Resolved Tradition Casino

[sparkles]

Right so after

I did what Richard asked me, and resent the documents, I waited and waited and waited (theres a surprise), so after about 5 hours of not hearing if these documents were right, I went to live support.

Now they tell me I need to send a form, that I didnt recieve, wouldnt you have thought Richard might have said we dont have the form, when he told me the documents needed changed (to be bigger), alas no he didnt. Or when he emailed back to say the documents were now okay he may have mentioned it ...oh thats right he didnt email back.

Im sorry but its an absolute joke, if the supports the same for all, it must be so hard for them to keep up with the individual "how to annoy our customer rules"

So as my scanner has packed a sad, Ill have to go back and do the form elsewhere tommorrow, if ive recieved it by then.

Oh the joys of playing at Rivals

 

[chuchu59]

I was never asked to send a form for verification but my docs were approved within 2 days or at least I thought so as I have received my money in ecocard. So WTF? Maybe Tradition can explain.

 

[sparkles]

Yes that would

be good, after more emails, still no form, nor answer, I have no idea what it is, as Ive never filled in a form of any type for a rival casino?

 

[jas2587]

be good, after more emails, still no form, nor answer, I have no idea what it is, as Ive never filled in a form of any type for a rival casino?

might it be that you have to go to their website an get the form an print it out?
Just a thought


Cindy

 

[gokkie]

I had a good run of luck with tradition. My first 2 withdrawals via moneybookers were in my account in under 48 hours so very nice.

In the last week I had some more luck and I now have a few more withdrawals pending.

A few days ago they asked me to send in documents which I did on monday. They were accepted without problems tuesday night.
I had to send in a faxback form too. As I could not find this faxback form I asked via live support if they could resend it to me which they did within a few minutes.

Sparkles if you want me to send you the form just pm me, or you can try live support and ask them again.

My first pending withdrawal is from 24-11 but I guess the 48 hours start after document approval (01-12) so that would indicate I would have to receive the witdrawals tomorrow (5 withdrawals in total)

I contacted support today and they said there was a delay due to the documents being verified by their accounting dept.

All quite normal so I will just wait another few days and am positive I will receive my money. I will update here when I receive the funds.

 

[sparkles]

Thanks Gokkie

Ill go and try again with support, and if no luck there that would be fab, If you still have it, thanks!! mind you will be no doubt next week now, I was hoping by doing the docs without being asked originally, Id have stopped it falling in the weekend, ahhhh well

 

[sparkles]

Little update

a friend sent me the form, so I raced into town (scanner broken) got it all filled in.

Raced back home went to send, and the emails kept coming back as unable to be delivered, I tryed three times. Youve got to be kidding me.

Delivery to the following recipients failed to both support and faxback, so
for now I cant send the form

Went to livehelp, to ask if they had an issue with there emails, and he said your documents have been approved today.

Still dont know if they have an issue with there emails.

So now will wait on the cashout, Id like to think before the weekend

 

[tradition]

Sorry for seeing this thread only now. Usually we ask :

- ID copy
- Bill copy
- Card copy
- Faxback form to fill in

If Chuchu has never filled this form, it's very strange because my security requests are the same for all players and i don't want to make any exclusion for anybody... So, i guess that "someone" has forgot to apply my guidelines for Chuchu : i don't see any other explanation

So, all players have to send us back this form with their signature, if you cannot send back to us thge form by email i'm affraid you're simply using a bad contact email :-( The good one is : faxback AT tradition-casino.com . Did you used this one, Sparkle? plz contact me asap by pm with your login in the casino, i'd like to have a personal look on it and trying to understand what's happening.

More, i'd like to precise something. We have a lot of players that are thinking that if they send us ID + bill + card copies asap they made the 1st witdrawall, they will be paid quickly.... Unfortunately, it's totally wrong! It's a real problem because, even myself, i cannot request in the system the form to fill in if there are already docs sent!!! It's technically impossible.

