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Trada Casino-still waiting for your email

Discussion in 'Casino Complaints - Bonus Issues' started by helenakp, Aug 27, 2018.

    Aug 27, 2018
  1. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK
    You all know that Trada Casino has suspended my account just because i used bonus code which was for selected players only and the funny thing or very irresponsible is when i ask live support agent for some explanation,i was told that i would get an email from Trada Casino.

    I do think i deserve to receive something from Trada casino,you suspended my account or closed so there should be some email from you...

    This happened maybe 1 month ago and i still waiting for their email...i try to login to my account and was really shocked when got this message "Your account is currently closed as per your request. Per my request?? are you serious?

    I am asking Trada rep here,when will i get your email and second question,please enlighten me,because i don't recall that i asked from you to close my account??
     
    Chipkin9 likes this.
  2. Aug 27, 2018
  3. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    How did you get the bonus code?
     
  4. Aug 27, 2018
  5. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    HI Helena,

    I'll look into your account and let you know via PM,

    Thanks,

    Rachel.
     
  6. Aug 27, 2018
  7. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK
    I got it from here,but that's not the issue here,i want some proper email from Trada
     
  8. Aug 27, 2018
  9. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    Hi Helena,

    In this instance I can only quote the following term:

    "TradaCasino reserves the right to close Your Account and to refund the account balance to you, subject to the deduction of relevant withdrawal charges, at TradaCasino's absolute discretion and without any obligation to state a reason or to give prior notice, using a payment method determined by us."

    As you did not have a balance at the time of closure there are no pending payments owed and the account will remain closed. I have changed the status of your closure (as it should not say "Your account is closed as per your request") so my apologies for that mixup.

    Thanks,

    Rachel.
     
    SpinUk likes this.
  10. Aug 27, 2018
  11. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK
    ok then,case closed i guess
     
  12. Aug 27, 2018
  13. keegannye

    keegannye Full Member

    Location:
    AU
    Its fair that they can close an account at any moment i understand that its in terms and conditions. But now curiosity peaks.. I just wanna know why they closed it as now im super curious LOL sounds like you did something baaaaaaad!
     
  14. Aug 27, 2018
  15. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK
    Hahahaa something baaad?? anyone uses no deposit bonus codes,i dont think that's very baaad or is it ??
     
    Chipkin9 likes this.
  16. Aug 27, 2018
  17. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    This was the code that was plastered in the Free Spins thread I think? I'd have a heart attack if my account got shut down unwittingly!

    A few members got......reprimanded for using that :eek2:

    Never trust that thread :eek:
     
    Chipkin9 likes this.
  18. Aug 27, 2018
  19. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK
    Haha Gotie ;) not big deal they closed my account,there is plenty fish in the sea :D i stopped depositing here long time ago and once i been vip player there,they dislike me because i took a looot of money there,so cheers to that :cheers:
     
    goatwack likes this.
  20. Aug 27, 2018
  21. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    Some asshole (Me) posted the code to the freespins thread thinking the code could be used by everyone.

    It turns out the code is exclusive to players who recieve the Email. And I earned Helena a nice account closure :laugh:

    Sorry again Helena :oops:
     
    Last edited: Aug 27, 2018
  22. Aug 27, 2018
  23. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    Shouldn't I have been the one who faced the account closure for posting codes that are exclusive to players who recieved it?

    I really do feel Helena's account closure is overboard. All she did was input a code that she was given. She has done no wrong, and as far as I am aware did not break any specific rules.

    I would have expected better from Trada in these circumstances.

    I've been deposting alot to Trada lately and may take a lengthy break. It doesn't sit well with me that someone else has been punished and had thier account closed for no reason and at no fault of thier own.

    If it was against the rules for players to try and use codes that are not meant for them, then why not a simple warning about it first instead of a full blown account closure?

    EDIT: Without referring to the "We can close your account whenever we like, for whatever reason we like" line that every casino implements into thier T&C's, can you be more specific and inform the community why Helena's account has been closed for using a bonus code she recieved on an internet forum?
     
    Last edited: Aug 27, 2018
    Steviedoo, Borgie and goatwack like this.
  24. Aug 27, 2018
  25. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I don't see the crime really. I've used codes from other reputable casinos as per the Free Spins thread and was just politely told "No chance, Sucker!" but nothing more :eek2:
     
    Borgie and Chipkin9 like this.
  26. Aug 27, 2018
  27. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I would have thought a warning more appropriate from what I've read.

    Multiple (or more than say 2) instances then close away.

    However I'm not casino management and this is just my 2c.
     
    Borgie and Chipkin9 like this.
  28. Aug 27, 2018
  29. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    Exactly. I've tried using codes that were not for me and have been greeted with the "Sorry you aren't eligible" type messages.

    Hell, I have even used codes at Trada that were given on that thread and not for me specifically and I never recieved an account closure. Why is that?
     
    Borgie and goatwack like this.
  30. Aug 27, 2018
  31. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    It wasn't 100 spins on a game, just the bog-standard 10, from recollection. Wonder what caused the panic :confused:
     
    Chipkin9 and Borgie like this.
  32. Aug 27, 2018
  33. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Maybe it was the fact they were a long time winner and were not depositing, yet still surfing round for freebees.

    I might be tempted to close their account, particularly if those historic big wins come from other freebies
     
    Last edited: Aug 27, 2018
  34. Aug 27, 2018
  35. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK

    Chipkin relaaaax :) who could of thought they are running some stupid rules :rolleyes: no need of saying sorry,really...honestly..so once more enjoyyyy :thumbsup:
     
    goatwack and Chipkin9 like this.
  36. Aug 27, 2018
  37. Chipkin9

    Chipkin9 I'm not a Senior

    Occupation:
    Between Jobs
    Location:
    Tyrone, Ireland
    Even more puzzling is it comes with thier standard wagering requirements anyway, so yea, why the panic indeed.

    Something isn't right here. It seems to me like Helena may not have been a frequent depositor, so they decided to close her account to stop her "trying to take advantage" of any free bonuses.

    In which case an account closure is still unfair and uncalled for as a bonus ban would have sufficed.
     
    goatwack likes this.
  38. Aug 27, 2018
  39. helenakp

    helenakp Senior Member PABaccred

    Location:
    MK
    I was a vip player,but that was back in 2015 i think,and i took a lot of money from them in 2 months i took maybe around 8.000 euros as i recall and it all started with a free spins...

    I stopped depositing here because of their casino manager Tony and there were some things,they done,which i don't want to go publicly... so from then i stopped receiving emails,promos,nothing...as they were waiting for me...hehe ...honestly i am really not upset for my account closure...
     
    Chipkin9 likes this.

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