Trada Casino-still waiting for your email

[helenakp]

You all know that Trada Casino has suspended my account just because i used bonus code which was for selected players only and the funny thing or very irresponsible is when i ask live support agent for some explanation,i was told that i would get an email from Trada Casino.

I do think i deserve to receive something from Trada casino,you suspended my account or closed so there should be some email from you...

This happened maybe 1 month ago and i still waiting for their email...i try to login to my account and was really shocked when got this message "Your account is currently closed as per your request. Per my request?? are you serious?

I am asking Trada rep here,when will i get your email and second question,please enlighten me,because i don't recall that i asked from you to close my account??

 

[Borgie]

How did you get the bonus code?

 

[TradaCasino]

HI Helena,

I'll look into your account and let you know via PM,

Thanks,

Rachel.

 

[helenakp]

How did you get the bonus code?

I got it from here,but that's not the issue here,i want some proper email from Trada

 

[TradaCasino]

Hi Helena,

In this instance I can only quote the following term:

"TradaCasino reserves the right to close Your Account and to refund the account balance to you, subject to the deduction of relevant withdrawal charges, at TradaCasino's absolute discretion and without any obligation to state a reason or to give prior notice, using a payment method determined by us."

As you did not have a balance at the time of closure there are no pending payments owed and the account will remain closed. I have changed the status of your closure (as it should not say "Your account is closed as per your request") so my apologies for that mixup.

Thanks,

Rachel.

 

[helenakp]

ok then,case closed i guess

 

[keegannye]

Its fair that they can close an account at any moment i understand that its in terms and conditions. But now curiosity peaks.. I just wanna know why they closed it as now im super curious LOL sounds like you did something baaaaaaad!

 

[helenakp]

Its fair that they can close an account at any moment i understand that its in terms and conditions. But now curiosity peaks.. I just wanna know why they closed it as now im super curious LOL sounds like you did something baaaaaaad!

Hahahaa something baaad?? anyone uses no deposit bonus codes,i dont think that's very baaad or is it ??

 

[goatwack]

This was the code that was plastered in the Free Spins thread I think? I'd have a heart attack if my account got shut down unwittingly!

A few members got......reprimanded for using that

Never trust that thread

 

[helenakp]

This was the code that was plastered in the Free Spins thread I think? I'd have a heart attack if my account got shut down unwittingly!

A few members got......reprimanded for using that

Never trust that thread

Haha Gotie not big deal they closed my account,there is plenty fish in the sea i stopped depositing here long time ago and once i been vip player there,they dislike me because i took a looot of money there,so cheers to that

 

[Chipkin9]

How did you get the bonus code?

Some asshole (Me) posted the code to the freespins thread thinking the code could be used by everyone.

It turns out the code is exclusive to players who recieve the Email. And I earned Helena a nice account closure

Sorry again Helena

 

[Chipkin9]

Hi Helena,

In this instance I can only quote the following term:

"TradaCasino reserves the right to close Your Account and to refund the account balance to you, subject to the deduction of relevant withdrawal charges, at TradaCasino's absolute discretion and without any obligation to state a reason or to give prior notice, using a payment method determined by us."

As you did not have a balance at the time of closure there are no pending payments owed and the account will remain closed. I have changed the status of your closure (as it should not say "Your account is closed as per your request") so my apologies for that mixup.

Thanks,

Rachel.

Shouldn't I have been the one who faced the account closure for posting codes that are exclusive to players who recieved it?

I really do feel Helena's account closure is overboard. All she did was input a code that she was given. She has done no wrong, and as far as I am aware did not break any specific rules.

I would have expected better from Trada in these circumstances.

I've been deposting alot to Trada lately and may take a lengthy break. It doesn't sit well with me that someone else has been punished and had thier account closed for no reason and at no fault of thier own.

If it was against the rules for players to try and use codes that are not meant for them, then why not a simple warning about it first instead of a full blown account closure?

EDIT: Without referring to the "We can close your account whenever we like, for whatever reason we like" line that every casino implements into thier T&C's, can you be more specific and inform the community why Helena's account has been closed for using a bonus code she recieved on an internet forum?

 

[goatwack]

Some asshole (Me) posted the code to the freespins thread thiking the code could be used for everyone.

It turns out the code is exclusive to players who recieve the Email. And I earned Helena a nice account closue

Sorry again Helena

I don't see the crime really. I've used codes from other reputable casinos as per the Free Spins thread and was just politely told "No chance, Sucker!" but nothing more

 

[Jono777]

I would have thought a warning more appropriate from what I've read.