So, if we received your docs without the usual form, we have to wait that security department accept your docs and only after this acceptance, we can send you the usual form to fill in :-(

So, for sure, this process is longer that the normal one : It's better to wait that security department send you the form, then you sign it and send us back the form with documents requested on the form (ID, Bill, card). In this case, only one people check your documents and all are aproved in the same time : form, ID, Bill, card.

And believe me, the problem is exactly the same in all Rival casinos : it's better to wait for the security request from us and send us back ALL we need in the same time

 

[Mallorca]

And believe me, the problem is exactly the same in all Rival casinos : it's better to wait for the security request from us and send us back ALL we need in the same time [/QUOTE]


I am sorry but I disagree here.There are Rival casinos that do not request documents.Dandera casino and other Rival casinos paid me without asking questions and quickly because Rival`s account department has alredy my Id documents from previous withdrawals at other Rival casinos.
So...the problem IS NOT exactly the same at all Rival casinos as you stated.
Mallorca.

 

[tradition]

And believe me, the problem is exactly the same in all Rival casinos : it's better to wait for the security request from us and send us back ALL we need in the same time

I am sorry but I disagree here.There are Rival casinos that do not request documents.Dandera casino and other Rival casinos paid me without asking questions and quickly because Rival`s account department has alredy my Id documents from previous withdrawals at other Rival casinos.
So...the problem IS NOT exactly the same at all Rival casinos as you stated.
Mallorca.[/QUOTE]

You're very cute, really lol Let me explain to you...

For now, i have launched Tradition Casino. If i personnally decide to launch a new casino powered by rival too, so, in this case, i won't need to ask you the documents if you come and play in my new casino, because you're already customer in Tradition Casino and i'm the owner.

Btw, if a new Rival is launched, without any link with an other casino, you'll need to give your dicuments : because each Rival casino has his own customers and we do not share documents. We only share informations about customers known about chargebacks acts lol

 

[eu_lowroller]

And believe me, the problem is exactly the same in all Rival casinos : it's better to wait for the security request from us and send us back ALL we need in the same time

That's not really true, because i've played now in about 20 rival casinos and even cashed out on surely more then 10 different rival casino, BUT always sent them my documents before (even your casino!) and i've never filled out any faxbackform and was also never asked about it and even on your casino, so that's now really a little bit confusing.

 

[tradition]

About the form, it's probably depnding on how much you deposited... I'm meaning that if you deposited 25 or 100, perhaps we didn't request the form. All Rival have the same security attitude because we are sharing the same rules on it imposed by Rival itself. It's exactly why i cannot really manage this part by myself

 

[footdr]

The Only Time a Fax-back form makes any sense is...

if a credit card was used for deposit. Most of the information requested on a faxback form is redundant. i.e. name, address etc. unless using a credit card, which the form requires you sign and accept that the charges are yours.....blah blah.

If you only deposited via quicktender or other ewallet account and are requesting payment to same, i.d. documents should be sufficient.

I have sent a copy of my Quicktender home page that shows my name and account number at that is all they should require.

Why would a hacker deposit from my QT account and cashin to my QT account. Someone committing fraud would want to send the money to one of their accounts.

Money launderers also deposit via one method and send funds to another account and they would not normally actually "play the deposit" out. As winning isn't their why they are moving the money from one account to another. Right?

I love it when a casino wants to "verify my identity" when I deposited via QT and cashed in to same QT account, it is unbelievable and totally rediculous because if my identity was in question, why wouldn't they ask for this information after I deposit or before allowing me to deposit.

As the owner of business that accepts credit cards for patient care, we do keep a copy of the patients signature on file that authorizes charges to their credit card in the event they try to dispute or charge-back as unauthorized.

 

[antgazer]

if a credit card was used for deposit. Most of the information requested on a faxback form is redundant. i.e. name, address etc. unless using a credit card, which the form requires you sign and accept that the charges are yours.....blah blah.

If you only deposited via quicktender or other ewallet account and are requesting payment to same, i.d. documents should be sufficient.

I have sent a copy of my Quicktender home page that shows my name and account number at that is all they should require.

Why would a hacker deposit from my QT account and cashin to my QT account. Someone committing fraud would want to send the money to one of their accounts.

