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Bitch and Moan Vera & John casino - validation struggles

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Ben Kelleher, Aug 24, 2015.

    Aug 24, 2015
  1. Ben Kelleher

    Ben Kelleher Dormant account

    Occupation:
    This and that.
    Location:
    England
    I understand that its important that casinos validate their clients individually and to a certain standard - but V&J seem to take it to the next level!

    I send them a clear scan of my passport first and a pdf utility bill - won't accept pdf format, also claimed my passport ID was 'digitally manipulated' (i put 'copy' in faint writing at the top so it couldn't be used if it ever got leaked)

    Anyway, i was like 'okay fine' and sent a clean copy of my passport and my bank statement (screenshot).

    Not good enough apparently! They now want me to take a photo of myself holding my passport and the same with my bank statement! So do i just pop my head next to the monitor then??

    I fully expect to have to walk to wherever V&J is and be strip searched, swabbed and probed before i can place another bet with them!
     
    Last edited: Aug 24, 2015
  2. Aug 24, 2015
  3. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    ;-) better calm down

    they might have become curious because of the writing on the passport scan. anyway they only accept png not pdf. verification is an issue of up to 24 hours. once verified cashout happens - almost - instantly.

    thay are really doing a good job imo.
     
  4. Aug 24, 2015
  5. Ben Kelleher

    Ben Kelleher Dormant account

    Occupation:
    This and that.
    Location:
    England
    No! They are being mean!

    *runs away flapping arms*

    No but seriously i get why they do it, its just a bit ironic that me trying to protect my identity led to myself looking like a fraudster!
     
  6. Aug 30, 2015
  7. BozoSean

    BozoSean Dormant account webby

    Occupation:
    Manager
    Location:
    Liverpool, UK
    Hey Ben!

    I've literally just wrote up a blog on some tips on validation process. Covers pretty much all of your gripes you mention!

    You must register/login in order to see the link.

    Check it out and let me know what you think!
     
  8. Aug 31, 2015
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Some of those tips are good, some are not. Casinos generally DO also want the back of the card, not just the front for example.

    PDF is NOT necessarily going to be OK, so forget the "go green" mantra, this has by far been one of the biggest problems faced by "green" players to date.

    Missing is a tip on how to easily get around the "green problem", you simply print the relevant page from the PDF statement yourself, and then scan/photo it as you would a paper bill. There is no way the casino can tell the difference as it's all now done with printers on bog standard A4 printer paper at the utility billing centre anyway. The easy alternative is to always insist on paper billing for one utility, bank account, etc.


    The other problem faced by players is the lack of help offered by casinos when it comes to preparing these files, followed by the immediate assumption that you are a fraudster when you get it wrong, so it's easy to see why some players view KYC as a deliberate stalling/no pay tactic by casinos.

    There should really be an industry standard procedure set by a licensing authority, and casinos must refer players to this procedure, and accept documents that are created to these standards.

    We have another thread where a players' attempts to send in their photo ID are either "too blurred" or "file too large". The files that are "too large" are only 2Mb, but of course compressing them to a smaller size then leads them to become "blurred". This is at odds with the 2-5Mb suggestion in this guide.
     
    1 person likes this.
  10. Aug 31, 2015
  11. BozoSean

    BozoSean Dormant account webby

    Occupation:
    Manager
    Location:
    Liverpool, UK
    Hey Vinyl.

    Thanks for the feedback!

    I did state that for the purposes of this example I would use Leo Vegas as I am familiar with their processes through affiliation. That's why they are more general guidelines than anything and I mention a few times to check from casino to casino.

    "Missing is a tip on how to easily get around the "green problem", you simply print the relevant page from the PDF statement yourself, and then scan/photo it as you would a paper bill. There is no way the casino can tell the difference as it's all now done with printers on bog standard A4 printer paper at the utility billing centre anyway. The easy alternative is to always insist on paper billing for one utility, bank account, etc."

    I'll include that on there to and give you a mention as I agree that's a useful tip!

    I also agree that there should be an industry standard procedure. The problem with that I guess is who holds the license, (if the casino is even licensed at all) and also their interpretation. I know that the KYC guidelines are there for that purpose but then it's a matter of policy between each individual casino.
     

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