Trada moving to Aspire Global platform from 20th November

[thr0b]

I had a browse around other reviews of NewTrada last night. Mostly negative.

A couple of people said their withdrawals were delayed as Aspire wanted new ID, but they did not receive the emails asking for it. Could be the case here. Very shoddy if so.

 

[dealer wins]

What a shame. A genuinely really good casino has been taken over by a shit group. It can only go one way sadly!

 

[Conor@Trada]

Hey all (consolidating a few replies from a few threads here),

Just dropping in to explain the ghosting.
It's Christmas, so I'm taking this time to spend it with my family - so unfortunately, I'm not as glued to my phone as I usually am

I'll be back in the office on 06/01/2020 to help out however I can.

@steveh35 , if you would like your delayed withdrawal looked at by me, you can always just drop me a PM.

@bruinsdude , I will drop you a PM once I have an update, as it has been the holidays, issues like this take a little longer to fix. Thanks for the patience.

"You have a new friend request"

Ew - I'll get this one seen to once the promotions team is back from holidays.

Conor

 

[bowki]

Ew - I'll get this one seen to once the promotions team is back from holidays.

Conor

27.12.19 09:58 received and the text was german, so the magic words you have to look for are "Sie haben eine neue Freundschaftsanfrage"

 

[Conor@Trada]

27.12.19 09:58 received and the text was german, so the magic words you have to look for are "Sie haben eine neue Freundschaftsanfrage"

Cheers mate!

 

[Borgie]

Thank you, trying to do exactly that.

Bryan is looking at overhauling the entire Accreditation scoring and obviously Trada is part of that. I'm not aware of what timeframe he has in mind for this but it's a non-trivial effort so ... let's just say it'll be done when it's done.

Of course this will be a huge process to overhaul the whole accredited section and that will take whatever time it takes.

However all that is needed in the interim is a "under review due to new platform "note against trada who have one of the highest scores on here and to leave that with no comment just feels wrong.

 

[deepsky2]

As a member of Casinomeister I think its misleading to leave Trada with 9.8 score. It should be removed entirely and state temporarily removed to being reviewed. I recommend Casinomeister to friends and for them to see Trada under current rating is very dishonest. It should be removed ASAP not fair to those who are new members joining for the first time

 

[colinsunderland]

I must agree, I know Bryan put the warning on, but also said they are still a great casino. Sorry, but they aren't, and the recent posts here more than prove that.
Personally I don't think they deserve 7.8 let alone 9.8 at the moment. I know Conor said they will improve some things, but the review should reflect them now, not 2 months ago when they were a good casino. If (and I have my doubts they will) they improve in the coming months the review can always be revisited.

 

[deepsky2]

Also its a bit of an insult to other accredited casinos. Playojo, 32Red and more are much better than Trada is now, not saying they should be a 9.8 but there better than Trada.

 

[Moom]

@Conor@Trada I requested a copy of my data from Trada on 15th of Oct. It was completely ignored. I emailed Trada to ask what happened at the end of Nov, and got a reply on the 30th of Nov telling me this has been escalated to management and would be replied to with urgency. Here were are over 1 month later. Still no reply.


I assume you will not be ignoring me for 2 and a half months on this public forum?

You were supposed to get that data to me within 1 month. You failed to do so. You even failed to get me that data 1 month after I reported to you that you failed to get it to me within a month.

 

[colinsunderland]

@Conor@Trada I requested a copy of my data from Trada on 15th of Oct. It was completely ignored. I emailed Trada to ask what happened at the end of Nov, and got a reply on the 30th of Nov telling me this has been escalated to management and would be replied to with urgency. Here were are over 1 month later. Still no reply.


I assume you will not be ignoring me for 2 and a half months on this public forum?

You were supposed to get that data to me within 1 month. You failed to do so. You even failed to get me that data 1 month after I reported to you that you failed to get it to me within a month.

Is it a SAR you requested? If the information you want was before they migrated then I would think you need to go to Trada, certainly if you didn't migrate your account over. If after, most the account information should have been sent to Aspire, and you can ask them.

 

[dionysus]

Ew - I'll get this one seen to once the promotions team is back from holidays.

Conor

I know youre on holidays but same here just now: Tacky as ef - it's the kind of garbage you get from LINKEDIN spam and porn stes

 

[paul7388]

I know youre on holidays but same here just now: Tacky as ef - it's the kind of garbage you get from LINKEDIN spam and porn stes

View attachment 120823

Wow i feel happy today as i also got the same email. Someone wants to be my friend

 

[bowki]

Got the mail again as well. Do the links in your mails work? Still all dead links for me so I can't opt out.

 

[ShadyFei]

Got the mail again as well. Do the links in your mails work? Still all dead links for me so I can't opt out.

Mine are all dead links too. Also, some images will not load on my mobile.

 

[colinsunderland]

Got the mail again as well. Do the links in your mails work? Still all dead links for me so I can't opt out.

I've seen slot of aspire emails from different casinos having broken opt out links.
Funny that....