Money launderers also deposit via one method and send funds to another account and they would not normally actually "play the deposit" out. As winning isn't their why they are moving the money from one account to another. Right?

I love it when a casino wants to "verify my identity" when I deposited via QT and cashed in to same QT account, it is unbelievable and totally rediculous because if my identity was in question, why wouldn't they ask for this information after I deposit or before allowing me to deposit.

As the owner of business that accepts credit cards for patient care, we do keep a copy of the patients signature on file that authorizes charges to their credit card in the event they try to dispute or charge-back as unauthorized.

Hi all
for me tradition casino is better than other Rival casino pay me after 36 hours in Moneybookers and chat support is nice as Traditon member in casinomeister ... sorry my english

 

[missmichelle]

I just made my first cashout from Tradition. What will I need to send in?

Thanks,

Michelle

 

[BMWSTACK]

I just made ist deposit at tradition...wanted to try and support a new rival....play seems to be good... but its only been 24hrs...like to see a real big hit on tradition like vegas regal always has

 

[BMWSTACK]

want to correct my prior post

is tradition advertising high payout?

 

[gloria460]

I just made my first cashout from Tradition. What will I need to send in?

Thanks,

Michelle

You're kidding...right
ID copy
- Bill copy
- Card copy
- Faxback form to fill in

 

[Marie2473]

Well, my mom played at tradition and she was lucky enough to win.
She called me last night and wanted help to cashout. She knows how to deposit, gamble but not withdrawl *hahaha*

Anyways - it beeing a rival casino I did also send in a copy of her drivers license and a utility bill to an email that I got from livechat.
Maybe I shouldnt have done that at all. I read here somewheer that this slows the whole thing down and that you should wait for an email asking for this and that they also require a fax back form.
That is the first rival I have ever seen requesting this - usually it is just RTG.
I am sure my mom doesnt mind at all - shes just happy that she won - for once *haha*
But where can I find this form, or do I need to tell her to wait for the email?

 

[missmichelle]

You're kidding...right
ID copy
- Bill copy
- Card copy
- Faxback form to fill in

No I am not kidding, they are all different.

Michelle

 

[tradition]

Marie, the form is an automatic sent but your mom has to make a deposit with the same method than the requested withdrawal If it's ok, you'll receive the form by email but considering you already sent ID + copies, i'm affraid you won't receive the form unless these first docs are aproved :-( Payments are done in 48H max, week-end excluded.

 

[same_old]

No I am not kidding, they are all different.

Michelle

LOL- this is what this thread is partly about, I think the poster was saying your kidding in relation to you not going back and reading over this thread and finding the info yourself.

 

[jas2587]

I personally think the faxback form is a waste of time for every one unless they are using a credit card to deposit

I use a ewallet I have never used a credit card an never will

Cindy

 

[BMWSTACK]

Tradition--bonus

i havent been bonus banned but the bonuses go from good to worse...i took advantage of the the first time deposit bonus of 3 bonuses on first 3 deposits...they were all cashable and the last 250% was a pretty high 30x play...no big deal though.. now ive blow some money never cashing out (my own fault) and now i get a nice offer of 300% match, but now not cashable...you would figure they would do the same as the other bonuses and make it cashable, especially since ive blow all 3 bonuses away. I have tried to contact support both live and via email and cant get a proper answer. Its like they are not even reading the emails. I sent an email earlier asking if their 3rd deposit was cashable, and the response was "we can find your account please provide all your personal information so we can answer the question". Well the bonus is the same for everyone why cant you answer the question without me having to transmit all my personal info? The live support is the same...you get generic answers. I am in no way shape or form looking to bash these people, but this feedback will hopefully allow them to address some of these issues.

