a tangentially Ontario related note I do have some recommendations for ontario iGaming specific operators in case you haven't used them yet.
*snip spammy images*
Ooops, I wrote a bit too much. Anyways hope this helps if you haven't used some of the above. It Was supposed to be a quick tangent but got a little carried away as you can see. Decided to convert to pictures to save everyone's scrolling finger and wanted to keep the focus on the mrbet complaint not my ontario recommendations!

It is important to remember that third-party platforms like Guru often work in the interests of those who pay them for promotion. It may be naive to expect them to consider complaints objectively - especially if they are related to affiliate programs and casino income. Such platforms often have their own commercial interests and may prefer to protect the reputation of large clients rather than users.

I have experienced problems on Guru more than once. All disputes were resolved in favor of the casino. A dog does not bite the hand that feeds him

 

[mulven]

It is important to remember that third-party platforms like Guru often work in the interests of those who pay them for promotion. It may be naive to expect them to consider complaints objectively - especially if they are related to affiliate programs and casino income. Such platforms often have their own commercial interests and may prefer to protect the reputation of large clients rather than users.

I have experienced problems on Guru more than once. All disputes were resolved in favor of the casino. A dog does not bite the hand that feeds him

I'll admit my experience with guru is anecdotal and you make a very valid point regarding objectivity, worth noting I haven't made complaints against any very large brands so that may skew my experience in a certain direction. It's worth mentioning I was attempting to take a reassuring tone, however the "they don't take any bullshit" was probably a step far.

So far I've only had complaints end unresolved due to inaction by the casino or resolve positively so far, save for a betplays complaint AG didn't even let me post they "didn't deal with that type of term violation" or something along those lines.

At the end of the day third party complaints are one of many resources at your disposal when dealing with misbehaving casinos. While not as trustworthy and objective as a PAB, they definitely have their place in a gamblers toolkit in my opinion. Most of the time they get the job done but sometimes they don't and you have to go to a proper ADR or the governing body themselves.

 

[Djcent]

I'll admit my experience with guru is anecdotal and you make a very valid point regarding objectivity, worth noting I haven't made complaints against any very large brands so that may skew my experience in a certain direction. It's worth mentioning I was attempting to take a reassuring tone, however the "they don't take any bullshit" was probably a step far.

So far I've only had complaints end unresolved due to inaction by the casino or resolve positively so far, save for a betplays complaint AG didn't even let me post they "didn't deal with that type of term violation" or something along those lines.

At the end of the day third party complaints are one of many resources at your disposal when dealing with misbehaving casinos. While not as trustworthy and objective as a PAB, they definitely have their place in a gamblers toolkit in my opinion. Most of the time they get the job done but sometimes they don't and you have to go to a proper ADR or the governing body themselves.

I have a lot of experience working with casino gurus, and I can say with responsibility that they completely take the casino's side. I wrote reviews of casinos and they all passed moderation, and the casino guru always justified the illegal actions of the casino. Once they even slandered me, for the sake of the casino that refused to register me. Then the casino said that it did not give me the right to register, because I allegedly made refunds of deposits in one casino, however, there was no evidence, but the gurus supported this casino, and their employee Radka Jaderná even said that she personally saw the documents provided by the casino. I could not imagine a greater lie. Then I asked them for evidence, since this affected my honor and dignity, but instead I got a ban for a whole year. The last thing they did was recognize my complaint to Bet Plays Casino as unfounded. I have plenty of evidence of their lies and deception. When they can't solve a problem for a casino they ban the player and close the complaint under the pretext of,, The player has stopped responding to messages. Just go and check on their website and you will see it yourself.
I am deeply outraged by the actions of **Guru Casino** and their approach to solving customer problems. Instead of protecting the interests of players, they prefer to turn a blind eye to obvious facts of fraud, supporting dishonest casinos like **Bet Plays Casino**, which openly deceive their customers.

The situation I encountered clearly demonstrates that for **Guru Casino**, fairness and honesty mean nothing. Their main goal is to protect those who bring them profit, even if this happens at the expense of ordinary players. When I asked for help in resolving the issue, I expected an objective approach and professional support. Instead, I encountered indifference and an unwillingness to change anything.

