Resolved Tradition Casino

[sparkles]

Right so after

I did what Richard asked me, and resent the documents, I waited and waited and waited (theres a surprise), so after about 5 hours of not hearing if these documents were right, I went to live support.

Now they tell me I need to send a form, that I didnt recieve, wouldnt you have thought Richard might have said we dont have the form, when he told me the documents needed changed (to be bigger), alas no he didnt. Or when he emailed back to say the documents were now okay he may have mentioned it ...oh thats right he didnt email back.

Im sorry but its an absolute joke, if the supports the same for all, it must be so hard for them to keep up with the individual "how to annoy our customer rules"

So as my scanner has packed a sad, Ill have to go back and do the form elsewhere tommorrow, if ive recieved it by then.

Oh the joys of playing at Rivals

 

[chuchu59]

I was never asked to send a form for verification but my docs were approved within 2 days or at least I thought so as I have received my money in ecocard. So WTF? Maybe Tradition can explain.

 

[sparkles]

Yes that would

be good, after more emails, still no form, nor answer, I have no idea what it is, as Ive never filled in a form of any type for a rival casino?

 

[jas2587]

be good, after more emails, still no form, nor answer, I have no idea what it is, as Ive never filled in a form of any type for a rival casino?

might it be that you have to go to their website an get the form an print it out?
Just a thought


Cindy

 

[gokkie]

I had a good run of luck with tradition. My first 2 withdrawals via moneybookers were in my account in under 48 hours so very nice.

In the last week I had some more luck and I now have a few more withdrawals pending.

A few days ago they asked me to send in documents which I did on monday. They were accepted without problems tuesday night.
I had to send in a faxback form too. As I could not find this faxback form I asked via live support if they could resend it to me which they did within a few minutes.

Sparkles if you want me to send you the form just pm me, or you can try live support and ask them again.

My first pending withdrawal is from 24-11 but I guess the 48 hours start after document approval (01-12) so that would indicate I would have to receive the witdrawals tomorrow (5 withdrawals in total)

I contacted support today and they said there was a delay due to the documents being verified by their accounting dept.

All quite normal so I will just wait another few days and am positive I will receive my money. I will update here when I receive the funds.

 

[sparkles]

Thanks Gokkie

Ill go and try again with support, and if no luck there that would be fab, If you still have it, thanks!! mind you will be no doubt next week now, I was hoping by doing the docs without being asked originally, Id have stopped it falling in the weekend, ahhhh well

 

[sparkles]

Little update

a friend sent me the form, so I raced into town (scanner broken) got it all filled in.

Raced back home went to send, and the emails kept coming back as unable to be delivered, I tryed three times. Youve got to be kidding me.

Delivery to the following recipients failed to both support and faxback, so
for now I cant send the form

Went to livehelp, to ask if they had an issue with there emails, and he said your documents have been approved today.

Still dont know if they have an issue with there emails.

So now will wait on the cashout, Id like to think before the weekend

 

[tradition]

Sorry for seeing this thread only now. Usually we ask :

- ID copy
- Bill copy
- Card copy
- Faxback form to fill in

If Chuchu has never filled this form, it's very strange because my security requests are the same for all players and i don't want to make any exclusion for anybody... So, i guess that "someone" has forgot to apply my guidelines for Chuchu : i don't see any other explanation

So, all players have to send us back this form with their signature, if you cannot send back to us thge form by email i'm affraid you're simply using a bad contact email :-( The good one is : faxback AT tradition-casino.com . Did you used this one, Sparkle? plz contact me asap by pm with your login in the casino, i'd like to have a personal look on it and trying to understand what's happening.

More, i'd like to precise something. We have a lot of players that are thinking that if they send us ID + bill + card copies asap they made the 1st witdrawall, they will be paid quickly.... Unfortunately, it's totally wrong! It's a real problem because, even myself, i cannot request in the system the form to fill in if there are already docs sent!!! It's technically impossible.