Multiple (or more than say 2) instances then close away.

However I'm not casino management and this is just my 2c.

 

[Chipkin9]

I don't see the crime really. I've used codes from other reputable casinos as per the Free Spins thread and was just politely told "No chance, Sucker!" but nothing more

Exactly. I've tried using codes that were not for me and have been greeted with the "Sorry you aren't eligible" type messages.

Hell, I have even used codes at Trada that were given on that thread and not for me specifically and I never recieved an account closure. Why is that?

 

[goatwack]

Exactly. I've tried using codes that were not for me and have been greeted with the "Sorry you aren't eligible" type messages.

Hell, I have even used codes at Trada that were given on that thread and not for me specifically and I never recieved an account closure. Why is that?

It wasn't 100 spins on a game, just the bog-standard 10, from recollection. Wonder what caused the panic

 

[SpinUk]

Maybe it was the fact they were a long time winner and were not depositing, yet still surfing round for freebees.

I might be tempted to close their account, particularly if those historic big wins come from other freebies

 

[helenakp]

Some asshole (Me) posted the code to the freespins thread thinking the code could be used by everyone.

It turns out the code is exclusive to players who recieve the Email. And I earned Helena a nice account closure

Sorry again Helena

Chipkin relaaaax who could of thought they are running some stupid rules no need of saying sorry,really...honestly..so once more enjoyyyy

 

[Chipkin9]

It wasn't 100 spins on a game, just the bog-standard 10, from recollection. Wonder what caused the panic

Even more puzzling is it comes with thier standard wagering requirements anyway, so yea, why the panic indeed.

Something isn't right here. It seems to me like Helena may not have been a frequent depositor, so they decided to close her account to stop her "trying to take advantage" of any free bonuses.

In which case an account closure is still unfair and uncalled for as a bonus ban would have sufficed.

 

[helenakp]

Even more puzzling is it comes with thier standard wagering requirements anyway, so yea, why the panic indeed.

Something isn't right here. It seems to me like Helena may not have been a frequent depositor, so they decided to close her account to stop her "trying to take advantage" of any free bonuses.

In which case an account closure is still unfair and uncalled for as a bonus ban would have sufficed.

I was a vip player,but that was back in 2015 i think,and i took a lot of money from them in 2 months i took maybe around 8.000 euros as i recall and it all started with a free spins...

I stopped depositing here because of their casino manager Tony and there were some things,they done,which i don't want to go publicly... so from then i stopped receiving emails,promos,nothing...as they were waiting for me...hehe ...honestly i am really not upset for my account closure...

 

[Steviedoo]

She might have been taking advantage of the bonus free spins...all 10. Lol.

 

[Steviedoo]

I was a vip player,but that was back in 2015 i think,and i took a lot of money from them in 2 months i took maybe around 8.000 euros as i recall and it all started with a free spins...

I stopped depositing here because of their casino manager Tony and there were some things,they done,which i don't want to go publicly... so from then i stopped receiving emails,promos,nothing...as they were waiting for me...hehe ...honestly i am really not upset for my account closure...

They have one of the highest rating at CM....

 

[helenakp]

They have one of the highest rating at CM....

Yes i know...i am not saying they are bad casino....but what's good for you doesn't have to be good for me... we all have different experience with any good or bad casino...

 

[Chipkin9]

Chipkin relaaaax who could of thought they are running some stupid rules no need of saying sorry,really...honestly..so once more enjoyyyy

No worries Helena

It just bothers me when casino's decide things "Just because they can". I hate that they have this in thier terms "We can close your account if we like and don't need to explain to you why!"

Well no, sorry, you do.

I recently had Hello casino give me a nice bonus ban accross all thier sites (Caddell) just because I met wagering and made a cashout of £120. They cited "Bonus abuse". I asked which terms I broke and showed them thier own T&C's which show I broke no rules whatsoever and then they quoted thier bullshit line about how they can "At thier own discretion" close accounts or stop offering bonuses.

Needless to say I self excluded and won't be returning to any of thier shite sites. The cheek of them too, you take a bonus and have to wager your real money and bonus money 35x times.

It's not enough for them unless you lose everything to them.

 

[helenakp]

No worries Helena

It just bothers me when casino's decide things "Just because they can". I hate that they have this in thier terms "We can close your account if we like and don't need to explain to you why!"

Well no, sorry, you do.