It is a shame that a platform that positions itself as a protector of players turns out to be unreliable and unable to fulfill its promises. I sincerely feel sorry for those who rely on **Guru Casino** in the hope of a fair consideration of their problems. In fact, these people cannot be trusted.

This is despite the fact that I worked for them, viewing sites from Kazakhstan and sending them reports.

 

[dunover]

Ooof, Ontario strikes again! There are some juicy deposit offers from exclusive sites there (also pls gib betano to the rest of canada!) but the walled garden nature of Ontario as a market is probably detrimental to the overall experience... although I'm guessing iGaming Ontario are pretty strict with casinos under their jurisdiction when it comes to dealing with player complaints? I'd hope so anyways.

I would recommend on only giving casinos 24h-48h before chasing them up, unless its a weekend as some general advice, just to cut down on wasted time. Doesn't matter in this case anyway as I suspect they might have pulled a similar move regardless.

I have used Casino Guru extensively as a site (I really like how the information is laid out and it is my primary source, after licencee registers, for researching/finding casinos and my main source for getting quick information about a casino. They are great when it comes to complaints and I actually prefer to use their complaints process than askgamblers. Unless there is evidence that other options foster better results, like in this situation, I prefer to use them.

Options being:

• Casino Guru
• AskGamblers
• Governing Body (Curacao/Malta/UKGC/Kahnawake etc)
• ADR (eCOGRA, yikes etc)

Additionally there are other sites you can use and for some reason I've never actually got round to using casinomeister till now otherwise would have taken advantage of the PAB service.

Think of it this way, the facts are on your side, they don't leave complaints unresolved unless the case is super weird, so you will get your money although it might take a week or two since they give casino guru less priority for some reason. Casino Guru will not reject your complaint and if it did end up unresolved it would stick out like a sore thumb compared to the other two complaints on there so I'd bet my house on you getting your money!

Your posts, while appearing helpful have taken on quite a shilly aspect.

You are continually namedropping rival sites multiple times, in every post.

Please desist and keep to the topic which as I read it, is a post about MrBet.

Keep this sort of stuff for RustViolet or wherever else laps it all up.

Please also familiarize yourself with forum rules 1.8 and 1.11.

Thanks!

 

[dunover]

I have a lot of experience working with casino gurus, and I can say with responsibility that they completely take the casino's side. I wrote reviews of casinos and they all passed moderation, and the casino guru always justified the illegal actions of the casino. Once they even slandered me, for the sake of the casino that refused to register me. Then the casino said that it did not give me the right to register, because I allegedly made refunds of deposits in one casino, however, there was no evidence, but the gurus supported this casino, and their employee Radka Jaderná even said that she personally saw the documents provided by the casino. I could not imagine a greater lie. Then I asked them for evidence, since this affected my honor and dignity, but instead I got a ban for a whole year. The last thing they did was recognize my complaint to Bet Plays Casino as unfounded. I have plenty of evidence of their lies and deception. When they can't solve a problem for a casino they ban the player and close the complaint under the pretext of,, The player has stopped responding to messages. Just go and check on their website and you will see it yourself.
I am deeply outraged by the actions of **Guru Casino** and their approach to solving customer problems. Instead of protecting the interests of players, they prefer to turn a blind eye to obvious facts of fraud, supporting dishonest casinos like **Bet Plays Casino**, which openly deceive their customers.

The situation I encountered clearly demonstrates that for **Guru Casino**, fairness and honesty mean nothing. Their main goal is to protect those who bring them profit, even if this happens at the expense of ordinary players. When I asked for help in resolving the issue, I expected an objective approach and professional support. Instead, I encountered indifference and an unwillingness to change anything.

It is a shame that a platform that positions itself as a protector of players turns out to be unreliable and unable to fulfill its promises. I sincerely feel sorry for those who rely on **Guru Casino** in the hope of a fair consideration of their problems. In fact, these people cannot be trusted.

This is despite the fact that I worked for them, viewing sites from Kazakhstan and sending them reports.

The topic is about MrBet, not sites you keep namedropping.

