Don't want to bitch too much about it but do you find it acceptable when the CSR uses chatroom language to address your issues? Had to chat with an accredited casino CSR earlier today and the person was calling me "dude", "mate", was using "lol" at the end of every sentence and was even making "unusual" smileys like you'd expect to see on a 15 year old's Facebook account.
Now it was an issue related to credit cards, the person obviously had access to all my infos and I sure didn't feel comfortable at all to discuss with what appeared to be a teenager.
Maybe I'm just getting old and shouldn't care about this stuff, I don't know, but because of this I'm not sure if I want to play there anymore.
Now it was an issue related to credit cards, the person obviously had access to all my infos and I sure didn't feel comfortable at all to discuss with what appeared to be a teenager.
Maybe I'm just getting old and shouldn't care about this stuff, I don't know, but because of this I'm not sure if I want to play there anymore.