 

[Steviedoo]

Mine are all dead links too. Also, some images will not load on my mobile.

seems canadians are having trouble with games loading Or appearing.

 

[Moom]

Is it a SAR you requested? If the information you want was before they migrated then I would think you need to go to Trada, certainly if you didn't migrate your account over. If after, most the account information should have been sent to Aspire, and you can ask them.

It was, yeah. The data was before and requested before they moved over to aspire. Just completely ignored it like they have been most of my emails for months.

Never understood the ratings Trada gets on here. I personally find their customer service is very poor, and they ignore UK regulations. They act very differently on here compared to via email. Alot of hostility, denial and ignoring when contacting them via email. An email I sent them months ago alerting them they were ignoring regulations by allowing me to gamble without being verified turned into them accusing me of exploiting loopholes to gain a refund. I never asked for a refund, and just wanted them to acknowledge their mistake. They just would not do it, and then started to completely ignore me. When brought up on here, they would not publicly comment. Presumably because they know they are wrong. Of course mistakes happen, but the way they approached this issue suggests they do not care at all about regulations. Just full denial and making up their own regulations.

 

[pereblue]

gmorning CM's , we've updated temporarily their score to 'X.X' , pending the final decision of Bryan. As @maxd mentioned we are working on overhauling the entire Accreditation scoring, these days are also busy days for him and the rest of the Staff Team working on the Awards too.

For now:

Salut!

 

[Harry_BKK]

gmorning CM's , we've updated temporarily their score to 'X.X' , pending the final decision of Bryan. As @maxd mentioned we are working on overhauling the entire Accreditation scoring, these days are also busy days for him and the rest of the Staff Team working on the Awards too.

For now:
View attachment 120884

Salut!

A good first step, but you should also move them down in the list. Readers will think the X.X is an error when it is still on top.

 

[Luckyscouser45]

It was, yeah. The data was before and requested before they moved over to aspire. Just completely ignored it like they have been most of my emails for months.

Never understood the ratings Trada gets on here. I personally find their customer service is very poor, and they ignore UK regulations. They act very differently on here compared to via email. Alot of hostility, denial and ignoring when contacting them via email. An email I sent them months ago alerting them they were ignoring regulations by allowing me to gamble without being verified turned into them accusing me of exploiting loopholes to gain a refund. I never asked for a refund, and just wanted them to acknowledge their mistake. They just would not do it, and then started to completely ignore me. When brought up on here, they would not publicly comment. Presumably because they know they are wrong. Of course mistakes happen, but the way they approached this issue suggests they do not care at all about regulations. Just full denial and making up their own regulations.

I found chat extremely rude and abrupt in the beginning until I spoke with Connor on here and the supports attitude seemed to change

 

[pereblue]

A good first step, but you should also move them down in the list. Readers will think the X.X is an error when it is still on top.

Working on it now. Thanks @Harry_BKK

 

[Oscar Arnhem]

gmorning CM's , we've updated temporarily their score to 'X.X' , pending the final decision of Bryan. As @maxd mentioned we are working on overhauling the entire Accreditation scoring, these days are also busy days for him and the rest of the Staff Team working on the Awards too.

For now:
View attachment 120884

View attachment 120885

View attachment 120886
View attachment 120887

View attachment 120888

Salut!

Why does it still says : TRADA 9.8

 

[Harry_BKK]

Working on it now. Thanks @Harry_BKK

Whilst you are at it. VS is missing from the TOP3

 

[Harry_BKK]

Why does it still says : TRADA 9.8

Cache...do a CTRL+F5

 

[colinsunderland]

I'm sure Bryan commented on why VS's weren't in the top 3 a few months ago, but for the life of me I can't remember what was said.

 

[Jono777]

Good luck in removing the "friend request" email thingy-ma-bob

However this is an Aspire thing which has been around for years so probably something some fat bloke in a leather chair smoking a cigar though was actually funny and would improve profits at some point

 

[dionysus]

I'm sure Bryan commented on why VS's weren't in the top 3 a few months ago, but for the life of me I can't remember what was said.

he truly isnt the scary, unapproacheable man people think he is; pm or better, flag him, if in question

 

[colinsunderland]

hes truly isnt the scary, unapproacheable man people think he is; pm or better, flag him, if in question

Who thinks that?
I don't need to, I was just replying to the comment that they aren't in the top 3 to say it has been explained previously so likely isn't an error.

 

[dionysus]

Who thinks that?
I don't need to, I was just replying to the comment that they aren't in the top 3 to say it has been explained previously so likely isn't an error.

tongue-in-cheek,colin..meaning, not every passer-by knows who 'Bryan' is, is all ..it wasn't a slight

 

[samdog21]

so i have question please i got email deposit 10$ Canadian get 100spins on starburst 35×wager is it worth a shot i have not deposited since aspire took over i have deposited a few times before never cashed out at tradacasino. iam verified on the old trada will i have to go through all the bs again verification if i somehow manage to withdraw ty .samdog21

 

[4048]

so i have question please i got email deposit 10$ Canadian get 100spins on starburst 35×wager is it worth a shot i have not deposited since aspire took over i have deposited a few times before never cashed out at tradacasino. iam verified on the old trada will i have to go through all the bs again verification if i somehow manage to withdraw ty .samdog21

It's worth it if you're willing to go through:

70x wagering (Unless you're willing to play 80% RTP fruity friends)
Possibly re-verifying
11+ days of pending withdrawals

If that sounds like a good deal then go ahead.