 

[tradition]

BMWSTACK, my english is not fluent and i have some difficulty to understand your complaint... More, i'm surprised because you contacted us by email and have had the answer to your request

Btw, we cannot giving wagering remainings when we do not have the good email adress used for write us. Last, it appears that there was misunderstanding with the fact that bonus is sticky or not and the fact that you reached or not the wagerings... I hope my explanation helps you

 

[BMWSTACK]

Support

The main problem is support. Support has been very slow and never actually answser the question. You are responding faster than support. It is taking hours and hours to get answers. This is what I am finding with support 1) Live Chat--- the people are not directly with tradition and they only give generic answers to questions. It seems that there is no personal touch here. And it doesnt seem they could ever fix any real problem
2) EMAIL Support--- It is taking a long time to get a response back. If there was a real problem it seems it could take upwards of a half of day to a day to get a response. I have had issues and i cant even come close to getting anyone to fix them. Who are the people handling this support? Are they not with tradition either.
One of my issues is they keep asking for personal information because they cant find my account with my email. I have asked them to fix my email ever since 1st deposit and they still havent fixed it . It is such a SIMPLE FIX. My email address ends with both a .net & .com and they both go to the same email. I have the .com registered with you but the emails are being sent from.net. They have still not fixed this. I hope that this feedback can help fix things. Support is a crucial part of this business and it needs to be timely and helpful. And as a gambler I would expect to have someone that can respond to all my needs promptly and fix any issues.

 

[RobWin]

I personally think the faxback form is a waste of time for every one unless they are using a credit card to deposit

I use a ewallet I have never used a credit card an never will

Cindy

You are absolutely correct Cindy, back in the day when casinos first started implementing fax back forms their only true purpose was to initial off on your credit/debit card purchases that you had made to their casino. This was the casinos proof that the player did in fact make those so later if the player decided to make a chargeback then the casino could dispute it since the player had signed/initialed off on the fax back form.

If a player only uses an eWallet to purchase with then there is absolutely no need whatsoever to have that asinine fax back form on file.
____
____

 

[chuchu59]

i havent been bonus banned but the bonuses go from good to worse...i took advantage of the the first time deposit bonus of 3 bonuses on first 3 deposits...they were all cashable and the last 250% was a pretty high 30x play...no big deal though.. now ive blow some money never cashing out (my own fault) and now i get a nice offer of 300% match, but now not cashable...you would figure they would do the same as the other bonuses and make it cashable, especially since ive blow all 3 bonuses away. I have tried to contact support both live and via email and cant get a proper answer. Its like they are not even reading the emails. I sent an email earlier asking if their 3rd deposit was cashable, and the response was "we can find your account please provide all your personal information so we can answer the question". Well the bonus is the same for everyone why cant you answer the question without me having to transmit all my personal info? The live support is the same...you get generic answers. I am in no way shape or form looking to bash these people, but this feedback will hopefully allow them to address some of these issues.

Maybe Tradition could answer this but I believe that while not all bonuses can be tailor-made to suit indiviidual players, different players get different offers so live chat may not necessarily know which bonus offer you were talking about even where you quoted specifically that this is the 3rd deposit bonus offer. I believe that the live chat staff just wanted to make sure that you were talking about the same offer. Furthermore, you only have to provide live chat with your username and email address for them to check the answer for you.

Nevertheless, Rival live chat support is useless across the board. They excel at flushing your withdrawals and reversing withdrawals that have gone thru the 24-hour pending period. Other than that, they also do well to inform you of your remaining wagering requirements though this could easily have been dealt with by a playthrough counter like RTG.

The main gripes most of us are having with Rival are the automatic bonus banning, 2-5 withdrawal periods and software problems with the slots though not necessarily in that order. In another thread, there is mention of casinos hiding behind software providers and the latter not willing to show up when there are serious software glitches. This is spot on and with increasing clout, some Rival casinos should try to distance themselves from the ready-made tactics of Rival. Customising bonuses to suit individual players would be a good start. Tradition has broken away from tradition by ensuring that all players get paid within 48 hours. This is a class act from them as it could have an impact on their short-term cashflow when some players win big.

 

[BMWSTACK]

Thanks for info

even when i type in all my info at the start of chat they still ask for the info why even bother having me type it in at the start. You are right they should customize the bonus. I went through all three bonuses with close to max deposit. The 300% bonus they now offer me is now not cashable. I do feel they should make it cashable for me if they were to look at my history. Even when it was cashable i dont cash out. I dont cash unless its big. By the way do you hear of any good hits on tradition other than Tonka? Trying to decide if i still play here or stick with sloto.

