Venting Videoslots "Clash of Spins" annoying as hell

[chayton]

Ok so I don't know what the process is to hand out the free spins, but every bleeping week they give me free spins on games I can't play. Then I have to take screenshots, then I have to go to chat and answer a million questions to the chat bot to verify it's me, then wait for a chat person, then explain what happened, then they tell me to clear my browser cache, then I tell them it's because the provider has blocked play from Canada, and then eventually they replace the spins. A lot of times if it's just 5 or 10 spins I don't even bother because who's got time for that?

Today I got this, out of 145 free spins - 105 of those are from games I can't play. So I'm currently chatting with a helpful support person, but jeez you guys you'd think it would be less of a hassle for everyone if they could get it sorted before handing the spins out. I know I'm not the only one because chat was quite slow to respond today and from the time I initiated the chat was appx 28 minutes til the time it was done.

Anyways I'm just moaning, they did get it sorted - but it is annoying to have to do this all the time.

 

[Jono777]

Would be more costly (a lot more I imagine) but as a decent show of reward to their regular depositors / players they should scrap this CoS completely and bring back the weekly casino race where we used to get a cash amount in our account ever Monday.

If this is completely unrealistic, they could still do it but maybe apply a small wager like 5x to limit the exposure.

 

[slotmaster]

Would be more costly (a lot more I imagine) but as a decent show of reward to their regular depositors / players they should scrap this CoS completely and bring back the weekly casino race where we used to get a cash amount in our account ever Monday.

If this is completely unrealistic, they could still do it but maybe apply a small wager like 5x to limit the exposure.

I miss the race a little bit. Get something Friday and Monday, sigh.

We had the same problem in Ontario but Videoslots fixed it up pretty good for rewards on games we can play, but do get the odd 5 or spins as well that can't use.

 

[KasinoKing]

Yeah - I've had the same problem in the UK = given free plays on a game I am not allowed to play

Not bothered contacting CS about it, cos they're only worth a fiver at most...

KK1

 

[chayton]

Yeah - I've had the same problem in the UK = given free plays on a game I am not allowed to play

Not bothered contacting CS about it, cos they're only worth a fiver at most...

KK1

Yeah I don't usually bother for the little ones either.