If you want to discuss this Guru place, do it there. Not here. Please read the forum rules. Do not shill or hijack threads. Thanks.

 

[lockinlove]

It is important to remember that third-party platforms like Guru often work in the interests of those who pay them for promotion. It may be naive to expect them to consider complaints objectively - especially if they are related to affiliate programs and casino income. Such platforms often have their own commercial interests and may prefer to protect the reputation of large clients rather than users.

I have experienced problems on Guru more than once. All disputes were resolved in favor of the casino. A dog does not bite the hand that feeds him

While this is true, if Guru sides with the casino here, it makes them look bad. Knowing that a casino can steal a players money for not supplying documents fast enough is totally rogue and wild behavior to the fullest and should never ever be promoted.

 

[geordiecolin]

You are in good hands with the complaints team at guru, they'll get it sussed out in no time and invite mrbet to the arena. They don't take any bullshit.

On a tangentially Ontario related note I do have some recommendations for ontario iGaming specific operators in case you haven't used them yet.
*snip spammy images*

Ooops, I wrote a bit too much. Anyways hope this helps if you haven't used some of the above. It Was supposed to be a quick tangent but got a little carried away as you can see. Decided to convert to pictures to save everyone's scrolling finger and wanted to keep the focus on the mrbet complaint not my ontario recommendations!

Thom Yorke, If I where you I would concentrate my efforts into writing a few more hits on your ok computer rather than promoting other sites

 

[dunover]

Thom Yorke, If I where you I would concentrate my efforts into writing a few more hits on your ok computer rather than promoting other sites

Yeah, thanks, I overlooked the shilly/spammy images.

 

[mulven]

While this is true, if Guru sides with the casino here, it makes them look bad. Knowing that a casino can steal a players money for not supplying documents fast enough is totally rogue and wild behavior to the fullest and should never ever be promoted.

I'll be quick since is off-topic, but I think its worth disregarding the other casino mentioned, as they ares a whole other can of worms. 3rd party complaints and complaints to their governing body are a waste of time with those guys.

MrBet have demonstrated that they engage with and tend to resolve third party complaints.

Your posts, while appearing helpful have taken on quite a shilly aspect.

You are continually namedropping rival sites multiple times, in every post.

Please desist and keep to the topic which as I read it, is a post about MrBet.

Keep this sort of stuff for RustViolet or wherever else laps it all up.

Please also familiarize yourself with forum rules 1.8 and 1.11.

Thanks!

Regarding rival shilling, I realise now that, starting with my second post, the nature of the content had shifted from informative/helpful to more than 50% praising and essentially advertising a rival. I was attempting to reassure OP that even though their complaint was through a certain platform, they should get the outcome they are after, by sharing my experience and opinion of that platform. But ended up laying it on waaaaay to thick in hindsight. I should have just re-iterated the objective info from my first post and that the platform that OP used also tends to have good resolutions with MrBet complaints

Re-reading what I posted really does sound like one of those astroturfed casino reviews, jaysus! I was genuinely just trying to reassure them since they were unable to make the optimal chess move in this situation (which is for some reason a complaint to a specific platform). I will be more mindful of how I discuss, if at all, rival sites, going forward.

Additionally, I can only apologise for posting the big list of opinions on ontario iGaming operators, not the place for it in this thread and I don't think there's a place for it anywhere in the forum really. I went on a tangent about ontario and then went full autism mode whilst thinking I was being nice by writing out my thoughts on every bloody site! And not once did it cross my mind that it would be a bunch of off-topic shilling.

Whilst I didn't intend to shill rivals when initially mentioning them in relation to MrBet, that is ultimately what happened after I got a bit carried away. I can only apologise for my conduct and I won't let it happen again. And apologies for clogging up the thread with my apology.

 

[SCATT3R]

Regardless, your posts were knowledgeable and informative, and a good read, so thumb's up @MULVEN

 

[dealer wins]

Maybe ive dodged a bullet with MrQ.

Last month they wanted a SOW, with me using open banking to grant them access to my main bank account.

I told them they were insane if they think I would let some dodgy 3rd party called "clearstake (probably WEF approved) log into my bank account, and told them to shove their account up their arris (Literally)

 

[dealer wins]

To add to my last post, look at this from their own website. Talk about sinister!! Run a mile!!