So, if we received your docs without the usual form, we have to wait that security department accept your docs and only after this acceptance, we can send you the usual form to fill in :-(

So, for sure, this process is longer that the normal one : It's better to wait that security department send you the form, then you sign it and send us back the form with documents requested on the form (ID, Bill, card). In this case, only one people check your documents and all are aproved in the same time : form, ID, Bill, card.

And believe me, the problem is exactly the same in all Rival casinos : it's better to wait for the security request from us and send us back ALL we need in the same time

 

[Mallorca]

And believe me, the problem is exactly the same in all Rival casinos : it's better to wait for the security request from us and send us back ALL we need in the same time [/QUOTE]


I am sorry but I disagree here.There are Rival casinos that do not request documents.Dandera casino and other Rival casinos paid me without asking questions and quickly because Rival`s account department has alredy my Id documents from previous withdrawals at other Rival casinos.
So...the problem IS NOT exactly the same at all Rival casinos as you stated.
Mallorca.

 

[tradition]

And believe me, the problem is exactly the same in all Rival casinos : it's better to wait for the security request from us and send us back ALL we need in the same time

I am sorry but I disagree here.There are Rival casinos that do not request documents.Dandera casino and other Rival casinos paid me without asking questions and quickly because Rival`s account department has alredy my Id documents from previous withdrawals at other Rival casinos.
So...the problem IS NOT exactly the same at all Rival casinos as you stated.
Mallorca.[/QUOTE]

You're very cute, really lol Let me explain to you...

For now, i have launched Tradition Casino. If i personnally decide to launch a new casino powered by rival too, so, in this case, i won't need to ask you the documents if you come and play in my new casino, because you're already customer in Tradition Casino and i'm the owner.

Btw, if a new Rival is launched, without any link with an other casino, you'll need to give your dicuments : because each Rival casino has his own customers and we do not share documents. We only share informations about customers known about chargebacks acts lol

 

[eu_lowroller]

And believe me, the problem is exactly the same in all Rival casinos : it's better to wait for the security request from us and send us back ALL we need in the same time

That's not really true, because i've played now in about 20 rival casinos and even cashed out on surely more then 10 different rival casino, BUT always sent them my documents before (even your casino!) and i've never filled out any faxbackform and was also never asked about it and even on your casino, so that's now really a little bit confusing.

 

[tradition]

About the form, it's probably depnding on how much you deposited... I'm meaning that if you deposited 25 or 100, perhaps we didn't request the form. All Rival have the same security attitude because we are sharing the same rules on it imposed by Rival itself. It's exactly why i cannot really manage this part by myself

 

[footdr]

The Only Time a Fax-back form makes any sense is...

if a credit card was used for deposit. Most of the information requested on a faxback form is redundant. i.e. name, address etc. unless using a credit card, which the form requires you sign and accept that the charges are yours.....blah blah.

If you only deposited via quicktender or other ewallet account and are requesting payment to same, i.d. documents should be sufficient.

I have sent a copy of my Quicktender home page that shows my name and account number at that is all they should require.

Why would a hacker deposit from my QT account and cashin to my QT account. Someone committing fraud would want to send the money to one of their accounts.

Money launderers also deposit via one method and send funds to another account and they would not normally actually "play the deposit" out. As winning isn't their why they are moving the money from one account to another. Right?

I love it when a casino wants to "verify my identity" when I deposited via QT and cashed in to same QT account, it is unbelievable and totally rediculous because if my identity was in question, why wouldn't they ask for this information after I deposit or before allowing me to deposit.

As the owner of business that accepts credit cards for patient care, we do keep a copy of the patients signature on file that authorizes charges to their credit card in the event they try to dispute or charge-back as unauthorized.

 

[antgazer]

if a credit card was used for deposit. Most of the information requested on a faxback form is redundant. i.e. name, address etc. unless using a credit card, which the form requires you sign and accept that the charges are yours.....blah blah.

If you only deposited via quicktender or other ewallet account and are requesting payment to same, i.d. documents should be sufficient.

I have sent a copy of my Quicktender home page that shows my name and account number at that is all they should require.

Why would a hacker deposit from my QT account and cashin to my QT account. Someone committing fraud would want to send the money to one of their accounts.