 

[De Beuker]

even when i type in all my info at the start of chat they still ask for the info why even bother having me type it in at the start. You are right they should customize the bonus. I went through all three bonuses with close to max deposit. The 300% bonus they now offer me is now not cashable. I do feel they should make it cashable for me if they were to look at my history. Even when it was cashable i dont cash out. I dont cash unless its big. By the way do you hear of any good hits on tradition other than Tonka? Trying to decide if i still play here or stick with sloto.

Sign up bonuses are always the best ones, thats to attract new customers.
And if you watch the 'winner screenshot' section, please keep in mind that these huge wins of 1000x bet or (alot) more, like Tonka's recent hits, are extremely rare, most people will never ever hit anything like that in their life.
I'm playing Rival for almost a year now, I must have played through many hundred thousands of dollars, and I've never hit anything close to that, my biggest hits are a 1000x bet on Big Cash Win and 800x bet on Pigskin Payout, and a few hits between 500-1000x bet on the Scary's.
Never a hit over 1000x bet.
Those Tonka-hits of 2500-6000x bet I can only dream of.

 

[BMWSTACK]

Yes the bonuses are great to suck you in, but i have had other Rivals that will do different things with bonuses on individual circumstances. Im not sure what Tradition can do because they dont even respond to emails. Im really frustrated by their lack of attention toward the players. I have read they they cashout quick, but i have not tried yet. The only thing i can judge them on is gameplay and customer service, and they fail on customer service. Maybe ill stick with sloto or RTG's.

 

[tradition]

Omg! The fact to ask your login were you are tchatting with CS is a security request, it's not because we customised bonuses cause you won or lost!

BMWSTACK, you sent us emails and you received answer for both of them, so i dont understand why you're insisting on that : do you want a copy in Pm of all your emails and all our answers to you?

 

[missmichelle]

I got an email that my documents were in order and I can expect my cashin shortly. So far so good. If all goes well I will have two rivals (Simon says and Tradition) to play at. That is all I need. I also still have some good bonuses available. As soon as I get paid I will be playing some more.

Michelle

Also loved the 25.00 freebie after I cashed out. That shows me that you would like to hang on to your customers. Instead of giving them the boot.

 

[BMWSTACK]

Omg?

OMG? Seriously.... I am telling you that it takes you guys forever to respond to an email and fix problems and its OMG? How dare I ask for a timely response. They finally fixed my email problem after two days. Instead of "let me look into the issue your having" you go on the defensive right away? Seriously thats no way to handle it. I was very polite in saying that i am not looking to bash Tradition, and would hopefully provide some feedback from the players prospective. But thats fine if you dont want the feedback. I have run a business for sometime and constantly look to improve. And a majority of that feedback comes from my clients, and I listen no matter how nit picky the issue may be. I thought I had read a forum where you said you were a gambler. Well I have been a Gambler for a long time and if i were ever put in a position to deal with players, I would go according to the saying "the customer is always right". Sorry to bother you.

 

[missmichelle]

Money was in my quick tender this morning. I am impressed. Looks like I found another place to play.

Michelle

 

[vegetagirl2008]

Omg! The fact to ask your login were you are tchatting with CS is a security request, it's not because we customised bonuses cause you won or lost!

BMWSTACK, you sent us emails and you received answer for both of them, so i dont understand why you're insisting on that : do you want a copy in Pm of all your emails and all our answers to you?

In all seriousness as I work for customer service and not once I've said or wrote in my e-mails OMG to any of my customers. If I had an issue with a customer I will put my best foot forward and try to the best of my ability to help out an individual how ever upset they may be.

In my line of business I cannot be erratic or upset this is what draws customers away and you do not want that.

This goes on both sides of the coin.

BMWSTACK you have to be patient. If you keep going against the grain all you will get is upset customer service who will not service you because of your attitude. See we have to come to some kind of middle ground. If you feel the casino is doing some injustice to you. Just go see Max that's all.

 

[tradition]

vegetagirl2008, i'm not patient at all : customer support is not my work at all. If i decided to be on forums is because i wanted to help players when they meet real problems.