 

[bruinsdude]

so i have question please i got email deposit 10$ Canadian get 100spins on starburst 35×wager is it worth a shot i have not deposited since aspire took over i have deposited a few times before never cashed out at tradacasino. iam verified on the old trada will i have to go through all the bs again verification if i somehow manage to withdraw ty .samdog21

That all depends who you ask. Conor says no need to re-verify etc, though CS had a different set of information for me. I assume you will get hit with a verification request, only to PM Conor to make it go away, or something along those lines. I personally will not chance it. Had my three contacts with CS at Aspire, and was floored as to what I was told so good luck and please report back if you do go down that road, I would love to know the answer. I found it too risky to find out for myself.

 

[samdog21]

well i think i just got my answer ty people ah no don't think i will take it thats bs hope they soon change rating to bad.

 

[Moom]

I found chat extremely rude and abrupt in the beginning until I spoke with Connor on here and the supports attitude seemed to change

I have heard that alot from people I have spoke to about Trada. A common theme is their customer service being very rude. it's a very poor way to conduct their business. Nice in public but rather hostile in private.

 

[goatwack]

I had one brief dalliance with Trada's CS. Seemed helpful enough, though the task at hand wasn't exactly 'challenging'

As much as I dread Trada's impending change, attributing generalized characteristics to CS in individual casinos is pointless, as someone could be brilliantly-trained and knowledgeable, but still be a rude twit.

OR get someone in CS who can't even find the staff toilets but is brilliantly helpful. So if anything, as people are people, and you never quite know what you're going to get, I've yet to see one casino have much better CS than another. It's a roll of the dice

 

[bruinsdude]

Cant say I ever had a single bad CS experience at 32 Red/Roxy Palace in all my years of playing there. If the rep didn't know the answer, they would strive to find the answer. Maybe 2020 is the year I go back to MG Standalone casinos, and forget everything ive learned about megaways slots and the thousands of other slots I have spoiled myself with these past couple years. Simpler, yet happier times. You always knew what to expect. I just wish the MG game developers would be freed from whatever hostage situation they got themselves in....hasn't been a decent MG title since around the time Bridesmaids broke MG.

 

[pereblue]

I'm sure Bryan commented on why VS's weren't in the top 3 a few months ago, but for the life of me I can't remember what was said.

VS isn't a Certified Casino at CM: Casinomeister®'s Seal of Accreditation - Casinomeister

 

[goatwack]

I see the Trada score thing's been glossed over.......still

I'd understand maybe not wanting to put 'Under Review' there, as it could imply they're under suspicion somehow (they are)

But no "TBA"?

Three simple letters. Trois

 

[dionysus]

I see the Trada score thing's been glossed over.......still

I'd understand maybe not wanting to put 'Under Review' there, as it could imply they're under suspicion somehow (they are)

But no "TBA"?

Three simple letters. Trois

are we reading different pages?

 

[goatwack]

are we reading different page?

View attachment 120909

 

[thr0b]

You need to refresh. Trada has been revised down to 8.0.

 

[Borgie]

I see the Trada score thing's been glossed over.......still

I'd understand maybe not wanting to put 'Under Review' there, as it could imply they're under suspicion somehow (they are)

But no "TBA"?

Three simple letters. Trois

Are you looking at a cached version?

 

[goatwack]

What's a cached version lol

I just logged in as normal, refreshed page et al, the scores remain!

 

[goatwack]

But to add, if the score has changed, then that is indeed a good thing

 

[thr0b]

What's a cached version lol

I just logged in as normal, refreshed page et al, the scores remain!

Try holding Shift and refreshing the page at the same time.

It could also be that you're behind a transparent proxy, in which case it'll take a while for the update to be visible your side.

But basically, it's been done.

 

[colinsunderland]

Try holding Shift and refreshing the page at the same time.

It could also be that you're behind a transparent proxy, in which case it'll take a while for the update to be visible your side.

But basically, it's been done.

Ctrl + F5 if not on an Apple

Or in Chrome, F12 developer tools, then right click the refresh button for extra options

 

[miksaxxx]

But to add, if the score has changed, then that is indeed a good thing

Maybe try is missus same after :xxx: ?.
If not then go to eye doctor.

Just saying if you still see Trada 9.8 ...

 

[goatwack]

Maybe try is missus same after :xxx: ?.
If not then go to eye doctor.

It's still 9.8 for me!! Why does no one believe me!!

wibble

wobble

 

[dionysus]

It's still 9.8 for me!! Why does no one believe me!!

wibble

wobble

if it still is do a full CClean, youll be sorted