You do not have permission to view link Log in or register now.

 

[X-Raided]

I had $2700 pending withdraw where there was significant stalling. I went to log into today and my account disabled.

"we can invoke term 3.3 and close an account and confiscate the money".

I was paid $10 000 last year by them. Something has changed for the worse

Time for PAB#4?

 

[mulven]

As you are still struggling with your complaint I thought I might try to help figure out what they are stalling on.

The whole "give us a document that doesnt exist thing" usually stops as soon as the complaints get published (atleast on AG), they usually change the subject, ask for something new or pretend you never sent them something you did and then once you do, they sort everything out and resolve the complaint.

It appears they are finally moving on from the impossible document and are now asking for an for the email receipt with reference which (you have already provided in the past). It seems like maybe they are asking for a specific payment and perhaps the receipt you showed before was for a different one. They have a history of focusing on one payment and ignoring anything else which is frustrating as hell since if its from the same method/payment provider its just as good. They also seem to be wasting your time with the time zone issue which is common with them, stalling on looking for a transaction from a UTC+0 date when its still the day before in the players timezone. I'm not sure if they are continuing to use this confusion to make things drag on or if you've quashed that.

Regarding the 8-12 character reference:

• gigadat payments use eXXXXXXX messages and have references as described (CA/C1 etc)
• loonio payments use 01XXXXXXXX messages and have referenced as described (CA/C1 etc)
• payment requests use less standard messages and have references CA1M (12 digits, with 8 random after CA1M)

MrBet currently uses gigadat (e-transfer & e-transfer request money) and loonio (e-transfer request money). They may have had manual loonio (like they do at bruce.bet) or other interac providers in august but I can only work off what I see.

If your payment was to loonio it will have a receipt saying it was transferred to either 2337736 alberta inc or loonio.ca. Regular e-transfer receipts will show both the message and the reference.

I can't see what has happened in the last few days as those replies are hidden but it seems they are rejecting the receipt with reference you are providing and also possibly suggesting you used another interac provider, so perhaps the receipt says alberta and they are feigning ignorance? And perhaps the one receipt that did show a C1 was one of the other payments you made that day.

You contacted gigadat csr but I couldn't spot you mentioning the result of that in any further replies, they would have been able to confirm which payment was the mrbet one and you could zero in that reference and also confirm if there was a timezone issue or not. Scotia does not seem to show the message (which would link to the correct reference)

If the payment being targeted is a loonio request money then the payment request, payment receipt and mrbet receipt will not show the required reference, only the message. Might be the same story for other requests, including gigadat.

If it is a request money, figure out which one is definitely the mr.bet one, get csr to confirm and provide the reference and provide that explaining that the request money receipts do not show the reference, only the message, unlike regular e-transfer receipts.

 

[lockinlove]

The problem with this casino is they have continued to not specify what documents are needed.

Some days I do multiple deposits on various sites using the same payment method. This entire time they needed a loonio document but they played an insane amount of games, stalling closing of account instead of just telling me which document they needed.

Casino guru finally stepped in and helped so I knew what was needed. There is absolutely zero chance I would have been paid without them

At one point I was sending in dozens of documents asking which one is correct, I do not know what they want. They wouldnt tell me, they would reject it, wait 2 weeks and contact me saying declined please show proof of deposit.

Any other casino tells me exactly if they need a gigadat or loonio document, the timing, date and reference number. Mr.BET refused all of this.

it even took weeks? Months? For it to be clarified via casino guru because MR. BET was being so unhelpful to the point I had to call my bank and then also speak to both gigadat and loonio to try and find the transaction to the casino.

For how this casino acted Id love to see them blacklisted. I can promise you players who do not know about the complaints services have been ripped off by this casino. They closed my account and stole my money and told me "there is no reversing this action. Once the money has been removed, it cannot be returned. Once the account is closed, it cannot be reopened as it is erased".

Funny. Casino guru got them to open it back up, the money returned to my account and I requested a cashout this morning after the casino accepted my documents.

Pure hell.