Money launderers also deposit via one method and send funds to another account and they would not normally actually "play the deposit" out. As winning isn't their why they are moving the money from one account to another. Right?

I love it when a casino wants to "verify my identity" when I deposited via QT and cashed in to same QT account, it is unbelievable and totally rediculous because if my identity was in question, why wouldn't they ask for this information after I deposit or before allowing me to deposit.

As the owner of business that accepts credit cards for patient care, we do keep a copy of the patients signature on file that authorizes charges to their credit card in the event they try to dispute or charge-back as unauthorized.

Hi all
for me tradition casino is better than other Rival casino pay me after 36 hours in Moneybookers and chat support is nice as Traditon member in casinomeister ... sorry my english

 

[missmichelle]

I just made my first cashout from Tradition. What will I need to send in?

Thanks,

Michelle

 

[BMWSTACK]

I just made ist deposit at tradition...wanted to try and support a new rival....play seems to be good... but its only been 24hrs...like to see a real big hit on tradition like vegas regal always has

 

[BMWSTACK]

want to correct my prior post

is tradition advertising high payout?

 

[gloria460]

I just made my first cashout from Tradition. What will I need to send in?

Thanks,

Michelle

You're kidding...right
ID copy
- Bill copy
- Card copy
- Faxback form to fill in

 

[Marie2473]

Well, my mom played at tradition and she was lucky enough to win.
She called me last night and wanted help to cashout. She knows how to deposit, gamble but not withdrawl *hahaha*

Anyways - it beeing a rival casino I did also send in a copy of her drivers license and a utility bill to an email that I got from livechat.
Maybe I shouldnt have done that at all. I read here somewheer that this slows the whole thing down and that you should wait for an email asking for this and that they also require a fax back form.
That is the first rival I have ever seen requesting this - usually it is just RTG.
I am sure my mom doesnt mind at all - shes just happy that she won - for once *haha*
But where can I find this form, or do I need to tell her to wait for the email?

 

[missmichelle]

You're kidding...right
ID copy
- Bill copy
- Card copy
- Faxback form to fill in

No I am not kidding, they are all different.

Michelle

 

[tradition]

Marie, the form is an automatic sent but your mom has to make a deposit with the same method than the requested withdrawal If it's ok, you'll receive the form by email but considering you already sent ID + copies, i'm affraid you won't receive the form unless these first docs are aproved :-( Payments are done in 48H max, week-end excluded.

 

[same_old]

No I am not kidding, they are all different.

Michelle

LOL- this is what this thread is partly about, I think the poster was saying your kidding in relation to you not going back and reading over this thread and finding the info yourself.

 

[jas2587]

I personally think the faxback form is a waste of time for every one unless they are using a credit card to deposit

I use a ewallet I have never used a credit card an never will

Cindy

 

[BMWSTACK]

Tradition--bonus

i havent been bonus banned but the bonuses go from good to worse...i took advantage of the the first time deposit bonus of 3 bonuses on first 3 deposits...they were all cashable and the last 250% was a pretty high 30x play...no big deal though.. now ive blow some money never cashing out (my own fault) and now i get a nice offer of 300% match, but now not cashable...you would figure they would do the same as the other bonuses and make it cashable, especially since ive blow all 3 bonuses away. I have tried to contact support both live and via email and cant get a proper answer. Its like they are not even reading the emails. I sent an email earlier asking if their 3rd deposit was cashable, and the response was "we can find your account please provide all your personal information so we can answer the question". Well the bonus is the same for everyone why cant you answer the question without me having to transmit all my personal info? The live support is the same...you get generic answers. I am in no way shape or form looking to bash these people, but this feedback will hopefully allow them to address some of these issues.

 

[tradition]

BMWSTACK, my english is not fluent and i have some difficulty to understand your complaint... More, i'm surprised because you contacted us by email and have had the answer to your request

Btw, we cannot giving wagering remainings when we do not have the good email adress used for write us. Last, it appears that there was misunderstanding with the fact that bonus is sticky or not and the fact that you reached or not the wagerings... I hope my explanation helps you