BMWSTACK, you're my customer and you're always right So, you're right that my customer support failed to reply to your emails quickly and/or simply forgot to reply to you... Unfortunately, i cannot find any emails from us without answer from us.

So, let me remember you what exactly happened between you and us by email :

BMWSTACK wrote us Date: 2009-12-09 22:20:29
we replied Date: 2009-12-09 22:35:47


BMWSTACK wrote us Date: 2009-12-10 21:30:43
we replied Date: 2009-12-10 21:36:30
BMWSTACK wrote us Date: 2009-12-10 21:40:16
we answered Date: 2009-12-10 21:43:38
BMWSTACK wrote us Date: 2009-12-10 21:56:28
we answered Date: 2009-12-10 22:07:08
BMWSTACK wrote us Date: 2009-12-10 22:19:48

So, yes, perhaps i can ask to my employees to reply by email quicker than they are doing for now ;-)

 

[De Beuker]

Just to throw in some positive feedback, redeemed $8 comp points yesterdaymorning, hit 3 coffins on Scary2, played some more and ran it up to $200, cashed out 150 and asked for a flush at 14.30 yesterday afternoon, money was in my Neteller 10 hours later!! :notworthy:notworthy

I'd like to give a big fat for that!

 

[tradition]

Thanks and enjoy your winnings!

 

[Marie2473]

i have to say that i do like this casino. i have not yet deposited that much or been lucky enough to win, but my mom did and it all went very smootly for her. She sent her docs in and the money hit her neteller in notime. Definately a casino to keep on the good list
Keep up the good work!

 

[BMWSTACK]

too bad I dont save all my sent emails so i can go post them like you Tradition. This is just what i like to do, make up false problems. I dont know why your always so angry. Once again thanks for being so professional and helpful. No need for reply i wont be reading this any longer. I give up.

 

[tradition]

I'm not angry. Unlike you i kept all emails sent to you and received from you, so i can give you a copy by PM if you wish

 

[silcnlayc]

De Beuker:
Just to throw in some positive feedback, redeemed $8 comp points yesterdaymorning, hit 3 coffins on Scary2, played some more and ran it up to $200, cashed out 150 and asked for a flush at 14.30 yesterday afternoon, money was in my Neteller 10 hours later!!

I'd like to give a big fat for that!

Interesting! I received a $5 chip with 99x playthrough and decided....why not? Figured might as well give it a shot for shi*s and giggles.....Amazing! I made the playthrough of 99x and withdrew the maximum of $200 plus the $5 they want back..

Let's see if they can do the same miracle or if they decide to invoke the 5 day rule (what a joke) that really means 8-9 days delay...

Forgot to mention Live Chat is "closed" so I cannot aks them if the need docs or anything...:::sigh::::

.

 

[refre]

Let's see if they can do the same miracle or if they decide to invoke the 5 day rule (what a joke) that really means 8-9 days delay....

They changed it a while ago. Cash outs will be processed within 48 hours (excluding weekends and time spent reviewing your docs if this is your first cash out).

Freddy

 

[Nifty29]

Well Ive joined the bonus banned

Ive contacted the rep and CS and they both said 'no way jose''.

Oh well....its uninstalled now and Ill stick to Sloto and Royal Apollo who always look after me.

 

[LaurieJim]

I did enjoy the holiday bonuses and when i did have contact with customer service, they were very nice and helpful...............just my 2 cents.........laurie

 

[chuchu59]

Well Ive joined the bonus banned

Ive contacted the rep and CS and they both said 'no way jose''.

Oh well....its uninstalled now and Ill stick to Sloto and Royal Apollo who always look after me.

I think they banned people en masse. I was just bonus-banned as well and I am only $50 ahead.

 

[coxwel]

my bonusses and wagering has also changed to the bad. allthough i never cashed out and made several deposits with them in the past.

i thought they wouldnt be on the banning wave


cheers

coxwel

 

[LaHutti]

Yep...Bogus banned as well
Bye Tradition....that didn't last long, did it ?

 

[missmichelle]

I'm bonus banned also. Going to uninstall them right now.

Michelle