I recently had Hello casino give me a nice bonus ban accross all thier sites (Caddell) just because I met wagering and made a cashout of £120. They cited "Bonus abuse". I asked which terms I broke and showed them thier own T&C's which show I broke no rules whatsoever and then they quoted thier bullshit line about how they can "At thier own discretion" close accounts or stop offering bonuses.

Needless to say I self excluded and won't be returning to any of thier shite sites. The cheek of them too, you take a bonus and have to wager your real money and bonus money 35x times.

It's not enough for them unless you lose everything to them.

Lets hope it will come that day where this rule about"absolute discretion and without any obligation to state a reason or to give prior notice why we closed your account" will come to an end.

 

[SpinUk]

• I was a vip player,but that was back in 2015 i think,and i took a lot of money from them in 2 months i took maybe around 8.000 euros as i recall and it all started with a free spins...

I stopped depositing here because of their casino manager Tony and there were some things,they done,which i don't want to go publicly... so from then i stopped receiving emails,promos,nothing...as they were waiting for me...hehe ...honestly i am really not upset for my account closure...

There’s your answer. If you dont deposit and max bet the freebee winnings all day - and then get lucky - why would they keep you?

 

[helenakp]

There’s your answer. If you dont deposit and max bet the freebee winnings all day - and then get lucky - why would they keep you?

You can't make an conclusion after this! you don't know what was my amount of deposits... and trust me they were a loot... as for vip player i only got 30 free spins and they were on some microgaming slot and once 100% bonus...not to mention they did some shit with my deposits...is that the way you treat someone who deposits a lot??? i don't think so

I didn't say i never made deposits after that..or i might said that ..i deposited here from time to time

 

[pinnit2014]

Chipkins just been earmarked for a job at closing bank branches across the UK. Heard they read here about what a stellar job he does

Only joking pal - I’m more about the public flogging

 

[goatwack]

Chipkin's been hired as a bonus- hunter hunter

A job he excels at :machinegunner:

 

[helenakp]

ahhh...stop teasing Chipkin,he only meant well

 

[pinnit2014]

Sabotaging us all so he can claim all the RTP to himself

The swine.

 

[Chipkin9]

Chipkin's been hired as a bonus- hunter hunter

A job he excels at :machinegunner:

I refute that I am in such a job. As a gesture of my forgivness and a show of no hard feelings I do have 20 freespins you can Claim at Pradacasino with Code: Band

 

[Chipkin9]

Chipkins just been earmarked for a job at closing bank branches across the UK. Heard they read here about what a stellar job he does

Only joking pal - I’m more about the public flogging

Love some flogging myself. Usually only with Dolphins though

 

[TradaCasino]

Shouldn't I have been the one who faced the account closure for posting codes that are exclusive to players who recieved it?

I really do feel Helena's account closure is overboard. All she did was input a code that she was given. She has done no wrong, and as far as I am aware did not break any specific rules.

I would have expected better from Trada in these circumstances.

I've been deposting alot to Trada lately and may take a lengthy break. It doesn't sit well with me that someone else has been punished and had thier account closed for no reason and at no fault of thier own.

If it was against the rules for players to try and use codes that are not meant for them, then why not a simple warning about it first instead of a full blown account closure?

EDIT: Without referring to the "We can close your account whenever we like, for whatever reason we like" line that every casino implements into thier T&C's, can you be more specific and inform the community why Helena's account has been closed for using a bonus code she recieved on an internet forum?

I don't see the crime really. I've used codes from other reputable casinos as per the Free Spins thread and was just politely told "No chance, Sucker!" but nothing more

I would have thought a warning more appropriate from what I've read.

Multiple (or more than say 2) instances then close away.

However I'm not casino management and this is just my 2c.

It wasn't 100 spins on a game, just the bog-standard 10, from recollection. Wonder what caused the panic

Hi All,

We would never, ever close an account because one code was claimed from the free spins thread here. I hope you know that we do not operate like that and never would.

I, of course, cannot disclose anything to do with a player account publicly so unfortunately cannot speak further on the matter.

Thanks,

Rachel.

 

[TheAddict]

Tbf, not to long ago before this happened the rep did notice in the FS thread that some were sharing codes, and mentioned that such codes are deemed only to be used by those who recieved the email with the code, and those who didnt recieve the email would likely not be able to claim any winnings gained while doing so. Suprised she picked up on it amongst the chaos.
Nothing short of an admirable feat, that can only be comparable to running through no mans land ill-equipped to save a wounded comrade where if you are lucky enough to avoid being hit by a friendly Bren LMG youve still gotta beat the high odds of getting mowed down by a Maschinengewehr 34. Salute @ trada rep.